Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified Review
What do you like best about the product?
Ability to auto pounce on leads! Makes everything easier to capture and not do too much at one time.
What do you dislike about the product?
I do not have any negative experiences yet
What problems is the product solving and how is that benefiting you?
Ability to find people on high impact pages and capture their attention right away
What an upgrade!
What do you like best about the product?
Qualified delivers handily on the robustness of their integration with Salesforce and level of cusomization. Having migrated from a competitor where we were regularly hitting limitations and getting paywalled for basic functionality, it's been a breath of fresh air working with Qualified. Qualified allows us to easily segment and personalized based on data from our CRM, something that had previously been a challenge. We no longer need to implement extensive workarounds to achieve our goals.
Additionally, the customer support is phenomenal and our onboarding was flawless. Shoutout to Dom & team for making our migration seem effortless. The team also did an excellent job educating our sales team on the platform and fostering adoption. We've already seen a marked improvement in engagement, and the ease of use has been a boon from an admin standpoint. Thanks again!
Additionally, the customer support is phenomenal and our onboarding was flawless. Shoutout to Dom & team for making our migration seem effortless. The team also did an excellent job educating our sales team on the platform and fostering adoption. We've already seen a marked improvement in engagement, and the ease of use has been a boon from an admin standpoint. Thanks again!
What do you dislike about the product?
My only complaint regarding Qualified is the agressiveness of the AI marketing. It's very difficult on the website to discern what the base products are and what is reliant on the "Qualified AI" product.
What problems is the product solving and how is that benefiting you?
Improving the user experience, navigating complex routing, and helping the sales team to scale.
Stellar chat product with even more features beyond that!
What do you like best about the product?
Qualified has such great qualities for website chat! The experience mapping is straightforward, the insights it provides from visitors is amazing, and the support received from their is second to none. The best part is they are adding more and more features that enhance a visitor's experience and ultimately drive better results.
What do you dislike about the product?
I haven't realized any downsides compared to other chat products I've used. I just wish I had more time to build out even more experiences!
What problems is the product solving and how is that benefiting you?
Website chat and sales meeting scheduling. The chat just works effectively and the insights of the visitor traffic from known to unknown accounts is super helpful when planning website optimizations. The amount of personalization we can put into the chat on different pages just takes the user experience to a new level. We are driving more engagement and more pipeline as a result.
Amazing customer support/management
What do you like best about the product?
Our QSA is incredible, flexible, and collaborative. She works deeply with our team to set up new experiences, ensure we're equipped with best practices, and that all our systems can talk to each other.
Qualified as a tool is very flexible, and easier to use than other chatbots I've used in the past (Drift, Intercom) with the ability to path deeply and apply complex logic. The integration with many data sources means that you can segment deeply as well.
Qualified as a tool is very flexible, and easier to use than other chatbots I've used in the past (Drift, Intercom) with the ability to path deeply and apply complex logic. The integration with many data sources means that you can segment deeply as well.
What do you dislike about the product?
There's definitely a learning curve to making sure you're setting things up in the most scalable way, but if you've used similar tools in the past or any automation platform, it is will be pretty intuitive.
What problems is the product solving and how is that benefiting you?
Providing wayfinding for website visitors and allows our team to greet quality leads early.
Accelerate the process from potential lead to active sales pipeline.
What do you like best about the product?
How do you activate the incredible work of global marketing without Qualified? We capture prospect conversations instantly by enabling our Sales Development Reps to know where the visitors came from, what marketing materials brought them to our website, and what they're interested in to have real-time conversations with prospects. This speeds up our prospect to pipeline momentum.
What do you dislike about the product?
Ensure you have Salesforce and data hygiene, i.e., website URLs on your account records for perfect matching.
What problems is the product solving and how is that benefiting you?
We are increasing our pipeline creation with Qualified. Hosting instant qualification meetings and routing client inquiries to sales.
Great product and customer service
What do you like best about the product?
As a tool, qualified allows us nail the timing when engaging with prospects. It's allowed us to scale our pipeline and increase conversions from our site traffic. We've also had a wonderful experience working with our success architect, Danielle Lipschutz. She understands our business and is great at actioning next steps.
What do you dislike about the product?
Our reps give feedback that the product can idle out too quickly.
What problems is the product solving and how is that benefiting you?
We are looking to increase our conversion rate of our website traffic to pipeline.
Powerful, intuitive, a game-changer.
What do you like best about the product?
I love that it's all natively connected to Salesforce. In an age where ABM has become the name of the game, Qualified empowers our team with super pertinent insights.
What do you dislike about the product?
So far, not much. It has really exceeded my expectations.
What problems is the product solving and how is that benefiting you?
Qualified helps us be more proactive. We do a lot of great awareness work but until an account raises their hand, we are stuck waiting. This significantly accelerates lead generation.
Digital Transformation with hands-on support
What do you like best about the product?
We've been able to make leaps in our customers' digital journey with Qualified. The impact is already changing how customers view us within the larger competitive market and has changed how we view ourselves. We've experienced a white-glove level of support, with the Qualified team taking the time to learn about our business and adapt the use cases to best suit our strategic goals.
What do you dislike about the product?
I've experienced a few hiccups with reporting, but so far they have been momentary blips that are rectified with a quick refresh.
What problems is the product solving and how is that benefiting you?
Qualified is helping to fast-track leads who are ready to have real conversations to our sales teams. We're getting a ton of insight on our web traffic and we've been able to rectify blind spots and pivot where needed to attract more of our ICP.
Amazing Support, Great Product if You Need Lots of Customization
What do you like best about the product?
The support team at Qualified is truly the best I've ever experienced. They take a hands-on approach to ensuring you and your team are fully onboarding and getting the most of the platform at all times. Working with Qualified felt like having another full-time member on our team.
What do you dislike about the product?
Qualified was perfect when we were a larger team with the bandwidth to continually monitor website chats and interactions. When we became smaller, we lost value from the functionality of the product.
What problems is the product solving and how is that benefiting you?
Qualified helps sales and marketing teams identify leads and companies with strong conversion potential, and creates automated systems to ensure those leads are continually engaged and shown customized content on the chatbot, website, and within conversations.
The support has been amazing!
What do you like best about the product?
The Qualified team is incredibly responsive, professional and easy to work with. Our Success Architect created our initial experiences and consulted on every modification I made until I was comfortable in the platform. My questions are always answered promptly, even when I'm using their ticketing system. I've only ever felt supported, and have confidence I'll always get help.
As an admin I can say this tool does have a learning curve, but it's easy to use once you get some experience. The Qualified University has been a great resource as well.
As an admin I can say this tool does have a learning curve, but it's easy to use once you get some experience. The Qualified University has been a great resource as well.
What do you dislike about the product?
Some features aren't as developed as I would like: there isn't a spam list, drafts don't automatically save, and you can't open two Qualified windows at the same time. Although I'd be thrilled if these things changed, I've found ways to get around these problems so overall the benefits outweigh the irritants.
What problems is the product solving and how is that benefiting you?
Our previous vendor couldn't keep up with our complex routing needs. Qualified's engineering team literally created things for us in the platform to help.
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