Harmony Email & Collaboration
Check Point Software TechnologiesExternal reviews
External reviews are not included in the AWS star rating for the product.
Phishing emails significantly drop with effective filtering features
What is our primary use case?
What is most valuable?
The best features Check Point Harmony Email & Collaboration offers are definitely the phishing filtering.
The phishing filtering feature is valuable for me because it stops most of the phishing emails before they hit the users' inboxes, ensuring that users don't see the infected or phishing emails. It's really good at its job, so it stops at least 99% of the emails that come into our organization.
Check Point Harmony Email & Collaboration has positively impacted my organization as it has definitely cut down on the amount of phishing emails that are being delivered to users' inboxes.
We have seen a drastic number of reductions of successful phishing attacks, with metrics showing it stops about 99% of the attempted emails before they hit the user's inbox.
What needs improvement?
I don't think Check Point Harmony Email & Collaboration needs improvement; it just does what it's supposed to do.
I don't want to add more about the needed improvements.
For how long have I used the solution?
I have been using Check Point Harmony Email & Collaboration for one year.
What do I think about the stability of the solution?
Check Point Harmony Email & Collaboration has been very stable for me; I haven't noticed any downtime at all, and even if there's downtime, it fails open, so it won't impact emails.
What do I think about the scalability of the solution?
Check Point Harmony Email & Collaboration's scalability is good, as you pay per user, so it scales automatically as the organization grows.
How are customer service and support?
I would rate the customer support a four, maximum, because I have had to reach out to them, and it wasn't great. I ended up with a technician that didn't actually know how to resolve the issue and was just doing basic level one troubleshooting, so it was very time-consuming to work with them.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used Microsoft Defender before Check Point Harmony Email & Collaboration, but we switched because it was very time-consuming to tune properly, and also, most of the emails were delivered to users' inboxes and then removed afterwards.
How was the initial setup?
My advice for others looking into using Check Point Harmony Email & Collaboration is that it's very easy to set up. I think the setup was done in 30 minutes, so if you decide to go for it, there's not much consideration to be done, actually.
What was our ROI?
I have definitely seen a return on investment, as there are fewer incidents after deploying this software. We have gone from three to four successful phishing attacks every year to a maximum of one.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Check Point Harmony Email & Collaboration is that it's licensed per user, and the price is fair. The pricing is very good and easy.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Check Point Harmony Email & Collaboration.
What other advice do I have?
I can give a specific example of how Check Point Harmony Email & Collaboration has helped me stop phishing or spam. We bought this product because Microsoft Defender let through phishing attempts, and one of our users clicked that one. So we looked for a vendor to assist us with additional filtering on our incoming emails. Since we implemented Check Point Harmony Email & Collaboration, it's been great. It stops most, if not all, of the phishing attacks against us.
I would rate Check Point Harmony Email & Collaboration a 10 out of 10.
Review of Harmony Email & Collaboration
Does not impact the machine performances
A bit expensive
Robust phishing protection boosts security awareness
What is our primary use case?
We use Check Point Harmony Email & Collaboration mainly for phishing protection. All we do is check and verify if there is any quarantine and refine our policies.
Every single day is a use case for Check Point Harmony Email & Collaboration, because being a company makes you vulnerable to phishing. There are many phishing campaigns going to every single domain, and our domain is included. We avoid our employees receiving those emails and making mistakes that they shouldn't make.
What is most valuable?
I'm not too versed on specific features of Check Point Harmony Email & Collaboration, but everything, including the context and the understanding that the product has to declare if something is trustworthy, works effectively.
The quarantine side of Check Point Harmony Email & Collaboration is very helpful. I appreciate the easy way to search for emails and do filters, and the overview where you can see possibilities of some email accounts being compromised.
With Check Point Harmony Email & Collaboration, we improve our security by omitting many phishing emails from being received. Our workers are more aware because they can see a recap of emails that are quarantined and they can contest. When they contest the decision, we get an email and then we check.
What needs improvement?
Nothing comes to my mind for Check Point Harmony Email & Collaboration. Everything works effectively.
Everything is fine with Check Point Harmony Email & Collaboration in terms of small changes or extra features.
For how long have I used the solution?
I've been using Check Point Harmony Email & Collaboration on and off for a year, barely logging in because the main activity I do is just check emails.
What do I think about the stability of the solution?
Check Point Harmony Email & Collaboration is stable.
What do I think about the scalability of the solution?
I'm not sure about Check Point Harmony Email & Collaboration's scalability.
How are customer service and support?
We only reached out to customer support of Check Point Harmony Email & Collaboration once, but it was informational.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
Before choosing Check Point Harmony Email & Collaboration, we used Microsoft 365, but it's integrated together and helps the product to shine even more.
What other advice do I have?
I would suggest always to do a Proof of Concept with Check Point Harmony Email & Collaboration and see for yourself if it works. It works best with Microsoft Defender, such as the 365 Defender for emails. I rate Check Point Harmony Email & Collaboration a nine out of ten.
Harmony Email is a solid product when implemented together with Office 365 Security
Great filtering to search for emails.
Quarantine works correctly most of the time based on the trust values configured.
Product works best when implemented with 365 Security and can cover it's flaws.
Customer support is great and barely needed since problems do not usually occur.
Unbiased when analyzing emails coming from any domain (included internal and checkpoint's)
Great email security, with some limits
Fantastic spam / phishing capabilities
Email protection has dramatically reduced phishing and malware threats
What is our primary use case?
My main use case for Check Point Harmony Email & Collaboration is email protection against spam, phishing, and malware, and I can give a quick, specific example of how I'm using it day-to-day.
In practice, I'm blocking threats before they reach our users, quarantining malware.
What is most valuable?
The best features Check Point Harmony Email & Collaboration offers are great inline email protection, ease of setup with Microsoft 365, nice tools for searching for emails, reviewing fish alerts, and its ability to play nicely with KnowBe4 simulated phishing and other vendors of simulated phishing out of the box, along with very informative diagnostics about how Check Point categorizes any individual email I pull up.
Out of all those features, the most valuable to my team is the email protection because it effectively secures our email communication.
Check Point Harmony Email & Collaboration has positively impacted my organization with fewer impersonation attempts getting through and fewer invoice scams.
What needs improvement?
Check Point Harmony Email & Collaboration can be improved because the console is very slow to navigate, pages are not responsive, and it can be a little confusing to set up initially when you're coming from a different vendor such as Mimecast, plus it seems to let through quite a bit more unsolicited spam than we used to see with Mimecast.
The console issues mainly involve a general performance problem.
For how long have I used the solution?
I have been using Check Point Harmony Email & Collaboration for less than a year.
What do I think about the stability of the solution?
In my experience, Check Point Harmony Email & Collaboration is stable.
What do I think about the scalability of the solution?
Check Point Harmony Email & Collaboration's scalability is fine; we have not needed to scale up or down, though I have mentioned that the performance is not the best.
How are customer service and support?
I have found the customer support for Check Point Harmony Email & Collaboration to be excellent for the setup we did, although we haven't had much experience beyond that.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I previously used Mimecast before Check Point Harmony Email & Collaboration, and we switched because we had many sister company peer reviews of Check Point Harmony that were glowing and also because it was less expensive.
How was the initial setup?
The deployment of Check Point Harmony Email & Collaboration in my environment was easy while working with their customer success team.
What about the implementation team?
Check Point Harmony Email & Collaboration integrates with Microsoft 365 really well; it is easy to set up, manages transport rules and groups for you automatically, and you don't have to do anything manually in there.
The integration also really nicely shows me what Microsoft 365 decides about each individual email that comes in and what Check Point does afterward.
What was our ROI?
I have seen a return on investment since switching as we're probably spending close to half as much as we were on Mimecast; however, it doesn't really have an ROI because it's a security product.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Check Point Harmony Email & Collaboration shows it was less expensive than our Mimecast licensing by quite a bit, so I found it pretty straightforward.
Which other solutions did I evaluate?
I evaluated other options before choosing Check Point Harmony Email & Collaboration, specifically Proofpoint and Mimecast.
What other advice do I have?
I would rate Check Point Harmony Email & Collaboration a nine out of ten.
I choose nine because the performance has some downsides and negatives that keep it from being a perfect ten.
A quick tip I would suggest is to see if you can get a demo because Check Point Harmony will do a full demo without even switching away from your old email protection.
Easy to setup and informative Extra layer of email security that integrate well with Microsoft 365
+ Nice tools for searching for emails, reviewing phish alerts, etc.
+ Plays nice with KnowBe4 simulated phishing and other vendors of simulated phishing out of the box
+ Very informative diagnostics about how Check Point categorizes any individual email you pull up
+ Great Customer Success team (on-shore) that helps with implementation and setup
- Can be confusing to setup initially when coming from a different vendor
- Lets through quite a bit more unsolicited spam than we used to get