What do you like best about the product?

Ability to configure an customize, availability and great positive attitude from reps in all areas of BD and support.

What do you dislike about the product?

No negative on the iCIMS side. The system was not fully configured when it was put in place, so my team inherited a system that needed lots of work to customize.

What problems is the product solving and how is that benefiting you?

Solving for recruiting speed and efficiency, pipelining candidates. Still working on setting the system up to realize full functionality.

Recommendations to others considering the product:

Great product! Set it up right as you implement- walk through requirements and get it done at the outset. Customer service and tech support are terrific.

What do you like best about the product?

I like how customizable iCIMS is, there aren't many restrictions on what can do. This makes it extremely easy to make the system work for your business. I also really love their help desk and the training they offer. Every single person I have spoken with at the help desk has been extremely helpful and friendly.

What do you dislike about the product?

I dislike icims for the same reason that I like them. It is SO customizable that sometimes it is somewhat overwhelming. Sometimes it is difficult to figure out how to make the changes on your own without calling the help desk. iCIMS has also grown a lot in the past 7 years we have been using them. Sometimes it is difficult to navigate who the right person is to talk to on certain issues.

What problems is the product solving and how is that benefiting you?

iCIMS has completely transformed the way that we recruit and onboard candidates. It has been most effective in helping us track and remember candidates that may have applied before. The reporting features have also helped us track so much information that would have been previously lost or simply not recorded.

Recommendations to others considering the product:

Use forced workflow statuses. Some of our generalists were forgetting to put candidates into the interview workflow so when we went to report on the data it looked like we interviewed a lot fewer candidates than we really had. We now require candidates to be placed in that status prior to offering them a job

What do you like best about the product?

collection of candidates in one place, metrics and reporting, real-time notes and updates

What do you dislike about the product?

too many bins and not a list format where it lists the status of the candidate. Implementation items were not completed as told by the implementation person, Kyle.

What problems is the product solving and how is that benefiting you?

Automated recruitment, from a manual one, already seen a reduction in time to fill.

Recommendations to others considering the product:

clean up all the bins, that complicates the process, look at how Taleo lists candidates in the system, how the ease of the workflow is better. This is a good product but Taleo blows you out of the water. If I were an exec of iCIMS, I would ensure better comparison to Taleo.

What do you like best about the product?

ease of tracking. We are now able to track applicants. How they came into the system. Where they are in the process. WHat the next steps are

What do you dislike about the product?

a bit complicated to navigate. Their are a lot of menus and sometimes it isn't easy to know which menu I should pick

What problems is the product solving and how is that benefiting you?

tracking if recruitment

What do you like best about the product?

Many features and templates already built in the product and ready to use - throughout all stages of the process (recruiting, hiring, and onboarding). I just wish I had more time to explore all the options and maximize it to the fullest capabilities the system has! Anytime that we've contacted the help desk, they've always been extremely fast on their turnaround time and they always find the answers for us so we can continue operations. Everyone we've talked to and demonstrated the system to is totally on board and they can't wait to see what else we are going to do in iCIMS!

What do you dislike about the product?

not enough time in the day to take advantage of it's full features.

What problems is the product solving and how is that benefiting you?

total paper process is slowly turning into a much more efficient electronic process. I was able to learn enough about the system in also being new to the system so that I could then share that excitement with the teams we were rolling it out to so that they are also now on board and also getting in the system themselves to play around and get more comfortable with how to do everything. I encouraged them to not be afraid of the system, but keep playing so they also can gain a comfort level and be able to help improve efficiencies within their own jobs.

Recommendations to others considering the product:

at least do a free trial if available so you can view the product

What do you like best about the product?

I have been using ICIMS for over a year. Prior to ICIMS I used JobScience and Taleo. I like ICIMS for it's overall functionality and the more comfortable I get with the tool the more I learn all that it can do. It has tons of reporting functions and the customer service particularly when you are standing up the tool is pretty good..

What do you dislike about the product?

I think it's ease of use could be better. The tool is not super intuitive. The good thing is they have an in house tool that will provide video and FAQ support called Knowledge base when you run into issues which is fairly often..The back of house ICIMS tool is certainly not as easy to navigate as JobScience and Taleo and its a shame because it offers a lot more in terms of functions.

What problems is the product solving and how is that benefiting you?

We are consolidating our Talent Acquisition data into one place. Which is great because we have a centralized place for resumes, cover letter and other applicant materials and we have actionable data about where we are attracting candidates from.

Recommendations to others considering the product:

I would consider ICIMS if I had a tech savvy team, who was familiar with another icims tool.

What do you like best about the product?

Easy access to candidate resumes and bulk printing.

Detailed and great customization in reporting features.

What do you dislike about the product?

Their site was down a couple of times this past year due to their data center going down. We were not able to access the platform; shutting down our candidate and applicant tracking experience. iCIMS did not notify us right away of the downtime and once communicated they provided incorrect wait times. They sent us cookies in the mail as a formal apology but no reimbursement for the time and resources spent to come up with a workaround during the downtime.

The Outlook Integration does not include an option to include your work email address when sending communication to internal and external email addresses. iCIMS provides a different email address from your organization, which populates in a junk mail folder. This includes the calendar invites, job and offer approvals that you send to senior leadership.

The LinkedIn social distribution feature provides no return. iCIMS does not have a preferred relationship with LinkedIn, so your job do not automatically appear at the top of their search tools. Your organization will still need to purchase LinkedIn Job Slots or LinkedIn postings. The Facebook social distribution only allows 1 Administrator on your company Facebook account which is difficult with a global recruitment team. We have never received any results from their social distribution tools and received different feedback.

Our organization abides by the EU data privacy regulations. We had to re-configure search locks for our US and EU recruiters as confidential information was view-able anytime a system upgrade, enhancement and change occurred. When we forwarded screen shots to Technical Support our Account Manager blamed us for contacting Technical Support. I received an apology from the Account Manager's supervisor; however, it showed how iCIMS is not well versed in global data compliance and does not appreciate our business partnership.. We were also told that the search locks were set up incorrectly or they did not see an issue.

Any customization comes with a cost, including customized iFORMS for offers, specific EEO and Affirmative Action language.

Any open API integration comes with a cost.

The Connect Platform does not allow you to add alerts. If you are prospecting from the platform you do not have the ability to receive an automatic notification to follow up.

Within the Recruit Platform there are no controls set up between statuses. You need to customize each area, which is cumbersome when you have limited staffing resources.

The applicant tracking portals have a dated user interface experience for candidates and hiring managers. You can not customize the fonts within the job postings to reflect your company's style guidelines or change the heading language on the job posting to reflect your businesses language. It's very old school with the "Overview", "Responsibilities" and "Qualifications" categories. They do have other font options, but not modern. When we were asked to be on a customer team to share input into their product roadmap, no follow up was provided in signing up.

You can expect wait times up to 30 minutes in connecting with Technical Support. Product enhancements seem to be moving faster than the training provided to their Technical Support team.

What problems is the product solving and how is that benefiting you?

iCIMS has not supported our organization in solving recruitment issues. Unfortunately, it has created them. To keep up with the talent shortage, we have heavily used our own networking through LinkedIn and Glassdoor and other vendor relationships to close the gap. With the issues we experienced, we received a 5% increase in our renewal.

Recommendations to others considering the product:

I would not recommend. Jobvite, Taleo provides a better customer experience.

What do you like best about the product?

Workflow is intuitive and easy to follow for a recruiter or hiring manager.

What do you dislike about the product?

Reporting is ok, but did not provide me with all the metrics i needed as a manager.

What problems is the product solving and how is that benefiting you?

Making it easier for applicants to apply to our openings, and making it easier to track applicants thru the process.

Recommendations to others considering the product:

Take a close look at ICIMS based on workflow, price, and ease of use.

What do you like best about the product?

The system is intuitive, depending on how you build your portals and workflow steps - you can provide literal step by step guidance to recruits and to hiring managers - making it easier for them.

The social media capabilities for recruiting, job sharing and branding are huge benefits.

The customization available within our portals, workflows, communication tools/templates and onboarding platforms was a huge factor in our selection of iCIMS.

The ease of use regarding not having to do full login for managers to review jobs/approve jobs etc. was huge due to their time/travel demands and as the HR team is supporting a decentralized hiring structure across the US.

The variety of integrations possible with other vendors (background/drug, HRIS systems etc.) as well as the well planned process/experience of accomplishing the integrations is another example of the excellent customer care provided.

What do you dislike about the product?

When and if there are issues with an integration, the ticketing system doesn't allow me to copy anyone outside of my company and it can make sharing information between the two groups who support the tech behind the integration very taxing. There should be an ability to provide a list of "authorized parties" that we can control and update the contact information for (should they periodically change) and that list of persons and their email addresses should be available to us to add to tickets.

What problems is the product solving and how is that benefiting you?

Multiple. Greater volume of well suited applicants, better user experience for candidates and hiring managers, research/reporting (we've only just started use of iCIMS but as our data grows we'll have great ability to research/gain insights into trends.

Recommendations to others considering the product:

Get references from companies that are clients that are of similar size to your organization and utilizing the same features you're considering using. You can get great insights from them about why they like the product and ask questions of persons directly processing within the platform each day.

What do you like best about the product?

- Easily customizable as per user needs and the workflow required
- Nice UI, making it easy to navigate across tool
- Screening module was awesome with ability to rank response answers
- Amazing reporting capabilities

What do you dislike about the product?

Nothing as such to dislike about the product

What problems is the product solving and how is that benefiting you?

I was the potential user trying to solve the below problems,
- High volume pre-screening
- Using iCIMS database to reach out to past candidates to source