Sales Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
10,000 reviews
from
External reviews are not included in the AWS star rating for the product.
Hub Spot review for growing business.
What do you like best about the product?
One of the features that I enjoy about Hubspot is the tracking capabilities. You are able to track conversation s with contacts so no matter who in the company speaks to the contact, there is a record of that conversation. This really helps so that everyone is telling the same information to the contact. Another tracking feature available in Hubspot is the performance of emails. You create and email and send it to contacts. From there you can see how well it performed based on goal set for the email. This really helps in making sales not be stagnant. If one email is not performing the way you want it to you adjust based on the performance.
What do you dislike about the product?
One feature that I really do not like is how you are not able to adjust the column with on the list you created. I like to see the most information possible when looking at a contact in a list. Depending on the size of the screen you mostly see what type of list (static or active)on the screen and not the information about the contacts on the list. Another thing that is disliked is that to create a deal in Hubspot you cant do it by the contact it has to be done by the company. I think it would be easier to just move a contact from marketing into sales pipeline keeping all the information on the timeline.
What problems is the product solving and how is that benefiting you?
The benefit that we have used the most is the automation feature. This feature has saved our business so much time. Hubspot has many organizational features that have also helped us.
Recommendations to others considering the product:
I would recommend that a business figures out what they do currently that can be automated and ask if that is a feature available for Hubspot. Most likely the answer will be yes and from there they will be able to build a better way to complete that task. Knowing what you want from Hubspot and building from there is a great feature.
Tracking Opened Emails is a Game Changer
What do you like best about the product?
Overall, Hubspot is easy to use. This coupled with the advanced email tracking makes it a necessary tool for a successful sales department. Being able to see if a customer has opened an important email takes much of the guesswork out of my business model.
What do you dislike about the product?
Because I work with a traveling company, I often use different computers that are not my own. Even though my email is connected correctly to Hubspot, it sometimes will not log emails properly into the CRM when I am on a new device.
What problems is the product solving and how is that benefiting you?
I have realized that being able to set emails in advanced (sequencing) helps me retain customer relations. I also know that being able to track when a customer opens an email is a huge tool. I can call someone who opened a bid, send another email if I don't get a reply, or know if an email isn't working to reach someone.
Recommendations to others considering the product:
If you are looking to organize customer info as well as stay up to date with communications, take a look at Hubspot. The price is worth the peace of mind.
Powerful marketing tool
What do you like best about the product?
Incredibly powerful tool for tracking interactions with customers. To be able to see at a glance every marketing email they've received, how they've interacted with those emails, how they've engaged with our social media, our landing pages - it gives a complete picture of their interaction with the brand. This allows us to personalise our content, and better shape the brand experience for our customers.
What do you dislike about the product?
The sales and marketing hub don't always marry up perfectly. It would be good to be able to set access permission with more granularity (although this is currently in progress). Sometimes the support team is unavailable. We've come up against issues that have been flagged by other users, and yet there are no plans to modify or improve HubSpot.
What problems is the product solving and how is that benefiting you?
Integrating our marketing emails with landing pages and tracking interactions with customers in a 'smart' way. rather than making notes offline and not everyone having the full picture of where a customer is in their buyer journey. Being able to log calls, emails (including 1 to 1 emails, not just marketing ones). Trialling some customisation features to make the brand feel more personal. Really interesting tool.
Recommendations to others considering the product:
Get as many people as possible trained up in order to avoid bottlenecks. Make use of all the training videos. Get yourself thinking in 'the HubSpot way' - the right vocab, the right way of approaching snags. Use the support team as much as possible. They're friendly and really knowledgeable!
HubSpot CRM
What do you like best about the product?
I've been an early adopter of Hubspot Signals and then - still in beta - Hubspot CRM. These two products had us buy-in into Hubspot Marketing as well. CRM is amazing. By far the most comfortable CRM I have ever used. The list of features keeps on growing too. I love seeing that little red asterisk over What's New link in the notification center :) What do I like best? Conversations aka live chat with website visitors, meetings, templates, and documents are life-changing for any sales team or an individual. Then there is Sequences and Workflows automation. Set them up once and see forgotten leads and deals somehow reappear on your daily to-do list.
What do you dislike about the product?
There isn't much I dislike. The mobile CRM used to be far behind the desktop version, but recent updates made it more stable and usable. The business card scanner is a welcomed addition.
What problems is the product solving and how is that benefiting you?
Coming from Salesforce, I never knew a small company without a dedicated IT, or CRM administrator could use such high powered CRM system. For us, HubSpot CRM solved most of our problems by having one centralized location for every single lead or customer touch. There is no need to access another system to view email or website chat history. All changes to our sales processes can be done in real-time without having to call or wait for an IT wizard. We've added speed and efficiency to our sales process. Not to mention customer satisfaction.
Recommendations to others considering the product:
Give this software a try. Hubspot is a great company, with a great product and an amazing support.
Great CRM & marketing automation suite
What do you like best about the product?
It really facilitates communication and cooperation between marketing and sales. Very straightforward CRM to use if you only have one product or service to sell. Make sure that you get both your sales and marketing departments to buy into this system before you fully decide to go on board with it. The landing page functionality is incredibly useful whenever you need to set up campaigns at short notice.
What do you dislike about the product?
It is not as flexible as it could be in displaying customer information. The fact that you need to be a designer to edit email templates is a nightmare. There are a number of compulsory fields that unfortunately we cannot edit nor remove.
What problems is the product solving and how is that benefiting you?
It allows us to automate a number of our marketing and sales activities. The timeline feature gives us great insight on the user flow. The fact that you can also basically train your people by using the Hubspot Certifications allows for a lot of time to be saved. Also, from a data analytics perspective, Hubspot is great in letting you see exactly which data is in fact actionable and which data falls into the category of pure vanity metrics. As with any other system, it is important to ensure that regular sanity checks are performed, otherwise you run the risk of having useless data.
Recommendations to others considering the product:
Really think about your priorities will be. If you are not committed to the Inbound methodology you might not be able to get Hubspot's full potential.
HubSpot CRM & Sales Software
What do you like best about the product?
Hubspot's Online academy provides in depth training on how to user the CRM. This combined with the are one the best resources out there for sales & marketing education. Also, I love the amount of possible integrations with other products and services.
What do you dislike about the product?
I would like to have a desktop version to install directly to my computer for basic uses if I'm ever unable to connect to the internet. We had some connectivity issues over a week in our office and was unable to access contact information on a few new leads yet to be logged in my personal file.
What problems is the product solving and how is that benefiting you?
I am a salesman and Hubspot benefits me most in organizing my day-to-day and assisting with time management. The biggest benefit has been the ability to see what touch points leads/users have interacted with (i.e. email campaigns, conversions, etc.), to have a better understanding of prior to contacting. Being a new employee at an international firm, it's also very helpful to be able to view how our top producers handle certain client situations.
Recommendations to others considering the product:
I highly recommend full integration in a timely manner. Switching CRM's is highly disruptive to day to day and staff will be less inclined to embrace the change if they're unable to access the full line of features in a given use category.
Efficient, intuitive, and user-friendly.
What do you like best about the product?
Other systems track data. HubSpot interacts with the data to provide feedback in real time and make the system work for you, rather than making you work for the system. Doing the "busywork" for you makes it so that the user can spend that time actually doing the work that matters most. It's the ultimate time-saver.
What do you dislike about the product?
While it's easy to track individual deals, contacts, businesses, etc., tracking them en masse in one cohesive whole isn't as easy as other systems. For that reason, it's not as "call center" friendly as I had originally expected/hoped.
What problems is the product solving and how is that benefiting you?
Our lead capture has increased significantly since implementing HubSpot forms onto our site, and tracking our contacts' actions has been a huge help. Likewise, the email platform is simple and extremely efficient compared to the system we were using before.
Recommendations to others considering the product:
Use it! Even the free version offers products that will enhance your sales, marketing, and customer satisfaction experiences. If you want to move out of the stone age of manual, labor-intensive selling and marketing, away from spreadsheets and constantly updating your own data, then jump on board with HubSpot and inbound marketing principles and watch your sales soar. We had an outdated system (that we still have to use along with HubSpot, unfortunately, due to systematic issues with our processes) that is stuck in a stagnant, non-interactive interface. Once we implemented HubSpot, even at the beginning stages, things changed dramatically, and our efficiency in sales and marketing shot up immediately. The fact that HubSpot offers training and certification on the product itself and inbound principles is an incredible bonus as well. It's changed how I view and do sales.
Great Software with Powerful Tools
What do you like best about the product?
I like that Hubspot has a lot of features that can be reached within the same page. You can add notes, email customers, make a phone call and schedule tasks at the same place. It's really convenient, and you can even track if your potential clients have clicked your emails or not.
What do you dislike about the product?
So far I can't think of any parts that I dislike. Basically it's a software that's easy to learn and use, and it can be very powerful for advanced users.
What problems is the product solving and how is that benefiting you?
The most useful part of HubSpot CRM is that it's very easy to track the status of your client. It's very organized and easy to pull out the data.
Recommendations to others considering the product:
Don't hesitate to give it a try. There're a bunch of CRM products that can be found in market, and each one has its own pros and cons. You should try them in order to find out which one is the best to you. I'm really glad that my company is using Hubspot and introduced the software to me. My company is using Hubspot free edition, and I feel that it has already provided strong features, not to mention how good it will be if you pay for the advanced edition.
Not the most efficient
What do you like best about the product?
Hubspot makes managing digital marketing tasks a breeze. I enjoy having one platform to send emails, plan social media posts, and edit the website. It was very efficient and user friendly. Easy to train new staff and great training resources
What do you dislike about the product?
It's a little pricey for what you get. They are difficult to work with, and require alot of custom html templates. If you are not familiar with html, then there is another fee to purchase email and web page templates. They also recently reduced the amount of free reports, and you have to sign up for an extra fee to receive all the reports. I don't like the idea of being nickled and dimed every year. The CRM and sales side is super difficult and clunky.
What problems is the product solving and how is that benefiting you?
It streamlines our marketing process and makes one tool for our marketing, digital marketing, inside and outside sales to work and communicate within. Makes remote marketing super easy to do and efficiently manage a team.
Recommendations to others considering the product:
Work with a certified agency if you get outside support, and verify it through hubspot. Take the certification courses, but overall an easy platform to use.
Inbound Marketing Captures Data and Converts to KPIs
What do you like best about the product?
HubSpot is the pioneering lead of inbound marketing! Consequently, they do an exceptional job of collecting customer data. Once active the dashboard become a critical part of one's day as a marketer. It allows one to start to connect the dots between the inbound campaigns and the actual customers who respond. In addition, HubSpot offers additional marketing automation solutions that one can plug into that allows marketers a complete understanding of their interactions with their audience.
What do you dislike about the product?
HubSpot is a fantastic company, but the problem is vendor lock. Once you become a customer, it becomes very difficult to leave or export one's data to 3rd parties without HubSpot throwing up a lot of road blocks. HubSpot makes it easy to join, but very difficult to leave. One should think twice if committed to traditional forms of marketing (which are still very important). If so, you will have a difficult time integrating such efforts with HubSpot.
What problems is the product solving and how is that benefiting you?
I had a couple clients who are sold on the idea of HubSpot's inbound marketing philosophy. They wanted a turn-key solution and as a result we invested in HubSpot and found a good home. Great company with a lot of valuable customer support. The marketing library is incredible as it is loaded with an endless amount of free, up-to-date reports on industry trends and best practices.
Recommendations to others considering the product:
HubSpot is an incredible company, but the issue of vendor lock is real. Be careful about committing if you are still going to leverage traditional marketing channels.
showing 9,961 - 9,970