iCIMS
iCIMSReviews from AWS customer
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Talent Acquisition Operations Manager
What do you like best about the product?
Seemless integration with various system within our organiation. Great Customer Support. Easy to use. Highly customizable and easy to implement
What do you dislike about the product?
I dont thing there is any thing about the system that i dislike.
What problems is the product solving and how is that benefiting you?
this system solves more problems then is easily captured. we use this system for our full lifecycle of recruiting and onboarding
Fine as a user, unless you're also an Admin
What do you like best about the product?
There's plenty of functionality and customization within the platform - learning your way around the more advanced stuff can be a bit challenging and time consuming, but if you can learn it the perk is the ability to have control over some of the details of the workflow. Integrating with other platforms and HRIS was also pretty easy. Pretty straightforward to use for the basic recruitment ATS functions you need. iCIMS does try to keep up with more modern recruitment trends - CMS, text recruiting, etc., - which I can appreciate.
What do you dislike about the product?
The helpdesk and representative partner teams could be a lot more helpful. It seems the team structure there changed a few years ago and the helpdesk has more tiers, which is expected - but it takes more than a couple tries to reach an actual icims IT specialist who understands the issue. There's a couple back and forth emails as you try to explain a basic problem, and you get the wrong responses for the help you're trying to get.
The fact that only the Account Holder Admin can submit any kind of helpdesk ticket is not practical for even a smaller organization, or reasonable for turnaround time. This used to not be the case, as regular admins were able to also submit, coordinate, and oversee helpdesk tickets for issues from candidates, employees, hiring managers, and recruiters. This on top of the lagging helpdesk support makes it more frustrating to get effective help.
Reaching your iCIMS account rep has also been increasingly difficult. When we try to reach out it can actually take weeks to hear an answer on urgent items, with constant forwarding, away messages, and organizational changes/turnovers.
Overall customer support has dropped quite drastically over the last few years.
The fact that only the Account Holder Admin can submit any kind of helpdesk ticket is not practical for even a smaller organization, or reasonable for turnaround time. This used to not be the case, as regular admins were able to also submit, coordinate, and oversee helpdesk tickets for issues from candidates, employees, hiring managers, and recruiters. This on top of the lagging helpdesk support makes it more frustrating to get effective help.
Reaching your iCIMS account rep has also been increasingly difficult. When we try to reach out it can actually take weeks to hear an answer on urgent items, with constant forwarding, away messages, and organizational changes/turnovers.
Overall customer support has dropped quite drastically over the last few years.
What problems is the product solving and how is that benefiting you?
A good database of candidate resumes and pipeline history. Ability to custom tag candidates is helpful to the more niche labels in IT.
Not the best, not the worst
What do you like best about the product?
I use the system daily to review and contact applicants. It's easy system to learn, navigate, and use. Can integrate with Text Recruit which has been a helpful texting tool.
What do you dislike about the product?
It doesn't implement with WinTeam which is the primary software my company uses to manage employees. When there are going to be updates we don't find out about them until after we've complained the site is lagging or glitching.
What problems is the product solving and how is that benefiting you?
Managing applicants which allows me to communicate with them and view other communications by other recruiters.
Using Text Recruit as a Recruiter
What do you like best about the product?
Out of office setting
Ease of adding candidates in bulk via upload or individually
Ease of adding candidates in bulk via upload or individually
What do you dislike about the product?
No ability as a user to export blocked phone numbers
Chrome extension often crashes
Chrome extension often crashes
What problems is the product solving and how is that benefiting you?
Texting seems to be the most effective way to communicate with candidates, and this allows me to communicate quickly with a lot of candidates at once.
The best ATS I have worked in
What do you like best about the product?
It is easy to configure the system to your specific needs without having to request assistance. If you do have to request assistance, the iCIMS support team is very quick to respond.
What do you dislike about the product?
I have no complaints about the system. Anything that I would like to see is sent in for a suggestion and considered by the products team. My account rep is also very communicative and easily explains products that we do not currently utilize that fit our requests.
What problems is the product solving and how is that benefiting you?
It helps us streamline and automate our system. It has given time back to our recruitment team where they are able to focus on sourcing and conversing vs manually completing tasks. The integrations with job boards is a large time saver and the automation of the system is very helpful.
Unique Reference Checks!
What do you like best about the product?
Using the SkillSurvey greatly helps our managers make hiring decisions. It also takes the "work" out of reference checks by using automated email reminders.
What do you dislike about the product?
The only downside is maybe from the candidate side of SkillSurvey. Applicants that are early in their career may struggle by not having a previous manager to complete the Skill Survey.
What problems is the product solving and how is that benefiting you?
SkillSurvey greatlt reduces my workload when it comes to reference checks.
Recruitment Coordinator
What do you like best about the product?
I love being able to make notes on candidates because I work in a very high volume facility so it helps me remember certain details that are very important. I also love how easy it is to get a snapshot of my day using the dashboard for interviews, candidates with active offers, etc.
What do you dislike about the product?
Somtimes candidates call me and leave a voicemail and I can't hear their name very well and I am unable to look them up by phone number. Many times they repeat the phone number, but not their last name/spelling which can be difficult.
What problems is the product solving and how is that benefiting you?
iCIMS helps me keep all of my candidates organized and I LOVE the texting feature as well as many people prefer to communicate that way.
Very customizable
What do you like best about the product?
I like that you can customize it and think if you set up a great foundation it is an a very useful tool.
What do you dislike about the product?
The support. I'm a person that learns by doing not by reading articals or emailing back & forth with support.
What problems is the product solving and how is that benefiting you?
We are currently revamping our iCIMS as more options have be come available to enhance the system. I see it being useful for our recruiting team.
Perfect ATS tool for recruitment
What do you like best about the product?
Interview Scheduling and Tracking the feedback and applications is very easy. The Automation of interview schedules is the best!!
What do you dislike about the product?
UI can be more attractive. It looks little old school
What problems is the product solving and how is that benefiting you?
Interview Scheduling and Analysys of Source Mix
My experience with ICIMS
What do you like best about the product?
workflows, texting, and email funtionality
What do you dislike about the product?
finding fields to add to emails/reports is not intuitive
What problems is the product solving and how is that benefiting you?
It serves as a user friendly tool for talent acuisition
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