Qualified
Qualified.com, Inc.Reviews from AWS customer
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superior functionality and support
What do you like best about the product?
We had used another live site chat tool previously that was satisfactory. But the functionality and technology of Qualified were too hard to pass up and has proven to be a great asset to us. On top of the tool itself, the ongoing support, insights, and guidance we receive from the Qualified team has been above expectations. We know we always have a responsive partner to go to with questions, problems, new ideas, etc.
What do you dislike about the product?
Nothing really. Some on our own team have embraced it more than others but we have seen no downside.
What problems is the product solving and how is that benefiting you?
Qualified helps us gain much better and faster intent signals data at the accounts level while helping us schedule more high-quality meetings with both new prospects and existing clients visiting our site. It is a great extension of our marketing and business development strategy.
Truly monetizes our Website
What do you like best about the product?
The features of Qualified give us incredible insight to website visitors, and helps our sales team engage with potential visitors while they are actively researching our solutions. We have seen a major uptick in qualified leads for Sales and customers who are happy to have an instant conversation with our sales team. It was easy to integrate to our Salesforce instance. Our Qualified Success Architect has been fantastic as we ramp up - patient, technical, and responsive!
What do you dislike about the product?
Administrators and Users need to be ready and willing to learn the new app to get the most out of it, but if you do, you see very nice returns on your investment.
What problems is the product solving and how is that benefiting you?
Qualified helps us identify potential customers, in our ICP, who are researching on our website for a buying decison; we are then able to capture that info, and interact immediately or as a follow up.
AI SDR Helping to Scale our Team and Drive Website Conversions
What do you like best about the product?
Qualified has been instrumental in helping us drive speed to lead while providing valuable insights to website traffic and visitors. We have been leveraging their AI SDR to help scale our team and qualify and convert website leads during offhours, driving conversions and improving the user experience for our visitors. It is a powerful tool that is instrumental in our martech stack.
What do you dislike about the product?
I can't think of any specific items that I dislike about Qualified at this point. The tool works the way it is supposed to, the data insights are easy to obtain and leverage, and our support from the Qualified team has been fantastic.
What problems is the product solving and how is that benefiting you?
Qualified allows our SDR team to scale without additional resources by leveraging their AI SDR. We utillize this functionality during offhours to engage with website visitors and convert these conversations into meetings. The tool also allows us to route support requests quickly to the apprioriate internal resource or content on our site, creating a better customer experience. Qualified also allows our team to surface specific offers to known prospects that helps to drive speed to lead. The analytics provided by Qualified are extremely valuable and allow us to create tailored campaigns based on intent and have better insights into our website visitors.
Prospecting made easy
What do you like best about the product?
The ability to pounce on prospects in the website and when they schedule time with me through qualified!
What do you dislike about the product?
Every now and then it would glitch when trying to chat with someone, but it's seldom.
What problems is the product solving and how is that benefiting you?
The visibility into prospects visiting the site for intent.
Works as advertised, customization to our website is a bonus
What do you like best about the product?
They are very responsive to our team, the customization has been spot on, the customer support provided has been quick to follow through for us! Works as it should, easy to use and gets the sales leads over to our team quickly. The AI SDR chatbot works as advertised and has been customized to our needs.
What do you dislike about the product?
No issues at the present time, our needs are met and exceeded.
What problems is the product solving and how is that benefiting you?
When we are after business hours the platform can cover business development inquiries. Sales leads are directed to a team member or to book quick meetings.
Excellent Service and Expertise – Highly Recommend Qualified!
What do you like best about the product?
We have only been implemented with Qualified for a short time now, and I'm really impressed. The customer support is outstanding - Lauren and Rachel have taken every step possible to provide top notch support and working through our complex business flows and processes. The platform itself is easy to use. Plus, the number of featuures is fantastic, allowing us to streamline our processes better through proper scaling. Highly recommend!
What do you dislike about the product?
While Qualified offers a lot of great feautures, I wish the reporting tools were are bit more customizable. This is very minimal though, in accordance to everything Qualified offers.
What problems is the product solving and how is that benefiting you?
Qualified has been a game-changer for us by streamlining our website traffic. It helps us quickly connect with website visitors through live chat and automated messaging, ensuring no leads slip through the cracks and activating our SDR team. This has improved our conversion rates and overall customer satisfaction. Highly beneficial for our team!
AI SDR (Piper) To The Rescue!
What do you like best about the product?
Qualified has allowed us to create sales in our sales organization by allowing us to provide a cohesive front-line sales experience to our customers. From adding an AI SDR (Piper) to our website and AppExchange experience which creates meaningful touchpoints, to generating meaningful data to so we can enhance the sales motion, Qualified has truly enhanced our sales approach. As a side note, their customer support and ease of implementation are A+ because both their consultants and leadership are plugged into the process.
What do you dislike about the product?
It takes a bit of time to get used to building workflows to help with automation, but their consultants are there to help through the entire process.
What problems is the product solving and how is that benefiting you?
Creating scale for our sales teams and cohesive outward messaging to clients.
Great experience with Qualified!
What do you like best about the product?
We've been using Qualified for several months now, and it has been an incredible tool for our team. Our Qualified Customer Success Manager is outstanding – she's highly responsive, communicative, and genuinely invested in our success. Whether it's answering questions, providing insights, or helping us optimize the platform to get the most value, she's always on top of it. It's clear that the team at Qualified cares about our growth and is committed to making sure we're maximizing the tool’s potential. The support we've received has been top-notch, and we’re thrilled with the experience. Highly recommend!
What do you dislike about the product?
Limitations with having to sync to Salesforce first (instead of HubSpot) which creates some difficulty with order of operations, scoring, etc. since all of our other leads go through HubSpot first, then Salesforce.
What problems is the product solving and how is that benefiting you?
Qualified enables scheduling a meeting with sales super easy (for everyone involved - both our sales team and the prospect/visitor), making it a win-win experience overall. It also helps nurture folks who are on our site by offering them relevant content, even if they're not ready to book a meeting with sales yet.
Qualified has been a game changer so far! Absolutely recommend the platform.
What do you like best about the product?
Qualified helps our SDR's be more productive, it gives them the tools to be successful and streamlines the process of getting qualified leads into the funnel. The team at Qualfied and our Qualified Success Architect Brittany have been so easy to work with and helpful. They have made the process of onboarding seamless.
What do you dislike about the product?
None so far, I really cant think of any negatives we have experienced.
What problems is the product solving and how is that benefiting you?
Qualified is helping us meet the web visitor where they are, and better inform them on our solutions, while also fast tracking the process to getting them on a call.
Outstanding tool. Even better partnership
What do you like best about the product?
Our Success Architect is easily the best I've ever worked with, and I've worked with dozens across dozens of SaaS tools. Qualified is absolutely committed to our success. The tool itself has every feature I could possibly imagine for enhancing a 1:1 experience on our website, and our Success Architect takes steps to understand our short and long term goals and is constantly suggesting ways we can better leverage Qualified to support those goals (and not just the ones that are 'upsellable').
Recently, we made the decision to add AI chat to our Qualified environment, and once again, our Success Architect guided us through every stage, always checking in on our priorities and making sure we delivered an outstanding experience to our site visitors. As someone who works a lot of go to market AI, Qualified's AI chat was the easiest to stand up, the easiest to manage, and produced the best overall outputs on the website vs. other fully automated tools. I highly recommend making the jump!
Recently, we made the decision to add AI chat to our Qualified environment, and once again, our Success Architect guided us through every stage, always checking in on our priorities and making sure we delivered an outstanding experience to our site visitors. As someone who works a lot of go to market AI, Qualified's AI chat was the easiest to stand up, the easiest to manage, and produced the best overall outputs on the website vs. other fully automated tools. I highly recommend making the jump!
What do you dislike about the product?
Qualified is highly configurable with a lot of functionality, and as a result is highly technical and can be difficult to learn
What problems is the product solving and how is that benefiting you?
Qualified helps us have a highly personalized website experience, including, campaign based, company based, and 1:1 live chat
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