Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing onboarding and support from the most organized and friendly team
What do you like best about the product?
So far we have only implemented the tool, but that experience alone deserves praise. We evaluated several tools, but Qualified stood out from their competitors. The demo process was quick and personalized to our use case. When a potential challenge was brought up, the team quickly brought in other team members and worked to find a solution to confirm our systems would align. After hearing several referrals praising Qualified's "white glove" onboarding experience, it was the final affirmation that this was the tool we needed.
I can't say enough good things about the customer success team; they are organized, responsive and enjoyable to work with (shout out to Hung & Camille, they have been an absolute pleasure to work with). For teams managing an ever-growing tech stack, the extra help from a knowledgable team that keeps the momentum going was well worth it. Now we look forward to seeing the results!
I can't say enough good things about the customer success team; they are organized, responsive and enjoyable to work with (shout out to Hung & Camille, they have been an absolute pleasure to work with). For teams managing an ever-growing tech stack, the extra help from a knowledgable team that keeps the momentum going was well worth it. Now we look forward to seeing the results!
What do you dislike about the product?
At this point we haven't had any issues with the tool. We had to set up selective sync from Salesforce to Hubspot to ensure records would be created in our Marketing platform but that was easy enough to configure. I understand they are working on their integration with Hubspot.
What problems is the product solving and how is that benefiting you?
Qualified will help us grow our database and increase conversions on our website. We are looking forward to having a more proactive outreach chat tool with the "pouncing" feature.
Salesforce EcoSystem + Best CSMs
What do you like best about the product?
Qualified is easy to use and was built on the Salesforce platform, making it a clear winner for us from a technology perspective. But what continues to impress me is the quality of their CSMs and the level of support they provide compared to other martech vendors. Meeting every other week with my CSM allows me to continue to optimize how we are using it, making it better for both the website visitor and the sales user. The product team is constantly making updates based on what their customers want. from an admin perspective and with how the reps are using it
What do you dislike about the product?
The organization system with Qualified could be better, maybe with folders, but considering they are still growing, I know that updates are constantly made, so it is really not that big of a deal.
What problems is the product solving and how is that benefiting you?
Site navigation and speed to lead for our inside sales team. Qualifed helps our team speed up their outreach to prospective customers, which is vital for our business, especially for those that need staff within a few days.
Recommendations to others considering the product:
If you have a tech stack that is Salesforce-based, you need to consider Qualified over the other vendors. When we evaluated chat vendors, we realized that chat systems were all similar, but Qualified stood out against the rest because their talent was top notch and their ability to be more agile in the development of their product to give customers what they want separates them from the other vendors on the market.
Loving Qualified!
What do you like best about the product?
The support team at Qualified is great! I also love being able to see who is checking our website and when!
What do you dislike about the product?
Sometimes there isn't that much information available for some of our web visitors.
What problems is the product solving and how is that benefiting you?
We're helping current customers with issues and also booking meetings with potential clients. A benefit I wasn't expecting is, Qualified has been very helpful with prospecting because we can see what companies are visiting our website, then call on them.
The asset of 2021!
What do you like best about the product?
Easy to use, and my favourite way to gain insight! What I like to call my secret tool in my sales arsenal. Excellent support team! You're losing without it!
What do you dislike about the product?
Nothing! It is has not presented any issues at this time!
What problems is the product solving and how is that benefiting you?
Consistent communication in all areas a service should offer!
Recommendations to others considering the product:
Use it. Don't question it!
Great service
What do you like best about the product?
The reports feature is extremely helpful for all parts of sales. We are provided with an abundance of information that can prepare us for our next prospect call.
What do you dislike about the product?
The only thing I can think of is some times the company name is off when a person is browsing.
What problems is the product solving and how is that benefiting you?
We are able to have conversations with potential customers while they are browsing on our website and if we miss them we can find out through reports what companies are looking at what pages on our sites.
It's easy to navigate
What do you like best about the product?
I like the new X version where I can see the layout.
What do you dislike about the product?
Nothing, if there's ever an issue it's addressed and fixed pretty quickly
What problems is the product solving and how is that benefiting you?
I love that certain necessary questions are asked in advanced and how smoothly info transfers the info to our system.
Our inbound sales team THRIVES using Qualified!
What do you like best about the product?
I absolutely love the reports that Qualified creates for our company. The reports are what I look at the most when mapping out my outreach. I find the team and individual shortcuts extremely helpful, the ability to pounce on potential prospects and start the conversation, and the ease it syncs to Salesforce.
What do you dislike about the product?
I don't love that my first column view on Qualified X is my company's employees. It is naturally the first place I look on the page, and it doesn't help me in any way.
What problems is the product solving and how is that benefiting you?
Using Qualified has made my outreach process way more personalized and tailored to what the prospect is interested in or looking into on our website. Our response time is rapid which is a huge differentiator from our competition.
Great experience on Qualified!
What do you like best about the product?
Qualified allows me to have great conversations with leads on my company's website and app exchange listing. It is where we get the majority of our leads, and allow us to see what the leads have been looking at so we can know where their interest lies prior to the conversation. We also have Katie as our CSM who is always so helpful with whatever we need!
What do you dislike about the product?
Sometimes the leads are not always matched to the correct company, which can cause confusion.
What problems is the product solving and how is that benefiting you?
Qualified helps us personally and quickly connect to our hottest leads.
Recommendations to others considering the product:
Qualified is a great tool if you are looking for a way to connect to the people on your website.
Qualified review from Adecco Casey
What do you like best about the product?
The quality of service from our acct manager and ease of use. The map view is great so we are able to see what the popular areas are to focus on.
What do you dislike about the product?
No complaints, the tool has been wonderful. Any time we have had a suggesstion on ways to improve, it has been addressed and the changes have been implemented.
What problems is the product solving and how is that benefiting you?
It has increased our connects to clients to increase our ROI. It drives more leads to our reps in order to increase our conversations with clients in order to gain more business.
Recommendations to others considering the product:
I would highly recommend other organization use Qualified as it has been a great stepping stone to providing world-class service to our customers
Possibilities are endless with qualified
What do you like best about the product?
- Qualified X enables you to segment based on territory, viewing the potential customer company based on IP-address
- Identification of a customer and the net new company ensures we can provide technical support or sales engagement to best address the inquiry.
- Reporting provides an overview of what types of pounces and engagements resonates with potential customers—allowing us to develop best practice.
- Used predominately as an inbound tool to engage, support customers and potential customers while arming our outbound team on companies interested in our service.
- Identification of a customer and the net new company ensures we can provide technical support or sales engagement to best address the inquiry.
- Reporting provides an overview of what types of pounces and engagements resonates with potential customers—allowing us to develop best practice.
- Used predominately as an inbound tool to engage, support customers and potential customers while arming our outbound team on companies interested in our service.
What do you dislike about the product?
Great functionality and use case in comparison to other chat box tools.
The creation of automated emails to engaged potential customers who have provided a business email and gone silent would be nice to have.
The creation of automated emails to engaged potential customers who have provided a business email and gone silent would be nice to have.
What problems is the product solving and how is that benefiting you?
- Ability to pounce based on specific content and web pages.
- Early engagement with potential customers, allowing technical questions to be answered early in the buyer's cycle, supporting the inquirer with their shortlisting process.
- History of previous web pages means the inbound time can ask relevant questions
- Ability to follow up when a potential customer has to run to a meeting or re-assess.
- Running reports to assess company names missing from our CRM and adding these to outbound efforts.
- Early engagement with potential customers, allowing technical questions to be answered early in the buyer's cycle, supporting the inquirer with their shortlisting process.
- History of previous web pages means the inbound time can ask relevant questions
- Ability to follow up when a potential customer has to run to a meeting or re-assess.
- Running reports to assess company names missing from our CRM and adding these to outbound efforts.
Recommendations to others considering the product:
Talk to 2-3 providers when assessing/shortlisting chatbot tools, however your come back to qualified every time!
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