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iCIMS

iCIMS

Reviews from AWS customer

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External reviews

715 reviews
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External reviews are not included in the AWS star rating for the product.


    Jessica D.

Simple and Intuitive

  • February 09, 2023
  • Review provided by G2

What do you like best about the product?
It's a one stop shop for us. We use iCIMS for our recruiting and onboarding needs. It is fairly simple for new team members to learn and one of the few systems that does not require a lot of upkeep for us. I use the reporting for our Affirmative Action Plans. I needed customer support to walk me through it the first time, but no concerns since.
What do you dislike about the product?
Although customer support is responsive and helpful, I miss having a number to call for easier resolutions. It can take some back and forth to get questions answered. Having to login to a system each time, then go to another support portal waste's some time. I understand this is the nature in working with a larger company though.
What problems is the product solving and how is that benefiting you?
It is the entire candidate experience from application process through their first day of work. I appreciate that is a fairly seamless process and we rarely have concerns from a candidate (and we have a lot.)


    Tracie S.

The BEST ATS!

  • February 09, 2023
  • Review provided by G2

What do you like best about the product?
Love the ability to customize applicants experience. Video Studio and Chatbot are must haves! Textrecruit is awesome!
What do you dislike about the product?
Nurture is not as good as Connect in our opinion, but we just implemented.
What problems is the product solving and how is that benefiting you?
ICIMS is helping us with all recruitment endeavors. It is saving us time with the automation of our work.


    Information Technology and Services

Amazing support

  • February 09, 2023
  • Review provided by G2

What do you like best about the product?
Adaptable system
Easy for admins to learn
Learning courses
What do you dislike about the product?
No control over search locks
Certain backend settings are not available for admins
What problems is the product solving and how is that benefiting you?
More AI Fiters


    ashley o.

Configurable to your needs

  • February 09, 2023
  • Review provided by G2

What do you like best about the product?
The reporting and dashboards are very helpful to give our field the insight they had lacked in other systems. We can also automate sending of that information which is helpful.
What do you dislike about the product?
Wish there was more opportunity for streamlining. We have to use conditional formatting a lot to get the desired outcome which is very manual to upkeep. Also lag time in response is an issue.
What problems is the product solving and how is that benefiting you?
It is a more robust system then we had before- but we are running into issues post implementation that we are working through trying to correct.


    Brenden M.

It has more features than we know what to do with

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
Everything is very customizable. iCIMS allows us to easily track and communicate our interviewing, hiring, and onboarding processes. Receiving help and support from their service team is always pleasant, and we receive quick solutions that empower us to know how to solve them in the future (if they were to arise again).
What do you dislike about the product?
There is almost too much customizable options. We appreciate the freedom to make decisions on our business processes, but sadly, we don't utilize the software to it's fullest capabilities. It's like we're driving a Porsche only to get groceries and nothing more.
What problems is the product solving and how is that benefiting you?
It allows us to carefully and clearly track candidates, communicate with them up through hiring, and there is clear visibility with the progress of their candidacy.


    Mo A.

Great ATS System

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
iCims is very user-friendly and great for candidates and hiring managers to have the ability to communicate with one another via email threads that come straight to your inbox. Fantastic that you can upload the appropriate templates needed for different processes throughout the candidate experience.
What do you dislike about the product?
I wish that it would make the candidates reviewed and rejected go away. I don't want to see who got rejected. I just want to emphasize on those who are new. Also, it should sync with Microsoft Teams since all interviews are conducted on that platform, yet it needs to be logged into icims.
What problems is the product solving and how is that benefiting you?
To my knowledge I don't know about any problems. That is left up to the executive team. For what I'm utilizing this platform for in regards to recruitment, it does the job sufficiently.


    Devin L.

User Friendly and Spot on!

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
The ability to contact individuals and gather the information that is best used to help in our hiring practices. It is by far one of the most user-friendly services on the market, and I would recommend it further.
What do you dislike about the product?
So far, I have not found anything that does not work well. I will have more information as we progress further, and I will be sure to open that up once I get further into the program
What problems is the product solving and how is that benefiting you?
The problem that iCIMS Talent Cloud is solving for us is that it is much more user-friendly than our previous ATS. It will benefit us by making it easier for our staff and personnel to track applicants and move them through the process.


    Sapna K.

TA Analyst

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
It's easier to navigate and is user-friendly.
What do you dislike about the product?
Some features can't be automated and certain processes are hard to locate.
What problems is the product solving and how is that benefiting you?
Making processes easier for candidates and employees to utilize.


    Danielle D.

Love working in iCIMS! It's a great system and user friendly.

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
Having most of the data you need readily available to you. Reporting on specific metrics and creating visuals for the leaders of the company is a great tool.
What do you dislike about the product?
Finding the fields needed for reporting is not always needed. It's also difficult to pull in all data needed because you can't cross the workflows that aren't "connected.
What problems is the product solving and how is that benefiting you?
It helps with pulling analytics and being able to provide those numbers with just one click. We need that information quickly so being able to provide that makes it easier for us.


    Rachael N.

Need better support

  • February 08, 2023
  • Review provided by G2

What do you like best about the product?
The customizability for our workforce and recruiters.
What do you dislike about the product?
The reliance on support to do those customizations. Additionally, the support times and responses are lackluster and I end up trying to figure it out on my own. I am a system administrator but cannot actually do true configurations, enhancements, and other items we need and want due to the reliance on support.
What problems is the product solving and how is that benefiting you?
The recruiting and onboarding workflow automation. We recently implemented the offer management tool which has been a great way to standardize and automate the offer process.