Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified Review of Platform
What do you like best about the product?
The extreme flexibility in programming and the very helpful staff and team at Qualified
What do you dislike about the product?
There are some challenges with GDPR and using Qualified but nothing that cannot be overcome with patience
What problems is the product solving and how is that benefiting you?
We're able to reactively and proactively engage with people on our website and find more qualified opportunities for our sales teams
Recommendations to others considering the product:
Don't try to over complicate the implementation of Qualified. It will allow you a lot of flexibility. Start off broad then narrow in any targeting
A must-have tool for your website.
What do you like best about the product?
We love the product, the dashboard, and the segmented traffic view. Launching the first experience was so easy with the help of Jennifer. She really helped move us along to go live and we've already seen several leads originate from qualified. As we ramp up, we're excited to see how many new opportunities Qualified helps us generate.
What do you dislike about the product?
The only thing I would say is that the tool can do so much that it can be slightly overwhelming and you definitely need to read the documentation and training. But thankfully, they offer ongoing support to help build out all the experiences you need.
What problems is the product solving and how is that benefiting you?
We have no idea who is coming to our website unless we convert. And we are trying to fix the whole broken experience of either not being able to engage with web visitors that aren't yet ready to hit that "get a demo" button or doing the whole request a demo > send to a sales person > they email them back trying to set up a time > weeks go by trying to set up a time, etc. when you can just start a conversation and schedule a meeting or have a call right then and there.
A must have for any business!
What do you like best about the product?
I could go on and on regarding its amazing features but, what stands out for any product is its implementation & support. A++ on both.
What do you dislike about the product?
Nothing major to dislike at this moment.
What problems is the product solving and how is that benefiting you?
As a Salesforce partner listed on the AppExchange, it was an offering we couldn't refuse. There is no other way to get insights & engagement.
Awesome implementation and great service
What do you like best about the product?
I work in ops, so I don't interact with the tool very much, but I've been helping the marketing team with the implementation to ensure the correct data's getting in Salesforce. Andrew, our Success Architect, has been an amazing resource throughout the process. The possibilities and granularity of Qualified to customize the user experience seem endless, and Andrew's building it all. Shoutout to Andrew!
What do you dislike about the product?
I was an SDR at my previous company that used Qualified. Our SDR was not split into inbound/outbound teams, nor did we have territories, and we would receive inbound leads on top of our outbound expectations. When Qualified was implemented, it incentivized inbound over outbound and folks stopped outbounding. This is more of a consideration than a dislike - if this sounds like your current SDR team setup, I would not recommend Qualified as this tool will break your SDR team's productivity.
What problems is the product solving and how is that benefiting you?
We're mapping the entire 'customer journey' with Qualified - we're seeing when people come onto our site to view materials, and we can then track when they come back or how they interact with us, and we can make inferences on who the relevant stakeholders are at their company, based on who is working with folks from our side when we have active opportunities.
Recommendations to others considering the product:
See the dislike section - do not evaluate Qualified if your SDR team structure is not organized. At minimum, there needs to be an outbound/inbound SDR team, where the inbound reps would be on Qualified.
Qualified helping maximize AppExchange investment
What do you like best about the product?
The reps have an easy-to-use platform that is set up and is truly "Set and forget". The reporting features are wonderful and make tracking success a breeze.
What do you dislike about the product?
It can seem a little intimidating initially. There are a lot of factors that go into this software. But the implementation team was willing and able to answer all concerns to make sure we were comfortable moving forward.
What problems is the product solving and how is that benefiting you?
It gives us the ability to be active and grow within the Salesforce ecosystem. We are seeing that people are interested in chatting with someone before starting a trial so ensure the fit is correct.
Great chat bot and excellent customer service
What do you like best about the product?
We have just finished implementation of Qualified and are about to go live with the tool, and the experience has been great so far! The features and usability are perfect for our needs, but my favorite part has been the customer service and proactive CSM. Everyone is busy, so to have someone proactively helping set up and optimize the tool, lead the set-up process, and train users has been a life saver! Highly recommend Qualified to anyone looking for a chat bot tool, and a robust way to generate more leads and engagement for their SDR/BDR team.
What do you dislike about the product?
The only downside is you become pretty reliant on the CSM if you lean on them heavily from the start, but that is true with any tool that has a similar support model.
What problems is the product solving and how is that benefiting you?
Qualified is more than meeting our chat bot needs, it is also a great way for our SDR team to engage with prospects or customers proactively, and it's very easy to use for them.
Recommendations to others considering the product:
Ensure you have your sales routing clear internally before attempting to set up within Qualified.
Extraordinary Onboarding
What do you like best about the product?
Our Account manager, Nathan, was a rockstar with onboarding. We have two sides of our business that have very different goals, and he was able to help design a good experience for these two very different business units.
What do you dislike about the product?
Since we have two different business units I would like more ease of use with separating out the dashboard and reviews based on those two units.
What problems is the product solving and how is that benefiting you?
We are getting actionable data on the users visiting our websites.
Recommendations to others considering the product:
Like anything, it only works if you use it and invest in training your team
Qualified - Great Product, Service & Team / Thanks Anna & Jeff
What do you like best about the product?
Qualified is user-friendly and integrates with Salesforce to make your sales team more productive. I love the appointment, qualified lead, and chat features. TEAM Anna and Jeff are very thorough in their training and support when you have follow-up questions.
What do you dislike about the product?
I don't know of anything at this time, but I will let you know if something changes.
What problems is the product solving and how is that benefiting you?
We are solving possible missed opportunities when people come to our website. Qualified helps solve productivity and allows us to work smarter and not harder!
Great customer experience, especially the support we received to get ready for launch!
What do you like best about the product?
The support and enablement to ensure the highest amount of success at launch!
What do you dislike about the product?
I can't seem to think of anything missing
What problems is the product solving and how is that benefiting you?
More initial conversations with new prospects.
Great implementation and quick results
What do you like best about the product?
The support we received from our CSM was out-of-this-world amazing. Best support I have received on any tool I've ever purchased. The tool is powerful, gives us the ability to interact with our prospective customers on our site. It has been customizable in all the ways we need (which, granted, has not been extensive).
What do you dislike about the product?
The reverse IP lookup is not great. It often shows incorrect information. This is not Qualified's fault but considering how integrated that is, I wish it was more reliable.
What problems is the product solving and how is that benefiting you?
We want to engage with visitors to our site and drive more lead-traffic to our sales team. We booked a meeting one hour after the chat going live and opened a six figure opportunity in the first month. The results have been fantastic. We also learned that a lot of traffic to our page is users looking for support and it's helped us realize the next space we need to build out.
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