Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified is one of the best conversational tool out there one can have.
What do you like best about the product?
The most helpful feature of Qualified is analytics because it makes our job easy, and we have all the insights.
What do you dislike about the product?
As of now, there is nothing much to dislike about Qualified. Everything is perfectly balanced every feature is helping in their own way.
What problems is the product solving and how is that benefiting you?
It is very tough to track and have an insight into every visitor who is visiting your website, but Qualified helps us track every visitor or prospect and give every insight of them.
Qualified has helped us identifying potential website visitors.
What do you like best about the product?
visibility to visitors and providing insights on session reports
What do you dislike about the product?
I dislike nothing, it is good . :) Especially our CSM!
What problems is the product solving and how is that benefiting you?
There is increase in leads
Great product, great people!
What do you like best about the product?
We are in our second year with Qualified and have loved working with the team and product. In that time, we have navigated some significant internal restructures and Qualified has been there every step of the way -- supporting our new initiatives each and every time while always connecting us with our leads and prospects!
Great UX, great UI, even greater people to work with! Thanks Qualified!
Great UX, great UI, even greater people to work with! Thanks Qualified!
What do you dislike about the product?
The analytics side is still relatively new and doesn't always function the way I expect; however, the team is very receptive to feedback, and the analytics and dashboards are constantly improving!
What problems is the product solving and how is that benefiting you?
Qualified always helps us with our conversational marketing and achieving our mission of human-centered communication. The tool is very adaptive to changing initiatives and campaigns.
Recommendations to others considering the product:
Consider Qualified if you want a people-first chatbot experience!
Great tool, amazing support
What do you like best about the product?
So glad we implemented Qualified, even happier that Andrew R. is our CSM/Success Architect. He's made it seamless, impactful, and enjoyable!
What do you dislike about the product?
That my team isn't utilizing it more--Andrew R. and team have already made great suggestions to help with that, which we will roll out in Q1 2022.
What problems is the product solving and how is that benefiting you?
Better conversion of website traffic into actual leads -- already seeing this on number of meetings booked and some revenue influence also!
Works exactly as promised
What do you like best about the product?
The UI is intuitive and easy for the Sales and Marketing team. There was minimal learning curve once live.
What do you dislike about the product?
I wish we saw more engagement from our site visitors, but Qualified has been great at providing best practices and training to try to improve engagement
What problems is the product solving and how is that benefiting you?
We are able to see who is visiting our site in real-time. We know how the visitor got to the site, and how they are engaging with our content.
Super smooth onboarding process (incredible team!), can't wait to go live!!
What do you like best about the product?
The platform is super user-friendly; it just takes a bit of time to understand where everything lives. The onboarding process was as smooth as can be (thanks Nathan!), with great project managers making sure everything stayed on track. Can't wait to begin utilizing it on a day-to-day basis and optimize our experiences. I have no doubt it will do what it's supposed to.
What do you dislike about the product?
Nothing in particular stands out; everything (from product to team) is fantastic!
What problems is the product solving and how is that benefiting you?
Quicker lead to SDR time.
Incredible platform supported by incredible people
What do you like best about the product?
I've been blown away by Qualified as a piece of technology and am so pleased we made the decision to work with you.
In my experience however, a great piece of technology doesn't always translate in to business success. I've seen plenty of amazing tech flounder once the contract has been signed as people struggle to adopt it and the company providing it turns its attention to acquiring the next client.
That is where Qualified has set itself apart. There is a passion for the product that has shone through with every person I've worked with at Qualified, along with their patience, expertise and commitment to helping us succeed. Nowhere better is this demonstrated than my Director of Customer Success, Sterling Williams, who has been nothing less than phenomenal this year. His dedication to excellence, his desire to go the extra mile and his tireless efforts to upskill our teams and optimise our approaches have been critical to the success we have experienced with Qualified. He really is awesome.
In my experience however, a great piece of technology doesn't always translate in to business success. I've seen plenty of amazing tech flounder once the contract has been signed as people struggle to adopt it and the company providing it turns its attention to acquiring the next client.
That is where Qualified has set itself apart. There is a passion for the product that has shone through with every person I've worked with at Qualified, along with their patience, expertise and commitment to helping us succeed. Nowhere better is this demonstrated than my Director of Customer Success, Sterling Williams, who has been nothing less than phenomenal this year. His dedication to excellence, his desire to go the extra mile and his tireless efforts to upskill our teams and optimise our approaches have been critical to the success we have experienced with Qualified. He really is awesome.
What do you dislike about the product?
I've really not found anything yet to dislike!
What problems is the product solving and how is that benefiting you?
- new revenue generation
- enhanced customer journeys
- improved customer success and satisfaction
- sales intelligence reporting
- faster lead to opportunity conversion
- higher close win rates
- enhanced customer journeys
- improved customer success and satisfaction
- sales intelligence reporting
- faster lead to opportunity conversion
- higher close win rates
Speed to Lead + Game-changing support
What do you like best about the product?
Qualified enables our team to generate leads in real-time, supporting our company's lead-generation strategy dependent on agility. We have coverage across all areas of our website to provide support & context to our buyers wherever they are on their journey. Our team has seen an increase in conversion rates, engagement satisfaction with our reps & our ability to meet our future customers where they are
What do you dislike about the product?
At times, it can be hectic to have many reps on the website engaging with prospects. Passing leads back and forth can be confusing although it isn't complex. Most of the challenges come from our own internal rules of engagement structure and are not product limitations, however.
What problems is the product solving and how is that benefiting you?
Qualified empowers our SDR team to proactively reach out to customers wherever they are on their buyer journey. When prospects land on our website to research, it allows us to understand what they're looking at, for how long, & increases the likelihood that we know what is most important to their organization. Our reps can reach out & engage accordingly to increase conversion rates & number of conversations.
Amazing Service and Great Results
What do you like best about the product?
The service aspect and willingness to help us better use the tool and improve our student services!
What do you dislike about the product?
Nothing at this time- our service, in particular, has been superb!
What problems is the product solving and how is that benefiting you?
Ability to create personalization using automation and experiences. Being able to connect with students in live chat in an easy format
Recommendations to others considering the product:
Work with your support team as they can continually help you improve the tool and are willing and able to help faster than I ever could as admin
Huge on Salesforce? Qualified is the Best Chat Tool. Hands Down.
What do you like best about the product?
Qualified's integration with Salesforce is the best in the industry, being able to call different objects both native and custom to tailor the chat experience.
The UI is very easy to use and straightforward.
The Live Streams are incredibly helpful in segmenting traffic/companies.
The CS team is excellent at resolving my issues and noting the product enhancements I (and others) would like to see.
The UI is very easy to use and straightforward.
The Live Streams are incredibly helpful in segmenting traffic/companies.
The CS team is excellent at resolving my issues and noting the product enhancements I (and others) would like to see.
What do you dislike about the product?
I wish that there could be a setting to make reps available rather than it being a very manual process of setting it in the UI.
More integrations (For example - Segment)
The ability to have multiple admins that can make changes rather than only one
More integrations (For example - Segment)
The ability to have multiple admins that can make changes rather than only one
What problems is the product solving and how is that benefiting you?
Conversational Marketing
The ability to engage with website visitors in a tailored fashion
Getting a better understanding of website visitors through their integrations with Clearbit and 6sense
The ability to engage with website visitors in a tailored fashion
Getting a better understanding of website visitors through their integrations with Clearbit and 6sense
Recommendations to others considering the product:
Do your research and understand how Qualified separates itself from the competition
How robust is your Salesforce instance? Essential in making sure Qualified pulls all that info in to be more personalized
How robust is your Salesforce instance? Essential in making sure Qualified pulls all that info in to be more personalized
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