iCIMS
iCIMSReviews from AWS customer
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Great in theory, terrible in execution
What do you like best about the product?
The step-by-step instructions for employees is very easy to follow along and is not intimidating
What do you dislike about the product?
We purchased iCIMS to be able to quickly deliver videos that could be edited by our team. However, as we began to use it more and more, evidently, we used up too much of the server bandwidth, and now *everything* has to go through their developers to get any edits done. This has KILLED any productivity on my end, and my turnaround time for stakeholders is completely out of my hands. This 'solution' has now proved to be one of my most frustrating, and I am already looking to cancel our contract.
What problems is the product solving and how is that benefiting you?
To create and edit videos easily from employee submissions
Platform is great, implementation not so much
What do you like best about the product?
It's an applicant tracking system. It's pretty user-friendly, and so far reporting abilities seem to be on par with other ATSs I've used. As an admin, having access to configure the system is helpful.
What do you dislike about the product?
Implementation has been a nightmare. There's no 'official' training on the system, and the people involved in the implementation of the system are expected to be the expert users who train the rest of the organization while also keeping up with implementation tasks. It takes too long to be assigned new technical resources (during implementation), create new iForms, or work through technical issues (after product launch).
What problems is the product solving and how is that benefiting you?
Reporting and analytics - we were handling data manually and no longer have to do this. Improving recruiter efficiency is another big deal.
iCIMS Feedback
What do you like best about the product?
It offers most of the same functionality as the big name programs on a smaller scale.
What do you dislike about the product?
It's hard to navigate at first but once you are comfortable with the tool, it's user friendly.
What problems is the product solving and how is that benefiting you?
It allows me to search for candidates instead of waiting for them to apply.
Highly Customizable and all about the data
What do you like best about the product?
It is very easy to learn the system. Everything is very user-friendly. As a system admin it is easy for me to customize dashboards, modify drop-downs and add new fields. The data the system provides out of the box is very helpful for making business decisions and understanding root issues of why a job might be taking a long time to fill.
What do you dislike about the product?
I am not the biggest fan of support. The chat agents don't seem fully knowledgeable and any ticket opened takes a while to respond to or does not give you enough information to help you solve your problem. There seems to be a disconnect with technical people and HR people.
What problems is the product solving and how is that benefiting you?
iCIMS has really helped our business to understand the data and make better business decisions. We really enjoy the analytical tools and are excited to see that progress more in the future.
iCIMS ooo iCIMS
What do you like best about the product?
How easy it is to communicate with candidates and move them down the pipeline.
What do you dislike about the product?
UI could use a refresh as it looks outdated.
What problems is the product solving and how is that benefiting you?
Keeping track of our applicants during the hiring process
Extremely customizable software, no transparency about account services
What do you like best about the product?
Reporting, custom fields to be able to curate the system to our own needs.
What do you dislike about the product?
Customer tech support is limited, don't have a singular point of contact to support with system configuration.
No transparency about account services and how much each system costs.
No transparency about account services and how much each system costs.
What problems is the product solving and how is that benefiting you?
ATS that is very customizable and provides reporting on every field that lives within iCIMS
Overall Mediocre
What do you like best about the product?
I love that all of the hiring platforms are integrated into iCims. We just recently purchased CRM and currently are in the process of using the Onboarding.
What do you dislike about the product?
The downside is the helpdesk. Only the administrators can put in tickets. I have over 50 hiring managers and I have to put in the tickets for each of their problems if I cannot solve it for them. Then I am the go between when the helpdesk does get back to you.
What problems is the product solving and how is that benefiting you?
We are currently starting to use the CRM as a way to track registrations and invite previous applicants to our Open Houses. There is a LOT of steps to set up venues, forms, events, etc. We also have our WOTC, I-9's and background checks all integrated. That is really a nice feature that everything is housed in one spot.
iCIMS has all of my recruiting needs in one platfrom
What do you like best about the product?
I love that we can set up our workflows so recrutiers can do everything without leaving iCIMS.
What do you dislike about the product?
I think some products get rolled out too quickly and are not mature enough to be used for a company as large and complex as ours. It would be very helpful to be able to report on audit trails and be able to filter the Metrics Dashboard as we are multiple companies in one instance of iCIMS. Combined detail is not helpful to us at all.
What problems is the product solving and how is that benefiting you?
iCIMS solves most of our data accuracy for requisitions and reporting of openings for consistency
Largely Positive
What do you like best about the product?
Reporting options are excellent. It does all the minimum basic functions of an ATS.
What do you dislike about the product?
The support can sometimes be lacking. It is one of the more expensive, designer options out there, and a large portion of that budget seems to be tied up in aesthetics.
What problems is the product solving and how is that benefiting you?
* Applicant Tracking System - always required in this field. With not database, you can't efficiently reach candidates.
* Onboarding - the onboarding system is excellent, and I have no complaints. Some of the integrations can be unreliable, but that seems more vendor-sided than iCIMS.
* Onboarding - the onboarding system is excellent, and I have no complaints. Some of the integrations can be unreliable, but that seems more vendor-sided than iCIMS.
User friendly
What do you like best about the product?
The page designs are straightforward and allow users tp find the functions.
What do you dislike about the product?
The searching functions depend on the correct format of filters too much. For example, spaces and commas between different text could cause results not to show up, and there is no example of the search format that could be accessed on the same page.
There could be filters for managers to check applications by applicant IDs and dates.
There could be filters for managers to check applications by applicant IDs and dates.
What problems is the product solving and how is that benefiting you?
It's easy to track information needed.
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