Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified: Enhancing Engagement with Stellar Features and Support
What do you like best about the product?
I find the interface in Qualified really helpful because it's user-friendly and straightforward. I can add nodes to the graphs and curate an experience for the visitor according to the type of content we want to promote. All the features have been really useful to our marketing team. The addition of Clearbit helps identify accounts infromation quickly on a new visitor, and helps us identify visitors and match them to the right account easily. I appreciate how the signals indicate which accounts are surging, helping us gauge where visitors are in their buying journey, identify the most engaged accounts, and letting me tailor our experiences according to the message we want them to see. The integration with Salesforce is effective, allowing us to map the fields for seamless lead tracking. The support from the Qualified team was fantastic during setup; they were hands-on and always found solutions for us. The setup was pretty smooth, thanks to their help.
What do you dislike about the product?
You cannot work on multiple windows at the same time; you must choose one window to use at any given moment. When you navigate away from the current window, it refreshes, and you lose your view. As a result, I have had to start from scratch with reports and experiences, and lost unsaved work.
What problems is the product solving and how is that benefiting you?
I use Qualified to engage with website visitors even in different time zones, qualify them for meetings, and assign meetings for sales teams. It integrates with Salesforce to track conversations and meetings, turning visitors into prospects into opportunities.
Inbound Chat Automation That Frees Up Time Where It Matters
What do you like best about the product?
I like the automation of the inbound chat feature. The Piper agent has been great to help my team spend more time where it matters. I like that we have direct access to customer support via our slack and can message with questions or needs and have resolution within minutes.
What do you dislike about the product?
It took a while to learn and implement across the team, but once we did it has been working better than anticipated.
What problems is the product solving and how is that benefiting you?
Automating otherwise normal tasks. Filtering and directing prospects to the answers they need and freeing up time for the SDRs.
Abigail Fraser
What do you like best about the product?
I really like the offers, AI SDRs, and Piper email features in Qualified. The offers help with a formless experience, creating more conversions for Tier 1 launches. The AI SDRs have increased our conversations with users and more meetings are being booked. Additionally, the Piper email feature is a standout for me. Since launching, we have boosted engagement and improved user experience.
What do you dislike about the product?
I wish we could A/B test on Qualified offers. If we are promoting to a large audience it would be useful to test several pop-ups to see what performs better.
What problems is the product solving and how is that benefiting you?
I use Qualified for web promotions, boosting engagement, and improving user experience. Offers create more conversions, while AI SDRs increase conversations and meetings. The Piper email is also beneficial.
Impressive AI with Stellar Support
What do you like best about the product?
I find Qualified to be really cool and impressive, especially the AI functionality that responds to our clients. The tool provides valuable support in today's market. Jennifer Schneider, our onboarding contact and representative, has been amazing. Her ability to simplify tasks and walk us through the process is rare and greatly supports our team during the launch. Despite the setup being complex and multi-step involving various departments, Jennifer's support made it pretty easy by clarifying steps and working with us over the holidays.
What do you dislike about the product?
It has limited Eloqua as the primary connection experience, and is primarly as Salesforce connected tool. With more clients, comes more experience.
What problems is the product solving and how is that benefiting you?
Qualified resolves our data breach issues, accelerates time to revenue, and improves customer engagement with relevent questions and by enabling quick scheduling with the right sales rep, or next step in our funnel process.
Intuitive and Efficient Lead Generation Tool
What do you like best about the product?
Our team uses use Qualified for our website forms and buttons, gathering leads with the meeting booker and the AI SDR. I appreciate that it helps us generate lots of leads and operationalize many marketing processes. I like the UI and that it is easy to navigate and learn. The meeting booker and the AI SDR or AI email campaigns are features I value the most. Even though some of the build-out is a bit involved, the team supports us well in that area.
What do you dislike about the product?
Some of the build-out seems a bit overly involved and cumbersome, but Lily does a great job of supporting our team with that part.
What problems is the product solving and how is that benefiting you?
Qualified helps us generate lots of leads and operationalize many marketing processes.
Revolutionized Our Prospecting with Stellar Support
What do you like best about the product?
I really appreciate that Qualified allows us to have someone on the website around the clock, which is helpful because our live chat BDRs don't work after hours, holidays, or weekends. I love having our AI SDR, Casey, available all the time. What I like most about Qualified is honestly the sales experience, starting with Avery, who did an amazing job. The BDR did a great job as well, and Avery has been fantastic in supporting us with timely follow-up and availability. Cormac has been amazing, attentive, and able to work with a large group like us while keeping us moving forward. He is very responsive to the questions we've had since purchasing Qualified. The product itself is exemplary, but the sales experience is honestly what sold it for me.
What do you dislike about the product?
The live chat side of Qualified can be a bit confusing/busy in certain areas when it comes to UI and functionality. Being able to see the pop-up at the top of the screen for more than 10 seconds, or have a way to get to a list of those would help a lot. Additionally, I would love to see lead routing or lead distribution capabilities added, as that is an absolute need for us.
What problems is the product solving and how is that benefiting you?
Qualified helps us identify high intent site visitors who don't fill out forms, potentially great customers or prospects. It provides 24/7 AI support, ensuring coverage when our live chat BDRs are off, enhancing our outbound pipeline and lead generation.
Reliable email performance and quality conversations
What do you like best about the product?
We’ve had a great experience with Qualified. Across multiple outbound and event follow-up campaigns, we’ve consistently seen 53–82% open rates and solid reply rates, which is well above what we typically expect from email. The personalization is a big reason for that and the emails don’t feel automated and prospects actually engage.
Using Qualified, we’ve booked high-quality meetings with companies like General Motors, and campaign setup is extremely fast and intuitive. The platform is easy to use, makes it simple to personalize at scale, and the email quality is excellent. Support, Usman specifically, has also been responsive and genuinely helpful whenever we’ve needed it.
Using Qualified, we’ve booked high-quality meetings with companies like General Motors, and campaign setup is extremely fast and intuitive. The platform is easy to use, makes it simple to personalize at scale, and the email quality is excellent. Support, Usman specifically, has also been responsive and genuinely helpful whenever we’ve needed it.
What do you dislike about the product?
The only small improvement I’d call out is around reply visibility. It would be nice to see all replies in a single, centralized view instead of having to search for them across campaigns. That said, it’s a minor thing, and the team is always open to feedback and very receptive.
What problems is the product solving and how is that benefiting you?
Qualified helps us with email nurturing and live chat, and honestly a big win has been avoiding the usual email deliverability issues. Our emails actually land in inboxes and get engagement, instead of getting lost or flagged.
Because of that, we’ve seen better open and reply rates and more real conversations turning into meetings. It’s made outreach feel easier and more effective without the usual email headaches.
Because of that, we’ve seen better open and reply rates and more real conversations turning into meetings. It’s made outreach feel easier and more effective without the usual email headaches.
Qualified’s AI SDR: 24/7 Multilingual Coverage and a 69% Meeting Book Rate
What do you like best about the product?
With Qualified, we were able to achieve:
- 69% meeting offered to book rate with AI SDR
- 24/7 AI SDR coverage with intelligent Q&A and qualification in multiple languages across the site
- AI Email functionality to scale inbound flows and post-event follow-up
- 69% meeting offered to book rate with AI SDR
- 24/7 AI SDR coverage with intelligent Q&A and qualification in multiple languages across the site
- AI Email functionality to scale inbound flows and post-event follow-up
What do you dislike about the product?
The AI engine can miss the mark in the beginning if you're not really intentional about how you prompt it. But, our CSM has been really great in offering suggestions to optimize the experience so it's improving all the time and my confidence in the AI SDR's outreach is improving everyday!
What problems is the product solving and how is that benefiting you?
Scale our inbound chatbot capabilities and to reduce the cold outbound for our SDRs so they're only handling warm leads.
CSM Austin Helped Us Unlock a Ton of Value
What do you like best about the product?
Our CSM Austin has really helped us get a ton of value from the platform. This tool requires a lot of configuration to make it work for your specific needs and he has helped tremendously.
What do you dislike about the product?
Nothing! Its been a gamechanger for us here!
What problems is the product solving and how is that benefiting you?
Automating follow up and outreach
Intuitive Platform with Stellar Support
What do you like best about the product?
Their AI Chat bot feature has leveled up our TOFU pipeline through higher website conversions. On top of that it saves our GTM team a significant amount of time since we no longer have to staff full time chatters. Im excited to start expanding this capability further by leveraging their AI Email campaigns
What do you dislike about the product?
I think Qualified is doing a great job, no further critiques here.
What problems is the product solving and how is that benefiting you?
Qualified helps us provide a resource to our customers and prospects in real time, and brings in top-of-funnel pipeline through its meeting scheduling feature.
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