Payment Screening

What do you like best about the product?

I use ComplyAdvantage for sanction screening and rescoring of individual and corporate clients. I value the risk scoring and consumption screening features, especially when it comes to screening for potential issues like theft. ComplyAdvantage effectively detects negative associations abroad, such as corruption and money laundering, which is crucial for our work.

What do you dislike about the product?

I think the rescoring could be improved. Actually, to be honest, the initial setup is not that easy. It's quite, I don't know, difficult.

What problems is the product solving and how is that benefiting you?

I use ComplyAdvantage for sanction and watch list screening, solving issues with our findings and helping with AML capabilities.

What do you like best about the product?

the technical support - get fast responses

What do you dislike about the product?

how the adverse media is displayed. Several articles placed together however they could all be in different subjects as its not categorised

What problems is the product solving and how is that benefiting you?

Moving from CSOM to Mesh

What do you like best about the product?

I use ComplyAdvantage for transaction monitoring and sanctions/PEP/adverse media screening, and I appreciate how it provides a more efficient and user-friendly platform for these tasks. I like how simple it makes implementation and continued tuning. The relationship managers are really hands-on and helpful in making changes to continuously improve usage and data. ComplyAdvantage fixes problems I experienced with my previous software, like outdated data collection and user experience. It was very easy to set up on our end, aside from some challenges with our API development; ComplyAdvantage made everything else very easy.

What do you dislike about the product?

I would like a QC process that adds another review layer within the platform. I don't like that this isn't a feature in the platform now.

What problems is the product solving and how is that benefiting you?

ComplyAdvantage provides an efficient and user-friendly platform for transaction monitoring and screening. It solves data collection, rule creation/tuning, and user experience issues that were outdated and non-scalable.

What do you like best about the product?

ComplyAdvantage is an AI-driven platform for KYC/AML that helps institutions with transaction monitoring in regulated environments. Above all, it’s SaaS-based, which makes it cost-effective. It gives organizations the operational efficiency, faster onboarding of customers and better risk assessment and last not the least better compliance

What do you dislike about the product?

One of the main things organisations always look at is cost and ROI, and this is where it falls short, because the cost compared to the competition is very high. Another major concern is support, which is critical for any organisation, especially when choosing a product that has regulatory requirements. Some organisations also find the product difficult to use due to user interface issues, and this may be largely tied to gaps in training and support. Last but not least, the high false-positive ratio can force organisations to work overtime, even though it’s an AI-driven SaaS product.

What problems is the product solving and how is that benefiting you?

In particular, the product adopted within our organisation is used for AML, and it helps the organisation across geographies by enabling us to access data at the global HO level.

What do you like best about the product?

Client Support and speed of resolving issues. Recently team also doing great work creating features that will enhance our financial crime risk controls and improve operations such as Agentic AI and other enhancements to MESH

What do you dislike about the product?

Design of Governance Reports and Analytics can be sometimes challenging and not fit for purpose. However, working with Comply team who have been positive about helping with improvements

What problems is the product solving and how is that benefiting you?

Implementation of Agentic AI for productivity gain. Some governance reporting. Development of screening tools and keeping up with new industry and regulatory changes. This makes life a lot easier and means I can concentrate on other priorities as a Senior manager whilst benefiting from improvement in operational effectiveness from the upgrades and management from COMPLY.

What do you like best about the product?

The upside is that this is a new and innovative program, and it can be improved and enhanced in many ways.

What do you dislike about the product?

Some enhancements are taking forever to be implemented.

What problems is the product solving and how is that benefiting you?

We are solving a lot of problems like TM, PS, and MESH, but for regulators’ and auditors’ purposes we still end up working around issues because the specific data isn’t captured in our reports.

What do you like best about the product?

I like that ComplyAdvantage is easy to use and allows searching using additional information like date of birth and country, which saves us time by ruling out unnecessary matches. The fuzziness function works well, and the layout is user-friendly. The filter options are helpful for finding specific cases, and it's convenient that it can be referred directly to a team member in a different department.

What do you dislike about the product?

Sometimes the articles or links linked to the matches don't work, which can be frustrating as you have to try and find it on open sources to rule it out. Maybe it should include more sources because sometimes there may only be one article link on ComplyAdvantage, but when you Google part of a sentence, you find more articles related to that same case. Another thing is that the link to a specific case doesn't always take you to that case; it just takes you to the general page, and you have to research using the number.

What problems is the product solving and how is that benefiting you?

I use ComplyAdvantage for screening potential clients, which puts our minds at ease about onboarding. The platform's easy search with date of birth and country saves time by reducing unnecessary matches.

What do you like best about the product?

It allows me to check whether a prospect is on a sanctions list, which will definitely help with screening and KYC.

What do you dislike about the product?

It could be better if it had a larger database of sanctioned Asian individuals.

What problems is the product solving and how is that benefiting you?

It screens sanctioned individuals and entities, which helps me stay compliant with regulations.

What do you like best about the product?

Comply Advantage reports are really useful for preparing meaningful Management Information for managament meetings.

What do you dislike about the product?

Initial configuration and rule tuning can be time-consuming

What problems is the product solving and how is that benefiting you?

Focused on screening + transaction monitoring

What do you like best about the product?

I appreciate that ComplyAdvantage and its vendor really stand out. They're easy to deal with and I have confidence in both the system and the people, which eases some of the concerns I have day to day. I like the whole company, the culture, support, and professionalism. They're so easy to deal with and supportive; whenever I have an issue or need support, they come back quickly and are always so willing to help. The initial setup was really easy; the team is like a well-oiled machine when dealing with system migrations.

What do you dislike about the product?

there is nothing that I dislike

What problems is the product solving and how is that benefiting you?

ComplyAdvantage eases my daily concerns with their reliable system and vendor support. They're easy to deal with, and I have confidence in both the system and the people.