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Opal helps us reduce security risk
What do you like best about the product?
Opal isn't just another security tool that produces too many warnings. Opal has enabled us to reduce risk by minimizing privilege across Engineering, while making it easy to obtain admin when needed. So far we've used it to minimize privilege on Kubernetes, IAM roles, breakglass, self-management of low-risk accounts, OpsGenie on-call integration, and the list goes on.
What do you dislike about the product?
Opal needs deeper integration with AWS. Few people have the experience necessary to write even simple IAM policies for accessing protected production resources. Opal should come with automatic integration for approved privilege escalation on basically any AWS resource -- the user should be able to type "I need admin access on bucket verkada-prod-thumbnails" or "I need eksadmin on the prod cluster", and Opal will come up with a reasonable IAM policy.
What problems is the product solving and how is that benefiting you?
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Opal just makes things so much easier
What do you like best about the product?
The reduction in time necessary between an access request and provisioning has been reduced dramatically. This helps us meet our internal SLAs across the organization. Effective, time-limited, auto revoked access is the ideal state for any access management program.
What do you dislike about the product?
I can't truthfully answer this question. There is nothing I have wanted Opal to do that it either doesn't do already, or hasn't been responded to very quickly by the product and support teams.
What problems is the product solving and how is that benefiting you?
Access requests used to take a long time to go through and get all the approvals and passing tickets all over the place. Opal simplifies that into one easy workflow. Expired access was commonly not re-visited to be renewed or revoked. Opal integrates automatic deprovisioning of access after a predetermined amount of time.
Access orchestration and lifecycle at scale.
What do you like best about the product?
The team at Opal is in touch with the technical requirements of the target market. I can't say that for a lot of early-stage companies. They're building proper tooling and technology, such as the early prioritization of a terraform provider and a high-quality AWS SSO integration, to enable their customers to scale. They've also addressed the access-lifecycle reporting/auditing components that allow for rapid deployment of access workflows to gain approvals from internal compliance and audit teams. The pace of delivery in 2022 has been extraordinary - and they're one of the most promising companies I've had the pleasure to work with in a long time.
What do you dislike about the product?
Not so much a dislike of anything from Opal but more of an understanding that the problem space they're building for is massive. A challenge they will need to overcome is that many companies will try to pull Opal in several directions. Maintaining discipline and telling customers, 'no, we're not going to build that, it's not part of our core mission' is not easy.
What problems is the product solving and how is that benefiting you?
They're a platform for building flexible access automation without creating countless Okta Workflows or our own internal tooling. The positive developer experience related to JIT-based access is clear.
Great product with a promising future
What do you like best about the product?
Ability to manage access approval workflows, time-restricted access, automate access provisioning, break-the-glass access. User access reviews via Opal make things streamlined and easy. Out of the box, it helps us save time on User Access Management.
What do you dislike about the product?
It's a relatively new product that can be improved, but I have confidence in the team that is working on it. The features that were promised to us have been delivered on time. I have a positive outlook on the future of the product.
What problems is the product solving and how is that benefiting you?
There're certain areas that we've discovered while using the product that did not fit well with how our environment is setup; however Opal support team has always been quick to respond and come up with a patch or a workaround. Helpful!
Responsive and Easy to Use!
What do you like best about the product?
Opal has eased our access approval and execution process, and we are continuing to overhaul the process. Implementing Opal improved this process for us and our users.
What do you dislike about the product?
The only downside to Opal is that we didn't use it sooner!
What problems is the product solving and how is that benefiting you?
Opal improved our IAM processes and our audit standpoint. Since everything is automated, we can reduce the amount of evidence required for auditory regulations.
New age product with a lot of potential
What do you like best about the product?
Opal's willingness to listen to our feedback and fix/enhance faster than any other product I have worked with.
Intuitive UI, and so far, nothing has 'broken'.
All the features work as expected, unlike many industry-leading products that advertise features that do not work when the tire meets the road.
Intuitive UI, and so far, nothing has 'broken'.
All the features work as expected, unlike many industry-leading products that advertise features that do not work when the tire meets the road.
What do you dislike about the product?
Dependency on Okta groups for access governance. I would rather see Opal reconciling access directly from the applications, providing the actual state of application access.
Reporting capabilities leave a lot to be desired.
Reporting capabilities leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
Application access requests, approval workflows and automated access granting.
Saves a lot of effort and time by avoiding manual intervention.
Also, all the events and approvals are auditable, making our interactions with auditors much smoother and more transparent.
Saves a lot of effort and time by avoiding manual intervention.
Also, all the events and approvals are auditable, making our interactions with auditors much smoother and more transparent.
Streamlined access request platform
What do you like best about the product?
The Opal platform has helped my organization to implement federated access to engineering systems and makes it easy to track who is assigned to what. We have received good feedback from engineers regarding the self-service UI and central repository for access requests. Integrations with our core apps have made it easy to onboard and exit users from those apps from a central place.
What do you dislike about the product?
The Opal product is maturing and the philosophy regarding objects and functionality within the application. This isn't really a bad thing, it just brings with it some changes to UI and thought process about objects within Opal.
What problems is the product solving and how is that benefiting you?
Opal has helped us in our journey to federated access and least privilege in AWS. The integrations with Google and Okta have allowed us to implement pipelines for user onboarding and day 1 standard access, as well as self service for elevated access. The team at Opal routinely meets with us to discuss our progress toward our goals, ask for feedback about the system, and demo new functionality coming.
Very good at what it does.
What do you like best about the product?
The relative ease of use. Once you grasp how to use it, it's fairly simple.
What do you dislike about the product?
Natural limitation in non-Okta related provisioning.
What problems is the product solving and how is that benefiting you?
Opal helps speed up UAM with automatic actioning for technical operations.
Next-gen Permissions
What do you like best about the product?
Opal is very intuitive and easy to use. It removes a lot of extra steps for us in our provisioning processes, and makes it a lot easier for us to keep track of access. Highly recommend.
What do you dislike about the product?
- No downsides so far.
- Works as advertised, all the time, and is easy to use - more than I can say for a lot of security tooling!
- Works as advertised, all the time, and is easy to use - more than I can say for a lot of security tooling!
What problems is the product solving and how is that benefiting you?
Opal solves secure access for our IT and engineering teams. This is a huge benefit to our security efforts because it makes implementing a least privilege policy easy to administer and enforce.
Trusted Access Management
What do you like best about the product?
Customer Focus:
Drata's onboarding with Opal was a fantastic experience. Opal's entire team was incredibly reactive to our needs and feedback. During implementation, their sales engineer Andrew was a great resource and gave some of the best customer service we've ever had. Post implementation, they are still reaching out, meeting with us about feature requests/enhancements and giving regular product updates. Steven, Umaimah, Eugene, Kevin, Andrew, Alex and Lance are a fantastic team, and some of the best humans out there.
The Product:
Opal enhances Drata's internal IT processes:
Automating access requests by connecting to our stack and allowing employees to request access to applications, roles within applications, and Okta groups removes administrative overhead from access request IT tickets. Additionally, they have granular Github, AWS and Saleforce roles/profile access request capabilities. At Drata we utilize Opal in Slack; access requests via CLI are also available for heavy engineering shops.
Drata's onboarding with Opal was a fantastic experience. Opal's entire team was incredibly reactive to our needs and feedback. During implementation, their sales engineer Andrew was a great resource and gave some of the best customer service we've ever had. Post implementation, they are still reaching out, meeting with us about feature requests/enhancements and giving regular product updates. Steven, Umaimah, Eugene, Kevin, Andrew, Alex and Lance are a fantastic team, and some of the best humans out there.
The Product:
Opal enhances Drata's internal IT processes:
Automating access requests by connecting to our stack and allowing employees to request access to applications, roles within applications, and Okta groups removes administrative overhead from access request IT tickets. Additionally, they have granular Github, AWS and Saleforce roles/profile access request capabilities. At Drata we utilize Opal in Slack; access requests via CLI are also available for heavy engineering shops.
What do you dislike about the product?
We are looking forward to working with Opal on additional features.
What problems is the product solving and how is that benefiting you?
Security automation is the name of the game at Drata -- and Opal fits the theme by allowing ephemeral/time-based access requests with auto-revocation after a specific time-grant. Don't want to give permanent access to admin accounts that require maintenance? Grant just enough time to complete the job with no tracking to downgrade privileges later. Additionally, Opal allows you to send alerts for access grants to a Slack channel for easy logging and monitoring.
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