Qualified
Qualified.com, Inc.Reviews from AWS customer
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Smart Investment
What do you like best about the product?
It quickly generated a substantial new sales pipeline and integrates smoothly with our Salesforce environment. Qualified is among the best marketing technology investments I’ve seen in years. Their customer enablement is also very good.
What do you dislike about the product?
The reporting capabilities could be more flexible.
What problems is the product solving and how is that benefiting you?
With Qualified, we are able to engage website visitors, address top-of-funnel questions, route inquiries to the relevant teams, set meetings, and gain a wide range of visitor demographics and insights.
Excellent onboarding, support, and results with Qualified
What do you like best about the product?
Our experience with Qualified has been great from the start. The onboarding team was super helpful and made everything really easy to set up. They walked us through every step and made sure we understood how to get the most out of the platform.
The product itself is really straightforward to use and integrates nicely with our existing tools. The AI chatbot has made a big difference for us. We’ve seen a clear lift in website conversions and more qualified leads getting to our sales team faster.
Their support team is also awesome. Anytime we’ve had a question or wanted to try something new, they’ve been quick to jump in and help.
Overall, it’s been a smooth experience and one of the more impactful tools we’ve added to our tech stack.
The product itself is really straightforward to use and integrates nicely with our existing tools. The AI chatbot has made a big difference for us. We’ve seen a clear lift in website conversions and more qualified leads getting to our sales team faster.
Their support team is also awesome. Anytime we’ve had a question or wanted to try something new, they’ve been quick to jump in and help.
Overall, it’s been a smooth experience and one of the more impactful tools we’ve added to our tech stack.
What do you dislike about the product?
If anything, I’d say I wish there were a few more customization options for offers and how images display. It’s a newer feature, so I know they’re continuing to build it out, but it would be great to have more flexibility for branding and layout down the line.
What problems is the product solving and how is that benefiting you?
Before Qualified, we didn’t have any chatbot on our site, so a lot of visitors with questions were dropping off without ever engaging. Now, the AI chatbot helps answer those questions in real time and connects people to the right content or team member right away. We’ve seen a noticeable uptick in demo requests since adding it.
The built-in meeting scheduler has also been a huge help. It’s cut down the time between someone requesting a demo and actually getting on a call, which has made our follow-up process a lot smoother and improved conversion rates overall.
The built-in meeting scheduler has also been a huge help. It’s cut down the time between someone requesting a demo and actually getting on a call, which has made our follow-up process a lot smoother and improved conversion rates overall.
Seamless Setup and Outstanding Support with Qualified
What do you like best about the product?
We implemented Qualified only a few months ago, but the setup and roll out has been very straight forward and easy. We had a unique temporary setup request and our CSM, Mike Witt, was able to accommodate every request even if it required a workaround to make it happen. The frequent check in meetings and quick response through email has really helped us expand and grow adoption for this initiative in our company and it's been a big highlight of our achievements this year!
What do you dislike about the product?
The only minor critique that comes to mind is the limited reporting capabilities in terms of filtering options and export capabilities. We've been able to have our CSM manually pull those for us, but would be especially helpful if we had the ability to do it ourselves.
What problems is the product solving and how is that benefiting you?
We had a goal of bringing more personalization to our website, as well as finding ways of utilizing AI, so addressed both of those initiatives. The UX has helped our visitors engage more, navigate the site better, and also helped to direct traffic looking for support, careers pages, etc to the right places instead of having each one fill out a contact form. The SDR and sales teams who follow up on our leads has noticed a big improvement in quality of leads and meetings. The ability for our teams to see the chat and website history has really helped us tailor the follow up and understand potential interest in other solutions or offerings.
Easy migration to Qualified, with great support from CS
What do you like best about the product?
We recently transitioned to Qualified and had a great onboarding and implementation experience, due in large part to the support from our CSM, Jon. Given our tight timeframe, we still managed to launch earlier than planned, which was a great win. The implementation process was straightforward and easy to follow, and setting up our account was handled in a very organized and comprehensive manner. I'm looking forward to implementing the rest of the features and capabilities as we continue to set up our account.
What do you dislike about the product?
There's a lot to learn, but nothing to dislike about Qualified so far.
What problems is the product solving and how is that benefiting you?
The biggest benefit is being able to see high value accounts on the website, and allowing our BDRs to pounce and engage in live conversations. We haven't been able to do this motion before with our past chat solution. Qualified provides a better view into our website visitors, and allows our teams to be proactive in turning conversations into meetings.
Real-Time Engagement Made Easy with Exceptional Support
What do you like best about the product?
Qualified simplifies the process of engaging with high-intent visitors in real time, while also giving us clear insights into visitor activity. This visibility helps our team route leads more efficiently and have more meaningful conversations with the right prospects at the right time. I also want to highlight the outstanding support we’ve received from our Qualified Success Architect, Michael Witt. Mike has been an invaluable resource; always responsive, knowledgeable, and proactive. His guidance has helped us optimize our setup and get the most out of Qualified.
What do you dislike about the product?
While Qualified has proven to be a valuable tool overall, I found that the learning curve for building segments and configuring the routing logic could be smoother. It took me a while to fully grasp how everything was organized and to feel confident making adjustments. Introducing a more guided or visual setup process would likely help new admins become comfortable with the system more quickly.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve a few key challenges around lead engagement and routing. Now, our team can instantly engage with prospects while they’re actively exploring our site, which has led to more meaningful conversations. It’s been a huge help in giving us visibility into visitor behavior, and the automation features save time and reduce manual work, while still keeping interactions personalized.
Piper SDR for Simetrik
What do you like best about the product?
Definitely: ease of use and implementation. The customer support was also amazing, deployment of the AI SDR was pretty much clean.
What do you dislike about the product?
I would love to have a bit more control on some graphic elements (color, positioning).
What problems is the product solving and how is that benefiting you?
The platform offers effective lead capturing and routing features.
Immediate ROI and Powerful Features, Quicker Action on Web Visitors
What do you like best about the product?
Qualified has made it super easy for us to identify and nurture otherwise unknown web traffic. The platform is very easy to use, allows for multichannel touch points between the AI SDR and email functionality. We've seen immediate ROI from this tool. The team we have worked with from initial exploration to purchase and implementation/optimization has been very responsive and quick to tweak things with us.
What do you dislike about the product?
Implementation can be a bit complex, but we expected that going in to it given how much the tool does by itself once properly trained!
What problems is the product solving and how is that benefiting you?
Qualified is directly helping us increase our web conversions by identifying and conversing with people on our site who may otherwise remain anonymous to us, or not seek more information. The AI SDR is able to increase those conversions bringing us deals we may not have otherwise generated.
Effective Inbound Routing and Fast Lead Response—No Complaints!
What do you like best about the product?
My favorite thing about Qualified is our ability to route inbound conversations effectively and pounce on website visitors to increase speed to lead and outbound efforts. We are able to integrate our very complex routing rules in SFDC to make sure visitors speak to the right person. Our CSM, Cassie Tran, is also exceptional. She's very quick to respond, understands our business extremely well, and proactively addresses any potential challenges before we even see them.
What do you dislike about the product?
The system felt complex at first, but it was easy to master with the help of our CSM.
What problems is the product solving and how is that benefiting you?
Qualified has helped us significantly increase inbound pipeline by actively and quickly engaging with website visitors. It helps us proactively address prospect's concerns and understand their needs without them having to submit a cumbersome form, reducing back and forth and increasing speed to lead.
7X more meetings! Say less.
What do you like best about the product?
What has consistently impressed me, not just within this product category but also compared to all other vendors, is their QSRs and their genuine dedication to supporting customer success. They truly grasp the goals of your company and assist in translating those objectives into meaningful KPIs that clearly demonstrate pipeline success.
What do you dislike about the product?
They do the inbound chat and outbound AI email space extremely well and my only wish would for them to grow product offering in lead routing and enrichment for more than just web visitors.
Perhaps they excel in their product category because they don't over extend themselves.
Perhaps they excel in their product category because they don't over extend themselves.
What problems is the product solving and how is that benefiting you?
After using Piper for five months, we managed to surpass our meeting goal for Q3 by 7x! Additionally, we saw a significant boost in our lead generation, achieving results 4x than in Q2.
Outstanding AI Features, Seamless CRM Integration, Excellent Customer Success Team
What do you like best about the product?
There are many aspects of Qualified that I appreciate, such as the AI SDR agent, Piper email, and its seamless integration with our CRM. I also find the analytics and reporting features to be excellent, particularly the visitor behavior reports, which provide valuable insights for our CRO initiatives. Lastly our CSRs have been fantastic and are quick to respond and support our needs.
What do you dislike about the product?
Nothing comes to mind that i would say I dislike.
What problems is the product solving and how is that benefiting you?
Qualified is assisting our account executives through its AI SDRs, streamlined meeting booking experiences, and seamless integration with our CRM.
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