Qualified
Qualified.com, Inc.Reviews from AWS customer
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Game-Changing AI SDR with World-Class Support
What do you like best about the product?
Qualified has fundamentally changed how we handle inbound leads. Their AI SDR, Piper, has been a game-changer — eliminating the need for a live BDR on chat and giving us 24/7 coverage across time zones. It handles triaging support questions, follows up via AI email with tailored messaging, and has significantly reduced the manual workload on our team. The Streams feature is also incredibly valuable — it lets us segment and prioritize high-intent visitors so our BDRs can act quickly. Our meeting-to-opportunity conversion rate sits around 60–70%, and speed to lead has drastically improved. Their Salesforce integration is seamless, and the support from our CSM (shoutout to Cormac!) has been top-tier. He’s incredibly responsive and proactive in sharing optimization tips that actually move the needle.
What do you dislike about the product?
The Zoominfo integration requires a specific (and pricey) enterprise API package, which feels a bit limiting since Zoominfo data quality is stronger than Clearbit’s in our experience. Also, while the Marketo integration is functional, it's not fully built out — specifically, AI email follow-up tied to form fills doesn’t fire instantly. That said, our CSM helped us build a Salesforce-based workaround that solved the issue. Lastly, while I appreciate how often they roll out new features, some feel a bit rushed and not fully productized — though the pace of innovation is still impressive.
What problems is the product solving and how is that benefiting you?
Qualified is solving two major challenges for us: speed to lead and BDR capacity. With Piper, their AI SDR, we no longer need a live BDR to monitor chat — freeing up our team to focus on outbounding while still delivering real-time engagement to inbound visitors. Piper also triages basic support questions, ensuring leads don’t hit a dead end. On top of that, the AI email follow-up feature has made it easy to automatically engage leads from events, webinars, and demo requests with personalized messaging, improving conversion without adding manual lift. Streams have helped us surface high-priority visitors so we can act fast, and our meeting-to-opportunity rate has jumped to 60–70%. It’s been a huge win for both efficiency and pipeline quality.
Outstanding Support!
What do you like best about the product?
I really like that the platform is consistently evolving. Almost every week, our account manager, Jennifer, is introducing new enhancements within the platform that help with the user experience and functionality. The customer support that we receive from her also takes Qualified to the next level. Jennifer is always quick to respond with helpful, clear answers to any questions we have. Her support makes using Qualified not just easier, but enjoyable.
What do you dislike about the product?
While the platform is generally user-friendly, there are occasional moments when certain features or settings aren’t immediately clear. However, our account manager, Jennifer, is very responsive and has a ton of expertise, so any issues are quickly resolved.
What problems is the product solving and how is that benefiting you?
Qualified helps us find more ways to connect with the user based on their preferences. Whether the customer wants to schedule a meeting with the chatbot, phone, form, etc... Qualified helps us meet the user where they are.
Qualified is a great tool with a great team behind it
What do you like best about the product?
Previous Response: Qualified gave us instant visibility into who’s visiting our site and allowed us to engage with them in real time using AI agent, which also led to increase in quality conversions and booked meetings with the prospects. Qualified also has some additional features, like AI email that allows us to engage with leads much quickly. And overall chat experience seems to be more strategic. When it comes to technical side, Qualified is pretty intuitive tool once you familiarize yourself with it. The integration process between Qualified and Salesforce and Marketo was pretty seamless as well. Besides that I would like to mention our QSA, Andrew Ritter, has been phenomenal to work with and he guided us not only through implementation process, but keeps supporting us daily when it comes to different projects and ideas we may have.
Overall, the tool has helped us improve our revenue generation, increase the number of qualified leads (no pun intended) and streamline SDR process.
I also would like to mention that their team is very open to product suggestion and takes customer's feedback seriously - we had a couple changes that needed to be made within Qualified and their team supported it and made the updates.
Overall, the tool has helped us improve our revenue generation, increase the number of qualified leads (no pun intended) and streamline SDR process.
I also would like to mention that their team is very open to product suggestion and takes customer's feedback seriously - we had a couple changes that needed to be made within Qualified and their team supported it and made the updates.
What do you dislike about the product?
Previous Response: Nothing major to note here, besides the common issues you may experience when transitioning to a new tool. It took a little bit of time to get familiar with the platform and understand all the nuances. One thing to note is that there is no current integration with our CDP platform, which we rely on all audience bulding, but Qualified provides really good segmentation options within itself. We've been having some routing issues, but it is also more related to the quality of the data and not the tool itself. And Qualified is working with us to help figure out how it can be better.
What problems is the product solving and how is that benefiting you?
Since migrating to Qualified we have noticed that increase in pipeline and the improved quality of leads that are coming in.
Besides that, AI SDR helped to free up some SDR time, so they focus more on strategic outreach.
We have also been using it to promote certain assets and events to increase our reach.
Besides that, AI SDR helped to free up some SDR time, so they focus more on strategic outreach.
We have also been using it to promote certain assets and events to increase our reach.
A much-needed platform in the chat marketplace
What do you like best about the product?
The QSA team and their support is amazing! Generally, Qualified is very easy to get up and running, plus the amount of features is incredible.
What do you dislike about the product?
A bit more introductory training during initial implementation would've been helpful. Not totally necessary, but would be a nice touch for customer journey.
What problems is the product solving and how is that benefiting you?
Qualified is helping us find ways to leverage chat for a large, global sales team (with 10+ languages, complex territories, and numerous verticals).
High quality AI SDR, chat and email tool
What do you like best about the product?
Qualified is easy to use, easy to implement and the customer service is top tier. They have well thought out features that align with our goals and they continue to optimize in ways that truly add value.
What do you dislike about the product?
Can't think of any negatives so far - we've been really happy with the tool.
What problems is the product solving and how is that benefiting you?
Qualified helps us with lead gen, qualifying leads, engaging leads, setting calls with our reps, and engaging website visitors.
Our Qualified rep is so knowledgeable and always comes to every call with actionable ideas for us to consider.
It has consistently been one of our top drivers of marketing pipeline.
It helps our business development rep expand her capabilities and reduce her workload so she can focus on other value-added tasks.
It helps to automate some of the routing of qualified leads so that reps can engage leads faster.
Our Qualified rep is so knowledgeable and always comes to every call with actionable ideas for us to consider.
It has consistently been one of our top drivers of marketing pipeline.
It helps our business development rep expand her capabilities and reduce her workload so she can focus on other value-added tasks.
It helps to automate some of the routing of qualified leads so that reps can engage leads faster.
Streamlined, Personalized, and Easy to Implement – Qualified Has Been a Game Changer!
What do you like best about the product?
From day one, implementing Qualified was smooth and straightforward — much easier than we anticipated. The platform was up and running quickly, and the onboarding process was seamless thanks to our incredible CSM, Alise H., who provided hands-on support and ensured every step was aligned with our goals.
Since going live, we've seen a major improvement in how we engage with site visitors. Qualified gives us real-time visibility into who's on our site, allowing our team to be proactive instead of reactive. The chat experience feels much more strategic, with reps now able to engage high-value prospects at the right time with relevant messaging.
We've also loved the enhanced web personalization tools — being able to tailor the experience based on visitor data has made a real difference in conversions. Most importantly, our speed to booking meetings has improved dramatically. Prospects can easily connect with our team and get time on the calendar without friction, leading to better conversations and faster pipeline generation.
Qualified has helped us create a more efficient and personalized buyer journey, and we’re already seeing the impact. Highly recommend!
Since going live, we've seen a major improvement in how we engage with site visitors. Qualified gives us real-time visibility into who's on our site, allowing our team to be proactive instead of reactive. The chat experience feels much more strategic, with reps now able to engage high-value prospects at the right time with relevant messaging.
We've also loved the enhanced web personalization tools — being able to tailor the experience based on visitor data has made a real difference in conversions. Most importantly, our speed to booking meetings has improved dramatically. Prospects can easily connect with our team and get time on the calendar without friction, leading to better conversations and faster pipeline generation.
Qualified has helped us create a more efficient and personalized buyer journey, and we’re already seeing the impact. Highly recommend!
What do you dislike about the product?
As of now there is nothing that I don't like about Qualified.
What problems is the product solving and how is that benefiting you?
They are solving for how the team interacts with site visitors
Excellent Product & Customer Service
What do you like best about the product?
Easy to use, responsive and helpful account manager, direct integration with Salesforce.
What do you dislike about the product?
No major complaints. We've had some minor issues that we have been able to work through with our account manager.
What problems is the product solving and how is that benefiting you?
Allows prospects to ask questions and book meetings directly with our sales team.
Accelerated performance with Qualified
What do you like best about the product?
Qualified directly integrates with my team's core tech stack, Marketo and Salesforce which has been key to our adoption of the tool. It's workflow builder is similar to other tools I've used in the past and is very user friendly. The AI SDR has proven to be a tremendous pipeline driver for our business -- capturing, booking and routing high intent leads at every hour. I'm excited to build out more use cases with the tool and continue to work with our amazing success architect, Cormac Malley, whose been very impactful to our success!
What do you dislike about the product?
There was a small learning curve during onboarding and getting familiar with the technical side of the tool, which can be said for most platforms during early stages. The current Marketo field mapping is basic, and some architecture feels beta still, but I know this is something the product team is working on and I look forward to more improvements.
What problems is the product solving and how is that benefiting you?
Qualified is closing the gap between high intent leads ready to speak with sales and getting lost in the sales follow up process.
Powerful tool, great onboarding experience
What do you like best about the product?
Qualified is a really powerful tool that enabled us to have prospects book a meeting directly on our website. Our implementation was pretty complex-- we have strict rules on how leads should be routed and to make it even more difficult, we have overlapping flows from our MAP and routing tool. Our onboarding team (shout out Jonathan!) addressed each of these issues and helped design our Qualified flows to work across all these requirements. We've been live for a few weeks now and our BDR & AE teams are beyond excited about the leads they're getting through the meeting booker and chat!
What do you dislike about the product?
The UI for the workflows within Qualified is a little clunky compared to what I'm used to.
What problems is the product solving and how is that benefiting you?
For the meeting booker feature, prior to Qualified, our time to follow up was pretty slow and as a result, we had a significant amount of drop off when trying to schedule meetings. Additionally, we sometimes have issues with our sales team's emails getting to our prospects inboxes so this cut out the middle man and helped us convert more prospects. For chat, Qualified helps us surface our target accounts to the sales team for quick follow up while using the AI bot (Piper) to handle inquires that we don't want the sales team spending time addressing. This way, our sales team can stay focused on generating pipeline and closing deals.
Great implementation support and ability to integrate with the CRM
What do you like best about the product?
Luis our success manager was super hands on, triaged so much for us, really helped us design the Qualified experience, we couldn't have done it without him.
What do you dislike about the product?
Just a few things related to the calendar tool but they were always happy to help us find ways around it.
What problems is the product solving and how is that benefiting you?
It makes it easier to book meetings on our website.
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