What do you like best about the product?

The support services are trustworthy and timely.

What do you dislike about the product?

I cannot think of anything at the moment.

What problems is the product solving and how is that benefiting you?

All applications in one place, with the ability to work together with other administrators.

What do you like best about the product?

The configuration capabilities of iCIMS Talent Cloud are phenomonal. If you can dream it, iCIMS can likely build it!

What do you dislike about the product?

iCIMS always offers support. If your system stops functioning as originally intended, or you need to change a workflow, iCIMS is always willing to assist with new configurations and troubleshoot any issues.

What problems is the product solving and how is that benefiting you?

iCIMS is helping me streamline the candidate application process to make finding and hiring candidates easier!

What do you like best about the product?

I have been a user of iCIMS since 2015. I acted as the project manager for the implementation; I'm a day-to-day user/recruiter and a lead client administrator. I am an expert user. I use iCIMS literally all day long and have for many years. Our implementation in 2015 went exceptionally well, and we were able to launch before our targeted go-live date. The core product has been excellent since 2015. Workflow adjustments can be continuously made to process candidates and jobs based on both enterprise and individual user needs. Once your workflows are established, the product is very easy to navigate.

Regarding day-to-day core use, I'd rank the product a 9/10.

What do you dislike about the product?

A few years ago, customer support for the product took a nosedive and has been in a tailspin ever since. Although the online response times are very fast, the communication with technical support is unacceptably frustrating. I often open cases requiring continuous back and forth with the support desk, simply trying to get them to understand the request. There can be significant English language barriers. I cannot overstate how frustrating this has become. I also often find myself in situations where I am more familiar with the product than the individual providing support. In these instances, I need to explain that what they provide as a solution will not work with their product. In short, customer support is terrible.

I rank the customer support 0/10.

Regarding integrations, we took on a background check partner, which has worked very well for us. However, we have recently tried to integrate with Teams, and the product has a functional flaw that prevents us from using this integration. We invested considerable time and money into a solution that does not function as described. We also have performed an integration with Text Engagement. Once it's set up, it works great. That said, setup can be very taxing. It is clear this was a third-party product purchased by iCIMS. To administer the text tool, you must visit a separate platform outside your core iCIMS system administration. I have experienced severe issues logging in, so I must use separate internet browsers each time. I shouldn't need to leave the core product to administer features within that product.

Integrations:
- Background checks: 9/10
- Text Engagement: as a feature, 10/10, but with administration, 3/10
- Microsoft Teams Integration: 0/10; unusable

iCIMS has also rolled out "new" iterations of the core features, which are unusable. For example, their interview scheduling software has legacy and "2.0" versions. The 2.0 version has nice features; however, if you need to modify an existing interview, you must delete the entire interview and start over again. You cannot simply add or remove an interviewer. You must cancel the entire interview and start from scratch. There is also a "New iCIMS" version of the platform. It looks nice but lacks the basic features available in the original interface, making it unusable. The workaround requires the user to seek out these details rather than having them provided on the primary screen, as it appears on the legacy platform.

New features: 2/10

What problems is the product solving and how is that benefiting you?

We are able to shift candidates quickly and efficiently through our pipelines.

What do you like best about the product?

Once you are able to figure out how to navigate through the system, it is very easy to use but the learning curve is steep.
The reporting and personalization of the system is phenomenal.

What do you dislike about the product?

There are several things I would change such as needing to click several times to actually get where you want to go. When you try and resort your results, it never saves the view of you move of the screen.

What problems is the product solving and how is that benefiting you?

Tracking recruitment data.

What do you like best about the product?

My experience with the platform is that 99% of the applications are highly customizeable and adaptable to unique workflows or a varying workflows within the same organization. We are a global organization and we are integrated with Workday for our HRIS. Each region seems to have variations in their workflows for what candidate information is required upon application and upon hire and with iCIMS we are quickly able to adapt and make changes to the system by configuring custom fields, iforms, and reporting. Our dedicated account manager provides us amazing insights on best practices and is always available for discussions when we're stuck or need assistance! Reporting features are robust and allow you to get at metrics we never thought possible and see them at a glance!

What do you dislike about the product?

We currently are using CRM, not CXM, which does leave a little to be desired when it comes to reporting usage statistics for our TA team, but our account manager has passed along our concerns and support has been willing to work with us to create some customizations and make updates to the application which have been helpful to improving our process.

What problems is the product solving and how is that benefiting you?

We are able to report on key metrics regularly which assist in making smart decisions for the business, especially when it comes to workforce planning. We have a number of integrations which allow for automation throughout our process, making things more efficient. We are able to customize workflows with various steps and statuses for different regions of the globe which may have variations in the hire process.

What do you like best about the product?

the system makes recruitment organization easy. You can really assess all candidates and the stages that they exist in to provide leadership a better story. Reporting adds value to our team

What do you dislike about the product?

Posting a poisiton should be simplified so that we do not need ot fill in so many steps.

What problems is the product solving and how is that benefiting you?

recruitment

What do you like best about the product?

iCIMS is very reliable. You know what you are getting and the system rarely has bugs or issues which is also nice.

What do you dislike about the product?

I dislike that iCIMS isn't very plug and play... it's almost customizable to a fault which can result in somewhat less than obvious user experience.

What problems is the product solving and how is that benefiting you?

iCIMS helps us keep track of candidates in our workflow, drive reporting, and communicate with candidates.

What do you like best about the product?

The platform is intuitive and easy to navigate, which helps both recruiters and candidates have a smooth experience from start to finish. Also, the platform integrates well with other systems (HRIS, background check services, etc.), which helps create a more cohesive hiring ecosystem.

What do you dislike about the product?

iCIMS can be pricey, especially for smaller businesses or startups. The pricing structure might be out of reach for organizations with tight budgets, especially if they don't need all of the features available.

What problems is the product solving and how is that benefiting you?

iCIMS provides advanced tools for creating customized career pages, offering job alerts, and leveraging social media to engage potential candidates. This helps us reach a broader, more relevant pool of candidates, improving the quality of hires and helping companies fill positions faster.

What do you like best about the product?

I love the ease of use for candidates. Reporting is robust.

What do you dislike about the product?

The product is good, but we had a great deal of difficulty with implementation. Instead of the process being seamless, we went through no more than 4 implementation specialists over nearly a year's time.

What problems is the product solving and how is that benefiting you?

Eliminates manual process

What do you like best about the product?

I appreciate the overall capabilities of the iCIMS Talent Cloud tool. We've been able to onboard our recruiters to self serve pulling candidate information to connect with post-events. The landing pages end up looking great, but we've had to use our own creative/assets to improve it.

What do you dislike about the product?

I wish there were more templates to build the landing pages and forms. The interface feels a little outdated and not the easiest to navigate for a first-time user.

What problems is the product solving and how is that benefiting you?

Helps us connect to candidates at a conference/event and follow up with them post-event.