Qualified
Qualified.com, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,266 reviews
from
External reviews are not included in the AWS star rating for the product.
Piper for email, chat
What do you like best about the product?
- Scalable AI Email campaigns that immediately follow up with those who were offered a meeting and didn't book yet, trial starts and lead gen campaigns
- 55% meeting offered to book rate with our AI SDR on the site
- Intelligent AI SDR Q&A resulting in high quality leads scheduling time with our team
- Easy, clean UI that is simple to navigate
- Piper conversations easy to provide feedback in-app and make adjustments as needed
- 55% meeting offered to book rate with our AI SDR on the site
- Intelligent AI SDR Q&A resulting in high quality leads scheduling time with our team
- Easy, clean UI that is simple to navigate
- Piper conversations easy to provide feedback in-app and make adjustments as needed
What do you dislike about the product?
- Setting up Piper does require some dedicated time, and it is an ongoing optimization. However, this is true of using and training LLMs in general
What problems is the product solving and how is that benefiting you?
Automating processes for Sales so they have time to focus on key accounts.
Great tool, excellent client success team.
What do you like best about the product?
The Qualified tool itself is very user friendly. For someone who has no code experience, I have been able to easily navigate the tool, set up personalized offers for visitors to our site and work with our AI SDR to capture high quality leads.
Our Success Architect Lily has been instrumental in helping us get more complex campaigns off the ground by troubleshooting issues with us, and being hands on in the setup. She's always available to answer questions, provide resources and point us in the right direction.
Our Success Architect Lily has been instrumental in helping us get more complex campaigns off the ground by troubleshooting issues with us, and being hands on in the setup. She's always available to answer questions, provide resources and point us in the right direction.
What do you dislike about the product?
I think one of the only downsides is that sometimes we are looking for features that have not yet been implemented. Usually these items are on the roadmap which is good.
What problems is the product solving and how is that benefiting you?
By using the AI SDR on our website, we now have a tool that can provide 24/7 support on the website when the sales team isn't always available. Our AI SDR also helps us screen leads to be sure the sales team is only interacting with the highest quality leads. This has helped our sales team be more efficient with their time.
Qualified is the future
What do you like best about the product?
Easy to use
The platform has an intuitive interface that doesn't require extensive training to get started. Navigation is straightforward, and the key features are easily accessible without having to dig through multiple menus. Even team members who aren't particularly tech-savvy were able to pick it up quickly.
Great onboarding with our Success Architect Tom Aveling
Tom was exceptional throughout our implementation process. He was responsive, knowledgeable, and took the time to understand our specific business needs. Rather than just walking us through generic features, he helped customize our setup to match our sales process and provided practical tips that we're still using today. His expertise made what could have been a complicated rollout feel seamless.
Saving time with the BDR team - they can focus on qualifying prospects rather than trying to find prospects
This has been a game-changer for our business development reps. Instead of spending hours emailing and calling trailers or people who engaged with our old chat system, they now have a steady stream of booked meetings. Our BDRs can spend their time having meaningful conversations with prospects who are already engaged, which has significantly improved their conversion rates and job satisfaction.
Better prepared for meetings by seeing the pages prospects have viewed
The visitor tracking gives our sales team incredible insight before they even hop on a call. Knowing which product pages someone visited, how much time they spent on pricing, or whether they downloaded resources helps our reps tailor their approach and ask more relevant questions. We're having much more productive initial conversations as a result.
The SDR Chat Bot books meetings without making it complicated for our prospects
Ava handles meeting scheduling smoothly and naturally. Prospects can book time directly through the chat without being redirected to multiple pages or having to fill out lengthy forms. The conversation flow feels human-like, and it integrates seamlessly with our calendar system. We've seen a noticeable increase in meeting bookings since implementing it.
The platform has an intuitive interface that doesn't require extensive training to get started. Navigation is straightforward, and the key features are easily accessible without having to dig through multiple menus. Even team members who aren't particularly tech-savvy were able to pick it up quickly.
Great onboarding with our Success Architect Tom Aveling
Tom was exceptional throughout our implementation process. He was responsive, knowledgeable, and took the time to understand our specific business needs. Rather than just walking us through generic features, he helped customize our setup to match our sales process and provided practical tips that we're still using today. His expertise made what could have been a complicated rollout feel seamless.
Saving time with the BDR team - they can focus on qualifying prospects rather than trying to find prospects
This has been a game-changer for our business development reps. Instead of spending hours emailing and calling trailers or people who engaged with our old chat system, they now have a steady stream of booked meetings. Our BDRs can spend their time having meaningful conversations with prospects who are already engaged, which has significantly improved their conversion rates and job satisfaction.
Better prepared for meetings by seeing the pages prospects have viewed
The visitor tracking gives our sales team incredible insight before they even hop on a call. Knowing which product pages someone visited, how much time they spent on pricing, or whether they downloaded resources helps our reps tailor their approach and ask more relevant questions. We're having much more productive initial conversations as a result.
The SDR Chat Bot books meetings without making it complicated for our prospects
Ava handles meeting scheduling smoothly and naturally. Prospects can book time directly through the chat without being redirected to multiple pages or having to fill out lengthy forms. The conversation flow feels human-like, and it integrates seamlessly with our calendar system. We've seen a noticeable increase in meeting bookings since implementing it.
What do you dislike about the product?
Our support team also uses Qualified and sometimes the chatbot will send out false information.
What problems is the product solving and how is that benefiting you?
Eliminating inefficient manual chat that wasn't converting
Before Qualified, our BDRs were spending countless hours manually monitoring and responding to website chat inquiries. Despite all that time investment, very few of these conversations actually resulted in booked meetings. The manual process was labor-intensive and often led to delayed responses when prospects were ready to engage. Now with Qualified's automated systems, meetings get booked automatically without requiring constant human oversight. This has freed up our BDR team to focus on higher-value activities while actually increasing our meeting booking rate.
Streamlining the lead follow-up process
Previously, when someone filled out our contact or sales form, we had to manually reach out via email or phone to try to schedule a meeting - often playing phone tag or waiting days for responses. This created friction in our sales process and meant we sometimes lost hot leads who were ready to talk immediately. Now, Qualified automatically offers prospects the opportunity to book a time to speak with a rep right after they submit a form. This strikes while the iron is hot and eliminates the back-and-forth scheduling dance. We're capturing more qualified leads and getting them into our sales pipeline much faster than before.
The overall benefit is that we've transformed our website from a passive information source into an active lead generation and qualification machine, while simultaneously making our team more efficient and our prospects' experience more seamless.
Here are some of our results since launching April 27th:
6,418 conversations with visitors
690 meetings booked (60.5% meeting offered to booked conversion rate)
390 new leads created
59% reply rate on AI email follow ups to visitors that are offered a meeting by Ava on the website but don't schedule a time!
Since launching, Ava has not only boosted website engagement but also improved the user experience with instant responses, personalized interactions, and smart guidance—helping your team scale and convert more effectively
Before Qualified, our BDRs were spending countless hours manually monitoring and responding to website chat inquiries. Despite all that time investment, very few of these conversations actually resulted in booked meetings. The manual process was labor-intensive and often led to delayed responses when prospects were ready to engage. Now with Qualified's automated systems, meetings get booked automatically without requiring constant human oversight. This has freed up our BDR team to focus on higher-value activities while actually increasing our meeting booking rate.
Streamlining the lead follow-up process
Previously, when someone filled out our contact or sales form, we had to manually reach out via email or phone to try to schedule a meeting - often playing phone tag or waiting days for responses. This created friction in our sales process and meant we sometimes lost hot leads who were ready to talk immediately. Now, Qualified automatically offers prospects the opportunity to book a time to speak with a rep right after they submit a form. This strikes while the iron is hot and eliminates the back-and-forth scheduling dance. We're capturing more qualified leads and getting them into our sales pipeline much faster than before.
The overall benefit is that we've transformed our website from a passive information source into an active lead generation and qualification machine, while simultaneously making our team more efficient and our prospects' experience more seamless.
Here are some of our results since launching April 27th:
6,418 conversations with visitors
690 meetings booked (60.5% meeting offered to booked conversion rate)
390 new leads created
59% reply rate on AI email follow ups to visitors that are offered a meeting by Ava on the website but don't schedule a time!
Since launching, Ava has not only boosted website engagement but also improved the user experience with instant responses, personalized interactions, and smart guidance—helping your team scale and convert more effectively
Qualified Engagement
What do you like best about the product?
The ability to create different workflows based off of meeting types. You can easily edit/change what you need with everything being synced to SFDC.
What do you dislike about the product?
There's a lot you can do with the platform that we're probably underutilizing because we don't know all that's available.
What problems is the product solving and how is that benefiting you?
Increasing our meetings offered to booked conversion rate, alerting us when a known visitor is on our site so our team can follow up, immediate conversations.
Game-Changer for Pipeline Acceleration and ABM Execution
What do you like best about the product?
Qualified has become a critical part of our marketing tech stack. The integration with Salesforce is incredibly tight, which allows us to create hyper-targeted, real-time experiences for key accounts. I love the flexibility of the Experiences builder—it’s intuitive enough for marketers to use, but powerful enough to support complex routing and logic.
The visibility into buyer intent is also a huge win. Between Qualified Signals and the chat engagement data, we’re uncovering warm leads earlier and arming our sales team with context they actually use. Their support team is excellent too—responsive, knowledgeable, and invested in our success.
The visibility into buyer intent is also a huge win. Between Qualified Signals and the chat engagement data, we’re uncovering warm leads earlier and arming our sales team with context they actually use. Their support team is excellent too—responsive, knowledgeable, and invested in our success.
What do you dislike about the product?
There’s a bit of a learning curve if you’re trying to build advanced experiences or deeply customize integrations, especially without a dedicated admin. Reporting is improving, but I still find myself exporting data to fully understand performance beyond surface-level metrics.
What problems is the product solving and how is that benefiting you?
We’re solving for real-time engagement with high-intent accounts—especially those in active buying cycles who previously would’ve bounced without ever talking to us. Qualified helps us reduce form friction, personalize outreach, and connect sales with decision-makers faster. It’s also been a key player in scaling our ABM program by surfacing pipeline-ready leads and shortening deal cycles.
Qualified delivers high-converting leads with powerful AI and stellar support
What do you like best about the product?
Qualified has really transformed our inbound motion. The AI SDR is shockingly accurate in qualifying visitors and handling Q&A, leading to high-quality meetings without human intervention. The platform is intuitive, easy to use, and we’re consistently seeing 80% open rates with over 50% conversion to booked meetings. Plus, our CSM is incredible—she’s responsive, sharp, and helps us navigate even the most complex questions with ease. We wanted to get up and running within a month and they really helped us accomplish that goal.
What do you dislike about the product?
Honestly, there’s not much to dislike. Occasionally we run into edge cases that require custom configuration—but support is quick to help us work through them.
What problems is the product solving and how is that benefiting you?
Qualified is helping us capture and convert leads we would’ve otherwise missed—especially after hours or when our team is unavailable. The AI SDR engages site visitors in real time, answers their questions, qualifies them, and offers meetings around the clock. This has significantly increased our conversion rates and ensures we’re not leaving pipeline on the table.
Impressive Lead Engagement and Seamless Salesforce Integration with Qualified.com
What do you like best about the product?
The AI SDR's ability to hold a high volume of meaningful conversations that effectively qualify leads and boost website engagement, combined with the powerful Salesforce integration that ensures smooth data flow and efficient pipeline management. Additionally, the excellent support during implementation made a significant difference.
What do you dislike about the product?
Some complexity in using Automatic Experiences, Workflows, and Blocks. I think the way these features interrelate could be made a little more intuitive.
What problems is the product solving and how is that benefiting you?
Qualified.com solves some really important challenges for our team by letting us engage with website visitors in real time, speeding up and improving how we qualify leads, and making sure everything flows smoothly with Salesforce for managing the pipeline.
High hopes for this tool and it exceeded them
What do you like best about the product?
We've been using Qualified for several months now and it has completely transformed how we engage with our audience and book meetings. We are seeing a 25% conversion rate to booked meetings — a huge lift from our normal demo to meeting channel. Cannot believe how well our AI BDR engages and answers questions. Visitors are greeted with a much more polished and professional experience with the ability to qualify leads in real time. We are experiencing a 71% meeting offer-to-book rate. We could not be happier with Qualified.
None of this would be possible without the exceptional work from our dedicated QSA Lily. She is so knowledgeable about the product and made the implementation and ongoing support effortless
None of this would be possible without the exceptional work from our dedicated QSA Lily. She is so knowledgeable about the product and made the implementation and ongoing support effortless
What do you dislike about the product?
Wish it were a little more intuitive to set up audiences and routing rules. Somewhat of a learning curve
What problems is the product solving and how is that benefiting you?
We have lofty pipeline and bookings goals and Qualified is helping us reach those. We are getting more qualified pipeline from engaged buyers which is leading to faster sales cycles.
Amazing support from our CSM!
What do you like best about the product?
Great tool to identify traffic on the website and improve user experience with chat interactions. Signals is also an awesome feature that allows the sales reps to prioritize outbound plays by identifying accounts and prospects that have been active on certain website pages.
Also worth being mentioned is the support from CSM Marcie. She has quickly helped us re-implement the platform and enable us on new features and capabilities. We were definitely underusing Qualified due to a lot of internal change within our company, and Marcie made sure we are making the most out of it.
Also worth being mentioned is the support from CSM Marcie. She has quickly helped us re-implement the platform and enable us on new features and capabilities. We were definitely underusing Qualified due to a lot of internal change within our company, and Marcie made sure we are making the most out of it.
What do you dislike about the product?
Being on the sales side, I just wish the platform would have more sales focused features embedded into signals. Not a deal breaker, but it would help me use it even more.
What problems is the product solving and how is that benefiting you?
Improving website user experience and identifying website visitors.
Amazing platform, easy to talk to any website visitors at the right time, turn them into leads.
What do you like best about the product?
At the beginning of the journey, I found that integration was very easy and quick. We started using the platform soon afterward. The interface is easy to use , I can manage chats and track leads without any hassle. It shows me visitors who are really interested, so I can talk to them at the right time. I can see what questions they might ask, which helps me prepare better. The support team responds quickly whenever I face any issues. I keep checking the app often to stay updated on my leads.
What do you dislike about the product?
I haven’t found any reason to dislike the tool. I’m not looking for flaws. It serves my purpose to be on Qualified.
What problems is the product solving and how is that benefiting you?
Qualified helps me connect with the right website visitors in real time, especially those who are genuinely interested. It saves time by showing who’s ready to talk, so I don’t waste effort on low-quality leads. It also helps me stay prepared by giving insights into what visitors are looking at or planning to ask. Overall, it’s made my lead engagement faster, more focused, and more effective.
showing 11 - 20