Qualified
Qualified.com, Inc.Reviews from AWS customer
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Brittany Rhyme Is Great! Qualified is Excellent for Generating Quality Leads Quickly
What do you like best about the product?
During the initial months after going live, it has proven helpful in bringing higher quality leads to the Sales Development team more quickly.
What do you dislike about the product?
At this point, I haven't encountered any issues. I still need to spend more time evaluating our requirements for reporting and data to fully understand what we'll need from the product. So far, my experience has been very positive overall.
What problems is the product solving and how is that benefiting you?
We are now able to generate higher quality leads, including those that might have previously bypassed our sales representatives and gone directly through the webstore, which could have resulted in missed upsell opportunities.
Efficient Lead Generation with AI-Driven Insights
What do you like best about the product?
I love how quickly the AI chatbot in Qualified learns from feedback, which significantly enhances its efficiency in serving our website users. The visibility into customer and prospect interactions that Qualified provides is incredibly valuable, allowing my team to glean deeper insights into user behavior and preferences. Additionally, I find the insights into the most commonly surfaced questions particularly beneficial, as they help us identify trends and address user needs proactively.
What do you dislike about the product?
I wish there was an easier way to find mentions of certain words or terms in all of the chatbot interactions.
What problems is the product solving and how is that benefiting you?
We use Qualified to increase lead generation, guide users effectively, and address common questions, enhancing our sales engagement and customer interaction efficiency.
Exceptional Service and Effortless Usability
What do you like best about the product?
Beyond the tool itself being extremely user-friendly, the service provided by QSA's has set a new benchmark for me when evaluating other organizations. Their support and dedication make them feel like a true extension of our own marketing team.
What do you dislike about the product?
There are some efficiencies in usage I'd like to see- I frequently see my feature requests come through to production but I'd like to have a visible backlog for those of us who make a lot of them
What problems is the product solving and how is that benefiting you?
This helps significantly reduce the delay between when prospects want to meet with sales and when the meeting is actually scheduled.
Effortless Booking and Engagement with Qualified
What do you like best about the product?
I truly appreciate Qualified for its ease of use, which significantly helps me monitor my meeting bookings and review chat conversations effortlessly. The platform makes it simple to set up new experiences, enhancing my ability to engage with users efficiently. I also highly value the exceptional customer success manager at Qualified, who is always available to answer my questions and provide indispensable information, ensuring I can maximize the benefits of the platform. Additionally, the initial setup of Qualified was very easy, adding to the overall seamless experience. The integration capability with other tools such as Demandbase and Marketo is another asset that makes Qualified even more versatile. These aspects combine to make Qualified an invaluable tool in managing and enhancing my workflow.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Qualified to engage website users, making it easier to book meetings and manage chat experiences while being supported by great customer success.
Exceptional Support and Effortless Implementation
What do you like best about the product?
Ease of use, the implementation and support team is incredible. Implementation was simple and quick and the team really helped each step of the way. Our partners, Camille and Alise, are super knowledgable and responsive. It's nice to have support that wants to ideate, improve, and work towards your goals with you. The ROI is super easy to measure and this made an immediate impact to our pipeline.
What do you dislike about the product?
The backend of the platform can be a bit confusing to navigate but our team has really helped us get the hang of it and is always happy to help when we can't figure it out.
What problems is the product solving and how is that benefiting you?
Previously we had to collect leads on our website (with a terrible chatbot) and then pass the leads over to a BDR who would qualify them then go back and forth trying to book and then hopefully get it on an AE calendar. This process was so cumbersome and there were many points of failure. Now we can easily qualify and book in one single interaction allowing prospects to quickly get time on their calendar and our AEs to focus on sales calls not logistics. The chatbot has also really up-leveled our chat on site and is so much more sophisticated than what we previously had, we're able to convert much more often from chats than before. The Qualified Chatbot also allows prospects to interact and learn a bit about us before booking a demo which is extremely helpful!
Efficient and Innovative
What do you like best about the product?
I find Qualified extremely valuable for streamlining our engagement with both prospective clients and existing customers. It allows us to qualify leads, provide prospects with the necessary information they seek, and assist customers in resolving issues quickly and efficiently without requiring manual responses for each inquiry, saving us significant time and resources. I greatly appreciate the continuous product innovation and its ease of use, which enables us to rapidly set up new experiences and make updates. Additionally, the AI features are incredibly beneficial as they take care of a lot of work for us, boosting our productivity.
What do you dislike about the product?
I wish we could have 2 Qualified windows open at a time when making updates. Currently, Qualified only allows one tab running, making it difficult when I want to view a separate Qualified page while making updates or referencing other pages or information. This is super frustrating.
What problems is the product solving and how is that benefiting you?
I use Qualified to engage prospective clients, qualify leads efficiently, and help customers solve issues quickly, saving us time and resources.
Effortless Implementation with Outstanding Support
What do you like best about the product?
I really appreciate how Qualified has allowed us to capture demand on our website without the need for rep intervention in the chat. This is a huge advantage because it saves us time and makes the demand capture process easier, while our SDRs focus on other inbound leads. I also found the setup process rewarding as it gave us a fresh perspective on our marketing content and helped us identify areas that needed improvement. The implementation was super easy, and we felt completely supported through the process, thanks to our amazing representative, Jacob. The sales process was smooth, and the comprehensive documentation further enriched our experience. I am particularly excited about the upcoming implementation of email campaigns with Qualified, which I believe will stand out significantly and facilitate more dedicated follow-ups with prospects, enhancing our efficiency. So far, everything about Qualified has been awesome, and I am extremely satisfied with its performance.
What do you dislike about the product?
So far, nothing!
What problems is the product solving and how is that benefiting you?
Qualified allows us to capture website demand without rep intervention, saving time and simplifying demand capture. It also helps implement dedicated email campaigns, enabling us to follow-up with prospects more easily.
Qualified: The All-in-One Solution with Stellar AI Advancements
What do you like best about the product?
I have been using Qualified for over three years now, and its adaptability has greatly impressed me. It initially captured our attention with its robust chatbot feature, and as we expanded our usage of the platform, we found its AI email and offers functionality to be incredibly beneficial. Qualified stood out during our vendor evaluation process as a superior replacement for our previous chatbot provider, and it continues to excel in various areas. The ease of setup was particularly commendable; it is intuitive and requires no technical or operational background, largely thanks to the exceptional support provided by Qualified. One of the most valuable aspects is the flexibility of its features, such as the buttons for booking meetings and generating leads. We have customized it to fit our specific use cases, which is a testament to its complex configurability. The data integrations are seamless, particularly with Salesforce and Marketo, and the reporting capabilities provide invaluable insights into user engagement. The workflows, segments, and customized fields have been instrumental in optimizing lead capture and notification processes, especially with Slack integrations. Furthermore, Qualified's continuous enhancement of existing features and introduction of new functionalities, especially in Piper (AI SDR), reflects their commitment to long-term product investment. This commitment gives us confidence in the product's future and reinforces our decision to renew and expand our usage. The thoroughness of their services and support further emphasizes why I would rate my likelihood to recommend Qualified as a 10 out of 10.
What do you dislike about the product?
Can't think of any.
What problems is the product solving and how is that benefiting you?
I use Qualified for lead generation and meeting bookings, simplify complex data integrations with Salesforce and Marketo, and gain better visibility through excellent reporting, enhancing our user engagement insights.
A true partner in pipeline generation
What do you like best about the product?
What stands out most is the incredible level of partnership and support. We have a dedicated Qualified Success Architect who has been instrumental in our success. From the initial implementation of AI and automation to ongoing A/B testing, performance analysis, and strategic advice, they are always one step ahead. Their deep knowledge of the platform and commitment to our user adoption have been key in helping our team not only use the tool but to truly maximize its value. This hands-on, expert support goes far beyond what we've experienced with other vendors.
What do you dislike about the product?
Like any advanced AI tool, it requires some manual work to ensure there are no hallucinations or errors in the automated conversations, which is to be expected. Additionally, while the reporting is quite comprehensive on its own, it does not fully integrate with all of our other tools, requiring some manual effort to consolidate analytics.
What problems is the product solving and how is that benefiting you?
Qualified solves the problem of converting website traffic into a sales pipeline. It is a functional platform, unlike other services we evaluated which felt more like a proof of concept. We automated our initial website engagement using their AI SDR, "Piper," in combination with their meeting and content offer functionalities.
The primary benefit is the automation of lead capture and qualification. The system books meetings for our sales team, which frees them up to focus on higher-value activities. The native Salesforce integration connects this activity to our GTM strategy, making Qualified a key tool for our pipeline generation process.
The primary benefit is the automation of lead capture and qualification. The system books meetings for our sales team, which frees them up to focus on higher-value activities. The native Salesforce integration connects this activity to our GTM strategy, making Qualified a key tool for our pipeline generation process.
Powerful AI Features, Needs Better Setup Documentation
What do you like best about the product?
I appreciate how Qualified enhances our capacity to book meetings quickly, providing a seamless and efficient experience by accessing representatives’ calendars directly. This functionality simplifies scheduling for pre-event meetings and other engagements. I find its AI features, including email automation, have solved several issues for our team. The visual builder stands out as one of the most impactful tools, allowing us to construct systems from a wireframe perspective rather than just filters and logic, which aligns with our creative process. Having a meeting scheduler available on our website is extremely useful, enabling site visitors to easily book meetings with available team members. Moreover, the active engagement in the AI space and the ability to stack Qualified on various large language models (LLMs) provide exciting possibilities and add value to our work processes. By enabling numerous features within a single platform, it eliminates the need to jump between different platforms for tasks like data enrichment. This multifaceted utility makes Qualified a tremendously valuable tool in our tech stack.
What do you dislike about the product?
I find Qualified to be somewhat of a 'black box,' which suggests a lack of transparency and an increased effort needed for setup and usage. It's challenging to configure without extensive background knowledge, making it essential to rely on team members or external consultants with experience in setting it up. This complexity means I often have to seek assistance from senior architects. Additionally, the process of reporting is not intuitive; while most reporting features are present, they are difficult to access and navigate. This adds unnecessary obstacles when trying to extract insights or data from the platform. Caveat to this is they did just launch a new Community which I'm seeing much better documentation and explanations that allow me to go off on my own and problem solve.
What problems is the product solving and how is that benefiting you?
I use Qualified to expedite meeting bookings and schedule pre-event meetings efficiently, directly integrating it with Salesforce for streamlined routing and AI emails. It resolves several issues, enhancing our operational capabilities significantly.
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