Qualified
Qualified.com, Inc.Reviews from AWS customer
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Leagues better than previous chat tools
What do you like best about the product?
Honestly, our customer success manager makes all the difference in the world. The platform itself is significantly more robust than previous (competitors) tools we have used. But we wouldn't have fully utilized what Qualified had to offer if it wasn't for our dedicated CSM.
What do you dislike about the product?
Because of the nature of the data that we're seeking, there's never going to be 100% perfection on the 'confidence' of the visitor's data. It would always be nice to have more 'confidence' in some visitor's data.
What problems is the product solving and how is that benefiting you?
We previously used a daisy-chain of applications to manually create reports on site visitors, and now we don't need those anymore. We get our information straight from Qualified. Also, we've integrated that data into our larger analytics dashboard which is beyond useful. Our sales team is getting better visibility than ever to understand which of their prospects visit our site and which pages they visited.
Recommendations to others considering the product:
Don't settle for their competitors that give you less features for the same price. Qualified is the best at what they do.
Very good experience . The team was awsome : supportive and attentive to our different requests.
What do you like best about the product?
I like the fact that we can see who is on our website and jump to interact with them.
What do you dislike about the product?
Well maybe the fact that it needs the visitors to use the cookies. And in my region they don"t want to.
What problems is the product solving and how is that benefiting you?
the visitors can directly book meetings with us and this helps avoid missing opportunities. Because sometimes a visitor migh send emails to wrong email address or so on and we might miss their request.
Great Support & excellent tool
What do you like best about the product?
I love that Qualified is user-friendly. We have a global team and have no problems accessing the chat function.
What do you dislike about the product?
There is nothing I dislike about the tool.
What problems is the product solving and how is that benefiting you?
Our team can connect with visitors on our website in real-time. Having the ability to quickly connect to our prospects has been a game changer for us.
Recommendations to others considering the product:
Make sure to spend time with your rep. There are many benefits from utilizing this tool.
Good app for prospection activities
What do you like best about the product?
The possibility to define the customer journey through the conversation. Jen Schenider did an amazing job helping us.
What do you dislike about the product?
From the feedback from our SDR, the number of visits should be higher.
What problems is the product solving and how is that benefiting you?
More visibility and conversation in order to tackle the problems from our prospects.
Qualified gives you a "store front" online
What do you like best about the product?
Qualified allows your sales and customer success team to meet buyers or customers on your website. You are able to see where they are scrolling and what "sections" are appealing to them.
What do you dislike about the product?
None that I can think of. My team loved it.
What problems is the product solving and how is that benefiting you?
Meeting customers where they are on their buying journey.
Hands down the best support and account management I've ever had.
What do you like best about the product?
The application is easy to use yet highly configurable to support complex business rules. The user experience - on both sides - has been very positive. What has impressed me the most - and has been the biggest difference maker - is our CSM Jen Schneider. She has gone above and beyond throughout our launch and utilization. Qualified claimed their client success management was a difference-maker. This ultimately swayed our decision for Qualified vs. others. They were spot on the money. Best support I have ever had with a vendor. Qualified has more than earned their right to call themselves a true partner to help clients be successful.
What do you dislike about the product?
We wanted an ability to have SDRs only see their regions/territories VS. all webchat traffic. This functionality will soon be released so our most pressing need is getting addressed.
What problems is the product solving and how is that benefiting you?
The ability to engage with interested, prospective customers, in addition to current customers, has increased our speed-to-lead and engagement capabilities. Helping web visitors get the information when and how they prefer it is incredibly valuable.
Excellent platform with amazing support!
What do you like best about the product?
The ability to segment and target specific accounts based off certain criteria.
What do you dislike about the product?
Learning curves with new features when training sales.
What problems is the product solving and how is that benefiting you?
We have never executed so quickly and targetted specific accounts and prospects directly from a platform.
Qualified Review
What do you like best about the product?
I really enjoy the new insights we are able to gather from each individual experience from the analytics. Qualified has been a great platform to use over the past few years. We got it a few years ago and I have seen vast improvements. The product team is very attentive to our needs and as an analytics person, the data coming out of Qualified has really allowed us to improve lead generation and Sales team processes. Not to mention Jennifer is a fantastic CSM who always seems to have the answers no matter the crazy questions we ask. She even helped us roll out Piper (AI) which has made our lives easier and the reporting has been a breeze.
What do you dislike about the product?
There is not much i dislike but if I had to nitpick it would be that sometimes the experience builder is a pain to work and definitions of what all the data means isn't always clear. I also would love if there wa s aclear cut way to define AI ROI but that may be on our team :)
What problems is the product solving and how is that benefiting you?
Qualified is helping us generate more leads and at a faster and more efficient pace. It is giving Vertex a way to interact with potential clients right there and then and even serve them content on the spot. Chatbots are a MASSIVE pipeline driver for Marketing as they influence a ton of opportunities for us because of the ease of use for both our sales team and end users. Not only that but we have seen them going through the sales cycle a lot faster.
Amazing support and intuitive user interface!
What do you like best about the product?
The user interface is extremely intuitive and easy to use. The integrations are also a huge plus for us as it helps to enrich our data and conversations, not to mention the set up was quicky and easy. What stands out the most to me though is their CSM and level of support. Our CSM is always there when we need her and willing to jump right in or go the extra mile to make sure we are achieving our goals and beyond. She is also always thinking about how we can better use the system to support our organizational goals.
What do you dislike about the product?
Only one person can be in the system as an admin and make edits. We are able to coordinate internally but can get a bit annoying at times. Another down side is not being able to have two tabs open at the same time. This would help make things a bit more easier for us.
What problems is the product solving and how is that benefiting you?
Qualified helps us put leads in touch with the sales team much faster. We are seeing more meetings being booked with Sales with Qualified. We also recently introduced Pouncing to the sales team which is going to help them with their outbound efforts.
Another huge benefit we have found with Qualified is their integration with 6Sense and being able to enrich net-new visitors that are coming to our website. With the additional information, we can create segments and personalized experiences for those visitors.
Another huge benefit we have found with Qualified is their integration with 6Sense and being able to enrich net-new visitors that are coming to our website. With the additional information, we can create segments and personalized experiences for those visitors.
Recommendations to others considering the product:
If your company uses Salesforce, I highly recommend going with Qualified.
Best customer service! Our sales team loves Qualified.
What do you like best about the product?
Qualified has allowed us to create real-time and engaging conversations with potential customers.
Their customer success manager is the best in the business. Having weekly 1:1 with our CSM, Sterling, has been crucial to our success. Our CSM was very hands-on with the implementation and transition from Drift to Qualified and has helped us weekly ever since. I don't think I've had a better CSM before!
Qualified has helped build new features that we were missing, and they are constantly innovating.
It has allowed us to gain better alignment between marketing and sales and grow the number of conversations.
The interface is extremely user-friendly, both for admin and sales reps.
Their customer success manager is the best in the business. Having weekly 1:1 with our CSM, Sterling, has been crucial to our success. Our CSM was very hands-on with the implementation and transition from Drift to Qualified and has helped us weekly ever since. I don't think I've had a better CSM before!
Qualified has helped build new features that we were missing, and they are constantly innovating.
It has allowed us to gain better alignment between marketing and sales and grow the number of conversations.
The interface is extremely user-friendly, both for admin and sales reps.
What do you dislike about the product?
- Small enhancements of the reporting when looking at the list/map view.
- Small enhancements of the history of interactions: seeing everyone we have engaged with
- Small enhancements of the history of interactions: seeing everyone we have engaged with
What problems is the product solving and how is that benefiting you?
- Our ability to build pipeline
- Better website experience for users
- Keep the lead flow strong and easily schedule meetings between reps and visitors
- Better website experience for users
- Keep the lead flow strong and easily schedule meetings between reps and visitors
Recommendations to others considering the product:
If you are looking for a powerful, easy-to-use tool and excellent customer support (_dedicated_ support, not just a support email), then Qualified is your best option.
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