Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great way to connect with new leads!!
What do you like best about the product?
It's so helpful to get notifications on slack when someone on Qualified wants to chat with a rep. I will sometimes go to another tab so I don't always have it open on my laptop, the notifications make it easy to not miss out on a good lead!
What do you dislike about the product?
It's hard to pick anything to dislike about Qualified, it's overall a great resource and helps you connect with prospects in real-time. Many great leads have come through via Qualified.
What problems is the product solving and how is that benefiting you?
It's beneficial to be able to connect with new leads whom you may not even prospect because of the number of accounts you own as a BDR. It's a great way to add to your pipeline and connect with prospects who are interested in what our company has to offer. Additionally, it saves time since you can qualify a meeting through live chat.
It's a very impressive tool that hopefully does great for us!
What do you like best about the product?
Qualified's ability to see live feedback of website visitors is something that I didn't even know I wanted. I'm starting conversations with prospects that might never be reached out to otherwise.
What do you dislike about the product?
I wish there was a little more customization to the template settings. It's super easy to respond quickly already but it could be even quicker if I were able to organize. Maybe I need fewer templates lol
What problems is the product solving and how is that benefiting you?
We can reach prospects quicker in their search for a PMS, which matters a lot. If someone likes the first software they demo, they might be fine with signing up without viewing others. We have already closed multiple accounts within the first 2 weeks!
Amazing tool with a great team behind
What do you like best about the product?
We've been Qualified customers for two years and I couldn't be happier!
What do you dislike about the product?
I'd be great to add a handoff app for BDR/SDR teams
What problems is the product solving and how is that benefiting you?
We are one of the biggest domain authorities in our industry, and unknown website visitors were something we wanted to look into. Qualified helped us successfully connect with them, and grow our pipeline! Their support team is also amazing!
Qualified is great
What do you like best about the product?
customer insights with data enrichment, excellent support team
What do you dislike about the product?
with it being a SaaS, it's not perfect, but their support team has been excellent.
What problems is the product solving and how is that benefiting you?
increasing conversions on our website; increasing lead generation
Customer Service at it's finest
What do you like best about the product?
I cannot thank Anna Li and the Qualified team enough for getting us up and running on AppExchange Chat. We truly feel like this application levels up our ability to service both customers and partners through our Appexchange customer experience. Whether it be answering all of the millions of questions that I had, jumping on for training of any kind, or exhibiting extreme patience while we worked through procurement - Anna was kind, understanding, patient, and extremely knowledgeable on the platform. So excited to kick it into high gear. Thank you Anna!
What do you dislike about the product?
Nothing! We are so thrilled with the process of implementing Qualified. The struggles are really just around getting used to the use of the product on a regular basis to get the most out of our investment.
What problems is the product solving and how is that benefiting you?
We have the ability to connect with so many people who are coming to our listing. We have actionable ways to connect with them rather than passively letting them go by.
A Sales Platform that has helped us build pipeline!
What do you like best about the product?
-Their CRM integration is top-notch.
-Easy to navigate UI
-Great sales and onboarding and success teams
-Easy to navigate UI
-Great sales and onboarding and success teams
What do you dislike about the product?
Nothing at the moment! Qualified has been great!
What problems is the product solving and how is that benefiting you?
Qualified is helping our team get opportunities faster by speaking with our target contacts and accounts when they on the site. Instead of spending time emailing post visit, were able to pounce when the opportunity is hot!
Recommendations to others considering the product:
Its well worth the investment!
Incredible support & implementation!
What do you like best about the product?
Our customer success director Camille was the most helpful customer success director I have ever worked with. She made sure we understood how the entire setup worked, stuck to our deadlines, and saw that we continued to be successful post-launch. We have extremely complicated routing rules and Camille made it easy for our team to get up and running as quickly as possible.
What do you dislike about the product?
No real "dislikes." I would say if we did it all over again, I would get personally up to speed on the software quicker and earlier in the process. It is easy to become reliant on your CSM, especially if they are good!
What problems is the product solving and how is that benefiting you?
We are booking more meetings, personalizing experiences, capturing the attention of target accounts faster, and getting prospects to the right content at the right time.
Robust Live Chat Tool
What do you like best about the product?
I love that you can integrate with so many Martech systems and pull data from multiple places to really customize chat experiences.
What do you dislike about the product?
Like any system, getting the particulars of the logic can take some time to test, but that's expected with every system.
What problems is the product solving and how is that benefiting you?
Custom live chatting experiences that allow our SDRs to provide more targeted outreach and answers based on website behaviors and account data.
Recommendations to others considering the product:
Implementation has been great and the support team is wonderful. They are great at answering our questions or addressing problems in a timely manner and work with us toward a solution that will work for our team.
Qualified Helped Me, aka a Bit Less Qualified, Get Us Beyond the Finish Line
What do you like best about the product?
I'd used Qualified in the past but I'd never participated so heavily in the implementation process. I was nervous I'd be out of my depth getting our requirements spun up, actually integrating with the different tools (Salesforce, for one)... but Katie and Rob at Qualified were wonderful to work with. I felt we have true partners on the Qualified side to help us not only get the foundation in place, but to carry us through to go-live with experiences that were more robust than I'd anticipated. Now that I'm more in my comfort zone with the tool (post implementation!), I can reap the benefits of Qualified in the way I was used to. Simply put, the customer support and partnership you get from Qualified is every bit as good as the tool itself -- which is to say, super.
What do you dislike about the product?
The workbook at the start can be a bit overwhelming, but it is what you make of it. (So it doesn't HAVE to slow or speed anything up.)
What problems is the product solving and how is that benefiting you?
Demand gen! It's all about prioritizing, triaging, and communicating with leads at different stages of the buying journey.
Game Changer for Realtime Engagement
What do you like best about the product?
Removing the friction of form fills for people interesting in your product or services. Straight to human conversations.
What do you dislike about the product?
Nothing really stands out! The prospects who want to chat live seem to respond well.
What problems is the product solving and how is that benefiting you?
Real-time engagement. The speed to conversation for folks looking for info has really improved.
Recommendations to others considering the product:
Make sure you have dedicated reps to manage chat. We've found that having reps truly focused on-site engagement has increased value from the product.
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