Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified - Seamless Website & Salesforce Integration backed by Exceptional Customer Success
What do you like best about the product?
What I like best about Qualified is its combination of product quality, seamless integrations, and an outstanding Customer Success Team. From initial configuration to rollout for our Sales team, the platform has delivered exactly as advertised—quickly and reliably. That kind of dependability is rare in today’s software market.
Qualified's new AI Agent technology, Piper, has made remarkable strides over the past year, and I’m thrilled with the results we’re seeing so far. Qualified is continuously innovating to deliver features that enhance engagement and outcomes.
Regarding integration, Qualified is easy to work with—especially on Salesforce. Since it’s natively built to run on the Salesforce platform, the seamless integration allows us to maximize efficiency. We’ve also successfully integrated HubSpot and 6sense, which has further streamlined our marketing and sales workflows.
Finally, the Customer Success Team is simply world-class. Brittany, our CSM, feels like an extension of my team. This is the second business where I’ve had the privilege of working with her, and she’s consistently a delight—friendly, knowledgeable, and immensely capable. She truly elevates the entire Qualified experience.
Qualified's new AI Agent technology, Piper, has made remarkable strides over the past year, and I’m thrilled with the results we’re seeing so far. Qualified is continuously innovating to deliver features that enhance engagement and outcomes.
Regarding integration, Qualified is easy to work with—especially on Salesforce. Since it’s natively built to run on the Salesforce platform, the seamless integration allows us to maximize efficiency. We’ve also successfully integrated HubSpot and 6sense, which has further streamlined our marketing and sales workflows.
Finally, the Customer Success Team is simply world-class. Brittany, our CSM, feels like an extension of my team. This is the second business where I’ve had the privilege of working with her, and she’s consistently a delight—friendly, knowledgeable, and immensely capable. She truly elevates the entire Qualified experience.
What do you dislike about the product?
A downside to Qualified is that it’s a little pricey. However, compared to other players in the space, like Drift, the pricing is on par for a solution at this level. More importantly, the value Qualified delivers far outweighs the cost. The seamless integration, exceptional product quality, and top-notch Customer Success Team and Process make it worth the investment.
What problems is the product solving and how is that benefiting you?
Qualified is solving several key challenges for our team and delivering exceptional results. Their AI Co-Pilot is a game-changer, helping to train and enable our SDRs and BDRs with real-time guidance. The AI Co-Pilot has accelerated the Sa;es Team ramp time and improved their confidence and effectiveness in engaging with prospects.
Additionally, the AI Agent has transformed how we interact with prospects. It answers questions, qualifies leads, and seamlessly books meetings directly with Sales. One standout feature is its ability to have conversations in multiple non-English languages, even though our content is only available in English. This has expanded our reach and improved our engagement with global prospects.
In just a few weeks, we’re already on pace to double the number of meetings booked through Chat and Conversational Sales platforms. Qualified has streamlined our lead qualification process and made it easier than ever to connect with the right prospects at the right time, driving measurable impact on our pipeline.
Additionally, the AI Agent has transformed how we interact with prospects. It answers questions, qualifies leads, and seamlessly books meetings directly with Sales. One standout feature is its ability to have conversations in multiple non-English languages, even though our content is only available in English. This has expanded our reach and improved our engagement with global prospects.
In just a few weeks, we’re already on pace to double the number of meetings booked through Chat and Conversational Sales platforms. Qualified has streamlined our lead qualification process and made it easier than ever to connect with the right prospects at the right time, driving measurable impact on our pipeline.
Great Product - Amazing Onboarding Experience!
What do you like best about the product?
We had an incredible experience with the customer success team, especially Britany, who made our implementation process seamless and efficient. Despite the tight timeline during the holidays, Britany kept us on track, ensuring all action items and deadlines were met.
She went above and beyond, providing excellent sales enablement training for both our Sales and BDR teams, which has already made a noticeable impact. The results speak for themselves—our AI agent is now booking meetings for us 24/7, even in multiple languages we don't speak!
This implementation has exceeded our expectations, and we’re thrilled with the results. Thank you, Britany, and the entire team, for your outstanding support!
She went above and beyond, providing excellent sales enablement training for both our Sales and BDR teams, which has already made a noticeable impact. The results speak for themselves—our AI agent is now booking meetings for us 24/7, even in multiple languages we don't speak!
This implementation has exceeded our expectations, and we’re thrilled with the results. Thank you, Britany, and the entire team, for your outstanding support!
What do you dislike about the product?
no downsides really - Great tool that integrates seamlessly with helps us turn website traffic into pipeline
What problems is the product solving and how is that benefiting you?
With 24x7 engagement, we never miss a lead. Piper is constantly capturing pipeline. We’re continuing to book meetings while maintaining a high level of quality—and it’s happening automatically! Additionally we have reliable attribution on both sources and influenced deals.
Qualified is a Game Changer
What do you like best about the product?
We migrated to Qualified after having a rough experience with a different platform. Qualified has lived up to all of its promises and our CSM Jennifer has been amazing every step of the way. She is always very knowledgabe, happy to help us build out new rules, talk us through any proposed changes, and responsive. Its integration with Salesforce has also been a huge win. By bringing in Qualified we have been able to build credibility with our internal teams. The implementation was straightforward and Jennifer walked us through it at every step. 10/10 recommend Qualified and Jennifer.
What do you dislike about the product?
No downsides. It is a tool that is advertised as is. Easy to use and setup.
What problems is the product solving and how is that benefiting you?
Capturing intent by tracking users on our website and then allowing us to engage and offer meeting bookings. It ensures we capture those interested buyers where they are, when they are most ready to being open to learning more about our solution.
Qualified - What Drift can do and more.
What do you like best about the product?
Qualified offers a lot out of the box for chat and then some. Integrations are fairly straightforward, but what really stands out is the way Qualified goes about implementation. Their team is 100% in your court and is not just trying to shovel you software.
What do you dislike about the product?
Some parts of the UI make it difficult to work efficiently—I'm looking at you, "no more than 1 tab allowed open at once."
What problems is the product solving and how is that benefiting you?
Qualified is helping us capture more interest and intent on the site while also serving as an alternative method to lead gen.
Integrating Piper AI on Valpak's homepage
What do you like best about the product?
Qualified was very hands-on when it came to answering any questions our marketing team had when it came to setting up this chat bot. Kayln Selor was an amazing success architect and met with my team and I at least once a week. Whether it was setting up rules, goals and content for our AI (Valerie), Kayln exceeded our expectations and got our chat bot launched on the day we desired. Valerie has been live for about 4 days now and has already had over 100 conversations and booked over 20 meetings. This is more than we could have expected and are highly satisfied with the results. When it comes to tracking and going over the chats Valerie has conducted, it is very simple to see the entire conversation and correct any mistakes she has made.
What do you dislike about the product?
I think the only issue we faced along the way was having connection issues with syncing outlook calendars to qualified. Although this was rapidly resolved and Kayln and her team was a tremendous help and would recommend Qualified to any team that is looking for Live Chat or AI chat on their web pages.
What problems is the product solving and how is that benefiting you?
We have fixed the response times and percision of the responses that our SDR's used to give. Now instead of waiting sometimes hours (depending on time of day) for a response, our chat bot Valerie has been creating meetings with visitors in minutes.
Excellent Tool, Next Level Support!
What do you like best about the product?
The product features + next level support. Qualified at excels at what it does and is continuously innovating with new features. Every time something new comes up that we want to utilize or implement, it’s either already available, in the upcoming roadmap, or promptly backed as a feature request by our QSA.
But what truly sets Qualified apart is the exceptional support we’ve received from Qualified Success Architect, Shawn Gray. He is incredibly responsive, understands our short term and long term goals, and constantly provides suggestions on how we can take our strategy to the next level. He truly feels like an extension of the Culture Amp team!
But what truly sets Qualified apart is the exceptional support we’ve received from Qualified Success Architect, Shawn Gray. He is incredibly responsive, understands our short term and long term goals, and constantly provides suggestions on how we can take our strategy to the next level. He truly feels like an extension of the Culture Amp team!
What do you dislike about the product?
Nothing so far. The most minor thing that I can note is that it takes a lot of manual effort to dig through conversations and understand topic trends.
What problems is the product solving and how is that benefiting you?
Driving personalized, context-aware conversations that accelerates engagement + conversion and ultimately pushes leads down funnel.
Next Level AI Webchat Tech with Human Support!
What do you like best about the product?
Qualified has been helpful in expediting website engagement and contact requests. The different tailored experiences are great and we've solved past issues regarding incorrect traffic and intent.
Also, the support and CS team is excellent. It's doubtful you'd get this level of expertise and support from other larger competitors.
Also, the support and CS team is excellent. It's doubtful you'd get this level of expertise and support from other larger competitors.
What do you dislike about the product?
There are still martech integrations that need to be updated or included so that we can have a fully integrated system.
What problems is the product solving and how is that benefiting you?
It's giving us real-time conversational feedback from buyers and allowing us to connect them with sellers right away.
Intuitive product to use
What do you like best about the product?
The product is easy to use and intuitive.
What do you dislike about the product?
Use of AI is not always as we would like in Dutch
What problems is the product solving and how is that benefiting you?
Engaging in website visitors.
Setup call with Maddie
What do you like best about the product?
I love the shortcuts and the meeting integration with the chat.
What do you dislike about the product?
Nothing yet!
It's my first day using it and it's going great.
It's my first day using it and it's going great.
What problems is the product solving and how is that benefiting you?
Converting website visitors into customers
Great product, great support and onboarding
What do you like best about the product?
I had a great experience with the sales rep (Justin) and solutions engineers at Qualified - they made sure they understood our needs and helped us understand the product over the course of multiple demos. We are live as of today and the onboarding team (Maddie) has been fantastic as well. They helped us get setup quickly and she has helped build out the experiences and streams which is very helpful. Excited to continue working with Qualified!
What do you dislike about the product?
As of right now there is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
Our previous service was Warmly and we noticed that the chat bot was not populating on our website for the majority of users. After 6 months they also were not able to get the SF integration to work. Qualified got the chat up and running and it is showing up and working as it should. We are also now able to create leads in SF and track visitors by their status in SF and or opps on the account, etc. We have not begun using the AI features yet but excited to see what that has in store as well.
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