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    ICIMS

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    The strength of enterprise grade talent acquisition software. United with the transformative power of AI.

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    4.2
    925 ratings
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    925 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (925)
    Adriana Zaldivar

    Recruitment workflows have become faster and now managers provide structured feedback on candidates

    Reviewed on Jul 21, 2026
    Review provided by PeerSpot

    What is our primary use case?

    I follow up on recruitment requisitions and managers provide me feedback on open positions. For example, I had to provide training to managers transitioning from Workday to the new ATS, iCIMS Recruit. I showed them how to open a requisition, provide feedback, and leave comments in the platform.

    I use iCIMS Recruit for posting positions, connecting with LinkedIn and other job boards, and following up with candidates until I finish and close the requisition.

    I only use iCIMS Recruit for recruitment. I am responsible for ensuring that data governance is in place and updated. I provide follow-up the same day and verify that everything is functioning properly. For example, when I upload a job description, I ensure it displays correctly on LinkedIn or Indeed. I must be aware of everything that happens on iCIMS Recruit.

    What is most valuable?

    I love the feedback feature in iCIMS Recruit and that managers are aware of everything happening in the platform. The only challenge is that it can be difficult to make managers aware that they need to follow positions in the platform and learn how to use it so we can work together.

    In iCIMS Recruit, one of the features we use is that managers must leave feedback, and if they don't provide feedback on a candidate, we cannot advance with that candidate. This helps us maintain visibility of who is passing all interviews and who is not.

    iCIMS Recruit has impacted my organization positively because it is easier to use and more user-friendly than alternatives. It helps us maintain better data governance without many issues. With Workday, data management is very complicated. If you make a mistake in one step, you have to repeat the entire operation. With iCIMS Recruit, you do not encounter this problem.

    Processes are faster with iCIMS Recruit. My KPIs include time to fill, data governance, follow-up with candidates who don't continue in the process, and how we progress candidates through the pipeline. iCIMS Recruit helps a lot and saves us time.

    What needs improvement?

    I feel that clearer instructions would be helpful because sometimes we have to download all information for the managers, and managers are often very basic users. Something easier to share would be beneficial.

    I feel that if iCIMS Recruit provided more training, such as two to four trainings a month, to stay updated with the platform and changes that the engineers make, that would be helpful. More straightforward ways to complete processes would also be great.

    For how long have I used the solution?

    I have been using iCIMS Recruit for one year.

    What do I think about the stability of the solution?

    iCIMS Recruit is stable.

    How are customer service and support?

    The customer support for iCIMS Recruit is very good. One time I was offline and could not log in to my account in iCIMS Recruit, and I had to call customer service. They were very helpful and assisted me with everything I needed so I could enter and log in again to my account.

    Which other solutions did I evaluate?

    Before choosing iCIMS Recruit, I evaluated other options such as Lever.

    What other advice do I have?

    My advice to others looking into using iCIMS Recruit is that they must have patience. It is a new tool, and always review the instructions. When you understand how iCIMS Recruit works, it becomes very easy.

    The organization was considering hiring Lever, but ultimately stayed with iCIMS Recruit. I am very happy with the outcome of iCIMS Recruit, and I give this review an overall rating of nine out of ten. Thank you very much.

    Government Relations

    HR Systems Analyst

    Reviewed on Jul 15, 2026
    Review provided by G2
    What do you like best about the product?
    Easy to navigate, with sandbox features that let you fully customize and test every aspect of the platform.
    What do you dislike about the product?
    There are a few limitations around customization that I’d really like to see opened up, as it would make the experience more flexible.
    What problems is the product solving and how is that benefiting you?
    It makes the candidate experience for potential hires easy when applying, and the workflow tracking helps us stay OFCCP-compliant from cradle to grave.
    Marquita Gonzalez

    Recruiting workflows have become organized and reporting now tracks candidate progress clearly

    Reviewed on Jul 06, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for iCIMS Recruit is as an applicant tracking system where I review candidates, disposition candidates, and set up candidate screening, which may be virtual or in person. I create offer letters in iCIMS Recruit, create bonus forms, create text message responses, create Calendly messages, and fully utilize it as an ATS system.

    iCIMS Recruit is a user-friendly applicant tracking system overall. When integrated correctly within an organization, recruiters find it intuitive and easy to pick up. It allows them to maintain record-keeping for candidates through every step of the process. I recommend its usage on a recruiting team. In my everyday usage, I use it solely in the recruitment process all the way to the offer stage and even to the endpoint of sending the background check form through iCIMS Recruit.

    What is most valuable?

    The ability to have a record of every touchpoint with a candidate makes my job easier in iCIMS Recruit. In recruiting, it can be easy to miss a step while moving through the workflow. iCIMS Recruit allows me to look within the candidate's record to see each step and where I am in the process, and it gives me the ability to identify when I haven't pushed a candidate to hiring manager review. This provides a good checkpoint to stop and take a pause.

    The best feature that iCIMS Recruit offers is the find candidates function. I use this feature by inputting the title of what I am looking for, the distance the person might live from the particular location, and how long they have been in the system, ranging from seven days up to ninety days. This function helps recruiters find passive candidates who have either been touched previously and are not recalled or have been touched by a previous team member but might still be interested in a new opportunity.

    Regarding finding better candidates, it is neutral; the candidate may be out of the job market. However, knowing which candidates in the system I have not explored and want to revisit is a great feature, making it useful overall.

    I appreciate that iCIMS Recruit has a robust training setup within the system, and I value how they update me with new trainings that might be coming up to give me a competitive edge on utilizing the system.

    iCIMS Recruit has impacted our organization positively through the reporting system. Beyond our leadership using the reporting system to track KPIs and metrics, I as a recruiter can also use the system to track my own KPIs and metrics to see where I stand regarding time to fill, average time to fill, how many hires I have had within a certain period of time, whether that is three months, six months, or a year. The ability to see these features and download these reports is very helpful.

    What needs improvement?

    iCIMS Recruit can be improved by adding additional features related to looking for attrition rate and seeing how many people actually stay within roles, especially for those high-volume roles that have high turnover. I do not recall seeing any features related to attrition rate, but as a recruiter working on roles that tend to have high turnover, seeing where my percentage falls and how I can improve attrition rate through system information that I do not currently have available would be great for a robust recruiting team.

    For how long have I used the solution?

    I have been using iCIMS Recruit for about five years in total. I used iCIMS Recruit previously at another job, and then about one year at my current position at Cortland.

    What do I think about the stability of the solution?

    I believe that its reliability and output are accurate. I have not run into any triggering errors with iCIMS Recruit. It is user-friendly and straightforward, and if I am well-versed in how to use it, I do not think I will run into too many errors unless it is human error.

    What other advice do I have?

    The advice that I would give to others using iCIMS Recruit is that it is an ATS system that works well for applicant tracking and workflow process in general. It is easy to navigate, and I think it is beneficial to have an ATS system that is easy to navigate through each workflow. I recommend it.

    I found this interview to be straightforward with no recommendations at this time to change anything. I would rate this product an eight out of ten.

    John Dittmer

    Consistent application workflow has reduced my submission time and made repetitive forms manageable

    Reviewed on Jun 11, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for iCIMS Recruit is as a job applicant with various IT companies. I normally access iCIMS Recruit through a web browser as an applicant. There was no cost for me as an applicant regarding pricing, setup cost, and licensing.

    What is most valuable?

    The best features iCIMS Recruit offers make it straightforward, and since I have seen many of the same questions between different companies, it makes filling out the job application quite quick. The process is especially easy and user-friendly in the way it uploads resumes, along with some of the standardized questions about demographics, gender, race, veteran status, and disability. iCIMS Recruit has positively impacted my experience as a job applicant by making it faster and less stressful. Sometimes you go through other types of job applications and are left wondering what they are looking for, and when I see it is iCIMS Recruit, it makes things pretty simple because I can anticipate the questions. It saves me at least a good half hour compared to other application systems.

    What needs improvement?

    iCIMS Recruit could be improved by adding a block to explain certain things. For example, there are some years where I was a Navy Reservist and held multiple jobs at the same time. This makes the chronological flow of the resume awkward because sometimes I work two or three jobs at the same time in a year, so I wish there was something that would allow for an explanation to make more sense.

    For how long have I used the solution?

    I have been using iCIMS Recruit for probably about ten years, on and off. I do not directly use it for recruitment; I use it as a job applicant.

    What do I think about the stability of the solution?

    iCIMS Recruit is stable in my experience; I have not had any problems or technical issues.

    What do I think about the scalability of the solution?

    From my perspective, iCIMS Recruit seems to handle a large number of applicants or job postings smoothly.

    How are customer service and support?

    I have not needed to reach out for help or assistance with customer support.

    What was our ROI?

    I have seen a return on investment as an applicant because I can do more applications, and it makes things straightforward because I know how to anticipate answering the questions. I assume that for the companies that use it, it probably saves them a lot of money from having to do research or have the recruiters contact the applicants with questions.

    What other advice do I have?

    A quick specific example of how I have used iCIMS Recruit as a job applicant is when I applied for Booz Allen and also when I was applying for SAIC. Basically, what they do is they upload your resume, they go through, and ask specific questions about the resume. There are also several mandatory questions they must ask, especially about my veteran status, how I earned my veteran status, whether or not I have a disability, if so what kind, and other related information. My experience as a job applicant using iCIMS Recruit is that, for the most part, it is standardized throughout different companies. This makes it easy as a job applicant when you are doing multiple applications at the same time. I really do not have any problems with iCIMS Recruit's governance and security because it is all password protected, and I see that it is HTTPS, which gives me a great deal of comfort. Regarding iCIMS Recruit's accuracy and reliability of output, I would give it approximately ninety-five percent. I would strongly recommend using iCIMS Recruit. I rated this review an eight out of ten.

    Tracie T.

    Easy Dashboard Snapshots, but Customer Service and Integrations Need Work

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    Can see things easy and the task list and workflow is nice
    What do you dislike about the product?
    Customer service, Integration, updates, implementation
    What problems is the product solving and how is that benefiting you?
    ATS
    Construction

    Highly Customizable Platform with Powerful Flexibility

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    What I like best—and what I don’t like at all—is that it’s so customizable. That’s wonderful, but at the same time I feel like I need a background in programming to really use it.
    What do you dislike about the product?
    It’s hard to get quick help, and I also find it difficult to clearly explain what I need.
    What problems is the product solving and how is that benefiting you?
    We use it for our ATS, so we currently handle all hiring and onboarding through it as well.
    Reggie M.

    Robust Reporting and Data Analysis for Smarter Staffing

    Reviewed on May 05, 2026
    Review provided by G2
    What do you like best about the product?
    It is a robust system and has A lot of great reporting and data analysis and staffing reporting
    What do you dislike about the product?
    The interface is still older and a platform hasn't updated. Switching the tab to the new items requires a new training process
    What problems is the product solving and how is that benefiting you?
    Items is a ATS and allows us to trap our applicants and to onboard them properly in addition to creating a database of potential future employees
    Chardae A.

    Easy to Use, Customizable, and Great for Provisioning, Auditing, and Compliance

    Reviewed on Apr 28, 2026
    Review provided by G2
    What do you like best about the product?
    It’s easy for end users to use and integrates well with IT and HR for provisioning and onboarding. It’s customizable, has a nice reporting system, and helps streamline the auditing process. It also works well with AD (Entra as well), and performs well with the API and connectors. Overall, it feels worth the price, and it’s SSO-friendly and compliant.
    What do you dislike about the product?
    Sometimes the integration doesn’t sync properly, especially when new users or job titles are added. Sandbox testing can also be frustrating because of its limitations.Also, role access overlapping.
    What problems is the product solving and how is that benefiting you?
    iCIMS helps simplify and organize our hiring process by keeping everything in one place. That saves me time, improves visibility, and makes it easier for everyone involved—from recruiters to IT—to do their jobs more smoothly.
    Steve T.

    Straightforward ATS with customization but limited automation

    Reviewed on Apr 24, 2026
    Review provided by G2
    What do you like best about the product?
    Pretty straightforward ATS. Once you understand how everything works, you can make a lot of customizations and changes.
    What do you dislike about the product?
    Not a lot of automation. Fairly one-dimensional.
    What problems is the product solving and how is that benefiting you?
    As our first ATS, iCIMS helped us hire better, faster, and at scale. Before when things were more manual and we struggled with slower hiring, disconnected tools, and a frustrating experience and iCIMS brought everything — job postings, candidate tracking, communications all in one platform.
    Marketha W.

    Outstanding Experience from Start to Finish

    Reviewed on Dec 18, 2025
    Review provided by G2
    What do you like best about the product?
    What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions.
    What do you dislike about the product?
    What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting.
    What problems is the product solving and how is that benefiting you?
    iCIMS solves the challenge of managing high volumes of candidates by centralizing the entire recruiting process in one system. It helps organize applications, track candidate progress, and streamline communication with both candidates and hiring managers. This benefits me by improving efficiency, reducing manual work, and ensuring nothing falls through the cracks, especially when managing multiple requisitions at once