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    ICIMS

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    The strength of enterprise grade talent acquisition software. United with the transformative power of AI.

    Ratings and reviews

    4.2
    948 ratings
    6 AWS reviews
    |
    942 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (948)
    Ivy S.

    Very User-Friendly System with Awesome Training

    Reviewed on Oct 19, 2026
    Review provided by G2
    What do you like best about the product?
    The system is very user friendly. The trainings they offer are awesome.
    What do you dislike about the product?
    The customer service piece. Always having to submit a ticket and then because they are in India they call you back at 8pm. Not cool and not something you all should continue with.
    What problems is the product solving and how is that benefiting you?
    Offer Management
    Onboarding
    Maggie F.

    Preferred ATS system

    Reviewed on Oct 19, 2026
    Review provided by G2
    What do you like best about the product?
    Very user friendly, great customer service
    What do you dislike about the product?
    CXM could use refining. There are features that feel clunky and it's not as user friendly as iCIMS as a platform
    What problems is the product solving and how is that benefiting you?
    We use it as a complete ATS system. It allows us to manage the high candidate flow and requisition volume that our organization demands.
    Anonymous

    Efficient Reporting, but Support and Setup Can Be Tough

    Reviewed on Oct 13, 2026
    Review provided by G2
    What do you like best about the product?
    I like ICIMS’s advanced reporting, especially the dashboards, automatic reports, and ease of use. The dashboards help our people move faster and more efficiently, and automatic reports help streamline our monthly and weekly reporting needs.
    What do you dislike about the product?
    I find ICIMS customer service hard to work with, and I’d like the option to have meetings to troubleshoot more complex issues. The implementation was tough and not easy, though it got smoother once we understood it more.
    What problems is the product solving and how is that benefiting you?
    I use ICIMS for candidate management, hiring workflows, and reporting.
    John C.

    A Holistic Candidate Enablement Suite We Love

    Reviewed on Oct 07, 2026
    Review provided by G2
    What do you like best about the product?
    The holistic candidate enablement suite
    What do you dislike about the product?
    There's not a "lite" enough version for some of the smaller users
    What problems is the product solving and how is that benefiting you?
    Candidate relationship management
    ANTHONY O.

    Flexible, Customizable ICIMS That Integrates Smoothly with Our HRIS

    Reviewed on Oct 06, 2026
    Review provided by G2
    What do you like best about the product?
    ICIMS integrates well with our HRIS. It affords us the flexibility for customization of dashboards, hiring portals, and screening process. Those all feed into our priorities of applicant experience and internal mission focus.
    What do you dislike about the product?
    Two versions of the platform...legacy and New ICIMS.
    What problems is the product solving and how is that benefiting you?
    Greater searchability in the backend system.
    Andrew M.

    Comprehensive Recruiting Tool with Customizable Features

    Reviewed on Sep 29, 2026
    Review provided by G2
    What do you like best about the product?
    I like that ICIMS does everything for recruiting, eliminating the need for multiple programs. It communicates with candidates through email, webforms, and text messages, and posts to multiple job sites effortlessly. I also appreciate its curation and reporting capabilities, including great out-of-the-box dashboards for managers and non-recruiters. The recent integration with our HCM makes it communicate nearly seamlessly. My favorite feature is the iFORM with customizable templates, providing more power and options straight out of the box.
    What do you dislike about the product?
    There are a lot of settings in this feature-rich system, and sometimes we experience slight glitches. Often, these are user errors, but occasionally ICIMS admits to temporary glitches, although they resolve them quickly, they're noticeable. I was surprised that there isn't a true out-of-the-box integration with SAP SuccessFactors. The integration we implemented works great, but it did require some development effort, which always brings the potential for something breaking down the road.
    What problems is the product solving and how is that benefiting you?
    ICIMS handles everything in our recruiting process: job postings, scheduling, candidate feedback, approvals, and communication. It's an all-in-one solution that integrates with our HCM, saving time by managing tasks in one platform. Dashboards are useful for tracking recruitments, adding efficiency to our workflow.
    Utilities

    User-Friendly Recruiting Platform with Flexible Admin Controls

    Reviewed on Sep 28, 2026
    Review provided by G2
    What do you like best about the product?
    iCIMS is user-friendly for recruiting team and gives user admin like myself more flexibility in controlling and configuring our platform to meet our business needs.
    What do you dislike about the product?
    There are limitations when it comes to reporting. There is a set number of filters like 10 where if we want to have more filters, it won't allow that. The reporting itself is easy to pull however, with the reporting, hopefully with AI enabled, we can make the reporting more robust.
    What problems is the product solving and how is that benefiting you?
    When we switched over to iCIMS from our previous ATS, it solves the problem of efficiency and user-friendliness. With iCIMS, we are able to quickly pull and report information we need, we are able to quickly see where the candidates' status on their application and quickly look up candidates in general.
    Kathy B.

    Robust Reporting Options That Deliver Deep Insights

    Reviewed on Sep 08, 2026
    Review provided by G2
    What do you like best about the product?
    iCims is very robust with reporting options. You truly can report on almost anything
    What do you dislike about the product?
    Implementation was more difficult with this product than others I've used. There is a lot of room for misinterpretation between client and implementation specialist. If not clearly defined, the clean up takes a very long time.
    What problems is the product solving and how is that benefiting you?
    The iCims ATS has many automated features that can streamline recruitment if properly implemented and utilized.
    Lussali Selena

    Candidate tracking has improved background checks but navigation and UI still need clearer design

    Reviewed on Sep 05, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for iCIMS Recruit includes conducting background checks and eligibility checks.

    I do not have anything else to add about my main use case with iCIMS Recruit; it is basically just for a database. We source for external candidates and then we use iCIMS Recruit to process the candidates so it can be a seamless integration between the background checks and everything related. That is the last step of the process; all their data is stored there.

    How has it helped my organization?

    iCIMS Recruit has positively impacted my organization as it is the main form of background processing. Once the offer has been extended, I send it over to iCIMS Recruit and they process it. We get started on the process of the I-9. It is very simple to do; I just trigger the background check, so it is not a hard task. It is very positive and has been really useful.

    What is most valuable?

    The best features iCIMS Recruit offers include a lot of CRM tools to track candidates and to find specific data of what we want to find for a candidate. Typically, what we use it for is more for background processing checks at the end of the day.

    When it comes to tracking candidates and defining specific data, a particularly helpful feature within iCIMS Recruit is the many filters that you can subset all these categories by what you want to search the candidates by. Any specific things such as years of experience and fields are covered, along with basically all the fields, factors, and company names. It comes down to the filters, which include company size, years of experience in the current company, the type of company, and other similar categories that you predefine.

    What needs improvement?

    iCIMS Recruit can be improved by adding more features in the UI. The UI is going to be very important, such as more large toggle switches. The main thing would be navigation, the UI, and how to navigate certain things to make it very straightforward and simple. That is the priority.

    I do not think I need to add more about the needed improvements; as long as it is easy to read, with large toggle switches and filters of what we can subset it on, I think starting with that should be quite good.

    For how long have I used the solution?

    I have been using iCIMS Recruit for five years.

    What other advice do I have?

    I do not have any data that I can give you on how much iCIMS Recruit has improved or measured success with specific outcomes. However, it is straightforward, and I guess it saves a little more time, but most of the tools out there do the same thing.

    My advice to others looking into using iCIMS Recruit is to read the documentation, go through the training videos, and then get started and try to do it yourself.

    I do not have any additional thoughts about iCIMS Recruit; that is about it. My rating of this product is six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Carole Bernard

    Centralized hiring has transformed global collaboration and has supported rapid, transparent recruiting

    Reviewed on Sep 03, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Our main use case for iCIMS Recruit was the flexibility of the tool, which allowed us to easily publish job announcements and receive resumes. It also enabled our HR team based in various countries to access the same data, job announcements, and resumes simultaneously, which made it really easy to use.

    A specific example of how my team used iCIMS Recruit in our daily work is that we published more than 500 job announcements within three weeks. We effectively followed up on all the resumes we received, and because the platform was easy to sort job announcements and retrieve resumes, any HR could take over from another HR without prior recruitment knowledge. Within a very short period, we had many job opportunities to fill with a distributed HR team, switching from emails and a fixed job board to iCIMS Recruit, which was a vastly improved and user-friendly experience.

    What is most valuable?

    The best features iCIMS Recruit offers, in my experience, include an easy job posting process and effective resume management. Collaboration across our large HR team allowed us to access the same data, which was extremely useful and easy, although the reporting features at that time were not very impressive.

    iCIMS Recruit positively impacted our organization by transforming our very old-fashioned job boards prior to the merger, allowing us to publish job descriptions for several hundred positions to thousands of potential candidates in a short period. This transparency and the speed of the job posting process made it easy for candidates to apply, which improved the perception of HR among potential candidates. Even some union representatives acknowledged this initiative as beneficial, especially for those facing redundancy, providing them with many job opportunities and easing their anxiety.

    What needs improvement?

    Looking back, I would have appreciated improved ease of reporting, although that was not our main concern at that time. I believe the tool has likely improved in the past ten years.

    For how long have I used the solution?

    I have been working in the HR, Human Resources area for the last 32 years.

    How are customer service and support?

    In 2015, I was fortunate to work with some extremely helpful and dedicated iCIMS Recruit team members. The sales team was in the UK, I was in France, and the development team was in the US. Although some in my company had concerns about the teams being spread out, it proved beneficial as I was able to review all developments throughout the day, provide feedback, and participate in end-of-day conferences with the development team. The following day, I could see their progress and the new results, making the process very smooth.

    The support from iCIMS Recruit teams was very good.

    Which solution did I use previously and why did I switch?

    I no longer use iCIMS Recruit, as I used it in 2015 and 2016 when I was the project manager and the person in charge in the Lafarge group before the merger with the Holcim group. At that time, we did not have any ATS or we had a recruitment tool that was not modern. I proposed to go for an ATS and I was the one choosing iCIMS Recruit and managing its implementation in Lafarge and Holcim in 2015.

    What was our ROI?

    I did not notice specific metrics or outcomes, such as time-to-hire improvements, during that period, as it made no sense to compare with our previous system. However, what was appreciated was the ability to post numerous jobs within a short timeframe and manage many applications for each job posted.

    What other advice do I have?

    At that time, it was decided not to integrate iCIMS Recruit with other tools due to the administrative constraints of payroll and core HR in France, making smooth integration difficult, so integration was not pursued.

    I would rate iCIMS Recruit an eight out of ten. I chose this rating because iCIMS Recruit was quite easy to use and implement. The support from iCIMS Recruit teams was very good. I did not give a higher rating because I always see potential improvements, particularly regarding reporting functionalities that were not easy to customize at that time.

    I found the accuracy and reliability of the output from iCIMS Recruit during my use to be excellent.

    For others considering iCIMS Recruit, my advice is to be very aware of legal constraints, rules of confidentiality, and internal HR policies specific to the country of implementation. For example, my company mandates that unless an applicant is invited for an interview, their application remains confidential and is not shared with the direct manager. This means additional messages should be sent to applicants to clarify this confidentiality.

    In 2015, iCIMS Recruit was relatively new to the market, and I have been proud to have chosen it and led its implementation for potentially 90,000 employees in 90 countries. I know that iCIMS Recruit has grown its reputation and is well-positioned in the Gartner quadrant. Although there are always improvements to be made, I wish iCIMS Recruit the best in its development.