Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified Review - Jennifer Schneider
What do you like best about the product?
Its ease of use. The platform UI is pretty easy to use and set up. And our account rep Jennifer is always very responsive, and has made our onboarding to Qualified very easy. Im in Qualified daily, its very easy to review past conversations, upload new content etc. The platform is very easy to use.
What do you dislike about the product?
The only very small detail I've found is the inability to run different versions of the same card on the same page (doing split testing).
What problems is the product solving and how is that benefiting you?
To allow chatbot functionality on our site, and to allow meeting booking with no delay, reducing dropoff.
A powerful platform for prospect engagement
What do you like best about the product?
Qualified offers a wide variety of features and experiences you can use to engage prospects on your site or elsewhere. We use the Meetings booker in conjunction with Hubspot forms as well as the AI SDR. Both have been excellent so far in helping us engage and accelerate prospects from web touches to live sales conversations, and both have allowed us to scale faster. Our QSA Jennifer has also been outstanding to partner with from initial implementation to ongoing optimizations and expansion of the features we take advance of. She makes sure we're building the right way and that we can always get an answer on questions or issues that arise.
What do you dislike about the product?
Would love more customizability for the Offers. Somewhat limited in design/placement control.
What problems is the product solving and how is that benefiting you?
Qualified helps us shorten the time and distance between prospects interacting with our site and them having live conversations with our sales team. The platform allows us to engage them, answer questions, point them to relevant resources, and then guide them to booking a follow up convo with our team. It decreases time spent sitting between stages and it reduces funnel leakage by ensuring there's a quick hand off to the team for next steps.
Qualified is a game changer.
What do you like best about the product?
One of the things I appreciated most about Qualified was how easy it was to use. The platform itself was intuitive, which made adoption smooth across our team. But what truly set the experience apart was our amazing rep, Brittany. She consistently went above and beyond to handle any issues we encountered, no matter how complex.
Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified.
Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified.
What do you dislike about the product?
I dislike that you cant copy a chat from a customer conversation from qualified.
What problems is the product solving and how is that benefiting you?
Qualified is solving the problem of finding leads who could be interested in our products. Allowing BDRs to reach these leads ASAP.
Amazing customer support and hands on implementation! Already seeing great results from the tool!
What do you like best about the product?
The platform is driven by data and allows me to manage all functionalities and settings easily. AI Studio setup was exhaustive and the customer success manager helped guide us throughout each step while recommending best practices. I review it every other day if not every day but it is easy to update if anything needs to be. Excited to implement a few more features over the next few months.
What do you dislike about the product?
I am excited to see ROI soon. A few product feature requests I made with the rep might be under way already which was good to hear.
What problems is the product solving and how is that benefiting you?
Faster lead qualification and pipeline build.
Exceptional Partnership with Qualified – and an Even Better Team!
What do you like best about the product?
What I like best about Qualified is how intuitive and powerful the platform is when it comes to creating personalized, real-time experiences for our high-value website visitors. It allows us to meet buyers where they are in their journey—with smart routing, dynamic messaging, and seamless integrations that truly connect marketing and sales. We have been loving the opportunity to explore the functionality of the AI SDR, ours is named QUINN, and the AI Email Campaigns.
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
What do you dislike about the product?
There’s very little to “dislike” about Qualified—it’s a strong platform backed by an even stronger team. Qualified is always iterating and improving, and our Success Architect Brittany does an amazing job of passing along feedback and helping us find workarounds when needed. It’s clear that the team genuinely listens to customer input, which makes us confident these enhancements will come with time.
What problems is the product solving and how is that benefiting you?
With Qualified, we’re able to dynamically route key accounts to the right reps, trigger personalized messaging based on buyer behavior, and create targeted chat experiences that align with our campaigns. But just as importantly, the partnership we have with Qualified sets it apart. Our Success Architect, Brittany, has been instrumental in helping us maximize the value of the platform. Her strategic insight, responsiveness, and true partnership mindset make all the difference. With Qualified, we’re not just using a tool—we’re working with a team that’s invested in our success.
Mike is such a great thought partner and advocate for our company
What do you like best about the product?
We like how customized it can be and how much the team is willing to support us with executing our custom flows. Mike has been a great partner to us, helping track performance week over week but also helping brainstorm new use cases for us.
What do you dislike about the product?
There seems to be a discrepancy between expected behavior and what we experience when it comes to signing out reps when they are inactive. We see some users staying "active" all night or when we know they are away from their computer. We've been troubleshooting but unable to fully solve.
What problems is the product solving and how is that benefiting you?
We are capturing high intent visitors at a key moment, connecting them directly to a sales rep by scheduling a call or allowing the sales rep to call in the moment.
Qualified is a game-changer for B2B pipeline generation
What do you like best about the product?
We started using Qualified to better engage high-intent visitors on our site, and it’s made a huge difference. The AI SDR and live chat features help us connect with the right people at the right time, which has supported pipeline growth.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
What do you dislike about the product?
Qualified has been a valuable tool for engaging high-intent visitors and supporting our pipeline goals. The biggest challenge we've faced is getting the routing logic set up correctly—it can be a bit confusing, and we’re still fine-tuning it. That said, the support team has been helpful, and the overall impact on our digital strategy has been really positive.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the problem of missed engagement opportunities with high-intent website visitors. Before, we had very limited visibility into who was on our site and no easy way to connect with them in real time. Now, with Qualified's AI SDR and live chat, we’re able to identify target accounts, engage them instantly, and route them to the right team—whether that’s an AE, BDR, or chatbot. It’s also brought marketing and sales closer together by giving both teams visibility into how prospects are interacting with our site.
Quick to get results, tough to master
What do you like best about the product?
The extraorindary suite of features that allows teams to be less stretched. From the AI SDR to visitor behaviour based conversations. It's been great. However, the Success Architect team is what makes it great after signing the contract. Jennifer Schneider, you are an invaluable asset to Qualified.
What do you dislike about the product?
The product is very quick to deploy. However, as you scale to bigger and loftier ambitions, you realise it is not easy without a dedicated resource to build the automations.
What problems is the product solving and how is that benefiting you?
Identifiying warm prospects, automated experiences based on website browsing behaviour, pitching conversations and then finally meeting scheduling. If a meeting is not booked, then automating the email nudges to encourage to book a meeting.
Great Tool for Conversational AI
What do you like best about the product?
Qualified’s AI chatbot, Piper, is incredibly sophisticated. We were looking for a way to automate and scale our chatbot experience without having to build out rigid, custom conversation trees. Piper made that possible. The bot can have long, dynamic conversations with prospects and always finds a helpful direction. It eliminates the frustrating loops that many other bots get stuck in and offers real freedom in how the conversation flows.
What do you dislike about the product?
Piper is a newer product, and there are still some legacy elements in the backend that can be confusing. More resources or guidance would help clients focus on what is currently relevant and avoid unnecessary setup steps tied to older features.
What problems is the product solving and how is that benefiting you?
We needed a more advanced and flexible chatbot to help us engage site visitors and guide them toward booking meetings. Qualified’s AI-powered bot, Piper, solved that. It gives prospects a better experience by responding naturally, asking the right questions, and offering useful paths forward. Since implementing it, we’ve seen an increase in meetings booked and better feedback from our sales team. The automation helps us qualify leads faster and removes friction in the user journey.
Best platform, success, and support with the most forward-thinking approach in the industry.
What do you like best about the product?
Best platform, success, and support with the most forward-thinking approach in the industry.
What do you dislike about the product?
Nothing. They are always improving all aspects.
What problems is the product solving and how is that benefiting you?
Qualified's AI SDR is handling our inbound in a scalable way. All marketing touchpoints are potential areas that an AI SDR can engage this visitor shortly after their touchpoint. This keeps our brand top of mind and allows us to be proactive.
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