Qualified
Qualified.com, Inc.Reviews from AWS customer
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Streamlined Lead Qualification with Great Support
What do you like best about the product?
I like how Qualified makes some of the use cases user-friendly with its intuitive interface, which means I don't have to manage a bunch of prompt libraries. I also appreciate that it lets us score answers and potential answers and A/B test examples pretty efficiently instead of having to test it in production or on a live site.
What do you dislike about the product?
It's frustrating that we have to retrain the model so often every time we make some updates to our positioning or branding. So that can be tedious and time-consuming. I think the workflows are also tedious to set up and maintain, although the Qualified implementation team has been really helpful in doing a lot of that work for us.
What problems is the product solving and how is that benefiting you?
Qualified helps our potential customers quickly learn about our product and how it can support them. It prequalifies leads before letting them book demos with our sales team.
Agile AI SDR Deployment with Seamless Salesforce Integration and Standout CSM
What do you like best about the product?
The platform is agile, allowing us to rapidly deploy our AI SDR, iterate on chat flows in real-time, and seamlessly integrate with Salesforce to capture demand 24/7.
Beyond the technology, our Customer Success Manager has been the absolute standout feature of our experience. They operate as a true strategic partner rather than just a traditional support contact. During our AI rollout, our CSM brought technical expertise to the table. Having a CSM who deeply understands both the platform's architecture and our specific GTM strategy has been invaluable to our fast time-to-value.
Beyond the technology, our Customer Success Manager has been the absolute standout feature of our experience. They operate as a true strategic partner rather than just a traditional support contact. During our AI rollout, our CSM brought technical expertise to the table. Having a CSM who deeply understands both the platform's architecture and our specific GTM strategy has been invaluable to our fast time-to-value.
What do you dislike about the product?
While their AI is incredibly strong on the front end for prospect engagement, the backend currently lacks AI-powered analytics for team managers. Right now, reviewing chat logs, summarizing conversational performance, and identifying areas for playbook optimization is still a very manual process. It would be a huge value-add if Qualified introduced AI features to automatically summarize chat outcomes, highlight friction points, and proactively suggest improvements to our routing logic and conversational flows.
What problems is the product solving and how is that benefiting you?
By deploying our AI SDR, we have fully automated top-of-funnel qualification. The bot proactively engages visitors based on their site navigation, asks the right qualifying questions, and books meetings directly onto our reps' calendars 24/7. The biggest benefit has been a massive reduction in friction for our buyers, leading to immediate after-hours MQLs, faster pipeline generation, and directly attributable closed-won revenue. It has also leveled the playing field for our sales floor by ensuring equitable, automated lead routing for the entire team.
Seamless Tracking, Exceptional Support
What do you like best about the product?
I love how Qualified is the first touch point whenever someone visits our site, tracking and reporting metrics right away. It assists our Inbound team by catching visitors they can't, thanks to Qualified AISDR's ability to help many visitors at once. I find it really impressive that it documents every interaction in a reportable way, instantly saving us time on data entry and reducing human error. The AISDR's ability to recall previous topics provides a personalized and cohesive experience for users. Additionally, I like the company's genuine and bright staff who provide excellent communication, support, and guidance. The integration capability, UI, and services they offer consistently excel. I appreciate how customizable the AI is, and I get dashboards and reports on all interactions. The AI's email campaigns and signal information ensure I have all available information on a visitor. The initial setup was super easy too.
What do you dislike about the product?
I would like to be able to send reporting to people who don't actively use Qualified. It would be nice to have a lesser permissions set for people that consent to receiving reports, where Qualified has their info and consent but they don't have to fully connect. Or the ability for a monthly export to an excel or Google Doc for company reporting.
What problems is the product solving and how is that benefiting you?
Qualified documents interactions instantly, reducing data entry errors and saving time. It assists our Inbound team by handling multiple visitors, customizing AI levels, offering detailed dashboards, and ensuring personalized user experiences. The integration capability is top-notch, providing comprehensive visitor info.
Extraordinary Customer Success and Powerful AI—Highly Recommend Qualified
What do you like best about the product?
The software is great. That said, the best thing about Qualified is their Customer Success team. Our CSM has been nothing short of extraordinary. Her support over the past year using Qualified has helped us get the most out of it. From the prospect experience on our site, to lead routing, and the AI capabilities, I cannot recommend Qualified enough to any team.
In terms of the tool itself, it's easy to use. Qualified emphasizes a lot of support during your initial implementation. The AI capabilities of the tool continue to be iterated and advanced.
In terms of the tool itself, it's easy to use. Qualified emphasizes a lot of support during your initial implementation. The AI capabilities of the tool continue to be iterated and advanced.
What do you dislike about the product?
It's hard to say anything here. If I had to nitpick, I would like for the tool to better identify current customers who are visiting our site. This may be an impossible feat, knowing a lot of customers who visit our site do not have pre-existing contact records.
What problems is the product solving and how is that benefiting you?
Qualified has allowed our lead routing to flourish. We brought on Qualified to emphasize our speed to prospecting leads who visit our site. It does this and then some, delivering the right leads to the right members of our sales team.
AI-Powered Excellence with Room for Flexibility
What do you like best about the product?
I really find Piper's features outstanding and they have improved significantly from when I last used Qualified about 2-3 years ago. The AI email campaigns are amazing and save a lot of time with follow-ups. The Qualified team is also incredible to work with. Their intent signals are great resources for gauging which target accounts are engaging with our site and materials. Additionally, AI emails ensure that leads who engage with chat or various website aspects don't fall through the cracks. With many freemium web visitors, setting up auto campaigns and reducing noise in the sales team's inboxes is very helpful. The initial setup was very smooth with Mike Witt's assistance. He is the best success architects I've worked with, responding extremely fast and being very knowledgeable about everything related to Qualified.
What do you dislike about the product?
I wish there was more flexibility for human input into the AI-generated responses, like emails or snippets. When training the AI agent with snippets, it's a clunky workflow. I have to mark the answer as wrong, create the snippet, delete the question, and re-add the question to confirm the snippet is accurate. Also, the responses aren’t always completely wrong; sometimes it just provides the wrong page link. So would be great to just be able to edit the link without creating a new snippet. And would be very helpful if we could see the updated snippet after it's been edited - can create confusion.
What problems is the product solving and how is that benefiting you?
Qualified provides 24/7 global live chat coverage, eliminating the need for an inbound SDR team. AI email campaigns ensure no leads fall through the cracks and save time on follow-ups, crucial for handling freemium web visitors without flooding sales inboxes.
Smooth Implementation with an Exceptional Partner
What do you like best about the product?
Working with Matthew Baughman during our implementation has been a standout experience. From the start, he came prepared, communicated clearly, and kept our team informed at every stage of the process. He took the time to understand our specific workflows and made sure the solution was configured in a way that actually worked for us. not just a generic setup.
What impressed me most was his responsiveness and follow-through. Any questions or concerns were addressed quickly, and he was proactive about flagging potential issues before they became problems. Our team came away from the training sessions feeling confident and genuinely excited about the launch.
If you're looking for an implementation partner who is knowledgeable, organized, and genuinely invested in your success, Matthew Baughman exemplifies that.
What impressed me most was his responsiveness and follow-through. Any questions or concerns were addressed quickly, and he was proactive about flagging potential issues before they became problems. Our team came away from the training sessions feeling confident and genuinely excited about the launch.
If you're looking for an implementation partner who is knowledgeable, organized, and genuinely invested in your success, Matthew Baughman exemplifies that.
What do you dislike about the product?
Nothing to note at the moment. All seems fine.
What problems is the product solving and how is that benefiting you?
AI BDR
Qualified Helps Connect with Website Visitors and Generate Better Leads
What do you like best about the product?
Qualified has helped me a lot in connecting with people who visit my website. It has also helped me better understand their activity on my site, which has resulted in better leads.
What do you dislike about the product?
I’ve noticed that it sometimes picks up the wrong signals, which can lead to incorrect account tagging.
What problems is the product solving and how is that benefiting you?
It helps me qualify leads more effectively and understand company intent more clearly without me needing to be available 24x7.
Streamlined Workflows with Excellent Support
What do you like best about the product?
I really appreciate the excellent level of customer success that our CS team has been offering, particularly Maddie. She's been really good in terms of spearheading the effectiveness of how we should be using Qualified, different use cases that other companies are working with Qualified on. Kudos to her particularly because the company that we're operating with right now, Buildbox, is on a parabolic trajectory, upwards when it comes to growth. With growth comes a lot of growing pains at the same time, so it takes a certain level of grit and patience within accounts of that caliber to ensure that there's value being driven and to ensure that a tool like Qualified fits the bill when it comes to our process and the scale that we're looking to achieve as a business.
What do you dislike about the product?
I find the interface could use improvement, specifically the search capabilities. In the settings, it's a lot of endless scrolling, and I would love to be able to search for the feature I'm looking for and have it load up all the different aspects I need.
What problems is the product solving and how is that benefiting you?
Qualified automates meeting bookings and improves our inbound demo requests KPI. It integrates with account-based marketing for effective communication workflows without cumbersome tools.
Brilliant AI, Swift Appointments, Stellar Efficiency
What do you like best about the product?
I use Qualified for chat and it really streamlines the process with automatic appointment setting after hours, which speeds things up by bypassing the BDRs. AI Alex is brilliant at answering questions in great depth and it even covers all languages after hours. It helps weed out tire kickers and supports questions, which is super helpful because we're solely focused on sales. The fantastic go-live document was detailed and step-by-step, making it so easy for us to know what Qualified was responsible for and what our team needed to do.
What do you dislike about the product?
I'm having an issue where I'm unable to refine the list of industries offered, and there's one glitch that needs support. I'll know more about it once it's live with our BDRs.
What problems is the product solving and how is that benefiting you?
I use Qualified for automatic appointment setting, which bypasses BDRs, working after hours and speeding up the process. AI Alex answers questions in depth, covers all languages, and filters out non-sales inquiries.
Seamless Onboarding, Tailored Customer Engagement
What do you like best about the product?
I really appreciate Qualified for its chatbot functionality, especially with the AI chatbot, Piper, which we recently implemented quite smoothly. It allows our sales reps to focus on meaningful conversations rather than reaching out to every person on our website, saving us a lot of time. I also like the features around the AI, such as being able to upload our own internal PDFs and documents to train their AI models for a comprehensive view of our products and services. This level of personalization, including adjusting the AI's tone to be professional, friendly, or somewhere in the middle, is something I enjoy. Plus, their customer service is great, particularly our account rep, Usman, who is quick to answer our questions and very knowledgeable. He’s excellent at his job. Lastly, the onboarding process was easy, thanks to their team's support.
What do you dislike about the product?
n/a
What problems is the product solving and how is that benefiting you?
Qualified allows our sales reps to focus on meaningful conversations instead of reaching out to every website visitor, saving both our reps and operations teams a lot of time. Its routing configuration and smart forms ensure a seamless customer engagement experience.
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