Qualified
Qualified.com, Inc.Reviews from AWS customer
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Extremely effective tool with top-shelf support
What do you like best about the product?
Qualified is a very customizable solution that lets you engage with customers on your website in real time. What I love the most is the flexibility of the platform. From retargeting, creating custom messages, new fields to capture data, and personalization options, it's really all there. It's a true account-based solution for your website.
The customer support is also the best I've experienced in years from any vendor I've worked with. So big shout out to Anna and the Qualified team for that!
The customer support is also the best I've experienced in years from any vendor I've worked with. So big shout out to Anna and the Qualified team for that!
What do you dislike about the product?
I think the reporting can be more customizable. The out of the box reports are a bit limiting. Syncing research topics to SFDC would be a huge plus too so we can just run those intent/research reports in there.
Experiences and blocks can also get behemic and it's difficult and very time consuming to manage with the current UI. I think having an interface similar to LeanData's graphs would do wonders to make this easier for customers with more sophisticated chat Experiences.
Experiences and blocks can also get behemic and it's difficult and very time consuming to manage with the current UI. I think having an interface similar to LeanData's graphs would do wonders to make this easier for customers with more sophisticated chat Experiences.
What problems is the product solving and how is that benefiting you?
Intent data + the ability to act on it in real time + ability to engage prospects even after they leave your website through retargeting.
Great product, INCREDIBLE Team and Support
What do you like best about the product?
Everyone has heard of the phrase..."low hanging fruit" and Qualified brings this to LIFE! By literally seeing anyone that comes to your website along with segments of who/what/where/why/and how long they have been there, you can interact, direct, set notifications, and easily navigate a current customer or prospect to the appropriate line of business (New Business, Account Management, Customer Support, Channel/Partner). Intergrating for us with Salesforce is critical and allows for full visibility and accountability. We use Qualified daily, hourly, weekly and ALL the time. This is all before I even chat about Jennifer who is AMAZING! She is basically part of our team and owns everythring we throw her way. She is FANTASTIC!!
What do you dislike about the product?
Nothing at this stage! Its great! The only thing I would "casually" ask for is MORE notifications! Ha! Because I want each rep to be on top of their accounts (which they are, we just operate on urgency!)
What problems is the product solving and how is that benefiting you?
Interactions with prospects and current customers. This is a super engaging platform that allows us real time, personalized conversations.
A+ Customer Support
What do you like best about the product?
Qualified's customer support team is one of the best I've experienced. Usman Ahmed was amazing to work with, he helped us set up the meeting scheduler and had extensive Salesforce knowledge to help us figure out how to trigger automations with HubSpot. On top of that, he made sure to QA every workflow to ensure we were 100% good to go. Everything is working beautifully now and we wouldn't have been able to get this done as quickly without him.
What do you dislike about the product?
There isn't anything I dislike right now.
What problems is the product solving and how is that benefiting you?
Scheduling meetings and chat
Outstanding Pipeline Generation Tool, Even Better Customer Service
What do you like best about the product?
The best part about Qualified is our partnership with our Qualified Success Architect, Robert Kubovic. He is the reason we switched from Drift to Qualified.
Beyond the unparralled customer support and teamwork, the integration and implementation was quick and seamless, and Qualified's UX/UI is intuitive and easy to manage (as both a business and technical user and for our sales reps).
Since switching from Drift, we've seen a noteworthy lift in meetings booked through the Qualified Meetings feature, we no longer rely solely on inbound leads through our chatbot but now can automatically outbound prospect through the AI Autopounce functionality, we've seen tremendous improvement in lead quality, our marketing attribution is accurate, and our speed to lead is off the chart. Qualified is a top driver of pipeline conversion across our business.
Our sales reps are happy, our sales leaders are happy, and I'm happy. Switch to Qualified. You won't regret it.
Beyond the unparralled customer support and teamwork, the integration and implementation was quick and seamless, and Qualified's UX/UI is intuitive and easy to manage (as both a business and technical user and for our sales reps).
Since switching from Drift, we've seen a noteworthy lift in meetings booked through the Qualified Meetings feature, we no longer rely solely on inbound leads through our chatbot but now can automatically outbound prospect through the AI Autopounce functionality, we've seen tremendous improvement in lead quality, our marketing attribution is accurate, and our speed to lead is off the chart. Qualified is a top driver of pipeline conversion across our business.
Our sales reps are happy, our sales leaders are happy, and I'm happy. Switch to Qualified. You won't regret it.
What do you dislike about the product?
There is nothing to dislike - our experience has been nothing but the best.
What problems is the product solving and how is that benefiting you?
Pipeline generation and conversion has significantly improved. Marketing attribution is accurate and trustworthy. The lift in meetings booked is incredible. Speed to lead has greatly improved. Visibility across live traffic and active buyer pathways across the website is insightful. Customer support is the best.
Incredible Tool, And An Amazing Team Behind It
What do you like best about the product?
We've recently deployed Qualified to our SDR and Sales teams, as a means of getting better insights into our prospects' behavior and needs, and to engage with them more effectively. We're already huge fans, and Qualified is proving to to useful in engaging with customers as well. Seeing detailed, realtime website usage is revealing important insights about how our audiences use our product docs, our pricing pages, and our product detail pages. The live chat feature is great, and Qualified's reporting and analytics give us exactly what we need on prospect & rep performance.
I also want to highlight what a pleasant (yes!) experience it was to buy from Qualified, and how engaged Logan has been as our Qualified success architect. Logan joined one of our Slack channels and has been coaching our team every step of the way; he's basically an honorary Cloudsmither at this point. And I think he's really helped set up & configure Qualified in a way that's meaningful & effective for our business.
Qualified has my highest recommendation as a marketing tool.
I also want to highlight what a pleasant (yes!) experience it was to buy from Qualified, and how engaged Logan has been as our Qualified success architect. Logan joined one of our Slack channels and has been coaching our team every step of the way; he's basically an honorary Cloudsmither at this point. And I think he's really helped set up & configure Qualified in a way that's meaningful & effective for our business.
Qualified has my highest recommendation as a marketing tool.
What do you dislike about the product?
I don't dislike anything. 100% positive experience thus far.
What problems is the product solving and how is that benefiting you?
Driving top-of-funnel pipeline; engaging with prospects; improving effectiveness of the website.
Stellar Customer Success!
What do you like best about the product?
We are days away from launching our first AI SDR experience. Its been a long road to get here but we are exciting about the prospects that it will add to our customer experience on the site.
What do you dislike about the product?
Because of the complexity of our business and marketing-to-sales handoffs, we've run into several bumps in the road while working towards rolling out AI SDR. Again our QSA has been very creative in problem solving and also voices our product feedback for future improvements.
What problems is the product solving and how is that benefiting you?
Qualified is another, interactive, layer that helps guide our prospects through their buyers journey, whether that be to additional resources, candidate information or commercial requests. Initially starting with chatbots to bridge the gap of a lead management team that was completely let go during COVID -- to now enabling our LMR team with live chat in key solution areas, supported by AI to target the right prospects at the right time.
Fantastic platform and onboarding process
What do you like best about the product?
Our onboarding process with Qualified has been seamless. The platform itself is very robust, and provides us account-level detail that is very useful for our outreach. The support has been top notch, and new features have been introduced regularly.
What do you dislike about the product?
Nothing yet. We have found the platform to be very intuitive and our experience with the Qualified team has been very positive.
What problems is the product solving and how is that benefiting you?
Qualified provides additional features not available with our previous live chat platform. The sophisticated routing logic allows us to efficiently direct conversations to the correct teams for followup. This improves the efficiency and experience for us as well as our users.
Qualified Chatbot
What do you like best about the product?
We use Qualified Chatbot to engage with our website visitor and it's super useful to interact with potiental customers and add them into sales pipeline.
What do you dislike about the product?
One in a month or once in two month Qualified Chatbot gets down.
What problems is the product solving and how is that benefiting you?
I have been using Qualified Chatbot daily for 8 hours for the past 1.5 years and it has super impact on our business as it helps us to engage with potential customers who is just there for research purposes on our website, Moreover, it has various features which help to track different different matrics.
Great customer support, and even better pipeline builder
What do you like best about the product?
How easy it is to prove its value to leadership. One of those products that will always pay for itself + some.
What do you dislike about the product?
I wish it had more customizability, specifically with Offers.
What problems is the product solving and how is that benefiting you?
We have a long sales cycle, Qualified helps expedite that process just a little bit, which makes a huge difference.
Great product and solid team
What do you like best about the product?
Great way to uplevel the website experience for any prospect or customer all while improving conversion rates, ultimately maximizing pipeline. As an admin, navigating the product is simple and intuitive.
What do you dislike about the product?
Quality of life improvements in the product can help make implementation easier and faster. When workflows get complex, it becomes difficult to understand where you are in the workflow a minimap might solve this.
What problems is the product solving and how is that benefiting you?
Qualified allows us to deliver a better website experience for prospects and customers. They can get their questions answered faster and schedule calls with reps at their convenience. Qualified also helps us maximize conversions on the website, which ultimately impacts our potential to achieve pipeline targets.
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