We use the solution for vulnerability management. It helps us identify potentially vulnerable assets. Thus, we can prioritize patching based on a risk score.
External reviews
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Comprehensive and stable solution, but its technical support service needs improvement
What is our primary use case?
What is most valuable?
The solution is easy to use and has many essential features. I found the concept of tags the most valuable feature. It allows us to build assets from different views. We can categorize systems with tags, either automatically or manually.
What needs improvement?
The solution's cloud agent is available only for limited operating systems such as Windows and Linux. They should make it accessible for more systems like FreeBSD. Also, it would be helpful if they made it available for Cisco or Juniper routers. Additionally, its price and support could be better as well.
For how long have I used the solution?
We have been using the solution for six years.
What do I think about the stability of the solution?
The solution is stable. However, it takes time to generate reports.
What do I think about the scalability of the solution?
We have ten solution users in our organization.
How are customer service and support?
The solution's technical support team replies with generic answers. The quality of the response could be better.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution's initial setup process was straightforward. We just followed the documentation.
What's my experience with pricing, setup cost, and licensing?
The solution is costly.
What other advice do I have?
I recommend the solution to others and rate it as a eight.
Helps with vulnerability scanning and understanding of cyber security controls
What is our primary use case?
We use the solution for vulnerability and policy scan.
How has it helped my organization?
The product has helped us understand cybersecurity controls.
What is most valuable?
I am impressed with the VMDR feature.
What needs improvement?
The tool needs to improve the adding assets and report generation features. I would like to see the policy scan of offline appliances in the product's future releases.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
I would rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability an eight out of ten. My company has 10 IT specialists using the product.
How are customer service and support?
The product's support is not very helpful. They suggest things that we already know.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the product's setup an eight out of ten. The tool's deployment took one to two days to complete.
What about the implementation team?
We deployed the solution in-house.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is expensive and I would rate the pricing a seven out of ten.
What other advice do I have?
I would rate the product an eight out of ten. You need to complete the training before using the product.
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