Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing team helping us build an amazing experience on Qualified
What do you like best about the product?
Qualified is a great tool that has been so exciting to implement with the help of our Success Architect, Alise. The set up initially seemed intimidating but with the extensive onboarding documents and weekly meetings with Alise, our team has been able to adopt the product quickly.
In this process we've really learned that the sky is the limit with this tool. It has has been easy to integrate with our CRM and SFDC instance. It has been exciting to set up our AI SDR, Alexa. The AI SDR's chatbot feature has been great tool for our website and has delivered real ROI through meetings booked. We are starting to leverage our AI SDR through Qualified email campaigns and cannot wait to see what kind of results we get. We are excited to continue to grow our knowledge, instances, and pipeline with Qualified.
In this process we've really learned that the sky is the limit with this tool. It has has been easy to integrate with our CRM and SFDC instance. It has been exciting to set up our AI SDR, Alexa. The AI SDR's chatbot feature has been great tool for our website and has delivered real ROI through meetings booked. We are starting to leverage our AI SDR through Qualified email campaigns and cannot wait to see what kind of results we get. We are excited to continue to grow our knowledge, instances, and pipeline with Qualified.
What do you dislike about the product?
None I can currently think of, the system seemed intimidating upon our initial start but with each week, I become more comfortable with the system.
What problems is the product solving and how is that benefiting you?
It is helping us get to leads quicker, book meetings, qualify leads, nurture leads that haven't booked.
Agency-Tested, Client-Approved: Qualified Delivers Results
What do you like best about the product?
As an agency using Qualified for our own business and on behalf of clients, what stands out most is how seamlessly it unifies data from connected platforms into one intelligent, actionable interface. It empowers sales teams to engage high-intent visitors in real time, serve dynamic experiences through tailored chat paths, or deploy trained AI. All from a single platform.
This level of flexibility and visibility is a game-changer, especially when you're managing multiple go-to-market motions. We’ve seen firsthand how powerful Qualified can be when it's configured strategically — not just as a tool, but as a core part of a revenue engine. It’s exactly the kind of platform that benefits from expert setup and ongoing optimization, which is where we’ve been able to deliver tremendous value for our clients.
This level of flexibility and visibility is a game-changer, especially when you're managing multiple go-to-market motions. We’ve seen firsthand how powerful Qualified can be when it's configured strategically — not just as a tool, but as a core part of a revenue engine. It’s exactly the kind of platform that benefits from expert setup and ongoing optimization, which is where we’ve been able to deliver tremendous value for our clients.
What do you dislike about the product?
Like any robust platform, Qualified comes with a learning curve—especially for teams new to conversational marketing or real-time sales engagement. Sales reps, in particular, may need time to get comfortable navigating the interface and maximizing its capabilities.
That said, once teams are properly trained, the platform becomes intuitive and highly effective. As an agency, we've found that the initial ramp-up period is a great opportunity to step in, support adoption, and accelerate impact. We've helped both our internal teams and our clients’ teams get up to speed quickly, ensuring they see value faster and use Qualified to its full potential.
That said, once teams are properly trained, the platform becomes intuitive and highly effective. As an agency, we've found that the initial ramp-up period is a great opportunity to step in, support adoption, and accelerate impact. We've helped both our internal teams and our clients’ teams get up to speed quickly, ensuring they see value faster and use Qualified to its full potential.
What problems is the product solving and how is that benefiting you?
Qualified is helping us — and our clients — solve the critical challenge of identifying, qualifying, and engaging high-intent buyers in real time. It's streamlining meeting scheduling, even outside business hours, by qualifying visitors automatically and routing them to the right reps or booking flows.
It also gives us the ability to sort website traffic based on intent and engagement, surfacing the most relevant visitors for immediate action. With historic and enriched visitor data at our fingertips, our sales teams are empowered to have smarter conversations, faster.
As an agency, we also value how clearly Qualified shows us where and how visitors are engaging, which helps us identify optimization opportunities. The result is a shorter time to engagement, more personalized follow-ups, and tailored marketing and sales targets — for us and our clients.
It also gives us the ability to sort website traffic based on intent and engagement, surfacing the most relevant visitors for immediate action. With historic and enriched visitor data at our fingertips, our sales teams are empowered to have smarter conversations, faster.
As an agency, we also value how clearly Qualified shows us where and how visitors are engaging, which helps us identify optimization opportunities. The result is a shorter time to engagement, more personalized follow-ups, and tailored marketing and sales targets — for us and our clients.
Great service and significant impact on pipeline
What do you like best about the product?
We have recently started using Qualified's AI SDR and although we are only a few months in, we are already seeing a big increase in meetings booked. The AI SDR allows us to engage far more web visitors than our human BDRs could reach out to.
What do you dislike about the product?
I still feel that the Qualified implementation can be quite rigid. Although the AI SDR capability is great, some of our requests for additional customization have not been possible and our feature requests do not seem to be progressing.
What problems is the product solving and how is that benefiting you?
Qualified is helping us achieve aggressive growth targets for web-sourced leads.
Piper the AI SDR & Awesome Support
What do you like best about the product?
Qualified is already a great tool, but their AI SDR Piper is even better. It offers a great deal of flexibility without a steep learning curve. They continue to address even the most minor changes we ask for in our work with them, and a massive shoutout to our QSA Brittany Rhyme, who gets us what we need. It's a great tool to use. And having implemented chat systems large and small across various firms, this gets it done.
What do you dislike about the product?
Like any tool, sometimes there are some oddities or changes that need to be made. But the Qualified team addresses these clearly and moves forward.
What problems is the product solving and how is that benefiting you?
We've been able to not only have a solid chat system with flexibility but also, really dive into the nitty gritty details to get accurate answers to users. The AI SDR has successfully starting booking meetings and is very exciting.
Smooth Implementation with Minor Growing Pains
What do you like best about the product?
Ease of implementation. Mike has been great and SUPER helpful as we are new to Qualified. I'm excited to try out AI SDR with a platform where the intuitive interface made onboarding our team smooth and efficient, and the customizable features allow us to adapt the platform to our specific workflow needs. The responsive support from Mike and team consistently goes above and beyond to address our questions, which has significantly reduced our learning curve.
What do you dislike about the product?
We have had a few bugs here and there as you can't plan for everything and don't know how it's fully going to work with your unique system until you get in there. The platform occasionally experiences minor integration hiccups when connecting with our existing tools, which required some troubleshooting time. That said, their technical team has been responsive in addressing these issues, and so far they have been worked out. If anything isn't resolved, I'll come back and update this review. Despite these minor challenges, the overall value still significantly outweighs these temporary setbacks. I will add that Mike was there every step of the way and got us through it all.
What problems is the product solving and how is that benefiting you?
The largest point it's solving for is online appointment scheduling.
Outstanding Support and Partnership from Our QSA
What do you like best about the product?
Since the deployment, Qualified has made it easier for us to respond to leads faster and improve our conversion rates. The platform is user-friendly, and the support from my QSA has been great, guiding us, training us and suggesting the best approach to get the most of the tool.
What I find most helpful about Qualified is how it helps us connect with customers quickly and effectively, especially with the AI SDR, Emma. The integration with Salesforce and Pardot also makes it easy to track leads and keep everything in sync.
What I find most helpful about Qualified is how it helps us connect with customers quickly and effectively, especially with the AI SDR, Emma. The integration with Salesforce and Pardot also makes it easy to track leads and keep everything in sync.
What do you dislike about the product?
I think the platform could benefit from more detailed qualitative analytics, like better insights into conversations. It would be helpful if we could download these conversations and have better options for sorting and filtering them. As an example, we wanted more detailed analytics on the SmartButtons, similar to the Offers analytics, but we couldn't g the get the information we wanted. While it has a lot of great features, having more in-depth data would be helpful.
Also, another area for improvement would be adding copy-and-paste feature of a section or branch within a flow, as well as the ability to move a branch to another section/side within a flow when creating Experiences. This would be especially beneficial if it worked similarly to Engagement Studio in Account Engagement, where you can select a step, copy it, and place it in another part of the flow. Such functionality would greatly streamline the process of building experiences.
Also, another area for improvement would be adding copy-and-paste feature of a section or branch within a flow, as well as the ability to move a branch to another section/side within a flow when creating Experiences. This would be especially beneficial if it worked similarly to Engagement Studio in Account Engagement, where you can select a step, copy it, and place it in another part of the flow. Such functionality would greatly streamline the process of building experiences.
What problems is the product solving and how is that benefiting you?
Since our deployment with Chat Experience, we have seen a increase in lead conversion by having real-time chats. The lead has a direct access with our LDR team. Now, the majority of our MQLs come through Qualified.
Best-in-Class Solution for Website Chat & Meeting Scheduling + AI SDR Capabilities
What do you like best about the product?
A great product starts with a great team. From day one, we have received a ton of support from the Qualified crew to get us up and running in days. Their customer success team is top notch. Robert Kubovic and David Vogt are the extension of our team!
The product is robust and mature - it has everything we need and more to get the right conversations with the right people. It also helps us streamline the demo scheduling process. Perhaps one of my personal favorites is the newly released AI SDR feature - helps us connect with prospects and customers even during the after hours.
Great job all round!
The product is robust and mature - it has everything we need and more to get the right conversations with the right people. It also helps us streamline the demo scheduling process. Perhaps one of my personal favorites is the newly released AI SDR feature - helps us connect with prospects and customers even during the after hours.
Great job all round!
What do you dislike about the product?
No specific things to mention. The product is great and the team is phenomenal.
What problems is the product solving and how is that benefiting you?
Website chat, meeting scheduling, intent signals from accounts in ICP, AI SDR
Driving Efficiency and Pipeline
What do you like best about the product?
This has been the easiest software we have ever installed. I love the ability to test the AI extensively before roll-out and the varied features we can take advantage of to help drive pipeline. The customer engagement process has been exceptional.
What do you dislike about the product?
I don't have any dislikes. It's a large upfront cost, but I believe it will pay for itself eventually.
What problems is the product solving and how is that benefiting you?
Better digital engagement, faster time to get on sales reps calendars and the ability to tee up the right content to visitors, rather than have them comb through cumbersome web pages.
Qualified - AI SDR and AI Emails - Great addition to our business
What do you like best about the product?
Qualified has become an important part of our tech stack. We've implemented and trained our AI SDR to handle a lot of the routine questions for both sales and support. It's also helped us get meetings booked during off-hours or when territories have coverage gaps. The training process is straightforward and gives us the flexibility to keep it on message for our brand.
The chat functionality that we started with has also been a good experience for us. With a lot of ability to customize workflows and routing on the back-end, we're able to get the right people notified when a chat comes in for their territory. We've also been able to personalize the end-user experience so that we're not leading with a generic message when we know someone's intent or previous activity.
Signals has become a part of our Account ranking as well. We're using it in SFDC to give our sales team a direct way to gauge 3rd-party intent on topics that are relevant to our business.
The support that we've gotten from Brittany has also been a key factor in our success. She's consistent in helping us work with the features we have and introducing us to new beta features as they release. We have been fortunate to have her as an extension of our team.
The chat functionality that we started with has also been a good experience for us. With a lot of ability to customize workflows and routing on the back-end, we're able to get the right people notified when a chat comes in for their territory. We've also been able to personalize the end-user experience so that we're not leading with a generic message when we know someone's intent or previous activity.
Signals has become a part of our Account ranking as well. We're using it in SFDC to give our sales team a direct way to gauge 3rd-party intent on topics that are relevant to our business.
The support that we've gotten from Brittany has also been a key factor in our success. She's consistent in helping us work with the features we have and introducing us to new beta features as they release. We have been fortunate to have her as an extension of our team.
What do you dislike about the product?
We have to do a fair amount of work to keep the routing rules from overlapping each other with unexpected results. We've got most of the bugs worked out of the system but sometimes still get surprised.
What problems is the product solving and how is that benefiting you?
Qualified helps us with asychronus meeting scheduling as well as live chat - either with our staff or with the AI SDR we've implemented. It benefits us because we have a 24/7 presence on our site that gives people a way to answer basic questions but also book a meeting with a live person at a later time if they need it.
Driving Smarter Conversations and Conversions with Qualified Chat
What do you like best about the product?
As both a marketing manager and active admin/user of Qualified, I’ve seen firsthand how it impacts lead generation and sales alignment. Here are three key strengths:
1. Effective Lead Qualification
Qualified helps us pinpoint and engage high-value visitors in real time. With custom experiences based on behavior, persona, or campaign source, we’ve seen a strong lift in MQL-to-SQL conversions.
2. Easy to Use for Teams
From building experiences to chatting with prospects, the platform is intuitive, especially with the added AI Virtual Assistant. Admin tasks don’t require dev support, and reps ramp up quickly thanks to the clean interface and responsive design.
3. Seamless Salesforce Integration
Its tight Salesforce sync ensures accurate lead routing, real-time visibility, and clean data handoff between teams. It saves time and improves both follow-up and reporting.
1. Effective Lead Qualification
Qualified helps us pinpoint and engage high-value visitors in real time. With custom experiences based on behavior, persona, or campaign source, we’ve seen a strong lift in MQL-to-SQL conversions.
2. Easy to Use for Teams
From building experiences to chatting with prospects, the platform is intuitive, especially with the added AI Virtual Assistant. Admin tasks don’t require dev support, and reps ramp up quickly thanks to the clean interface and responsive design.
3. Seamless Salesforce Integration
Its tight Salesforce sync ensures accurate lead routing, real-time visibility, and clean data handoff between teams. It saves time and improves both follow-up and reporting.
What do you dislike about the product?
No real downsides or dislikes at this time.
What problems is the product solving and how is that benefiting you?
Qualified has played a key role in improving our MQL rates by enabling real-time engagement with high-intent visitors. Its AI-powered chatbot continues the conversation after hours, capturing valuable leads and routing them appropriately—ensuring we never miss an opportunity, even when the team is offline.
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