Qualified
Qualified.com, Inc.Reviews from AWS customer
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Our SA Jennifer has made Qualified a breeze!
What do you like best about the product?
Qualified makes it easy to engage with our customers in real time. The AI SDR does a great job of providing relevant content and I like that it can track our Salesforce information when routing to reps as well. Our SA, Jennifer, is amazing and always willing to help us optimize and improve our usage.
What do you dislike about the product?
There isn't really anything I would say I dislike - I am sure there are futures that we are not using to our fullest just yet, but Jennifer is helping us to remedy that!
What problems is the product solving and how is that benefiting you?
Speed to lead and diversion of non-qualified prospects on the website. The AI SDR has been able to run a support intercept that has caught quite a few people who needed support rather than being routed to sales!
Insightful Visitor Tracking for Better Engagement
What do you like best about the product?
shows me what the website visitor is looking at and how often they came to the site
What do you dislike about the product?
the notifications could be better, I dont always get notified if someone is chatting me
What problems is the product solving and how is that benefiting you?
gives me a chance to book meetings even after hours
Quick Chats and Location Features Make It a Standout
What do you like best about the product?
Quick chats, ability to see locations! Easy to use and navigate.
What do you dislike about the product?
nothing, love it! I prefer to use it on my web over the app, but still very easy to use.
What problems is the product solving and how is that benefiting you?
Setting meetings with prospects for me to then give to our sales team.
Exceptional Support and Proven Impact
What do you like best about the product?
Qualified is incredibly easy to use and intuitive, which made onboarding and day-to-day adoption seamless for our team. The support from their team has been amazing. Our QSA, Brittany Fertig, is responsive, knowledgeable, and genuinely invested in our success. Most importantly, the results have been highly impactful, helping us engage website visitors more effectively and drive meaningful pipeline. The AI SDR and email capabilities has further amplified our efforts, allowing us to scale personalized outreach and capture more high-intent opportunities with minimal lift from our team. I also appreciate how Qualified is continually expanding features.
What do you dislike about the product?
Some aspects of the more advanced features, such as configuring and optimizing the AI SDR, can feel complex at times given the flexibility and depth of the platform. That said, the value is clear, and the Qualified team is very helpful in guiding best practices and continually improving the product, making it a great overall experience to implement and see meaningful impact.
What problems is the product solving and how is that benefiting you?
Qualified helps solve the challenge of turning anonymous website traffic into measurable demand. It enables us to identify and engage high-intent visitors in real time, then seamlessly extend that engagement through personalized, AI SDR–powered email follow-up. By connecting on-site conversations with automated, targeted email, we’ve increased conversion from existing traffic and captured higher-quality demand. We’ve also benefited from consolidating our tech stack in a seamless way, as Qualified brings together powerful chat and email capabilities in a single platform.
Highly Customizable with Outstanding Support
What do you like best about the product?
I leverage Qualified to accelerate meeting bookings and build pipeline with its AI SDR. I love the customization and data intelligence it offers, which integrates with our existing marketing stack seamlessly. The platform provides clear data visibility and robust segmentation, allowing me to train the AI SDR to deliver tailored web experiences that boost conversion rates. The setup, although intricate for complex endeavors, is made easier by the outstanding support from our success architect, Rob Kubovic, who has been incredibly helpful throughout the process.
What do you dislike about the product?
Sourcing data to the AI model is somewhat limited and could be improved with more customization options. The setup is fairly easy with the basics, but becomes very intricate when building complex and tailored experiences.
What problems is the product solving and how is that benefiting you?
We use Qualified to speed up meeting bookings and enhance pipeline. It provides interactive and assistive conversion points on our website, and helps customize web experiences to increase conversion likelihood. Integration with our marketing stack and data intelligence are standout features.
A Scalable AI SDR That Delivers Real Conversion Lift
What do you like best about the product?
We’ve had a great experience using Qualified, particularly their AI SDR (Rory), and the impact has been tangible. Since implementing Piper/Rory, we’ve seen a 54.1% meeting-offered-to-booked rate and a 31.7% lead-emailed-to-meeting-booked rate, which is a meaningful lift in how efficiently we convert inbound demand. One of the biggest benefits has been 24/7 coverage. Rory is always available to engage, qualify, and answer questions intelligently, which ensures we’re not missing opportunities outside business hours. The qualification logic and Q&A feel thoughtful and aligned with how a strong SDR would actually operate. Beyond the product itself, our CSM, Lily, has been fantastic to work with - responsive, proactive, and genuinely invested in our success. She’s helped us think strategically about how to apply the tool, not just how to turn it on. Overall, Qualified has evolved from a website chat tool into a reliable pipeline contributor for our go-to-market motion, and we’re excited about where it continues to go.
What do you dislike about the product?
The platform is strongest when data and routing are well-defined; without that foundation, it can take time to fully realize its value.
What problems is the product solving and how is that benefiting you?
Qualified solves the challenge of efficiently capturing and converting high-intent inbound demand without adding headcount. It ensures no inbound interest is missed by providing always-on coverage, intelligent qualification, and real-time routing—especially during off-hours or peak volume periods.
Intuitive Interface with Stellar AI Capabilities
What do you like best about the product?
What I like most about Qualified is that the user interface is very easy to navigate through. As someone who's come on to learning the tool and the platform later than a lot of my counterparts and coworkers, I found that it's incredibly easy to poke around and figure out where things go. Everything is very intuitive in terms of where you think you would click next, which isn't the case for a lot of tools, and I find that to be really helpful. In addition to that, I really enjoy Britney's collaborativeness with the Epson team. QSA Britney is very talented and explains things in an easy-to-understand manner, which has made it really helpful for me to onboard.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
Qualified solves issues with chat and AI email, ensuring website visitors and potential customers get helpful information, fully equipping them with knowledge to make informed purchases.
Outstanding Support and Reliability Every Time
What do you like best about the product?
The Support is always smart and reliable and will answer/find the answer very quickly.
What do you dislike about the product?
I have not met any downside about qualified in the 8 months I have been using them.
What problems is the product solving and how is that benefiting you?
Enrichment, Booking Meetings, and Lead Routing.
Outstanding Customer Service and Support
What do you like best about the product?
The customer service is the best. Everyone is so responsive and helpful.
What do you dislike about the product?
Nothing I can think of. I love it so much.
What problems is the product solving and how is that benefiting you?
We are able to address people while they are on our site and give a more tailored experience.
Efficient Meeting Scheduler with Stellar Support
What do you like best about the product?
I like how easy Qualified is to use. The customer success team, especially Neil Feeney, is fantastic and really helps us a lot, making everything much easier. It's really transformed our capability to get meetings for the business, and there's no time wasted chasing leads as calendars are automatically connected to the AEs calendars.
What do you dislike about the product?
Nothing - it's an amazing tool.
What problems is the product solving and how is that benefiting you?
I use Qualified to capture demos and push visitors to book meetings without chasing them, as it integrates calendars and automates email follow-ups, getting us meetings easily and removing the back-and-forth.
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