Qualified
Qualified.com, Inc.Reviews from AWS customer
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Cassie Tran - CSM of the YEAR!
What do you like best about the product?
Our CSM!! Our support offered by Cassie Tran has been top tier compared to all of our other vendors. She is quick to respond, first to jump in and help us solve issues and provides comprehensive insight into how to set up long term solutions. We love working with Qualified because we know without a doubt we will always be supported!
What do you dislike about the product?
User interface is a bit clunky to operate (been a Drift user for many years prior), but not enough to deter me away from using the tool.
What problems is the product solving and how is that benefiting you?
I lead the inbound SDR team here at Level Access and Qualified helps get interested buyers in our sales teams hands faster and more effectively!
Outstanding Support and Seamless Implementation Experience
What do you like best about the product?
In addition to the platform's features, the CSM and implementation phase have truly stood out. Madeleine Catinella, who served as our CSM and implementation specialist, was highly engaged and proactive throughout the process. She collaborated closely with the Speakap team to make sure our implementation was successful. Madeleine consistently went the extra mile to help us get the most value possible, and her support extended beyond just Qualified—she was also willing to assist with other parts of our tech stack whenever we needed it.
What do you dislike about the product?
So far, nothing really. Everything works as expected.
What problems is the product solving and how is that benefiting you?
Qualified offers a conversational AI SDR that helps boost the conversion rate of visitors into demo requests. Additionally, it features AI-generated emails that nurture users and guide them further along the sales funnel.
Qualified Makes Huge Impact to User Experience and is SO Fun!
What do you like best about the product?
There is so much I love about Qualified. The implementation and integration process is smooth and organized, and you have a solutions architect with you every step of the way that is quick to respond and answer any questions/concerns you have, as well as help you strategize the best path forward for your particular use case. I also love that the AI SDR chat is open-ended, meaning that visitors can really come and chat about whatever it is they have questions on. Our AI SDR, Corra, is constantly learning our website and content and providing great answers - which means we no longer have to conduct constant audits and be involved in the manual, tedious task of updating playbooks and how conversations flow. And I especially love that Corra helps us to engage visitors, create leads, and book meetings. She even follows up via email! The user interface is easy to navigate and I actually have fun logging in daily to check out the chats, where visitors are coming from, and measuring engagement. Receiving alerts every time a meeting is booked is such a great feeling!
What do you dislike about the product?
I haven't found anything I dislike about Qualified at this point in time in our journey!
What problems is the product solving and how is that benefiting you?
Qualified and our AI SDR, Corra, are helping us to have more seamless conversations with visitors on our site. Corra helps to create leads, book way more meetings, provide accurate answers to questions about our company and solutions, and even provides AI email to follow up with site visitors, event attendees, and more. Not only is it making a huge impact on the overall user experience, it's helping generate demand and has already contributed to pipeline in only the first 30 days of being live. It's a massive upgrade compared to our last chatbot tool, Drift, which was a big time suck for our team and not very user-friendly, for users on the site or on the backend of its platform. I am super excited to see just how much more we can accomplish with Qualified!
Seamless Transition to Qualified: Efficient Setup and Outstanding Support
What do you like best about the product?
Qualified is great! We switched over from Drift recently and the implementation process was organized, easy to follow, and we completed it ahead of schedule. At first it seemed like it would be a lot of work, but Maddie organized everything efficiently. Our AI SDR Corra is working hard answering questions, booking meetings and sending emails. It was fun to train her and see what her responses were! Once we went live, Maddie was on top of every question or tweak that we had to improve Corra's performance. What I like best though? We no longer have to manually set up playbooks for each page and/or solution on our website. This was a lot of work and our team can now put that time elsewhere. Maddie and her team are fantastic to work with!
What do you dislike about the product?
Nothing, we have had a great experience with Qualified.
What problems is the product solving and how is that benefiting you?
Our previous chat bot was very manual, everything had to be put together on our end for each page, solution or campaign. Assets had to be changed frequently. It was time consuming. With Qualified, our AI SDR Corra can answer questions without the pre-set prompts, directing visitors to the right information. This saves us a lot of time and frustration.
Smooth and Fast Qualified Implementation with Excellent Support
What do you like best about the product?
Implementing Qualified alongside our AI SDR Corra was a very smooth and quick process, particularly given that we were still managing the aftermath of a data breach caused by our previous chat bot. The implementation team was outstanding, ensuring the transition went seamlessly. We have also managed to integrate Qualified with multiple platforms, such as SFDC and Marketo, without any issues. My favorite feature is the live view at chats occurring on our website - and being able to ensure Corra is best equipped to answer questions by educating the AI.
What do you dislike about the product?
No downsides to note about the platform.
What problems is the product solving and how is that benefiting you?
Qualified offers us the chance to integrate an intelligent AI platform into our website, making it easier for visitors to get answers about our solutions.
Impressive AI SDR and Email Automation, Excellent Support, but Needs More Language Options
What do you like best about the product?
The product itself is amazing. Our AI SDR is fluent in 4 languages and engages visitors in real time to increase knowledge and book meetings for our team. The AI email allows us to follow up with people who download content or register for webinars automatically. The open rate, click rate, reply rates, and meetings booked from the AI emails have already surpassed our manual sequencing.
The smart forms are also a nice feature, which allows known visitors an easier path to book a meeting without having to enter information again into a form.
We've utilized Offers to promote webinars in key markets and will continue to expand the use of them for custom offers.
Additionally, the implementation team were top-notch, getting us live in 5 weeks. They were incredibly responsive to any needs and questions. Would highly recommend!
The smart forms are also a nice feature, which allows known visitors an easier path to book a meeting without having to enter information again into a form.
We've utilized Offers to promote webinars in key markets and will continue to expand the use of them for custom offers.
Additionally, the implementation team were top-notch, getting us live in 5 weeks. They were incredibly responsive to any needs and questions. Would highly recommend!
What do you dislike about the product?
For now, using AI email is only supported in English, and we look forward to additional language support for our other regions. It would also be good to have an overview of all AI email data rather than reviewing each campaign separately.
What problems is the product solving and how is that benefiting you?
Qualified helps us convert more of our site visitors to leads and more of those leads into opportunities. It also allows us to be much more efficient with lower-intent leads by automating the nurturing email process so we remain top-of-mind for ICP prospects.
Great Product and Service, No Complaints
What do you like best about the product?
The service by Maddie on implementing the solution for our Sales and Marketing teams
What do you dislike about the product?
Nothing. The product and service are great
What problems is the product solving and how is that benefiting you?
Conversion of our Tier 2 leads, AI chatbot on our website to book meetings and calendar links for our sales teams.
The one vendor I actually brag about 👀 ...
What do you like best about the product?
We’ve been using Qualified for three years, and it’s made our day-to-day so much smoother. The platform is intuitive, clean, and easy to navigate — but what stood out most to me was how quickly we were able to get started with the AI SDR (Piper) recently.
We scaled our team with AI pretty fast. Piper was implemented by the Qualified team and required very little effort on our end. Within about a week, it was already engaging website visitors, sending personalized follow-ups, and booking meetings.
After moving over from Drift and Chili Piper, the difference has been significant. Qualified is faster, smarter, and offers a smoother experience. We’ve reimagined how we engage with visitors, generate pipeline, and manage outreach. The improvements in speed-to-lead and pipeline generation happened quickly! We’re now gaining great insights into our website traffic, and everything connects seamlessly — from routing to engagement to reporting. :)
I also have to mention our Success Architect, Kubs! Kubs is amazzzingggg. He’s always available when we need him and genuinely feels like a member of our team. He’s helped us build complex segmentations, integrate Piper, create custom reports, and bring every idea we’ve had to life. Plus, his personality kicks ass — he’s kind, caring, and has a great sense of humor. I could go on and on about him because I’ve never had a platform partner who’s cared this much about our integration and daily success.
TL;DR: If you’re considering scaling your team with AI, improving speed-to-lead, and want a success team that actually cares and works to make you better — I highly recommend Qualified!
We scaled our team with AI pretty fast. Piper was implemented by the Qualified team and required very little effort on our end. Within about a week, it was already engaging website visitors, sending personalized follow-ups, and booking meetings.
After moving over from Drift and Chili Piper, the difference has been significant. Qualified is faster, smarter, and offers a smoother experience. We’ve reimagined how we engage with visitors, generate pipeline, and manage outreach. The improvements in speed-to-lead and pipeline generation happened quickly! We’re now gaining great insights into our website traffic, and everything connects seamlessly — from routing to engagement to reporting. :)
I also have to mention our Success Architect, Kubs! Kubs is amazzzingggg. He’s always available when we need him and genuinely feels like a member of our team. He’s helped us build complex segmentations, integrate Piper, create custom reports, and bring every idea we’ve had to life. Plus, his personality kicks ass — he’s kind, caring, and has a great sense of humor. I could go on and on about him because I’ve never had a platform partner who’s cared this much about our integration and daily success.
TL;DR: If you’re considering scaling your team with AI, improving speed-to-lead, and want a success team that actually cares and works to make you better — I highly recommend Qualified!
What do you dislike about the product?
I know it sounds cliché, but there’s really nothing I dislike about Qualified.
If I had to make a suggestion, I’d love to see more admin tools to help monitor rep activity — things like tracking calendar settings, SFDC connections, and receiving alerts if an SDR’s connection drops.
I shared this feedback with the Qualified team, and they were super receptive and open to considering it as a future feature. Their responsiveness and genuine willingness to listen to user feedback is one of the many reasons it’s such a great platform to work with. :)
If I had to make a suggestion, I’d love to see more admin tools to help monitor rep activity — things like tracking calendar settings, SFDC connections, and receiving alerts if an SDR’s connection drops.
I shared this feedback with the Qualified team, and they were super receptive and open to considering it as a future feature. Their responsiveness and genuine willingness to listen to user feedback is one of the many reasons it’s such a great platform to work with. :)
What problems is the product solving and how is that benefiting you?
Qualified helps us talk to the right people faster and way more efficiently. With Piper, we’re able to engage website visitors in real time, send out personalized follow-ups, and book meetings while our SDRs are not online.
It’s boosted our speed-to-lead and pipeline generation big time, and given us great visibility into who’s on our site and what they care about.
Our reps focus on real conversations (and don't have to deal with support questions / spambots / things that they do not handle), and Qualified handles the rest.
It’s boosted our speed-to-lead and pipeline generation big time, and given us great visibility into who’s on our site and what they care about.
Our reps focus on real conversations (and don't have to deal with support questions / spambots / things that they do not handle), and Qualified handles the rest.
Best AI SDR in the game
What do you like best about the product?
Seems like more agentic and prompt-based AI is coming soon which will be very welcome.
What do you dislike about the product?
Seems like more agentic and prompt-based AI is coming soon which will be very welcome.
What problems is the product solving and how is that benefiting you?
They help us convert website visitors to scheduled demos
Strong Chatbot Experience and Support, Scheduling Features Still Developing
What do you like best about the product?
I’m consistently grateful for the Qualified Team’s dedication to innovate and meet the needs of the most pressing needs of their clientele.
What do you dislike about the product?
The progress on the scheduler side of the house has increased impressively during the time we’ve been using Qualified. I’m confident in the goals and next steps they have scheduled to support our broader sales teams.
What problems is the product solving and how is that benefiting you?
It gives our audience an immediate way to get their basic questions answered and point them towards booking a meeting with us.
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