Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified is easy to use and comes with a great support team!
What do you like best about the product?
Qualified integrates very well with our CRM. It is awesome to see how customizable the tool is and it really allows our sales team to connect with leads in a way that works for them. The support that we have received from Qualified has been outstanding. They are always subject matter experts and come prepared with best practices.
What do you dislike about the product?
I don't have any strong dislikes. We had some hiccups with lead routing at the beginning but that has been fixed!
What problems is the product solving and how is that benefiting you?
We are connecting sales with leads almost immediately. In the past we had an incredibly long sales cycle, and I believe that Qualified has shorted that for us since we can connect with leads while Itential is still fresh in their brains.
Recommendations to others considering the product:
It is a great tool! I would recommend it to anyone looking for a chatbot or conversational marketing tool.
Customer Service is Top Notch
What do you like best about the product?
First of all, there's no question that Qualified is the best solution for conversational marketing, with its Salesforce integration and intuitive interface, it was a breeze to set up and makes adoption and reporting easy. However, the highlight of my onboarding experience was without a doubt their customer service. Camille is amazing, not only in helping us stand up Qualified, but in ensuring that she did everything possible to enable our BDR team to get the most out of the tool.
What do you dislike about the product?
Reporting within Qualified is great, but there is a lack of ability to export that data and use it externally. However, I know that this is on the roadmap to be available very soon.
What problems is the product solving and how is that benefiting you?
Their customers service has ensured adoption within the BDR team and company, giving us visibility into our target accounts visiting the site, what content they're interested in, and the ability to engage and easily book a demo or meeting right from the bot.
Stress-Free and Well-Defined Implementation
What do you like best about the product?
Hands-down our CSM made this implementation in ~ 1 month successful, stress-free, and one of the easiest implementations I've been a part of. We are 2 months in and still refining but overall the Qualified Experience has exceeded my expectations.
What do you dislike about the product?
Qualified is still building up some of their reporting, integration, and other capabilities. But, seeing their upcoming products planned for release - I am happy with where their product map is going.
What problems is the product solving and how is that benefiting you?
We are taking website chat functionality from 'just having a chat bot on our site' to 'using website chat as a part of our targeting strategy.'
Amazing Customer Service
What do you like best about the product?
Throughout our journey with Qualified, we have constantly adjusted our routing rules and experiences to find the perfect fit for our team and customers, and Anna has been an amazing resource every step of the way. The user training that Qualified provides is top-notch, and I am constantly impressed with the quick response times from Anna and the Qualified team. I definitely feel like Qualified wants my organization to succeed and am thankful to have the support of the Qualified team as we navigate this new marketing platform.
What do you dislike about the product?
We have struggled to adjust to the notification system to find the sweet spot between too many and too few alerts.
What problems is the product solving and how is that benefiting you?
We are able to communicate directly with new leads through the AppExchange to answer their questions and build relationships.
Incredible support, great features
What do you like best about the product?
Our Customer Success Manager Andrew has gone above and beyond to make implementation and enablement completely painless. We were able to get Qualified live on our site in record time.
What do you dislike about the product?
We've only been live for a few weeks but so far no complaints!
What problems is the product solving and how is that benefiting you?
The ability to engage our target accounts as soon as they hit our website is a game changer.
Well worth the investment so far
What do you like best about the product?
We've been using Qualified with Salesforce for a few weeks. The onboarding was very thorough and customized to our needs (Thanks Camille!). We've already had 5 meetings booked with us that likely wouldn't have booked with us otherwise.
What do you dislike about the product?
There's not much to dislike at this point. I wish it could work on custom objects with Salesforce, but I understand that's coming soon. We need to learn how to report better, and perhaps some best practices on when/how to pounce. But Camille has offered monthly meetings to check-in, so I'm sure we'll get those things taken care of quickly.
What problems is the product solving and how is that benefiting you?
We have so much traffic going to our AppExchange page but before Qualified, we knew very little about each visitor and had no real way to engage them when they're actively searching for a solution like ours. Now we do. We can see information on who the person is, where they came from, what actions they're taking, and engage with them via chatbot or personally. With 5 meetings booked already in 2 weeks, I feel very confident that we'll have a very quick ROI.
Qualified makes the difference
What do you like best about the product?
The Qualified team was super supportive and eager to help us implement the tool in the most efficient manner. The product is relatively user-friendly and is very flexible to achieve almost any business use case.
There ability to enrich the data and create smart routing and qualification rules with integration to our existing systems is outstanding.
There ability to enrich the data and create smart routing and qualification rules with integration to our existing systems is outstanding.
What do you dislike about the product?
The Dashboard capabilities are still very limited.
What problems is the product solving and how is that benefiting you?
Increase in website conversion rates
Improve enrichment of anonymized users
Better understanding the pages that our valuable prospects are visiting
Website personalization
Improve enrichment of anonymized users
Better understanding the pages that our valuable prospects are visiting
Website personalization
Recommendations to others considering the product:
Go for it!
The best conversational marketing tool for Salesforce users
What do you like best about the product?
Ease-of-use, seamless integration with SFDC and Pardot, great out-of-the-box analytics and awesome onboarding/implementation experience.
What do you dislike about the product?
Currently missing mobile app but it is coming out later this year (2021)
What problems is the product solving and how is that benefiting you?
Improve conversion rate of site visitors to MQLs. There is high engagement with the qualified chatbot and we had several meetings booked the first week after go-live.
Recommendations to others considering the product:
It's the best conversational marketing tool if you are a user of SFDC CRM.
Best Conversational App out there!
What do you like best about the product?
Qualified is hands down the best solution for Conversational Marketing. Not to mention the slick integration with both Salesforce and Pardot, it was a breeze to hook up, and any questions I did have, Qualified has the best customer support around!
What do you dislike about the product?
If you start building out huge experiences that have over 10+ branches it can slow down a tad. But that is with any automation system. They are constantly making improvements to the platform.
What problems is the product solving and how is that benefiting you?
We use the platform in two ways. One is to serve up relevant content to our website visitors based on data enrichment services that tie into our Qualified platform. Secondly, we route our hot ABM accounts who may be on our website, landing pages, or even on the Salesforce App Exchange to their account team. So they get the level of white-glove experience both offline and now online!
Recommendations to others considering the product:
If you have Salesforce or Pardot this app is a no-brainer. There is no other Conversational Tool out there that matches Qualified.
A great tool that's a must have for all sales orgs
What do you like best about the product?
I love the many ways that we're able to segment prospects and customers. We're able to provide different experiences as well as segment visitors to specific buckets that route to different teams, based on where they're at within the sales funnel. Also, the customer support is beyond a "10" rating.
What do you dislike about the product?
I only have positive feedback to share about this must-have tool.
What problems is the product solving and how is that benefiting you?
Proper segmentation to the appropriate user, to streamline prospect and customer interaction.
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