Qualified
Qualified.com, Inc.Reviews from AWS customer
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Productive session with Qualified SDR
What do you like best about the product?
The ability to engage with prospects/ Target accounts in real-time and also capturing useful data that can help in following up with the prospects. Also provides visibility on prospect location which is useful for more specific messaging.
Helps the SDR team in booking meetings which indirectly can contribute to them attaining their targets.
Helps the SDR team in booking meetings which indirectly can contribute to them attaining their targets.
What do you dislike about the product?
If there was a way it automatically distinguished a bot from a real user, that would be the icin on the cake
What problems is the product solving and how is that benefiting you?
Prospect engagement / outreach
Recommendations to others considering the product:
Definitely embed it into your sales process - helps to speed up the meeting booking process; consequently shortening the sales cycle.
Customer-centric, smart platform features
What do you like best about the product?
Working with Qualified's team has been the best part of our experience so far. Everything from initial contract negotiations to setup & onboarding to continued long-term support has been excellent.
Since we first started working with Qualified we've had many new business uses for a live chat feature come up and each time we've gone to implement something new, Qualified's team has been available and ready to walk us through it and share their expertise. We've made important decisions about which items to prioritize based on their feedback and the results of that have been great.
Since we first started working with Qualified we've had many new business uses for a live chat feature come up and each time we've gone to implement something new, Qualified's team has been available and ready to walk us through it and share their expertise. We've made important decisions about which items to prioritize based on their feedback and the results of that have been great.
What do you dislike about the product?
There are some limitations to the type & granularity of data that Qualified is able to share as part of their analytics dashboard, but it's evolved plenty already since we started working with them and I know there is a lot more functionality coming down the road.
What problems is the product solving and how is that benefiting you?
Our main problem to solve was around efficiency of our sales team's time. Since we've introduced Qualified as a tool kit for our sales team we've 2x the productivity. The overall experience for leads has also improved -- we've received lots of qualitative feedback from leads that they enjoyed chatting with our sales team on the site and the sales numbers reflect that.
Great experience, on-demand interaction with prospects!
What do you like best about the product?
I like that I am able to interact with a prospect "in the moment". Not only can I chat with them, I am able to easily transition the conversation into a live conversation via the web browser.
What do you dislike about the product?
I would like the ability to easily track previous conversations in Qualified.
What problems is the product solving and how is that benefiting you?
I am able to have a conversation during a prospect's peak interest and while they are actively looking for information.
Game-changing customer engagement tool
What do you like best about the product?
Speed to lead! With Qualified's integration with Slack, we are able to notify SDRs in the moment when their prospect is on the website, allowing them to qualify leads within minutes instead of days. Exceptional customer experience is the core of our organization and this tool helps us provide a personalized human touch to the initial interaction our customers are having with our brand.
What do you dislike about the product?
There are still minor improvements that they are working on every day, although their team has been extremely helpful and very responsive to any hiccups that I have come across.
What problems is the product solving and how is that benefiting you?
We are now able to qualify leads as they are on the website and answer any questions they have in the moment. Previously we waited for the prospect to engage and fill out a form for us to follow up. We have found that by proactively engaging prospects rather than passively waiting on their response, there is a significant decrease in the time it takes for a marketing qualified lead to turn into a booked AE meeting.
Qualified has allowed us to identify and engage with target accounts in real time.
What do you like best about the product?
The interphase is very intuitive, making simple and easy to get our Digital Sales Reps active and the seamless integration into Marketo and SFDC meant we did not have to change any of our lead scoring and processing program in Marketo.
What do you dislike about the product?
There is not a robust mobile app that would allow Sales Rep to use on the go and current meeting notification is hard coded vs. customizable.
What problems is the product solving and how is that benefiting you?
Engagement with Target Accounts. Today we have been able to increase the number of conversations Digital Sales Reps have been able to have with Target Accounts and we have seen a lift in Target Account meetings being booked.
Recommendations to others considering the product:
Plan ahead for the routing and alert system for the Digital Sales Reps. Ended spending the entire first week reworking this, it is easy to do but left my team with not enough time to rollout elaborate experiences which was in our initial plan.
Amazing team! Very driven and compassionate
What do you like best about the product?
Qualified is a company that employs thoughtful individuals. Every person I have interacted with at this company has been driven towards success, while building a kind and caring relationship. The product itself drives valuable data and insight that has helped our company thrive, especially in this tumultuous economy. Thanks Qualified!
What do you dislike about the product?
Nothing at this time! I see updates that Qualified consistently makes to continue helping companies find valuable data. They are great at receiving feedback and working with us to improve.
What problems is the product solving and how is that benefiting you?
They are working with us on our reporting, ensuring we have a strong team trained up on the product and helping us deploy this with multiple departments. The strategy-building sessions we have weekly is beneficial for us to grow.
Great Product - Even Better Team!
What do you like best about the product?
Qualified really has their product dialed to work seamlessly with our Salesforce environment and workflow. The team has been super helpful in helping us develop the best solution for our company.
What do you dislike about the product?
Nothing. The team was very helpful in getting us setup.
What problems is the product solving and how is that benefiting you?
Syncoronizing our web traffic and leads with Salesforce. Direct communication with our potential customers.
Amazing Product, Excellent Service!
What do you like best about the product?
The best part of the Qualified experience was by far, Katie O'Neil, our Customer Success Manager for our implementation. Companies always use their "level of service" as a selling point to buyers, but Katie and the Qualified team greatly exceeded expectations. From offering thought leadership to making herself available at all times of the day, the level of service was truly amazing. The team is knowledgeable, confident in their product, and are solution-oriented to determine the best way to have Qualified work with our current instances of other tools. Incredible experience and I would recommend the team to anyone.
What do you dislike about the product?
There are no downsides I can identify to working with Qualified.
What problems is the product solving and how is that benefiting you?
We are looking to increase lead generation efforts, speed of connection with prospects, build sales pipeline and funnel.
Recommendations to others considering the product:
Ensure the proper teams are engaged from the beginning.
Excellent Service Throughout Implementation & Beyond
What do you like best about the product?
Qualified offers a clean user experience for the implementing client, and support has been exceptionally responsive to questions and guidance as our chatbot was brought live. The functionality of Qualified to create "Engagements" to intelligently meet website visitors where they are makes for a positive experience offering solutions specific to where they're expressing interest based on page visits or arrival method, be it organic traffic, advertising or email campaigns.
What do you dislike about the product?
Nothing notable has been experienced thus far to warrant negative feedback.
What problems is the product solving and how is that benefiting you?
Realtime access to engage with website visitors that may not complete a webform or contact our team via email or phone. Another tool for our sales team to use in understanding the needs of our customers and how we can serve them precisely when they have a need.
Recommendations to others considering the product:
Trial the product to see if it's a good fit for your sales organization.
Best Chat Bot Around!
What do you like best about the product?
The ability to quickly engage with prospects allows you to convert opportunities faster. I also like how easy the tool is to work with. Without the help of Qualified I do not think that I would be able to find all of the leads that come to our website. The customer support that Qualified offers is extremely helpful and they are always willing help when we need something.
I also enjoy the seamless integration between Qualified and our CRM allowing us to skip the manual work.
I also enjoy the seamless integration between Qualified and our CRM allowing us to skip the manual work.
What do you dislike about the product?
So far I have not experienced many downsides to Qualified. Whenever we have an issue or a question qualified is there to help us fix the issue very quickly.
What problems is the product solving and how is that benefiting you?
Qualified is helping solve many problems with customer service, pipeline building and lead generations. We are also solving the problem of only doing strict "cold" outreach and Qualified allows us to target warmer leads.
Recommendations to others considering the product:
I would recommend reaching out and seeing a demo because it will help your company grow. I would also recommend using A B testing when it comes to working with the system since there is no "right" way to use the tool. I was able to try out some of the recommendations that people at Qualified showed our team and have generated more pipeline because of this.
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