Qualified
Qualified.com, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,343 reviews
from
External reviews are not included in the AWS star rating for the product.
Great Analytics, Flexible routing, User Friendly, Easy to Iterate, Lead Scoring, Awesome Support
What do you like best about the product?
I like quickly seeing where chat is most successful (meetings booked, MQLs created) and where exactly we need to iterate within the chat's flow. When creating a flow/experience we can be as granular as we want with our branching via filters from CRM fields, and can create as many matching criteria as we want to route chats. I like seeing what people are doing once they're on the website - we can watch a clip of their actions to see any hesitations or perceived confusion or immediate clicks, etc. If we ever have a question, support is right there. Our CSM has walked with us, and helped build out our initial flows, so no time was wasted in getting up and running. We had one or two product requests around seeing even more in analytics, and they were all ears and able to make updates. I also like that I can score the leads in our marketing automation platform when they come in, though Hubspot is not our CRM!
What do you dislike about the product?
At first, a competitor painted a picture that Qualified couldn't provide the same 3rd party data/insights as their competition, but we found that to be untrue in our demos with them and in using the product.
What problems is the product solving and how is that benefiting you?
Our BDRs have been able to book meetings that they otherwise would have never booked. We have a steady stream of MQLs coming in from Qualified.com leads engaging with chat. We can see when and where our customers are on the site > if they are in our docs, their CSM can reach out and offer support/ask if they need help before a possible churn.
Recommendations to others considering the product:
From multiple demos with other vendors, Qualified can get you up and running faster. Qualified has all the third-party data that the other top contender(s) have and are cheaper. I think the other contenders are more flashy in their marketing, making it feel like there's a reason for the doubled price. We have never had a chatbot before, so when we saw how easy it was to make changes and analyze the data, we were pleasantly surprised. I ask a ton of questions, and they are always happy to answer!
President & Founder
What do you like best about the product?
Consistency of Multiple bots across multiple websites
Deeper integration with Salesforce from an ABM perspective
Integrations with Clearbit and 6Sense
Deep integration with Outreach
Ability to call a user while on chat
Detailed reporting
The staff we deal with Nathan & Kimberly are quick to reply on issues and are great listeners and think about ways to solve our unique problems
Deeper integration with Salesforce from an ABM perspective
Integrations with Clearbit and 6Sense
Deep integration with Outreach
Ability to call a user while on chat
Detailed reporting
The staff we deal with Nathan & Kimberly are quick to reply on issues and are great listeners and think about ways to solve our unique problems
What do you dislike about the product?
Issues around pouncing need to be improved. Bit clumsy today
Ability to have two or more staff on a chat at the same time
No Internal notes on a chat
Images are not natively managed in the UI
Integrated with Slack and Microsoft teams, but not google chat.
Not able to measure "conversions" from 3rd party systems like Google Analytics or Xander Ad Server to measure success of advertising campaigns
Ability to have two or more staff on a chat at the same time
No Internal notes on a chat
Images are not natively managed in the UI
Integrated with Slack and Microsoft teams, but not google chat.
Not able to measure "conversions" from 3rd party systems like Google Analytics or Xander Ad Server to measure success of advertising campaigns
What problems is the product solving and how is that benefiting you?
Understanding our visitors
Qualifying leads quicker
Stream lining lead work flow
Qualifying leads quicker
Stream lining lead work flow
Recommendations to others considering the product:
Understand you sales lead work flow before getting started, it's super important to understand this as the qualified team are very good at process, which required us to iron out a few things before getting started.
Use standard Salesforce objects.
Use standard Salesforce objects.
Best tool out there!
What do you like best about the product?
Qualified is extremely easy to use and works like a charm. In a time where prospects have become very good at avoiding sales reps Qualified makes it easy to find new pipeline.
What do you dislike about the product?
Only downside is it can become very addicting and sometimes the shortcuts are buggy.
What problems is the product solving and how is that benefiting you?
Being able to engage with prospects that otherwise wouldn't have engage with us. The main benefit I've realized is 130% in quota attainment month over month since implementation.
Recommendations to others considering the product:
If you want to increase your quota attainment I would strongly suggest getting Qualified.
Best Conversational Platform in the Market
What do you like best about the product?
We switched to Qualified from another major player in the market. So we had a good basis of comparison when we were evaluating Qualified. Qualified hands-down wins out in every category. From the product's perspective, I appreciate how every functionality Qualified has is about helping sales target, capture, and engage with our high-intent web visitors. From the integration's perspective, Qualified's integration with Salesforce is a lot more robust. We are able to leverage a lot more information that are helpful to our BDRs from Salesforce than before. From the support's perspective, oh wow, Qualified's service is second to none. They were with us every step of the way to ensure we had a smooth onboarding and transition experience. After our onboarding was complete, our CSM Anna continued to monitor our performance, provide feedback, and recommend new use cases to ensure we leverage Qualified to the fullest.
Switching out a vendor is never an easy decision. But, when our BDRs and sales leadership told me how much they are impressed with Qualified and are using the platform on a daily basis, I knew I made the right call!
Switching out a vendor is never an easy decision. But, when our BDRs and sales leadership told me how much they are impressed with Qualified and are using the platform on a daily basis, I knew I made the right call!
What do you dislike about the product?
So far, we have not seen or experienced anything we dislike.
What problems is the product solving and how is that benefiting you?
Our product is complex, and our pricing is not exactly easy to understand. Qualified provides our high-intent web visitors immediate access to chat live or schedule a meeting with our BDRs. It also allows our BDRs to reach out to high intent visitors proactively, making our BDR's outbound efforts a lot more targeted and efficient.
Makes prospecting world better
What do you like best about the product?
Convenience, easy to use, makes outreach way easier
What do you dislike about the product?
Still working progress, nothing to dislike as of right now.
What problems is the product solving and how is that benefiting you?
Qualified helps us to understand what prospects are interested the most. By having this visibility, "cold calling" is not that cold afterward.
Awesome onboarding!!!
What do you like best about the product?
We have just started our implementation of qualified to replace our previous website chatbot with hubspot. After months of attempting to get a salesforce Einstein bot set up, qualified, and our account reps, have been a huge breath of fresh air. We were able to quickly get an MVP bot up and running in less than 2 weeks and leads are flowing into salesforce seemlessly.
What do you dislike about the product?
Nothing so far. All seems to be going well, and looking forward to expanding our usage beyond MCP.
What problems is the product solving and how is that benefiting you?
Personalized conversational chatbot for our lead gen corporate site. Replacement of another bot, and alternative to salesforce's Einstein bot.
Recommendations to others considering the product:
Awesome onboarding and sales process. Simple integration with salesforce and Pardot.
Qualified increases lead engagement customer support and conversion
What do you like best about the product?
Qualified allows us to engage with prospects and customers while they are on our website, allowing us to capture interest and carry them through the buyer journey seamlessly. The integration with SFDC is also a substantial benefit.
What do you dislike about the product?
No significant downsides; the software does what it promises and supports/enhances our bottom line.
What problems is the product solving and how is that benefiting you?
It is capturing customer interest immediately and generating meaningful conversations with sales/technical specialists. This has resulted in faster meetings booked and shortened the initial lead qualification stages.
Recommendations to others considering the product:
Qualified demonstrates minimum investment for high returns. The ability to interact with prospects that are interested in your solutions in real-time and control the conversation is a huge benefit. It felt like a light switch had illumined visitors to our website, and felt as though we had the power to engage, support, and carry them through the buyer journey.
Super easy to learn and use!! 100% recommend!
What do you like best about the product?
Love being able to see who is browsing our website and what pages they are on. Also do not know what I would do without the integration Qualified has with Salesforce, so easy to just click into that contact or lead's Salesforce account. And of course the Playback link!!! That comes in super handy! No more having to take screenshots of the chat!!
What do you dislike about the product?
There are not many downsides to Qualified that I have seen so far. Maybe the only thing would be if the robot asked a few more questions before they get pushed to us.
What problems is the product solving and how is that benefiting you?
Easy for people on our website to quickly get a hold of a real-life person and we are able to answer their questions/help them right away. Also great that we are able to see who is checking out our website, helps with the warm leads, and reaching out to them.
Qualified is a game changer
What do you like best about the product?
Qualified allows you direct access to potential prospects while your service is already top of mind.
What do you dislike about the product?
The interface is a little tricky to navigate (though being very simplistic) but once you get the hang of it, the possibilities really open up.
What problems is the product solving and how is that benefiting you?
Qualified essentially offers you a hot call list along with the opportunity to speak directly to a potential prospect.
Great UI and Customer Support
What do you like best about the product?
There are many chatbots out there, but Qualified is extremely easy to use, and we love our customer success manager, who not only gives us suggestions on what tests/messages to run but goes one step further and implements them for us.
What do you dislike about the product?
We are still too early on in our time with Qualified to have anything to dislike.
What problems is the product solving and how is that benefiting you?
Qualified helps us easily field and route messages to the proper location. In addition, Qualified has helped shorten the time to book for a prospect wishing to have a demo/trial.
showing 1,171 - 1,180