Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

3 AWS reviews
  • 3
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

63 reviews
from

External reviews are not included in the AWS star rating for the product.


    Ian Wilkie

Has slide sharing and breakout room feature but business world adoption is lower compared to Teams

  • April 10, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the tool when I need to join calls as a participant, but I don't use it regularly in my day-to-day tasks. I used it for a large-scale meeting a year back.

What is most valuable?

I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.

What needs improvement?

The main issue with Zoom is its adoption in the business world compared to platforms like Teams.

For how long have I used the solution?

I have been working with the product for five years.

What do I think about the stability of the solution?

I haven't faced any issues with the tool's stability.

Which solution did I use previously and why did I switch?

Teams is easier to use because it's seamlessly integrated with Office 365. You can start, join, and invite people to calls from Teams. I'm more used to Teams, so that's what I find convenient. I haven't set up meetings with Zoom myself.

What's my experience with pricing, setup cost, and licensing?

I use the tool's free version.

What other advice do I have?

I use Zoom occasionally for personal reasons, especially for the charity work I do as a director. My company is a large enterprise. I rate it a seven out of ten. Teams is simpler to use because of its integration with Office 365. From a company perspective, that's a big advantage. I like Zoom, but I haven't used it extensively. If there's a new release tomorrow, I'd hope for additional features or improvements to improve it. You need to invest in a good headset to use it.


    Cletus Okolie

Facilitates easy communication and secure remote meetings without any hindrance

  • April 09, 2024
  • Review provided by PeerSpot

What is most valuable?

I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.

What needs improvement?

I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.

For how long have I used the solution?

I have been using Zoom since 2019.

What do I think about the stability of the solution?

Zoom is a very stable solution.

What do I think about the scalability of the solution?

Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.

How was the initial setup?

Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.

What about the implementation team?

After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.

What was our ROI?

With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.

What other advice do I have?

Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.

Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.

Overall, I rate the solution a nine out of ten.


    Ahmad Hida

Reliable, stable, and performs well

  • April 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Zoom for our daily maintenance since we mainly work online and our team members are in different cities. It helps us hold meetings and collaborate on projects efficiently.

What is most valuable?

The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.

What needs improvement?

While Zoom is an excellent product overall, I would appreciate it if the updates weren't so frequent.

For how long have I used the solution?

I have been using Zoom for three years.

What do I think about the scalability of the solution?

We have 15 users at our company that use Zoom daily.

How was the initial setup?

Setting up Zoom was straightforward and took almost no time at all. Just downloading the file and following the instructions made it easy. Deployment can be completed in just a couple of minutes, and adding a custom logo is a simple process.

What was our ROI?

Zoom has provided a positive ROI by saving time and money through remote meetings, eliminating the need for in-person gatherings, and reducing costs associated with travel and office space.

What other advice do I have?

Overall, I would rate Zoom as a ten out of ten. It is reliable, stable, and performs well. I would recommend it to others.


    Kallol Chaudhuri

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

  • April 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use it for all these virtual meetings – mainly official, predominantly official. Maybe at times, it could be for personal reasons also, but more than 95% of the time, I use it for work purposes only.

How has it helped my organization?

We are a team located across various locations. Not in the same geographic location. We are distributed.

And it's not possible to physically travel and meet people.

Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult.

The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills.

So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it.

So it's like a simulation of a real brainstorming session I'd have in a physical space.

What is most valuable?

There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders.

You can put anyone in a waiting room to make sure you know who is trying to join, and then you can let them in. There's a breakout room feature, which is fantastic.

And, the common features like sharing content and stuff like that. Overall, it is a very user-friendly product.

What needs improvement?

The video quality of the free version might not be as good as the enterprise edition, but that's fair since it's free. It would be nice if Zoom improved that. But, I'm not expecting the best quality video when I'm using it for free.

For how long have I used the solution?

I currently use it. I use the latest version.

What do I think about the stability of the solution?

I've never experienced any instability. It's always been stable for me. Unless there's an issue with my own internet connectivity, Zoom runs smoothly.

The video quality is good since it depends on your internet connection. If you have a decent connection, there are no problems with video quality.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

That's one more thing I wanted to highlight – Zoom is extremely scalable. Performance never dips.

I've attended Zoom meetings with more than 200 people all across the globe, and there's no issue. The performance remains great.

Everybody in my company uses it. Zoom is the primary medium of communication for virtual meetings in our organization. Microsoft Teams is also available, but it's not popular. Zoom is the standard unless someone specifically requests Teams for compatibility with a client.

Which solution did I use previously and why did I switch?

I have also used Microsoft Teams. Even in my company, nobody uses it unless we specifically need to for compatibility with a customer.

Zoom is better than Microsoft Teams in terms of user experience and ease of use.

We switched to Zoom for two reasons:

  • First, the user experience in Zoom is the best among all the virtual meeting platforms I've used.
  • Second, it's the standard in our organization. For official purposes, it's the preferred method, and even for personal calls, I choose Zoom.

How was the initial setup?

I would rate my experience with the initial setup a ten out of ten, with one being difficult and ten being easy.

There's basically no setup. If you want to install the app, you can. If you don't want to install it, you can just start using it right from your browser.

It can be on-premises or cloud-based. And the third option is that you don't install it at all – we can start accessing it from the browser. So you have complete flexibility. It's not really restricted to a particular deployment option.

So it's a matter of minutes to either deploy or start working within the browser. It's really quick and easy.

If you want to install it, it can take a few minutes. If you choose not to install, you can start using it right from your browser immediately.

What's my experience with pricing, setup cost, and licensing?

For personal use, I use the free version of Zoom, so I haven't paid anything.

I've used Zoom for official purposes within my organization and for chatting with friends using the free version.

Which other solutions did I evaluate?

I've used other virtual platforms like Webex, Teams, and Skype, and Zoom definitely stands out. So, I found the things that were lacking in other products present in Zoom.

What other advice do I have?

I would recommend it for the following reasons:

  1. If you're looking for a scalable solution, go for Zoom. It offers the same level of performance regardless of the number of participants. I've personally experienced it with up to around 300 participants.
  2. Zoom is extremely user-friendly and easy to pick up.
  3. Plus, you have complete flexibility – use it in your browser, install the desktop app, or use the mobile app.

Overall, I would rate the solution a nine out of ten.


    Chaiwut Rateepoon

Easy-to-use product with efficient reliability

  • April 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Zoom is for conducting meetings and attending virtual learning sessions.

What is most valuable?

The platform's most valuable features are collaborative video call and chat functionality.

What needs improvement?

The product's interface needs enhancement.

For how long have I used the solution?

We have been using Zoom for many years.

What do I think about the stability of the solution?

It is a stable product. I rate it a ten out of ten.

What do I think about the scalability of the solution?

The platform is capable of handling around many hundred users.

Which solution did I use previously and why did I switch?

We used Microsoft Teams before.

How was the initial setup?

Zoom is easy to install.

What about the implementation team?

I implement the product myself. It's mostly an automated installation process.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the product's license.

What other advice do I have?

I recommend stable, easy to use, and reliable. It has efficient security features as well. I rate it a nine out of ten.


    Saurabh Bhansali

Secure, has helpful features, and enables users to communicate with colleagues from all over the world

  • April 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using Zoom for everyone. Everything is based on Zoom. It also connects our SIP devices. It is a video conferencing platform. We use it for team meetings. We use the solution to have meetings with colleagues from all over the world.

What is most valuable?

The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.

What needs improvement?

The tool must enhance the features it provides. It can incorporate more features. Webex has a SIP connection integrated into it. Webex also allows third-party connections.

For how long have I used the solution?

I have been using the solution for more than three years.

What do I think about the stability of the solution?

The tool’s stability is very good.

How was the initial setup?

The initial setup is easy. It is plug-and-play. It is simple. The product is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It costs $15 a year.

Which other solutions did I evaluate?

Zoom and Webex are good products.

What other advice do I have?

I haven’t faced any issues with the tool. We are familiar with Zoom. I do not have much idea about other products. Overall, I rate the product an eight out of ten.


    IrfanShahzad

A cloud solution for meeting with high video quality

  • April 04, 2024
  • Review provided by PeerSpot

What is most valuable?

Most collaboration tools share common features. Recently, Zoom has increased the number of concurrent users for collaborative purposes. Previously, the limit was 50, but now it's 10,000. You can host multiple thousand people with a licensed or free version. This is beneficial because both teams and individuals can use the service. Zoom has aimed to cater to both corporate sectors, where licences are prevalent, and individuals who may be using the free version, such as students, faculty, or small to medium enterprises.

The video quality and stability of Zoom are good, but they depend on the communication network and backbone infrastructure. Sometimes, when we use Zoom and don't have a good backbone facility, there can be issues. Zoom provides different background screen functionalities for privacy protection. These are standard functions worldwide. You can opt for new backgrounds, customise settings, and establish privacy preferences. In terms of collaboration and reviewing, Zoom offers standard features similar to other collaboration tools.

What needs improvement?

Zoom has frequent updates, occurring every week or twice a week. This poses a significant issue because sometimes when we attempt to initiate a call, the system begins an upgrade process, taking at least 30 seconds and sometimes up to two minutes. This unscheduled upgrade can be inconvenient for users, as they must wait for the update to complete.

When users who don't have the plugin available, they sometimes encounter difficulties using the browser-based system. They don't need to download any additional applications for the purpose of meeting. Zoom should invest more in this area.

Secondly, the primary target customers are the enterprise or business sectors, rather than students. Microsoft is heavily targeting the business sector. However, if these users eventually adopt Zoom for educational purposes, they will need to use the same application.

For how long have I used the solution?

I have been using Zoom for 3-4 years. We are using this latest version of the solution.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is high. if you record everything, It's encrypted. It is in the Oracle database, which is a piece of mind for me that my communication, my recording should not be. Security breach should not be there. I can set all the security parameters accordingly.

200+ users are using this solution. We are using two hours a day.

I rate the solution’s scalability a seven out of ten.

Which solution did I use previously and why did I switch?

We used the Microsoft team because it is built-in hardware and is easy to manage.

How was the initial setup?

The initial setup is easy and takes very little time since It is a simple configuration. Zoom has a backend agreement with Oracle. Oracle is managing end-to-end infrastructure and cloud services of Zoom. Any user can deploy the solution depending on their expertise.
It is managed or maintained by Oracle and Zoom itself but on the client side, updates are a bit annoying.

What other advice do I have?

Overall, I rate the solution an eight out of ten.


    Chandana Wijeratne

Valuable for webinars but is pricey

  • April 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Zoom for meetings and webinars, where we don't visit the customer physically. We recently hosted a webinar using Zoom.

What is most valuable?

The most valuable feature of Zoom is the webinars.

For how long have I used the solution?

I have been using Zoom since 2020.

What do I think about the stability of the solution?

I rate the solution a seven or eight out of ten for stability.

What do I think about the scalability of the solution?

Three people use the solution in our organization.

I rate the solution ten out of ten for scalability.

How are customer service and support?

On a scale from one to ten, where one is low and ten is high, I rate the solution's technical support a seven or eight out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup ten out of ten.

What about the implementation team?

We implemented the solution through an in-house team. The solution can be deployed within a few minutes.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

What other advice do I have?

Zoom has adapted to our organization's security and privacy needs.

Overall, I rate the solution a seven out of ten.


    Tony Ayabam

Offers good video quality, and helps maintain a hybrid work environment

  • April 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

I receive Zoom meeting invites from others. A few years ago, I set up an account but didn't use it much.

How has it helped my organization?

We maintain a hybrid work environment, and Zoom makes collaboration easier.

What I like most about Zoom is its simplicity and functionality.

It also works well here in Nigeria, even when internet connectivity isn't great.

What is most valuable?

The video quality is good. The security features are good.

The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.

What needs improvement?

For me, the only thing I'd suggest is to make the pricing more affordable.

For how long have I used the solution?

I've been using Zoom on and off for maybe three or four years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It is scalable as well. We don't actually subscribe to Zoom. We mainly use it to attend meetings but not to set them up.

While everyone in our organization (which is less than ten people) has Zoom installed, we don't use it to host meetings ourselves.

Which solution did I use previously and why did I switch?

I've been working with virtual meeting platforms like Webex.

I've mostly used Google Meet and Microsoft Teams recently. But I've also used Webex in the past.

I also used Zoho once.

For screen sharing and presentations, I actually prefer Google Meet, followed by Zoom. Microsoft Teams can be a bit more challenging, especially if your internet connection isn't strong.

I mainly installed Zoom because it was very popular.

How was the initial setup?

The installation was straightforward and didn't take long. If you're downloading the app and setting everything up for the first time, it should take about five to ten minutes.

What's my experience with pricing, setup cost, and licensing?

If you have short meetings and don't need many advanced features, like extra storage, you might not have to pay for a license. It really depends on your specific needs.

What other advice do I have?

Overall, I would rate it an eight out of ten. It's a user-friendly product. It's a good choice if you sometimes need to use it where internet connectivity isn't the strongest.

It's a good product, and I would highly recommend it – especially because it works well even with less reliable internet connections.


    VenkateshN

Helps to conduct daily conferences, planning meetings, and other necessary work-related discussions

  • April 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the tool daily as a project manager. I conduct scrum calls for my team, which are spread across multiple locations and geographies. I host daily conferences, planning meetings, and other necessary work-related discussions via Zoom. Additionally, we hold review meetings with the product managers. These sessions involve video conferences with the product managers as well.

What is most valuable?

Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient.

The screen sharing and whiteboarding features are particularly valuable. We utilize whiteboarding when someone needs to explain something remotely. It allows for the quick creation of visual aids and animated views. Additionally, the seamless recording feature is highly beneficial.

The tool's security features are good. There is no overlapping of any other calls with this call. Many security features are enabled, like for the call you are hosting. If it coincides with some other meeting, Zoom allows us to prevent other persons from joining this meeting and then deal with it. So there are specific options for that, which is quite helpful. Sometimes, we run over time, and we may not have the time to onboard new participants. The tool automatically pushes them into a separate meeting group. They understand that we are busy on a separate call and are not disturbed by the current meeting.

What needs improvement?

I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously.

For how long have I used the solution?

I have been working with the product for two and a half years.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate Zoom as a nine point five out of ten regarding scalability. It's highly scalable and seamless, with minimal hiccups compared to other platforms like Teams, where there might be some integration lag. Currently, more than 10,000 users are using Zoom in our company. As of now, we don't have plans to increase usage further,

How are customer service and support?

I haven't had the opportunity to contact Zoom's tech support because everything has been running smoothly. Our organization has a separate team that handles Zoom requests, and they interact with it's proprietary support team on our behalf. So far, I haven't encountered any issues requiring me to contact them.

Which solution did I use previously and why did I switch?

Apart from Zoom and Microsoft Teams, Google Meet is another option we considered in our company. However, we ultimately chose Zoom because it was already adopted by our organization, and it integrates well with Outlook and Slack, which we heavily rely on for communication.

How was the initial setup?

I rate the solution's deployment a ten out of ten. Microsoft Teams is more difficult to install than Zoom. Zoom's mobile setup is also easy. Deployment takes five to ten minutes to complete.

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is reasonable. I think we get discounts as an organization.

What other advice do I have?

Due to its whiteboard features, I recommend Zoom for remote working. I rate it a nine out of ten.