ICIMS

Our main use case for iCIMS Recruit was the flexibility of the tool, which allowed us to easily publish job announcements and receive resumes. It also enabled our HR team based in various countries to access the same data, job announcements, and resumes simultaneously, which made it really easy to use.

A specific example of how my team used iCIMS Recruit in our daily work is that we published more than 500 job announcements within three weeks. We effectively followed up on all the resumes we received, and because the platform was easy to sort job announcements and retrieve resumes, any HR could take over from another HR without prior recruitment knowledge. Within a very short period, we had many job opportunities to fill with a distributed HR team, switching from emails and a fixed job board to iCIMS Recruit, which was a vastly improved and user-friendly experience.

The best features iCIMS Recruit offers, in my experience, include an easy job posting process and effective resume management. Collaboration across our large HR team allowed us to access the same data, which was extremely useful and easy, although the reporting features at that time were not very impressive.

iCIMS Recruit positively impacted our organization by transforming our very old-fashioned job boards prior to the merger, allowing us to publish job descriptions for several hundred positions to thousands of potential candidates in a short period. This transparency and the speed of the job posting process made it easy for candidates to apply, which improved the perception of HR among potential candidates. Even some union representatives acknowledged this initiative as beneficial, especially for those facing redundancy, providing them with many job opportunities and easing their anxiety.

Looking back, I would have appreciated improved ease of reporting, although that was not our main concern at that time. I believe the tool has likely improved in the past ten years.

I have been working in the HR, Human Resources area for the last 32 years.

In 2015, I was fortunate to work with some extremely helpful and dedicated iCIMS Recruit team members. The sales team was in the UK, I was in France, and the development team was in the US. Although some in my company had concerns about the teams being spread out, it proved beneficial as I was able to review all developments throughout the day, provide feedback, and participate in end-of-day conferences with the development team. The following day, I could see their progress and the new results, making the process very smooth.

The support from iCIMS Recruit teams was very good.

I no longer use iCIMS Recruit, as I used it in 2015 and 2016 when I was the project manager and the person in charge in the Lafarge group before the merger with the Holcim group. At that time, we did not have any ATS or we had a recruitment tool that was not modern. I proposed to go for an ATS and I was the one choosing iCIMS Recruit and managing its implementation in Lafarge and Holcim in 2015.

I did not notice specific metrics or outcomes, such as time-to-hire improvements, during that period, as it made no sense to compare with our previous system. However, what was appreciated was the ability to post numerous jobs within a short timeframe and manage many applications for each job posted.

At that time, it was decided not to integrate iCIMS Recruit with other tools due to the administrative constraints of payroll and core HR in France, making smooth integration difficult, so integration was not pursued.

I would rate iCIMS Recruit an eight out of ten. I chose this rating because iCIMS Recruit was quite easy to use and implement. The support from iCIMS Recruit teams was very good. I did not give a higher rating because I always see potential improvements, particularly regarding reporting functionalities that were not easy to customize at that time.

I found the accuracy and reliability of the output from iCIMS Recruit during my use to be excellent.

For others considering iCIMS Recruit, my advice is to be very aware of legal constraints, rules of confidentiality, and internal HR policies specific to the country of implementation. For example, my company mandates that unless an applicant is invited for an interview, their application remains confidential and is not shared with the direct manager. This means additional messages should be sent to applicants to clarify this confidentiality.

In 2015, iCIMS Recruit was relatively new to the market, and I have been proud to have chosen it and led its implementation for potentially 90,000 employees in 90 countries. I know that iCIMS Recruit has grown its reputation and is well-positioned in the Gartner quadrant. Although there are always improvements to be made, I wish iCIMS Recruit the best in its development.

As a recruiting coordinator, my main use case for iCIMS Recruit was to import candidate resumes into their candidate profiles within the system and also monitor feedback form submissions from interviewers for in-person onsites.

In my role as a recruiting coordinator, if a candidate's phone number was missing, it was easy to import that to their candidate profile, and the same applied to their resume. I also sent reminders to interviewers to submit their feedback form or scorecard within the system if the interviewer did not submit it within a specified time frame and SLAs that were established at the time and before the debrief happened.

The best features of iCIMS Recruit in my use case were being able to monitor interviewer feedback form submissions and send reminders. Particularly, I owned in-person onsites at Uber ATG in Pittsburgh.

Both the reminders and monitoring stood out to me in that it made my workflow smoother and was also about accountability.

iCIMS Recruit can feel overly complex at times. I would recommend making the user experience workflows simpler without reducing the amount of keystrokes and uploading a resume or checking in on candidates throughout the interview stage process, and not making it as clunky or noisy with each page.

I feel there is a steeper learning curve with using iCIMS Recruit, and at the time, their company resource and field guides on how to do specific workflows seemed vague, which could cause problems for new recruiters, coordinators, and hiring managers who may need significant training to become comfortable with the platform over time. The user interface felt dated and outdated, and the interface has not evolved as quickly as newer ATS competitors.

Making the user experience simplified would be one thing that could improve iCIMS Recruit.

I have been working in my current field for seven years.

iCIMS Recruit was not unstable in my experience; I never had issues with downtime or crashes.

We used iCIMS Recruit at Uber, so it seemed to handle large amounts of data or users effectively, as Uber was a large company at the time.

I have no feedback on customer support regarding iCIMS Recruit; I never experienced any negative feedback or positive feedback, so I am neutral about it.

iCIMS Recruit was the first applicant tracking system that I used during my career.

I am sure my team evaluated other options before choosing iCIMS Recruit; I was an entry-level employee and it was already implemented within the company, so I am sure they did their due diligence, but I am not sure which other competitors they evaluated.

In today's market, comparable to other competitors such as Ashby and Greenhouse, I would say Ashby is a 10, and if I were to compare that to iCIMS Recruit, I would say iCIMS Recruit is probably a one.

My advice to others looking into using iCIMS Recruit is to be patient with the platform. I have given this review a rating of one.

My main use case for iCIMS Recruit is to source candidates as well as work them through onboarding.

A specific example of how I used iCIMS Recruit to source or onboard a candidate is that I would go into our requisitions, weed through all the applicants, find the applicants that were good candidates, pre-screen them, and send the pre-screen and the candidate's information to the hiring manager to conduct interviews.

The best features iCIMS Recruit offers include a broad range of candidates.

The broad range of candidates in iCIMS Recruit means there would already be a broad array of candidates in the system.

iCIMS Recruit has positively impacted my organization by providing a large number of qualified candidates as we tried to fill a startup logistics company.

The impact of iCIMS Recruit helped us fill roles faster and also improve the quality of hires in measurable ways as it helped us find a great pool of candidates quickly and improved the candidate pool that was applying.

I cannot think of anything, even a small improvement or something that could have made my experience better.

I have been using iCIMS Recruit for a total of about three years.

I was happy with the way that iCIMS Recruit performed.

iCIMS Recruit's scalability was fine, and our company had no problem with it.

The customer support for iCIMS Recruit was fine.

I would advise others looking into using iCIMS Recruit that it will fulfill the needs if you are needing to hire qualified candidates in a timely manner. I would rate this solution an 8 out of 10.

My main use case for iCIMS Recruit is for HR recruitment and onboarding.

I used iCIMS Recruit for the ATS feature to scan candidates who applied for certain positions for my full-cycle recruitment. I also used it to keep candidate pipelines and to save time in getting emails and updating candidate status, as well as in reporting to my hiring managers.

The other uses of iCIMS Recruit include workflow automation, which has saved me time, and the integration where it syncs with other HR systems. I have also benefited from the candidate experience with the mobile-friendly application process. I have primarily used it for full-cycle recruitment.

The overall experience with iCIMS Recruit was good. The best features I could identify are that it keeps everything organized, I can easily make reports, and it has a smooth sync with the HR system, which makes my work easier when reporting to HR managers.

The reporting feature in iCIMS Recruit helped me by allowing me to easily prepare a report on my whole-day list of candidates, including whom I have interviewed, whose resumes I have screened, and what analysis I obtained from the interview. I can keep the notes clear, and then let the whole system generate the report. It was easier to deliver that report to my managers without connecting with them through any different communication app.

There are several areas where iCIMS Recruit required improvements, including the learning curve for new users. When I was a new user of iCIMS Recruit, it was very difficult for me to use it. Creating a learning demo before someone new starts would be helpful.

I have been using iCIMS Recruit for six months.

There were some things which were not according to what I expected, and there were some lags when it was a high-volume recruitment.

Customization was required in some areas or was a limited feature. Overall, when it comes to workflow automation, it has really helped me and saved a major amount of my time.

I would recommend iCIMS Recruit for full-cycle recruitment, but there are some changes required. Some tickets require a lot of time to get solved when it comes to customer support. Although it has helped make my workflow automation easy, it had a limited customization option.

iCIMS Recruit has saved a lot of my time with the automated emails and status updates.

To a major extent, iCIMS Recruit has helped my organization stay organized and has also helped in the full recruitment cycle, which was a major task I used to do in iCIMS Recruit.

The positive and negative feedback were both at an equal level, and I found that an average of seven out of ten is what I would give. I believe that if I count the positives and negatives together, I can only get an average of seven for iCIMS Recruit because it requires more improvement when it comes to high-volume recruitment.

I have not used any AI capabilities in iCIMS Recruit, so I am not sure about the governance and security.

As I mentioned earlier, I have not used the AI feature in iCIMS Recruit. However, in terms of what I have used in iCIMS Recruit regarding accuracy and reliability, it has proven to be a good source. It is very accurate and reliable when it comes to the reporting I received with the services I used. I would rate this review seven out of ten.

My main use case for iCIMS Recruit is recruitment.

A specific example of how I use iCIMS Recruit in my recruitment process includes pipelining, candidate withdrawals, and candidate placement.

The best feature iCIMS Recruit offers, in my experience, is pipelining.

What stands out to me about the Pipelining feature is that it makes my job easier.

iCIMS Recruit has positively impacted my organization by allowing us to recruit better and reducing the time to fill.

iCIMS Recruit could be improved with better functionality, the visualization of the data functionality, the data program, the ability to see additional insights, and the interface of the data configurations could be more updated.

I have been using iCIMS Recruit for about six months.

I was not aware of the pricing, setup cost, and licensing details, nor was I involved in any team budgeting or team leadership meetings for handling these matters, so I cannot provide feedback in this area.

The advice I would give to others looking into using iCIMS Recruit is to look at the manual, take training courses on it, and see people who use it within your organization to see how best to use it for yourself and continue to grow. I would rate this product a 7.

iCIMS Recruit is our ATS system, and I use it daily for all of our open requisitions and hiring processes.

iCIMS Recruit's best features include the dashboard, the metrics, the graphs, and the link to our career portal and job postings. I particularly appreciate the dashboard and the way it is configured.

iCIMS Recruit can be improved with AI integration. I would like to see smarter candidate matching and ways to identify fraudulent applications, third parties, and deep fakes.

I have been using iCIMS Recruit for approximately six or seven years.

iCIMS Recruit is stable for the most part in my experience.

The scalability of iCIMS Recruit is good in my view.

The customer support for iCIMS Recruit is terrible. I chose a rating of six because the customer service has been terrible, and we have gone through numerous account managers. iCIMS should consider all companies regardless of size as important customers, and when we informed them we were considering switching, nobody seemed to care or attempt to remedy the situation.

We did use something before iCIMS Recruit. We used a couple of different systems, but I cannot remember them outside of Jobvite.

iCIMS is very expensive. As a smaller company, we are a small fish in a big pond to them, and all of our inquiries seem to be ignored.

The advice I would give to others looking into using iCIMS Recruit includes considering pricing, AI capabilities, what happens if you decide to leave iCIMS Recruit, and how your information is stored and packaged in iCIMS Recruit. I would rate this product a 6 overall.

My main use case for iCIMS Recruit is as a system administrator for talent acquisition and hiring.

We use iCIMS Recruit to post jobs, screen candidates, use the CRM, reporting, onboarding, extending offers, and integrating it with our HRIS. We also use their career sites module.

We use the texting tool in iCIMS Recruit, which is super helpful. We've noticed that candidates prefer to respond through text instead of picking up the phone or answering a phone call.

The feature I appreciate most about iCIMS Recruit is its configurability. It provides a high level of flexibility to tailor workflows, fields, dashboards, reports, and other functionality to meet our organization’s specific needs without requiring everything to be standardized.

iCIMS Recruit has positively impacted our organization by providing a huge impact, as our application flow has drastically increased. It also helped us drop our application completion time for our DOT specifically, cutting out at least 30 minutes. It used to be super lengthy, and there was a lot of candidate drop-off. It even helped us integrate one of our subsidiaries, which was experiencing a significant candidate drop-off and had a low candidate application completion rate of as low as 12%. After we brought them into iCIMS Recruit, their application completion rate rose to almost 100%, so it's between 92% to 100% for them now. That was a drastic change, and it has automated a lot of our tasks and reduced errors, giving us a lot of return on investment.

iCIMS Recruit is a highly configurable platform, but there are areas where I think the product could continue to mature. iCIMS is frequently making enhancements and rolling out new functionality, so some features are still evolving.

One area I’ve heard other iCIMS administrators mention is the desire for more automation around job folder statuses and the ability to incorporate it into those workflows. The Interview Scheduling Module is also continuing to expand. Some functionality has been added recently, such as room management, which allows interviewers to include conference rooms when scheduling interviews. The ability to invite candidates to self-schedule their interviews is another newer feature that I find particularly useful.

I’m also interested in seeing how the Hiring Automation tool develops. It was released relatively recently, and while I’ve found it useful so far, I think it’s too early to fully evaluate its capabilities. I’m waiting to see what additional functionality iCIMS introduces as the tool continues to evolve.

Regarding AI, I think iCIMS appears to take governance and security seriously. We don’t currently use many of the native AI capabilities, but iCIMS does offer Talent AI, which can match information from a job description with a candidate’s resume and profile, including their work experience. At this point, I would describe the functionality as relatively basic, with room for improvement in both capability and the accuracy and reliability of the output.

Overall, I see iCIMS as a platform that is continuing to develop. There are several useful features available today, but I think some of the newer functionality will need additional development and refinement before its full value can be assessed.

I have been using iCIMS Recruit for over four years.

iCIMS Recruit is stable, but sometimes there are glitches. The glitches are temporary, but other than that, it is stable.

I would say iCIMS Recruit's scalability is really strong. The data flows great, and they're constantly working on the integrations and the acquisitions that they've done, making data pretty easy and clean to manage.

The customer support for iCIMS Recruit, specifically the technical customer support, leaves a little bit to desire, as with any other SaaS company. It's hit or miss, as some support technical people will give you a different answer. I do find a lot of help with other system admins, so they are my go-to.

I previously used ClearCompany, which was simpler with limited features and not robust reporting compared to iCIMS Recruit. We had to go through our technical account manager to create reports for us, so we were super limited with ClearCompany.

I've definitely seen a return on investment, especially with time saved, as we're using less time to troubleshoot and help candidates complete their application or follow up with incomplete applications. The onboarding module has saved us a lot of time and money, and the iForms feature allows us to save on DocuSign or its competitors. So, we have saved some money using iCIMS Recruit features.

There's huge buy-in from our organization, as they saw the return on investment within the first year, which is why the subsidiaries asked to be rolled into iCIMS Recruit as well.

Regarding my experience with pricing, setup cost, and licensing, I wasn't involved, but this was my first vendor that I was a part of, so I don't have much to compare it to. The previous ATS that we used was drastically simpler and, of course, less expensive.

Before choosing iCIMS Recruit, I evaluated over a dozen options, including Workday, UKG, Lever, Greenhouse, and Gr8 People. I sent them our list of requirements, and some told me right off the bat that they couldn't meet our needs. After seeing a lot of demos, I noticed that they would not meet our needs, but iCIMS Recruit definitely was true to their word in meeting our needs and even exceeding them.

I measured the reduction in application completion time and candidate drop-off through iCIMS Recruit's built-in reports. You could build your report too, but they already had a readily available report to view this.

For others looking into using iCIMS Recruit, I would say to definitely create your list of requirements and your nice-to-haves. Make sure to vet other ATSs, as I would say iCIMS Recruit is a little pricey, but for me, they provide a return on investment. I would definitely recommend that if you move forward with iCIMS Recruit, connect with other iCIMS Recruit admins because they will be super helpful.

I would rate this review a 9 out of 10.