Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great product with outstanding service
What do you like best about the product?
Qualified is a great tool for chat, popup CTAs and meeting booking but the best part is their service. Their tech support team is outstanding and the Qualified Success Architect that gets assigned to your account is going to offer you consulting level support.
What do you dislike about the product?
I wish I could copy/paste throughout the platform or clone experiences. Building things get cumbersome because you can't easily reuse things you have built before.
What problems is the product solving and how is that benefiting you?
Qualified helps our team book meetings faster. The chatbot experience gets people routed to the right rep for conversational experiences.
Great Experience
What do you like best about the product?
Qualified helps our team easily chat in real time with any potenial prospect that comes through our website. Both the user interface and reporting aspects of Qualified makes it easy for both myself as a manager and my reps as end users easily get access to any information we need for potential follow-up. Another reason why we stay with Qualified is Sarah Flohr, she's been not only responsive to any questions or issues we have in our day-to-day practices, but she's a delight to deal with.
What do you dislike about the product?
Not much to say in terms of disliking, I'd say sometimes the volume of notifications can be loud but it's overall been a positive experience with the Qualified team. If there are issues, they're quick to take action and send any feature requests to their product team.
What problems is the product solving and how is that benefiting you?
An objective issue for companies is that there are thousands of anonymous users visiting a website or specific website page at all times during the day. Qualified helps team's take action on this by providing a chatbot experience that works both on the clock and off the clock by allowing live users to hop in and chat with website visitors, or if everyone's gone home for the day, prospects can interact through an experience and book a meeting with a rep for whatever time works best for them.
You can also retroactively run reports to catch up on what you've missed overnight to be proactive in getting in touch with prospects.
You can also retroactively run reports to catch up on what you've missed overnight to be proactive in getting in touch with prospects.
Sold the dream...and Qualified have backed it up
What do you like best about the product?
Qualified have an incredible tool, the technology is excellent, but what has made our experience so outstanding so far is the team that support it. From sales and technical staff through to our success team, every conversation has been a positive one.
The constant innovation is exciting and not at all daunting because the team are on hand to walk through the implementation. We've seen great success and we're barely scratching the surface.
The tool is easy to use, very visual, has great analytical capabilities (so I know without doubt how it's performing) and the team - both sales and marketing, love it.
The constant innovation is exciting and not at all daunting because the team are on hand to walk through the implementation. We've seen great success and we're barely scratching the surface.
The tool is easy to use, very visual, has great analytical capabilities (so I know without doubt how it's performing) and the team - both sales and marketing, love it.
What do you dislike about the product?
I haven't found anything that I don't like so far. Genuinely.
What problems is the product solving and how is that benefiting you?
Qualified is making it easier for potential customers to talk to our sales team. Not only that, but it's helping our sales team focus on their key accounts and ensure that there is a frictionless experience for all concerned.
Great Experience So Far - Year 1
What do you like best about the product?
Flexibility, excellent customer service, excellent CSM.
What do you dislike about the product?
There are little to no downfalls to using Qualified, however I am wondering if at renewal, with the addition of the AI tooling, if our contract cost will go up significantly.
What problems is the product solving and how is that benefiting you?
One platform to reduce the tooling redundancy in a user friendly environment that syncs with existing tech stack
Great Tool!
What do you like best about the product?
It works very well at identifying our website traffic and giving our team insights into our prospects and allowing our sales reps to actively engage with our prospects.
What do you dislike about the product?
There's a lot to learn and know with Qualified so can be intimidating to learn but thankfully they provide great support to help manage the instance.
What problems is the product solving and how is that benefiting you?
Allowing prospects to book meetings with our reps, allowing reps to chat with prospects, and deanonymizing web traffic.
Fresh insights for chat experiences
What do you like best about the product?
Friendly employees, new ideas, quick responses!
What do you dislike about the product?
There hasn't been anything that I dislike thus far.
What problems is the product solving and how is that benefiting you?
They set up our chat experience for users, providing them with different avenues of engagement with our team.
Seamlessly Connecting Sales and Marketing
What do you like best about the product?
Qualified.com has significantly revolutionized our marketing approach. The platform's most transformative feature is its ability to collaborate seamlessly, and handoff leads between sales and marketing. The real-time engagement and scheduling capabilities capture the interest and momentum of our website visitors, ensuring no potential lead is missed. The CRM and Slack integrations allow our sales team to connect immediately with high-potential leads.
What do you dislike about the product?
Initial setup and re-configurations were time-consuming and a bit of training. Additionally, some QOL improvements in the experience builder could be made to make the platform more intuitive and user-friendly. Despite these minor issues, the overall benefits of using Qualified far outweigh any of the drawbacks.
What problems is the product solving and how is that benefiting you?
Qualified.com is helping us streamline the collaboration and lead handoff between our sales and marketing teams. It captures the interest momentum of our website visitors in real time, ensuring immediate engagement with high-potential leads. This has significantly improved our lead conversion rates, enhanced customer satisfaction, and provided valuable insights to refine our marketing strategies, ultimately driving better ROI and business growth.
Simple to implement, great support, highly effective
What do you like best about the product?
Simple to install and manage. Super support -- launch team and customer success lead made our transition onto the tool seamless and have helped us optimize and scale. Intuitive UI/reporting, easy to build chat experiences, manage routing, handle operations/attribution. Delivering +40% more meetings with Qualified versus previus chat solution.
What do you dislike about the product?
Would like to see greater customization on click-to-schedule meeting experiences. But so far, exceptional experience.
What problems is the product solving and how is that benefiting you?
Helping us source new meetings, connect potential customers with our experts, and increasing speed to lead.
Effective and Multifaceted
What do you like best about the product?
Qualified has a clean user interface, and some of the best success / support reps I've worked with. We've implemented various features and removed a number of solutions from our tech stack leveraging their product, and been happy with each replacement.
What do you dislike about the product?
I'd love to have a custom object in Qualified that represents the "conversation" rather than just a task.
What problems is the product solving and how is that benefiting you?
Ability to interact with potential buyers and
One of our most reliable and consistent driver of MQLs and Demo bookings!
What do you like best about the product?
The targeting and messaging is so detailed and tailored to various channels and where prospects are coming from that we make sure we have qualified experiences in place when planning our upcoming campaigns. It's become a checklist item to make sure Qualified is part of our quarterly brainstorming.
Customer support from Jennifer is amazing as well!
Customer support from Jennifer is amazing as well!
What do you dislike about the product?
Honestly there are so many great features it's hard to implemenet them all. We almost need a sepcific team to manage Qualified.
What problems is the product solving and how is that benefiting you?
Catching prospects as they are on our site and giving them unique experieinces based on where they came from or their industry/role.
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