Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified Is Fantastic
What do you like best about the product?
Qualified helps capture the business on our website that would otherwise be lost. It helps bring real-time business to our attention that we can action immediately.
What do you dislike about the product?
Haven't found anything I dislike about it yet.
What problems is the product solving and how is that benefiting you?
We're capturing leads in real-time which not only brings new business to us, but allows us to understand communication gaps in the website. We have begun to realize where we need to focus our attention in our messaging and on our site.
Great Chatbot, Better Support Team
What do you like best about the product?
Our Qualified.com support person was super helpful, checking in frequently and working tirelessly to make the changes that we need and solve difficult problems. I also like that it prioritizes chatting with a human salesperson over just pushing site visitors to a different part of the site.
What do you dislike about the product?
There are small quirks and issues with qualified, but that's the case with any piece of software, but our support person was quick to offer tips and workarounds so we can still get the most out of the product.
What problems is the product solving and how is that benefiting you?
Our salespeople needed to book more meetings and our company needs to bring on more clients to hit our goals, so far we've had several meetings scheduled that wouldn't have with our existing tools. We're hoping to book a lot more going forward.
Wonderful customer service!
What do you like best about the product?
We have only just started using Qualified, but our experience during implementation was wonderful. The Qualified team was helpful and supportive every step of the way!
What do you dislike about the product?
Haven't disliked anything yet. Hoping that won't change.
What problems is the product solving and how is that benefiting you?
We were looking for a way to engage with website viewers to find out ways to keep them on the page longer and see if they were interested in our service and we could connect them with adviser's to start a conversation.
Training with Brittany
What do you like best about the product?
Our partner relationship with the Qualified team is out of this world. Jeff is always willing to help us get the most out of our experience with Qualified and we recently had training with Brittany Enfinger on best practices, pouncing advice, and the secrets to reassigning conversations! She kept the team engaged, and laughing with her positive attitude and relevant conversation.
What do you dislike about the product?
Honestly, there has not been a dislike for our experience with Qualified so far- the whole team is always eager to help, and they are all so responsive. I'd say the only dislike is that the whole team is not yet utilizing the tool- but we are working on that now! Super excited to continue seeing success and working alongside the Qualified team!
What problems is the product solving and how is that benefiting you?
Our business's success stems from the urgency we respond to customers and prospects. The ideal customer of ours has specific reporting needs, and the quicker we learn about their need and the problems they are looking to solve the faster we can get the conversation started, with solutions that can help them. Qualified has allowed us to get a head start on these conversations by allowing us to interact with them as they are discovering our website.
Recommendations to others considering the product:
You will not be disappointed with your experience with Qualified- I cannot say enough about our partnership and the quality of training, and feedback we get from Jeff and Brittany (and team).
Great training experience with Brittney from Qualified
What do you like best about the product?
Brittney was engaging, and upbeat. Our training session was conversational and educational.
What do you dislike about the product?
I do wish we had a bit more time for questions!
What problems is the product solving and how is that benefiting you?
We can connect with prospects earlier in the process and get meetings scheduled within minutes.
Great way to connect with new leads!!
What do you like best about the product?
It's so helpful to get notifications on slack when someone on Qualified wants to chat with a rep. I will sometimes go to another tab so I don't always have it open on my laptop, the notifications make it easy to not miss out on a good lead!
What do you dislike about the product?
It's hard to pick anything to dislike about Qualified, it's overall a great resource and helps you connect with prospects in real-time. Many great leads have come through via Qualified.
What problems is the product solving and how is that benefiting you?
It's beneficial to be able to connect with new leads whom you may not even prospect because of the number of accounts you own as a BDR. It's a great way to add to your pipeline and connect with prospects who are interested in what our company has to offer. Additionally, it saves time since you can qualify a meeting through live chat.
It's a very impressive tool that hopefully does great for us!
What do you like best about the product?
Qualified's ability to see live feedback of website visitors is something that I didn't even know I wanted. I'm starting conversations with prospects that might never be reached out to otherwise.
What do you dislike about the product?
I wish there was a little more customization to the template settings. It's super easy to respond quickly already but it could be even quicker if I were able to organize. Maybe I need fewer templates lol
What problems is the product solving and how is that benefiting you?
We can reach prospects quicker in their search for a PMS, which matters a lot. If someone likes the first software they demo, they might be fine with signing up without viewing others. We have already closed multiple accounts within the first 2 weeks!
Amazing tool with a great team behind
What do you like best about the product?
We've been Qualified customers for two years and I couldn't be happier!
What do you dislike about the product?
I'd be great to add a handoff app for BDR/SDR teams
What problems is the product solving and how is that benefiting you?
We are one of the biggest domain authorities in our industry, and unknown website visitors were something we wanted to look into. Qualified helped us successfully connect with them, and grow our pipeline! Their support team is also amazing!
Qualified is great
What do you like best about the product?
customer insights with data enrichment, excellent support team
What do you dislike about the product?
with it being a SaaS, it's not perfect, but their support team has been excellent.
What problems is the product solving and how is that benefiting you?
increasing conversions on our website; increasing lead generation
Customer Service at it's finest
What do you like best about the product?
I cannot thank Anna Li and the Qualified team enough for getting us up and running on AppExchange Chat. We truly feel like this application levels up our ability to service both customers and partners through our Appexchange customer experience. Whether it be answering all of the millions of questions that I had, jumping on for training of any kind, or exhibiting extreme patience while we worked through procurement - Anna was kind, understanding, patient, and extremely knowledgeable on the platform. So excited to kick it into high gear. Thank you Anna!
What do you dislike about the product?
Nothing! We are so thrilled with the process of implementing Qualified. The struggles are really just around getting used to the use of the product on a regular basis to get the most out of our investment.
What problems is the product solving and how is that benefiting you?
We have the ability to connect with so many people who are coming to our listing. We have actionable ways to connect with them rather than passively letting them go by.
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