My main use case for Zoom is customer calls and internal calls. When I speak to my customers, who are in different countries or the same country, we all jump on Zoom calls.
Zoom Government (F,S,L,E) (Higher Ed, K-12) [Private Offer Only]
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Staying connected enhances team collaboration and customer communication
What is our primary use case?
How has it helped my organization?
Zoom has positively impacted my organization by helping me stay in touch with my customers and my team, allowing us to quickly figure out things in a world where you can't really speak on the phone anymore.
I don't have any metrics, but everything that we were able to do because we are talking to our customers—that's our main job—having the tool of being able to communicate with them on a bi-weekly or monthly basis changes things.
What is most valuable?
The best features Zoom offers include beautification mode for when you look tired and want to look a little bit better, the blurring mode for the background, the ability to share your screen, and the option to choose a gallery view or a different view.
What needs improvement?
Zoom could be improved as the connectivity can be a little tricky sometimes, and it's not clear when people need to be let in or not. Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
When I move from computer to computer, setting it up again is kind of annoying, but I can't say that it takes too long.
I think it's a good tool that gets the job done, but I believe there are a few different things that could be improved.
For how long have I used the solution?
I have been using Zoom for three years.
What do I think about the stability of the solution?
In my experience, Zoom is pretty stable.
What do I think about the scalability of the solution?
Zoom's scalability is good since everyone can use it and share a link with their customers. I think it's pretty scalable for the whole company.
How are customer service and support?
I have never needed to use customer support, so I don't have anything to say about that.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not evaluate other options before choosing Zoom. We're using a few solutions, but I think Zoom is the best one.
What was our ROI?
I am not responsible for that, and I cannot share metrics regarding a return on investment with Zoom.
Which other solutions did I evaluate?
I also use Google Meet sometimes and Teams by Microsoft. I think Zoom is the better option.
What other advice do I have?
I don't want to add anything else about the features.
I don't want to add more about the needed improvements.
I do not have any additional thoughts about Zoom before we wrap up.
On a scale of one to ten, I would rate Zoom an eight.
Filters elevate meeting experiences and streamline user interactions
What is our primary use case?
What is most valuable?
I like the filters and background filters that I can incorporate. I find they work better than competitors like Google Meet or Microsoft Teams. Zoom is just a tool that I use to make my job easier.
What needs improvement?
I do not really have much feedback for Zoom. It meets all of my needs.
For how long have I used the solution?
I have been using Zoom here at PeerSpot for three and a half years.
What do I think about the stability of the solution?
Zoom is stable.
Which solution did I use previously and why did I switch?
Ever since I started at PeerSpot, I have been using Zoom, so I do not have any experience really using other solutions.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
Zoom is much better than the competitors out there that I have sporadically used, so I would recommend it. I would give it a nine.
Enables remote collaboration and interactive webinars with valuable features
What is our primary use case?
I have used Zoom for work and school, mostly for team meetings and online classes. It ranges from small meetings with three to four people to larger gatherings with up to one hundred participants.
What is most valuable?
Zoom is a very handy tool to give lectures online and to have meetings remotely. I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable. It supports hosting webinars with multiple attendees, and with good internet connectivity, I can have my camera and speaker on, collaborate on projects, and provide assistance to others.
What needs improvement?
Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings. Additionally, links shared in the chat do not always work properly, which can be frustrating.
For how long have I used the solution?
I have had experience with Zoom for several years.
What do I think about the stability of the solution?
Zoom's performance is contingent on internet connectivity. If the internet is good, it functions well, but issues arise with poor connectivity.
What do I think about the scalability of the solution?
I cannot definitively say whether stability issues are due to Zoom or poor internet quality, especially in larger meetings.
How are customer service and support?
I have not reached out to customer service to solve anything. When glitches occur, usually someone else is presenting, and they handle the reports.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Zoom is straightforward. You need to open an account, invite participants via email, provide a meeting ID, and share the meeting link with anyone joining.
What's my experience with pricing, setup cost, and licensing?
There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.
Which other solutions did I evaluate?
I have less experience with Teams but have used it for some meetings. It seems to lack remote access capabilities compared to Zoom.
What other advice do I have?
I recommend Zoom for its ability to host webinars and collaborative tools. The experience may differ with corporate accounts that offer unlimited access. I would rate the overall solution a 9 out of 10.
Efficiently connects remote teams through seamless meetings
What is our primary use case?
We use Zoom for video conferencing, video calls, internal, and external meetings. It is a mix of internal team meetings and external client calls.
What is most valuable?
Zoom is easy to set up meetings, and the features work well. The audio and video quality is pretty good, depending on the internet connection. The screen-sharing feature works effectively, and I like how if someone else from our organization joins, we don't need to admit them via the waiting room; they just join automatically. It makes it easier to work with people remotely or in a hybrid setup.
What needs improvement?
Sometimes when I try to share my screen in a conference room, I have to click the share button more than once. This happens around fifty percent of the time.
For how long have I used the solution?
I have been using Zoom for five to seven years.
How are customer service and support?
I don't really use customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
At some point, we used WebEx. We switched from WebEx to Zoom for better technology and a better job with video quality streaming.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
Zoom saves time because we can do more virtual meetings.
What other advice do I have?
I would advise others to just go for it. I like Zoom, but I believe everything could be improved. Anything could be improved, meaning no solution is perfect. I would rate Zoom an eight.
Efficient, helps manage networking calls, and offers breakout session capabilities
What is our primary use case?
What is most valuable?
Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen. It allows for video and audio switching, and meetings can be segmented into breakout rooms for smaller group interactions. These features significantly enhance its utility as a conferencing tool.
What needs improvement?
There is room for improvement in Zoom, though I cannot pinpoint specifics. Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes.
What do I think about the stability of the solution?
When there is a large number of people in a call, the stability can become an issue, which might be attributed to either network or software. However, it's often tied to network bandwidth rather than Zoom's software.
What do I think about the scalability of the solution?
Up to three hundred participants can join without significant issues. Larger numbers may require more specific examination regarding stability.
Which solution did I use previously and why did I switch?
I also use Google Meet, which is available for free.
How was the initial setup?
Zoom installation is straightforward, and even those unfamiliar with the software should not find it challenging to install.
What's my experience with pricing, setup cost, and licensing?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
Which other solutions did I evaluate?
I use both Zoom and Google Meet.
What other advice do I have?
Zoom performs well and does what users expect. It can be rated an eight out of ten. It fulfills its purpose efficiently without significant issues.
Provides whiteboard control and managing how attendees join the meeting
What is our primary use case?
It was an enterprise subscription primarily intended for tech companies supporting us. We mainly used Zoom, and at some point, our management also acquired a Zoom subscription specifically for manager meetings.
How has it helped my organization?
It has been rolling out exciting features that enhance collaboration and simplify meeting scheduling and management. Zoom was quite effective until a security issue arose, which caused some users to leave. However, they quickly addressed the problem, which can happen with any technology. Overall, Zoom has introduced many features that align well with current market needs for meetings and collaboration.
What is most valuable?
Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting.
What needs improvement?
The pricing model for Zoom was not very friendly.
For how long have I used the solution?
I have been using Zoom for last ten years.
What do I think about the stability of the solution?
Zoom is very stable and it's also very lightweight. It really doesn't consume a lot of bandwidth.
What do I think about the scalability of the solution?
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The initial setup was easy and takes 10 minutes to complete.
To deploy, the first thing is subscription, so you have to go and register. Then once you're registered, it’ll send an activation link. Once you activate you download Zoom, log in, and move on.
What was our ROI?
When evaluating return on investment, two key factors come to mind. First is having ample storage, which allows you to share and retain meeting information for future reference, making it a valuable asset. Second is pricing, which is crucial for aligning the solution with your budget and ensuring it offers good value for the cost.
What other advice do I have?
For those seeking a versatile option, Zoom is a strong competitor in the market. While there are many products to explore, Zoom stands out as a solid choice. It offers excellent security features, including comprehensive controls for connections, streaming, recording, and sharing information. Since addressing a previous breach, Zoom has maintained robust security. Overall, its security support is commendable, and it continues to be a reliable solution
Overall, I rate the solution a nine out of ten.
Provides good video quality and screen-sharing capabilities
What is our primary use case?
I use the solution for personal meetings where I have discussions with outside people.
What is most valuable?
The solution is easy to set up and use. I feel Zoom is stable for the kind of requirement I have. The solution provides good video quality. Zoom has good screen-sharing and presentation capabilities.
What needs improvement?
Zoom should introduce AI features that allow you to understand a person's emotions.
For how long have I used the solution?
I have been using Zoom for many years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Useful for collaboration within the team and provides better video quality compared to other products
What is our primary use case?
We use the solution for our daily meetings.
What is most valuable?
Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.
What needs improvement?
We want to use the tool for webinars, but the license is very expensive. The price must be improved.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The stability is perfect. I rate the stability a nine out of ten. The placement of some of the options on the screen can be improved.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. We have approximately 100 users, including managers, engineers, and developers. We use it regularly.
How was the initial setup?
The setup is straightforward. The solution can be installed in a minute. We just have one file for installation. We can install it easily.
What was our ROI?
The solution helps us conduct remote meetings quickly.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee.
What other advice do I have?
I will recommend the product to others. The tool is very useful for daily meetings. It is a very good product. Overall, I rate the product a nine out of ten.
Easy-to-use deploy platform with valuable collaboration features
What is our primary use case?
Our primary use case for Zoom is meeting with business partners and other organizations.
How has it helped my organization?
The solution has been valuable in facilitating remote communication and collaboration during the pandemic when physical meetings were impossible.
What needs improvement?
The product's stability needs improvement.
For how long have I used the solution?
We have been using Zoom for one and a half years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten. There is always room for improvement.
What do I think about the scalability of the solution?
The product is scalable.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams earlier.
How was the initial setup?
The platform is easy to deploy.
What other advice do I have?
Zoom was free and adopted by most organizations for business communication during the pandemic.
I rate it an eight out of ten.
Is user-friendly and offers multiple features that are helpful for businesses
What is our primary use case?
I use the paid version of the solution in my company to attend meetings. In my company, we have joint meetings in different offices, so we join combinedly through Zoom. My organization has multiple hospitals where managers work, and if we need some information or guidelines, we give them the link to the meeting, and they join it. The meetings on Zoom can go on for more than an hour without any breaks in the video. There is a time frame for the unpaid version. For the paid version, there is no time frame attached to the meetings, making it easy to use.
What is most valuable?
Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.
What needs improvement?
Considering the main function of Zoom, it should make the video functioning part a little bit more friendly.
For how long have I used the solution?
I have been using Zoom for four to five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine to ten out of ten.
More than 80 people in my company use the product.
The product is not regularly used for meetings, but it is useful to hold multiple meetings. The product offers an option to schedule a meeting. My company schedules meetings with the help of the product, and if anybody has to attend a meeting that has been scheduled, that person will be notified.
Which solution did I use previously and why did I switch?
I have used Google Meet, but its video and sound quality were very different from what Zoom offers.
How was the initial setup?
The product's initial setup phase was easy.
During the product's deployment phase, I just download and install it, after which I follow the process to login and use it.
The solution is deployed on an on-premises model.
The solution can be deployed in a couple of minutes. You just have to download and install it.
What about the implementation team?
I can take care of the product's deployment myself.
What was our ROI?
The value from the use of the product reflects areas like webinars, reviews, meetings, discussions and joint meetings.
What's my experience with pricing, setup cost, and licensing?
The tool's paid version is not that expensive. You need to pay 150 USD per year.
The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to pay any additional costs apart from the normal charges attached to the product.
What other advice do I have?
The product's screen-sharing capabilities are perfect.
I feel like the product is quite user-friendly and offers multiple versions, and I feel the paid version is perfect. The multiple features in the product are very helpful for businesses.
The product's security features are good.
I rate the tool an eight out of ten.
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