Qualified
Qualified.com, Inc.Reviews from AWS customer
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Come for the chatbot, stay for the customer service
What do you like best about the product?
Qualified has supercharged marketing's efforts to keep visitors engaged on our site, and it has accelerated the ability for our sales team to "pounce" on real prospects when they're actively browsing. The support and customer service throughout the whole process has been delightful, and Sterling in particular has ensured our whole team is meeting and exceeding our goals. Can't recommend enough!
What do you dislike about the product?
No major dislikes, other than their calendaring feature leaves a lot to be desired. Though I understand it's not the primary focus of the tool.
What problems is the product solving and how is that benefiting you?
We have seen improvements in the website bounce rate, lead gen, sales enablement, and engagement.
We love Qualified!
What do you like best about the product?
Easy to use, great implementation support, has already increased our leads, opportunities and sales in less than a month!
What do you dislike about the product?
Still a newer product so there are some simple things that I would have expected to be fixed with a more mature solution. However, we've already seen the Qualified team is constantly working to improve user experience so I'm sure those simple things will be fixed in no time!
What problems is the product solving and how is that benefiting you?
Engaging website visitors who may not fill out a form but have shown an interest in the solutions we offer.
Outstanding product and an even better team
What do you like best about the product?
Sterling and the Qualified team have consistently gone above and beyond our expectations to provide support, upgrade our account with the latest features, and ensure we're making the most out of the product.
We love how easy and customizable the experiences are to set up, the tight integrations with Salesforce and 6Sense, how great it works with our pre-established sales routing process, and our reps love the pouncing and segmentation features.
Qualified has allowed us to rely less on marketing forms as a team, use engagement data to fuel our intent marketing lists, and start thinking about ABM as we utilise the segmentation view to connect with our existing customers.
Qualified increases the quality of interactions, makes our web experiences more meaningful and allows us to be more data-driven.
We love how easy and customizable the experiences are to set up, the tight integrations with Salesforce and 6Sense, how great it works with our pre-established sales routing process, and our reps love the pouncing and segmentation features.
Qualified has allowed us to rely less on marketing forms as a team, use engagement data to fuel our intent marketing lists, and start thinking about ABM as we utilise the segmentation view to connect with our existing customers.
Qualified increases the quality of interactions, makes our web experiences more meaningful and allows us to be more data-driven.
What do you dislike about the product?
So far, there is nothing I dislike about the Qualified platform. We are excited to see the new reporting and dashboard layout and have been benefiting from the new segmentation tool. We particuarly enjoy working with our account manager Sterling.
The only "block" we've come up against (pun intended!) is not being able to add a block inside of another block -- I understand the technical limitation on this, but it can be time-consuming to go back and update multiple blocks.
The only "block" we've come up against (pun intended!) is not being able to add a block inside of another block -- I understand the technical limitation on this, but it can be time-consuming to go back and update multiple blocks.
What problems is the product solving and how is that benefiting you?
Qualified has significantly improved our customer experience by integrating with existing Salesforce records and enriching net-new prospect information with 6sense data before the interaction even starts. This allows us to segment visitors more clearly for our sales reps (so they can focus on high-value targets and open opportunities) and better guide existing customers to the resources they need.
Using "blocks" in Qualified allows us to spin up new experiences quickly, allowing us to utilize the platform and new experiences as part of multi-channel campaigns on landing pages or our AppExchange listing. This has been particularly successful as a marketing approach and has already led to closed-won opportunities!
Using "blocks" in Qualified allows us to spin up new experiences quickly, allowing us to utilize the platform and new experiences as part of multi-channel campaigns on landing pages or our AppExchange listing. This has been particularly successful as a marketing approach and has already led to closed-won opportunities!
Recommendations to others considering the product:
I recommend taking advantage of the outstanding account management team at Qualified. They are not only incredibly technical and knowledgeable on the platform but also have a comprehensive knowledge of integrations and revenue-driven marketing.
Incredible Platform
What do you like best about the product?
The interaction and clean look of the website. Being able to speak to multiple parties at a time and know what aspects of our company they're most interested in, browsing pages, and reminders for key accounts visiting.
the routing of what happens on the website to a field and can be easily converted inside of Salesforce
being able to go back from Salesforce to see a conversation that happened after the user has logged off, great tracking of accounts whether live, away, or offline
the routing of what happens on the website to a field and can be easily converted inside of Salesforce
being able to go back from Salesforce to see a conversation that happened after the user has logged off, great tracking of accounts whether live, away, or offline
What do you dislike about the product?
blended mix of accounts being populated in same area - but with new Qualified X that isn't an issue!
not being able to hear the sound of a new message without leaving on the sound settings and hearing the "watch out" alerts of lost opportunities returning to the site - this interferes with making calls while simultaneously being on qualified
not being able to hear the sound of a new message without leaving on the sound settings and hearing the "watch out" alerts of lost opportunities returning to the site - this interferes with making calls while simultaneously being on qualified
What problems is the product solving and how is that benefiting you?
Problems being solved are helping people with interest in our platform getting real chat interaction from a human, and the benefits to know what people are exploring and being able to target their interests based on what tools/features they're seeing
Qualified facilitated customer interactions for sales development department.
What do you like best about the product?
Using qualified was the most pleasant experience, from working with the design team to going live. The technology is beyond innovative and allows for better customer service by ensuring every potential customer gets the attention they deserve.
What do you dislike about the product?
Currently, there is nothing I dislike about the program.
What problems is the product solving and how is that benefiting you?
Using the old system, we missed many business opportunities because it was harder to multitask, and interactions were longer because we had to confirm all contact details manually. Using qualified has improved the overall experience by allowing basic background information to be populated before that interaction starts. By having this available, we can focus on the products and better guiding customers to the resources they need. Qualified has increased the quality of interactions to exceed sales goals.
Recommendations to others considering the product:
If you are looking to increase productivity, this is the way to do so without any complications, headaches, or regrets.
Qualified is a game changer!!!
What do you like best about the product?
Seeing live, warm traffic coming into the business has enhanced our sales cycle massively. The website is a key part of any business, so it is always good to see who visits - but it has been amazing to be able to speak to the visitors directly and find out their needs right away. It makes the sales process a lot smoother and enjoyable for the customer also!
What do you dislike about the product?
None - It is amazing.
All the features that it provides are perfect and are now an integral tool in the business.
All the features that it provides are perfect and are now an integral tool in the business.
What problems is the product solving and how is that benefiting you?
Growing our customer base. We would always look to bring more customers on but having warm customers come to us has been a massive benefit.
Recommendations to others considering the product:
Go for it - Once you do, you won't look back. The service, support, functionality, and overall design of the solution is amazing.
Consistently Exceeding Expectations
What do you like best about the product?
I like the support and integrations ease of use
What do you dislike about the product?
I dislike that I am not using it to chat day to day, i would have loved this when I was in Sales!
What problems is the product solving and how is that benefiting you?
Personalized sales engagements with visitors to our website.
Recommendations to others considering the product:
Implementation services were beyond stellar and certainly an asset to consider.
Amazing Product and Amazing Support Team!
What do you like best about the product?
Qualified has helped us to align marketing and sales, accelerate pipeline, and drive our qualified leads right to sales in real-time. We love how the integration with Salesforce works and are super happy with all of the other available integrations. Our Account Managers Katie O and Jen S have been amazing to work with and have set us up for long-term success!!
The new analytics features have been fantastic - we love seeing our real time data on sessions, conversations and meetings booked.
The new analytics features have been fantastic - we love seeing our real time data on sessions, conversations and meetings booked.
What do you dislike about the product?
It was a new tool and concept for us, but our Account Managers ensured we were set up for success early on! They have been awesome at answering any questions we have, troubleshooting and guiding on best practices. Qualified.com University has also been a great resource!
What problems is the product solving and how is that benefiting you?
Qualified has allowed us to drive our qualified leads right to sales in real-time. We are getting great insights and have been able to bring our sales and marketing teams closer together. The platform is intuitive for users and the Qualified team has been absolutely amazing to work with. We have been able to accelerate our pipeline and bring our sales and marketing teams closer together.
Recommendations to others considering the product:
Amazing Product and Amazing Support Team! They have been great to work with and have answered any question we have had along the way. They are super hands on and are constantly offering recommendations on how to make our experiences better as new features are released. Would highly recommend this product and team!
Accelerate Pipeline, Align Sales & Marketing, Be Your Company's Hero!
What do you like best about the product?
Everything. Marketing and Sales have always needed alignment and this platform does that naturally. Marketers have always looked for ways to accelerate pipeline and drive qualified leads to sales in real-time and this platform does that. Integrate with your tech stack and report across systems? This platform does that. Just having one chat experience on your website will increase your MQLs guaranteed. Get your whole Sales & Marketing team behind it and the sky is the limit. For us, it paid for itself within 30 days and continues to drive revenue. They constantly are updating and improving based on direct customer feedback.
What do you dislike about the product?
There is a learning curve to conversational marketing but Qualified.com University lays out everything you need to know right on the website. Nothing behind forms or for clients only; they lay it all out there. AND you can an awesome account manager like Jen S or Katie O who will stand with you every step of the way to ensure that you see early and long-term success.
What problems is the product solving and how is that benefiting you?
We are having conversations with Qualified buyers on our site without using forms, nurture programs, and phone calls. We get critical user data for our website (unintended benefit), incredible sales and marketing intelligence. It naturally brought our BDR, marketing, and sales teams closer together to drive more revenue for the organization.
Qualified is raising the bar!
What do you like best about the product?
Patrons using qualified seem happier and are more likely to treat me like a real human being! Qualified pulls a ton of great information about clients using our chat feature. It also allows you to help guide customers through their website visits and reference information on their visiting pages. The geographical features are an excellent touch and a neat and cool additional item to check out.
What do you dislike about the product?
It's been an overall improvement over Drift, not much to dislike. Thoroughly, happy with the system. The one complaint I would make is the ability to stop accepting new conversations when you're trying to finish up a conversation in anticipation of attending a meeting.
What problems is the product solving and how is that benefiting you?
They are containing and handling our chat leads in one place. Also, Qualified mines a treasure trove of information on the users coming into our website and chat function. Data on your client's location, fuller picture of what our clients and guests are experiencing. It helps drive conversions and allows for a simple, interactive way to book demos, calls, and meetings. With other chatbots, clients would sometimes arrive in an aggravated demeanor because of the rigorous questions or information required to begin the chat with a representative. With Qualified, it automatically pulls a lot of information, so the experience is smoother for both the client and the company user. It's been a significant improvement over our previous software.
Recommendations to others considering the product:
Do it! It's been a great experience.
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