Excellent Customer Support Sets StrongDM Apart
What do you like best about the product?
The support team is highly responsive, knowledgeable, and always willing to go the extra mile to help us resolve any issues or questions we have. They take the time to understand our specific needs and provide tailored guidance on how to best leverage the platform.
What do you dislike about the product?
While StrongDM gets a lot right, there are a few areas where the platform feels not quite 100% polished. We've encountered some rough edges in terms of configurability and customization options. There have been instances where we wanted to set up access controls or integrations in a specific way, but found that StrongDM didn't provide the necessary flexibility.
What problems is the product solving and how is that benefiting you?
StrongDM has greatly improved how we control SSH access across teams. It provides a centralized platform to manage role-based access permissions, making it easy to enforce least-privilege policies and reduce our attack surface.
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