What do you like best about the product?

This was the first QMS that I implemented in my career and because of that has naturally become the bar that I measure everything against. Since this time I have worked in 4 other QMS and I continue to appreciate MetricStream and wish for the functions that it offers. One of the things that I liked best was the Document Control module which makes searching for documents so easy. Not only can you search on the basic metadata you can search for terms within the document. Additionally, because this was implemented as a global system it gave each site view access to one another's procedures which made collaborating much easier.

What do you dislike about the product?

The system could be a bit buggy after vendor supplied upgrades are installed. The upgrades were intended to fix some issues but would inevitably end up breaking something else. That being said the vendor's support was very fast to address and correct these issues.

What problems is the product solving and how is that benefiting you?

Taking a paper-based system to be zero paper. This is a huge win in an industry where record retention is key. By implementing all of the QMS modules it also makes metric reporting super easy. This is much appreciated when creating APRs, management review and assessing compliance to procedural timelines.