Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing support and product
What do you like best about the product?
The ongoing support we get is superb. Specfiaclly Derek Human, he makes updates to our Qualified instance in a very quick manner. He fixes bugs and researches issues we run into almost instantly.
What do you dislike about the product?
There is nothing I really dislike... I would say the lack of AI but with the new Piper tool I think this will bring Qualfied to the next level for our Org.
What problems is the product solving and how is that benefiting you?
We were lacking in a chat bot tool previously. It was messy, no customization features, reporting, automation, ect.. Qualified fixed all of this for us. Since brining on qualified 11/6/23 we have seen: 525 live conversations with reps, 333 leads created and 1084 meetings booked, and Onboarded 13 reps globally across 4 different regional domains.
Qualified is hands down our top marketing tool!
What do you like best about the product?
It is extremely easy for our sales and marketing teams to use but even better, we get amazing support with the Qualified team. We love how we can tailor each chat experience based on how users are interacting with our website. Being able to personalize user experiences has increased the number of meetings we book expontentially.
What do you dislike about the product?
The platform analytics is hard to understand and it does take time to figure out how to get the reporting that you need.
What problems is the product solving and how is that benefiting you?
Qualified is vastly improving our speed to lead time by alerting our sales reps in real time when a prospect is ready to talk.
Qualified Success Architects have been incredibly helpful.
What do you like best about the product?
The team has been incredibly helpful when it comes to deciding if we wanted to move forward with their AI SDR Piper. They gave great guidance in what features are available to test, how to set them up, and best practices based on other customer successes. Piper has helped improve our meetings booked.
What do you dislike about the product?
More robust CTA tracking would great for tracking what chat journeys are the most popular and what needs to be changed. Currently, it only tracks the last CTA click in a journey.
What problems is the product solving and how is that benefiting you?
Lead generation
Amazing tool and CS
What do you like best about the product?
The extensibility of this tool, AI, data provided and CS is unmatched. This tool provides us with exactly what we need and more. We used a big market competitor before and have been happy with the switch.
What do you dislike about the product?
I don't have much feedback about the tool.
What problems is the product solving and how is that benefiting you?
Getting in front of people that are actively looking on our website has been extremely impact and a main source of opportunity for us.
It was Great!
What do you like best about the product?
The advantage it gives to salespersons and their team.
What do you dislike about the product?
Sometimes the trying to figure out the mobile app is a little complicated.
What problems is the product solving and how is that benefiting you?
Helps me give me the ability to talk to prospects that I may have not had.
Optimize your experience and your prospect's experience with Qualified
What do you like best about the product?
Qualified helps us stay relevant and understand our customers more through the different experiences and features the product offers. Also our rep, Jennifer, is a great teacher when it comes to learning the product and using it. Plus, the university has saved many moments for me.
What do you dislike about the product?
None for now. The only thing is that I wish more people from our org was on board.
What problems is the product solving and how is that benefiting you?
We're currently adopting the AI model (Piper) right now and I can see it solve many problems since we do business in India and our HQ is in the US. We don't want to miss any opportunities. Also we're able to drive web visitors to important pieces of content.
Efficient and Engaging Customer Interaction Platform
What do you like best about the product?
Worthy offers a powerful range of services that greatly improve the interactivity of our internet site. The Live Chat function allows us to interact with site visitors in real time, provide immediate support and improve the patron’s experience. The Conference Library feature is seamless and responsive, providing a convenient scheduling tool for prospects. Additionally, AI SDR is a game-changer, automating initial outreach and qualification, and automating our crews valuable time. Special recognition goes to Jennifer Schneider, Qualified from our CSM, whose incredible resources and backbone made the implementation process easy and successful.
What do you dislike about the product?
Current reports are somewhat limited, and having access to more variables would greatly improve our ability to analyze data and gain meaningful insights.
What problems is the product solving and how is that benefiting you?
- Live Chat
- Improve Chat Reps' Productivity
- Handle Offline Chat Requests
- Improve Chat Reps' Productivity
- Handle Offline Chat Requests
Great introduction to Qualified
What do you like best about the product?
Qualified is user friendly and seamlessly integrates with Salesforce allowing even a novice user like myself to gain great insight into who is viewing our website and how I should interact with them.
What do you dislike about the product?
Qualified is such a robust tool with a lot of advanced features, so much so that it can be difficult for new users to learn how to get the most out of it.
What problems is the product solving and how is that benefiting you?
Qualified allows us to engage with customers who visit our website, allowing us to engage with them in real time thus capture more leads and schedule more appointments. It helps both our SDR team and our AE team meet their goals.
New user but in love already
What do you like best about the product?
Just the visibility it provides about who is engaging with us. The ability to create processes around a simple way of generating more pipeline for the salesteam has been very impactful so far. Our QSA, Jennifer has been an amazing resource who really understands our business.
What do you dislike about the product?
Nothing yet as I'm still learning the platform. Our org has been using it for years but I'm rather new to it.
What problems is the product solving and how is that benefiting you?
Sales reps don't know what their customers or prospects are doing when they aren't directly engaging with them. It's shortening sales cycles by alerting reps when prospects are visiting certain pages along with setting meetings directly from the website for reps w/o any interaction with SDR's.
Game-changer!
What do you like best about the product?
What I appreciate most about Qualified is the extensive customizability it offers, coupled with the seamless ease of attribution provided by its backend system.
What do you dislike about the product?
The only thing I don't like about Qualified is we don't have everyone from the organization using it. We have to book meetings for one function through another platform and it's not as easy to track meetings booked as it would be if all external-facing users had a seat.
What problems is the product solving and how is that benefiting you?
It's giving us more speed to lead by allowing our site visitors to immediately book demos. This is benefiting us by increasing our inbound pipeline and revenue.
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