Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified has increased our lead potential
What do you like best about the product?
Qualified products have given us new opporutnities for capturing leads in ways that don't distract from the messaging on our website. The support we've received from our account representative has been very thorough and helpful.
What do you dislike about the product?
Our experience has been extremely smooth and I can't think of a negative.
What problems is the product solving and how is that benefiting you?
Qualified's solutions gathering visitor information and provide the ability to set up meetings without dedicating a team member to answering messages. It's taken increased our ability to help our customers by enabling 24/7 support.
Support every step of the way
What do you like best about the product?
The platform is incredibly intuitive, ensuring visitors on our site have a seamless experience while keeping us informed about how these experiences are performing. Despite the platform’s impressive features and the significant benefits it brings to our pipeline generation, the standout aspect of Qualified is the Qualified Success Architect. Having someone like Robert, who is readily available to help and genuinely committed to our organization’s success, has been a game-changer. Robert consistently goes above and beyond to ensure we’re supported and continuously offers new ideas to enhance our strategy. His expertise adds tremendous value to an already invaluable tool, and we are deeply grateful for his contributions.
What do you dislike about the product?
The pathways can get overwhelming. There are so many steps to consider and updating content, CTA's, etc. can become challenging. We've often felt like when updating things we've only "scratched the surface". Thankfully, Robert is always readily available to ensure we're able to successfully achieve our goals.
What problems is the product solving and how is that benefiting you?
Qualified is helping us ensure our website visitors have an opportunity to connect with us, ask questions if needed, and skip the extra steps to book meetings with our sales team. Qualified has removed a lot of the delays and potential unengagement that comes from filling out forms and waiting to be contacted. We're also using the autopounce feature which is saving our sales reps time and allowing for quality conversations to take place which has been a true game-changer for us. We're trilaing the new Qualified offers feature which has allowed us to be granular with personalization and segmentation, getting exciting events and opportunities to targeted-audiences.
Fast implementation and great service
What do you like best about the product?
- our CSM helped us all along the way and is always reachable if we have any questions or issues (shout out to Jennifer S.!)
- super fast and easy implementation with a clear timeline
- we are still onboarding but already use a lot of their features and plan to enable even more along the way
- super fast and easy implementation with a clear timeline
- we are still onboarding but already use a lot of their features and plan to enable even more along the way
What do you dislike about the product?
- some limitations on the web browser vs the app
What problems is the product solving and how is that benefiting you?
- fast interactions with prospects that lead to higher conversion rates
- customizable experiences for prospects as well as existing users
- customizable experiences for prospects as well as existing users
Qualified x Asana
What do you like best about the product?
We had the pleasure of working with Jennifer, our Qualified CSM, and she exceeded all expectations as a technical partner. Jennifer truly understood our use case and consistently provided tailored solutions that perfectly fit our internal business needs. Her ability to quickly resolve issues and assist various teams throughout the project was invaluable.
Jennifer’s deep understanding of systems, including how to integrate or build interconnectivity with other systems outside her purview, was particularly impressive. She made our Qualified experience not just seamless but truly exceptional. We couldn't have asked for a better partner!
Jennifer’s deep understanding of systems, including how to integrate or build interconnectivity with other systems outside her purview, was particularly impressive. She made our Qualified experience not just seamless but truly exceptional. We couldn't have asked for a better partner!
What do you dislike about the product?
While our experience with Qualified has been largely positive, there are a few areas where we see potential for improvement. Specifically, we would like to see the ability to place the chat modal anywhere on the page or have it pop up in full screen. These features are crucial for enhancing user interaction and flexibility of webpages, and we are hopeful they will be included in the roadmap for future updates.
What problems is the product solving and how is that benefiting you?
- Faster times to revenue
- More valuable chat conversations
- Ease of use
- Fast SLAs and repair times
- More valuable chat conversations
- Ease of use
- Fast SLAs and repair times
Qualified delivers more, better quality meetings.
What do you like best about the product?
As a Director of Business Development driving more and better qualified meetings into the pipeline is critical. Qualified has done that by removing the traditional booking friction to meet the prospect where they are in the journey. My reps love it because it makes acheiving their goal easier. Qualified experiences allow us to extend our traditional marketing channel messages direct to the customer as they hit our website, increasing the engagement and chance of conversion. Signals allows us to identify high intent prospects and drive part of our outbound strategy. Qualified also provides ongoing support and consults on how to better leverage capabilities strategically aligning with our goals.
What do you dislike about the product?
It can be difficult to filter out "bad" prospects. In our case because our customers are primarly K-12 educators students can be difficult to prevent getting to my reps calendars.
What problems is the product solving and how is that benefiting you?
Qualified removes the friction that commonly exists with potential customers wanting to get in front of our sales and prospecting teams. In this selling environment it is important that we deliver value with every interation and the chat functionality allows our reps to quickly do that. And if they just want a meeting then we give them a path to that very quickly. With so many prospects it can also be difficult to know who to outbound prospect to. Signals give my team the insight they need to not only identify current contatct of record that are visiting our website, it tells us exactly what they are interested in allowing my BDRs to tailor messaging that will be more relevant.
Jennifer was extremely helpful during the learning process!
What do you like best about the product?
There are so many great features. I really enjoy the abilty to see what your prospect is viewing.
What do you dislike about the product?
I do not like the auto-pounce feature of Qualified.
What problems is the product solving and how is that benefiting you?
It is helping my team get new leads into our sales pipeline.
"Excellent Product with Outstanding CSM Support"
What do you like best about the product?
Qualified enables us to engage website visitors and convert them into leads and opportunities. It provides our Sales Team with an additional channel to identify high-quality prospects for our product. With direct integration into Salesforce and other marketing automation tools, Qualified offers various experiences that facilitate real-time enrichment, eliminating potential user errors in form submissions.
What do you dislike about the product?
This isn't a con, but I would appreciate seeing more functionality developed for Marketing Automation technology.
What problems is the product solving and how is that benefiting you?
Qualified enables our business to generate more leads and expand our pipeline by tapping into an otherwise unavailable channel. When implemented correctly, chatbots can be a powerful tool for producing high-quality leads and opportunities.
Great product, amazing customer support
What do you like best about the product?
Customer support has been timely, effective and pleasant to work with.
What do you dislike about the product?
Integration with our MAP was wonky and has made total impact tracking difficult.
What problems is the product solving and how is that benefiting you?
We needed a bot tool and an online appointment scheduler.
Easy to use, easy to manage
What do you like best about the product?
Qualified is super intuitive. It's easy to onboard new users, and though it can take some thought to set up, there's a ton of flexibility and it's an easy tool to manage. Our sales development team is in there daily, and it's an important tool in our stack. Support is phenomenal, and our CSM is a true partner to our business.
What do you dislike about the product?
The reporting is great in-app, but it would be nice to be able to easily push those metrics to another platform like Salesforce for more unified reporting across our whole stack.
What problems is the product solving and how is that benefiting you?
Qualified helps us identify people who are coming to our website, giving us context as to how we can best engage with them. It also allows us to engage with visitors on their own terms, either via live chats, scheduling time on our calendars, or providing them personalized experiences.
Great product, onboarding and support!
What do you like best about the product?
Highly recommend for anyone interested in adding chat (or replacing another vendor) on their marketing website! This product is built to work seamlessly with your Salesforce instance, and provides a ton of flexibility on messaging (we don’t have a need for extensive automated experience flows, so Qualified is perfect for us here), routing, enrichment, and visibility. They are constantly adding new features and willing to take feedback, or quickly hop on issues when they arise.
Lastly, their onboarding experience is one of the best I’ve had as a RevOps leader-- and even without extended onboarding support, we never feel like we don’t have help if we need it. Our team is constantly thinking up new use cases for Qualified, and Shelby (our amazing Success Architect) is always there to help us bring these ideas to life in the platform!
Lastly, their onboarding experience is one of the best I’ve had as a RevOps leader-- and even without extended onboarding support, we never feel like we don’t have help if we need it. Our team is constantly thinking up new use cases for Qualified, and Shelby (our amazing Success Architect) is always there to help us bring these ideas to life in the platform!
What do you dislike about the product?
Adding a ton of new features, sometimes things are in MVP when launched but not 100% -- e.g. Slack notifications aren't included yet for a new feature in V1. I personally like this, because they really have updates/release cycles dialed in and are always open to feedback as they build things out! Not really a dislike, but it's something that some other people might want to keep in mind (you always have the option to not use the new features, too) depending on how flexible your stakeholders are.
What problems is the product solving and how is that benefiting you?
Engaging with high intent site visitors, surfacing high intent site visitors, and making it easy for prospects to book meetings with our sales team
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