Qualified
Qualified.com, Inc.Reviews from AWS customer
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High performance software with great implementation support
What do you like best about the product?
The solution provides a great customer experience and gives rich insight into prospects. The team also dedicate a lot of time to helping you set things up and get the most out of the application.
What do you dislike about the product?
Very little to say in terms of dislikes !
What problems is the product solving and how is that benefiting you?
Qualified are helping to maximise inbound lead generation effectiveness through our Website. Providing a great conversational marketing experience.
Killer website chat system that combines the best of its competition
What do you like best about the product?
Qualified takes lead interaction to the next level. You can see who's on the site, where they're from, and visit history. You can immediately engage with them, or let them start a conversation first. The chat programming is robust but easy to use at the same time. Lead routing has worked seamlessly since we set it up. It has already shot up to be one of our best lead generating channels, and the leads that come through it tend to be a higher quality as well.
The team is top notch as well. We felt guided and supported through implementation, and they've been exceedingly responsive to make sure we're using the tool to its fullest potential. Overall highly recommend!
The team is top notch as well. We felt guided and supported through implementation, and they've been exceedingly responsive to make sure we're using the tool to its fullest potential. Overall highly recommend!
What do you dislike about the product?
It's a startup. Sometimes you think there should be a report that they don't have yet. Would like to see some better system for finding old conversations, like a conversation tab I can search for keywords in. I'm sure they have solutions in the roadmap and will be constantly releasing new features.
What problems is the product solving and how is that benefiting you?
Converting and routing web leads. We've booked a significantly higher # of demos through Qualified than we expected and have only had it live for ~3 weeks. Leads that come through it tend to be higher quality as well.
Great chat tool
What do you like best about the product?
There are a number of things I like about Qualified, but the 3 things I like most are the:
1) exceptional CSM support
2) clean and clear UI
3) great integration options including Salesforce, Marketo, and Slack
1) exceptional CSM support
2) clean and clear UI
3) great integration options including Salesforce, Marketo, and Slack
What do you dislike about the product?
The Marketo integration is not as seamless as the integration with Salesforce. It has taken some extra effort to get it working correctly.
What problems is the product solving and how is that benefiting you?
Enabling website chat with our visitors. Qualified integrates with both Marketo and Salesforce so we are able to track and score chat conversions in our database.
Smooth Onboarding - Configuration, Test, and Launch
What do you like best about the product?
Qualified.com was very organized through our onboarding process and kept us on-track. Was actually a rather painless effort that gave us incredible visibility to our site visitors, and smart chatbots to react intelligently to notify the appropriate person to engage.
What do you dislike about the product?
So far, nothing. We recently went live so we'll see.
What problems is the product solving and how is that benefiting you?
Increase engagement with prospects for our 18-24 month long lead-to-sale process while they are browsing on our website. This is viewed as a partial but innovative replacement for attending conferences seeking these conversations.
Very happy with early results
What do you like best about the product?
Katie, our CSM has been instrumental in implementing Qualified to our website and wonderful to answer all of our questions and help throughout all of our testing. We are using the platform as a bot, with no users and have seen an improvement on quality conversions and being able to share content when needed.
What do you dislike about the product?
The one area I would like to see improved is the country value listings to be shown in a better user experience, but our CSM has provided the feedback to the team for future roll outs. We have had a few technical glitches with the setup, but Qualified has responded really well and sent patches quickly to make fixes. Overall, we are happy with the platform.
What problems is the product solving and how is that benefiting you?
We are able to easily direct individuals to content on our site, and have been able to increase lead conversions through our early results.
Fantastic Product and Customer Support
What do you like best about the product?
I did a side by side evaluation of Drift and Qualified and at the end of the day decided to move forward with Qualified over Drift for several reasons:
1) The customer service is unparalleled. When I was provided documentation from Drift on the on-boarding experience, it was clear that there was still going to be a heavy lift from me. With Qualified they did all the hard work in getting the chat set up on the website making it a simple process to implement.
2) They have a much deeper integration with Salesforce than Drift. Drift is unable to route leads based off of opportunities and stages within salesforce. If you're use a chat platform for an ABM this is a critical feature to ensure that you're engaging with the right prospects at the right time. It was a no brainer when I learned that Drift didn't have this that we would go for Qualified.
3) It's a great way to engage live with interested prospects and to create custom tailored chat experiences. I love how SDRs on my team can easily see the web activity of these prospects and can in turn proactively jump into chat conversations within the website visitor starting the chat first.
1) The customer service is unparalleled. When I was provided documentation from Drift on the on-boarding experience, it was clear that there was still going to be a heavy lift from me. With Qualified they did all the hard work in getting the chat set up on the website making it a simple process to implement.
2) They have a much deeper integration with Salesforce than Drift. Drift is unable to route leads based off of opportunities and stages within salesforce. If you're use a chat platform for an ABM this is a critical feature to ensure that you're engaging with the right prospects at the right time. It was a no brainer when I learned that Drift didn't have this that we would go for Qualified.
3) It's a great way to engage live with interested prospects and to create custom tailored chat experiences. I love how SDRs on my team can easily see the web activity of these prospects and can in turn proactively jump into chat conversations within the website visitor starting the chat first.
What do you dislike about the product?
Honestly not much to dislike with Qualified. My only advice to anyone looking to implement Qualified is that you've thoroughly vetted your website traffic to ensure that you have legitimate targets within your ICPs.
What problems is the product solving and how is that benefiting you?
We wanted to continue executing on ABM strategies using Qualified. We have the ability to customize chats when it comes to intel on technology they are currently using, previous opps, verticals, etc. We have a limited target market so it's critical that we deliver a personalized experience through every touch point in their buying journey. I also wanted to implement Qualified to help us find more qualified leads for my team outside of other channels that weren't performing as effectively for us.We/ve had multiple instances of SDRs being able to engage with leads/contacts through Qualified when attempts through other mediums were futile. It's another important touchpoint in the sales cycle that all companies should be using.
Qualified is a great tool and a must have for any business!
What do you like best about the product?
Qualified allows us to quickly engage with our customers when they are on our website. Nowadays it is so hard to reach people by phone and email so with Qualified, we are able to engage when we know the customer is interested and on our site. Plus, the Q team is great to work with. We loved working with Hung to get everything set up. He provided us such a great experience, was patient and listened to our needs.
What do you dislike about the product?
This is a short list and it is feature based. (ability to attach Docs, change colors). We did figure out a work around for attaching docs so not a big deal.
What problems is the product solving and how is that benefiting you?
This is allowing us the opportunity to increase our leads and engage at a time we know our site visitors have interest. This also helps us identify what people are looking at when they come to our site. Plus, we are able to answer some quick questions for our existing customers. This is another level of service to offer your potential and existing customers!
Recommendations to others considering the product:
Without Qualified you are missing out on potential customers.
Fantastic product and amazing service
What do you like best about the product?
The app is pretty easy to use and very intuitive. Their engineers are making updates all the time too to make it easier and/or better.
What do you dislike about the product?
I'm not able to integrate with our BI tool YET, but they have told us it is something they are actively working on and expect to be released (I believe) first half of this year. Until then, we have good reporting through our CRM (SFDC).
What problems is the product solving and how is that benefiting you?
Qualified has increased handraisers from our website and led to a lot of new opportunities for having only used it on a few select webpages from our soft launch. We've just launched sitewide and expect those numbers to only get better.
Great experience with Qualified, from very beginning through implementation
What do you like best about the product?
Not only is the tool terrific, the entire team at Qualified has been by far the best to work with. When we decided to leave our existing chat vendor, we vetted many competitors prior to choosing Qualified as our vendor of choice. The team that demo'd our org took the time to make it personal and unique to us, not some standard slide deck they run through. Our choice was pretty easy in the end to select Qualified. We worked Joe to help get it set up and working with our CSM Katie has been a tremendous experience. The team here raves about working with her and the level of detail she provides has been exceptional. Very pleased with the decision to work with Qualified!
What do you dislike about the product?
I can't say there has been anything specific that is dislikable. Obviously, any time you change from one vendor to another, there is a significant amount of time and effort involved by many people in the org. However, this has been a good experience and well worth the time we've spent on it.
What problems is the product solving and how is that benefiting you?
Creating a good experience for our customers and visitors has been one of the top priorities in mind. We're not looking to just create bot after bot, but rather connect quicker with our customers and prospects, so we can engaged in real conversations.
Qualified.com is cutting edge and very effective
What do you like best about the product?
Easily get more leads for Business Development. plugs into Salesforce which has lots of great info. monitoring the customer's screen is an amazing feature. know what they are typing before they submit to get the response ready in timely fashion. helps break into parts of the business wouldn't normally be connected to as quickly. the notifications are good too, seeing the screen pop emerge and hearing the sound to let me know there is a site visitor. the competitive aspect of it is fun, each user racing to get each conversation. the founder came from salesforce so I can see the company growing in a positive direction within the Salesforce ecosystem and integration community
What do you dislike about the product?
Nothing to dislike about qualified.com. works great. wish we could print PDF of the conversation after it happened rather than take screenshots. wish there were a mobile app to use on iPhone/Android/apple Watch. if there were a way to distribute the visitors more fairly besides first one to click would be an improvement.
What problems is the product solving and how is that benefiting you?
capturing leads, knowing who is looking at my company's products. cold calling takes so much time and most calls go to voicemail. we pay money for lists upon lists of people. we made thousands of calls and set up a few meetings. with qualified, we spent a few weeks and set more meetings than making calls. with qualified, reps can address their customers accurately with the best information: retrieve a relevant article for example. Has helped with our salesforce alliances.
Recommendations to others considering the product:
Perfect for Salesforce. Really good to help reps learn about their customers and the company's products, as well as simply getting more customers easily. Easy to learn, easy to use. Cutting edge company that will give cutting edge results. Highly recommended! Awesome platform to boost business and make more relevant connections.
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