Sales Hub Professional
HubSpotReviews from AWS customer
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Does everything I need for a low price, great customer support and easy email marketing.
What do you like best about the product?
I can start up to 150 email sequences per day with up to 5 emails to be sent over a period of time I determine. It uses templates or each email, and they can be customized for each customer. They look and feel like personalized emails to the prospects I am sending them too. I can see the moment they are opened and track them as a group, individually or against other period of time for my performance.
What do you dislike about the product?
I haven't figured out the best way to sort to go after prospects in my database that I haven't hit in a certain time period. This is probably something I can call customer support about though. Honestly I am reaching to find something I don't like about it.
What problems is the product solving and how is that benefiting you?
Making multiple reach-outs to prospects with very little effort.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Recommendations to others considering the product:
I pay for this on my own because it is so good. I would use this unless my work forced another option on me, and then I may still use this. I only pay $50 per month as a single user, and I feel it is a great deal.
After starting to use Hubspot CRM, selling has become easier
What do you like best about the product?
It is very useful for segmenting potential customers according to the Lead status and lifecycle stages, and it is also used to prioritize leads to be followed up on first. We can also use filters based on the properties we need, which easily result in sales. And on the tasks page, we can have a queue name and a certain set of leads under that name so we can focus on a particular follow-up. We can also set the sequence for emails, so that emails are automatically sent based on the sequences. We can save templates which will be useful for sending emails to potential customers. While we are in Marketing, we can also set workflows to where they can be directed.
What do you dislike about the product?
When creating the task after a call log or email, the due date automatically adjusts to 5:00 pm on that particular day. Each time we have to change it manually.
What problems is the product solving and how is that benefiting you?
The main business problem we are solving is lead generation through various sources. For example, as a potential lead or prospect directly visiting a site, we can generate a lead by collecting information such as email identification, name, and phone number. The benefits of closing a sale are now easier since we can prioritize the prospect and focus on a particular prospect, and the sale is happening.
Recommendations to others considering the product:
Definitely one of the best tools for marketing and sales. We can also do certifications using the learning center.
The Best Sales Tool I have ever used
What do you like best about the product?
Monitoring the Contact Owners and the number of leads with them. Also Helps in segregate between the Sales Pipeline, Number of Deals Created, Deals Closed for that Month
Also pulling out the performance of each and every team is just awesome.
Also pulling out the performance of each and every team is just awesome.
What do you dislike about the product?
The activity section is not getting saved when the server is down. Creating multiple contacts when the HubSpot is integrated with my email
What problems is the product solving and how is that benefiting you?
Helped us in finding the Business Associates in different regions and was able to tag the fresh and new customers to the existing one to get an idea about our product. This tool has made it easy for us.
Recommendations to others considering the product:
I Highly recommend HubSpot to any business user who strive to get more sales where you can track and monitor each and every step involved in a sales cycle. More over integrating your email with the hubspot is just awesome where you can track each and every email that you have sent and what is the status of it. Moreover integrating external tools for making calls is easy and simple and you can get the recording in your activity section
Business Tools Are Tangible
What do you like best about the product?
Hubspot has a tremendous knowledge base and excellent video tutorials. They are clear and concise. And for those times when I am stuck a support is a click away.
What do you dislike about the product?
Document integration-you can create a Quote but not a Contract or other supporting documents that require signatures. Forces us to use PandaDoc. If you create a quote you cannot save it to modify later, you have to start over. Pricing catalog cannot be exported. I need to be able to see my naming conventions so as I add products I keep things the same.
What problems is the product solving and how is that benefiting you?
Business reports, funnel management, deal management. I appreciate the graphical interface on the reports.
Recommendations to others considering the product:
Full document integration. The ability to create a document package based upon the contact, including electronic signature. This would include a quote, contract, invoice. Ability to generate Quote #, Invoice # and tracking. Commission schedule and tracking.
Very good experience but before implementing someone has to be immersed in system.
What do you like best about the product?
The automation for our sales reps so their conversations are more specific and managing customer tasks to keep them moving the conversation forward with customers regarding their deals.
What do you dislike about the product?
Onboarding reps does take time to understand the logic in the system. Once you understand the logic of how the system operates you can build the system to fit your needs.
What problems is the product solving and how is that benefiting you?
Reorder customers and automating our messages to them. Prevents orders from falling through the cracks especially during turnover.
Recommendations to others considering the product:
Someone has to be completely immersed in the demo a minimum of 2-3 months ahead of training of others. You must understand the complete journey of your customer through your sales process in order to correctly implement the system into your sales organization.
So helpful in staying organized.
What do you like best about the product?
Tracking emails, associating attachments with the people you sent them to.
What do you dislike about the product?
Cannot see how long they spent viewing your email.
What problems is the product solving and how is that benefiting you?
Keeping a clear and defined history of correspondence across the entire staff.
Recommendations to others considering the product:
Definitely a good investment.
You get what you put in
What do you like best about the product?
The tools and training not only for the CRM software from sales to customer or marketing to customer standpoint but also the inter-departmental and inner-company facing is fantastic! This system can be invaluable for tracking sales and project management. It really comes down to how you integrate it with our sales platform.
The CS team also always good about letting you know when there are changes, new features, or planned maintenance.
The training module is a huge sales feature. It walks you through how to use the software as well as sales/customer service tips. They are timely and have even have "how to's" for moving to virtual sales and working remotely. There are also tools for team leadership and management as well as transparency and project monitoring.
The email templates and sequences are the best tools, in my opinion. It allows you to create a base for emails you use all time and not having to retype. It also allows for standardization. Sequences allow you to create follow up auto emails so you don't have to recall who got what email.
Tasks and workflows can be auto-generated based on sales steps. This allows for multiple touchpoints throughout the process and to allow integration from multiple users. One feature that is helpful to managers is the reporting features. It allows managers to see how team members are performing thought task completion, phone calls made, etc.
The CS team also always good about letting you know when there are changes, new features, or planned maintenance.
The training module is a huge sales feature. It walks you through how to use the software as well as sales/customer service tips. They are timely and have even have "how to's" for moving to virtual sales and working remotely. There are also tools for team leadership and management as well as transparency and project monitoring.
The email templates and sequences are the best tools, in my opinion. It allows you to create a base for emails you use all time and not having to retype. It also allows for standardization. Sequences allow you to create follow up auto emails so you don't have to recall who got what email.
Tasks and workflows can be auto-generated based on sales steps. This allows for multiple touchpoints throughout the process and to allow integration from multiple users. One feature that is helpful to managers is the reporting features. It allows managers to see how team members are performing thought task completion, phone calls made, etc.
What do you dislike about the product?
All bugs are quickly addressed by the CS team and never really halt the use of the system.
The email tracking feature is fantastic when it works. It will sometimes log you out without notice. Difficult to integrate with ISP phone systems.
I would recommend having a backup system for contacts so if there is an outage you still have access to your black book.
The email tracking feature is fantastic when it works. It will sometimes log you out without notice. Difficult to integrate with ISP phone systems.
I would recommend having a backup system for contacts so if there is an outage you still have access to your black book.
What problems is the product solving and how is that benefiting you?
We have greatly increased the efficiency of sales and marketing touch spots while keeping the small company personalized feel.
Recommendations to others considering the product:
Take the time to learn the full software and go through all tutorials. Even tools you don't think you will need. Such as if you are Sales learn the marketing side and vis versa
Sales partner services is amazing. Noora Harju
What do you like best about the product?
The HubSpot software is great however there are things you dont know about or tools that you may need to manipulate to fit your business/workflow. The support team are quick and well educated for almost all scenarios.
What do you dislike about the product?
The fact there is a huge price jump from in the sale start to professional
What problems is the product solving and how is that benefiting you?
Data capturing of emails, leads, and tasks. Synced!
Follow-up and well thought through emails.
Easy to use workflow
One central place for Sales and Marketing report to.
Follow-up and well thought through emails.
Easy to use workflow
One central place for Sales and Marketing report to.
Recommendations to others considering the product:
Make sales hub monthly training a must for at least 6months. The tool needs to become 2nd nature in your sales process.
Not the most efficient
What do you like best about the product?
Hubspot makes managing digital marketing tasks a breeze. I enjoy having one platform to send emails, plan social media posts, and edit the website. It was very efficient and user friendly. Easy to train new staff and great training resources
What do you dislike about the product?
It's a little pricey for what you get. They are difficult to work with, and require alot of custom html templates. If you are not familiar with html, then there is another fee to purchase email and web page templates. They also recently reduced the amount of free reports, and you have to sign up for an extra fee to receive all the reports. I don't like the idea of being nickled and dimed every year. The CRM and sales side is super difficult and clunky.
What problems is the product solving and how is that benefiting you?
It streamlines our marketing process and makes one tool for our marketing, digital marketing, inside and outside sales to work and communicate within. Makes remote marketing super easy to do and efficiently manage a team.
Recommendations to others considering the product:
Work with a certified agency if you get outside support, and verify it through hubspot. Take the certification courses, but overall an easy platform to use.
Inbound Marketing Captures Data and Converts to KPIs
What do you like best about the product?
HubSpot is the pioneering lead of inbound marketing! Consequently, they do an exceptional job of collecting customer data. Once active the dashboard become a critical part of one's day as a marketer. It allows one to start to connect the dots between the inbound campaigns and the actual customers who respond. In addition, HubSpot offers additional marketing automation solutions that one can plug into that allows marketers a complete understanding of their interactions with their audience.
What do you dislike about the product?
HubSpot is a fantastic company, but the problem is vendor lock. Once you become a customer, it becomes very difficult to leave or export one's data to 3rd parties without HubSpot throwing up a lot of road blocks. HubSpot makes it easy to join, but very difficult to leave. One should think twice if committed to traditional forms of marketing (which are still very important). If so, you will have a difficult time integrating such efforts with HubSpot.
What problems is the product solving and how is that benefiting you?
I had a couple clients who are sold on the idea of HubSpot's inbound marketing philosophy. They wanted a turn-key solution and as a result we invested in HubSpot and found a good home. Great company with a lot of valuable customer support. The marketing library is incredible as it is loaded with an endless amount of free, up-to-date reports on industry trends and best practices.
Recommendations to others considering the product:
HubSpot is an incredible company, but the issue of vendor lock is real. Be careful about committing if you are still going to leverage traditional marketing channels.
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