Qualified
Qualified.com, Inc.Reviews from AWS customer
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Astonishly good customer support for a platform that delivers qualified lead after lead
What do you like best about the product?
Customer support, particuarly by Robert, has been our true enabler of our success with Qualified. His ability to take our questions and ideas, then find a way to make them happen, is remarkable. The features and functionaly within Qualified feels boundless with Robert's support. It makes something that can be complex feel easy to use.
What do you dislike about the product?
Qualified is a very powerful tool that requires engagement and implementation support from stakeholders - particularly if this is being implemented in a large organization. The benefit of this is that the team members have a chance to come together and agree on what the goals of the implementing Qualified are, and it has allowed us to quickly be successful and agree on next step optimizations as a team. It takes work to get there, but the end result is worth it.
What problems is the product solving and how is that benefiting you?
With a business that sells across multiple needs and buyers, we find that it is often difficult to get users from discovery through to submitting a Contact Us form. Qualified has enabled us to identify users and accounts who are showing interest, then offer an immediate opportunity to engage with us bout our products and services. Even if someone isn't ready to converse at that moment, they now know it's an option and that the availability of our team is always there.
Extremely powerful tool, even more powerful support from the team.
What do you like best about the product?
The tool has an incredibly strong implementation with Salesforce that allows you to really personalize your experiences for your users as well as make sure that only the right individuals are reaching your sales team.
What do you dislike about the product?
There are some pretty obvious quality of life features that appear to still need to be implemented into the platform.
What problems is the product solving and how is that benefiting you?
Qualified has allowed us to better target and engage both new prospects and our existing users due to its flexibility and integrations with CRM and other data platforms.
Quality Product & Outstanding Support
What do you like best about the product?
The tool is fantastic but our success architect, Robert is what I like best about Qualified. I'm absolutely gobsmacked at the level and quality of service Robert offers. I oftened joked that he worked so hard on our account that our company should be offering him a salary. He is so incredibly dedicated and consultative - and just an overall lovely person.
The tool is itself is fantastic - easy to implement and use, and we saw ROI extremely fast. As a customer, I appreciate the constant evolution and innovation of the solution. It is absolutely a key tool in our tech stack.
The tool is itself is fantastic - easy to implement and use, and we saw ROI extremely fast. As a customer, I appreciate the constant evolution and innovation of the solution. It is absolutely a key tool in our tech stack.
What do you dislike about the product?
Our lead routing logic was a bit of complex to apply within Qualified but the support we received from our Success Architech greatly minimized that.
What problems is the product solving and how is that benefiting you?
We were able to use Qualified to increase conversion within our demo request process.
Great platform for increasing meetings and identifying who is visiting our website
What do you like best about the product?
Integrates with our tech stack making implementation a smooth process.
The work flow saves me 2-3 hours a week with how easy the platfrom makes changing flows and routing.
Their support team is always willing to jump in and help troubleshoot
The work flow saves me 2-3 hours a week with how easy the platfrom makes changing flows and routing.
Their support team is always willing to jump in and help troubleshoot
What do you dislike about the product?
The UI takes a little time to figure out were to find stuff
What problems is the product solving and how is that benefiting you?
Seeing who is visiting our site. Allowing us to interact with visitors directly. Booking more meetings with prospects.
Amazing Experience for B2B Lead Journey
What do you like best about the product?
Enhanced Quality, Ease of Use and integration , Excelent Support
What do you dislike about the product?
Add AI features will welcome to help us create better experience
What problems is the product solving and how is that benefiting you?
Generate and answer leads online. This App improves my Lead Management operation
Qualified's site activity reporting is invaluable
What do you like best about the product?
Qualified offers instant, relevant data into who's engaging with your website. Easy to export and share, easy to identify trends, easy to assess site page performance. I check their reporting daily to ensure we're on track against goals. Their chat bot function is easy to set up and staff effectively. Their success and support teams are also phenomenal!
What do you dislike about the product?
No real downsides - more advanced trend reporting directly in the tool would be the cherry on top, but their product team is constantly rolling out updates and improvements, so I'm sure that's coming down the line.
What problems is the product solving and how is that benefiting you?
Qualified's automated meeting booker and chat functions have dramatically streamlined our inbound booking process, and enables us to engage new leads right at the moment they're considering us.
Hassle free integration
What do you like best about the product?
The integration was hassle free. The team did everything that we asked for and help us understand the functionality clearly.
What do you dislike about the product?
There were no downsides to our integration.
What problems is the product solving and how is that benefiting you?
Chabot integration better and more touches with our prospects
Qualified Is a Must-Have for Our Buyer Journey
What do you like best about the product?
The UI is intuitive, and the integration with Salesforce is powerful, which is a must for us. There are a lot of chatbots out there, and with frequent feature releases, Qualified is always on the cutting edge. With data enrichment, buyer intent scoring, and automation, we are able to deliver precisely the right experience for every website visitor.
What do you dislike about the product?
There is nothing I dislike about Qualified.
What problems is the product solving and how is that benefiting you?
Qualified has been invaluable for our marketing and sales development teams. We are able to identify and engage with top prospects and targeted accounts who are visiting our website. By creating custom experiences for every type of visitor, we have (at least) doubled the number of demos we book right on the site without having to chase down leads, leading to a very healthy ROI. Thanks to Qualified's robust set of features, we have been able to eliminate other solutions and streamline our tech stack.
Qualified’s customer success team is 100% top-notch. Rob is always proactive in helping us make the most of all of the features, including chat, meetings, and signals. If we come to him with a need, he finds a way to make it happen — proof that the company delivers on its promise to do “whatever it takes.” The product team is consistently releasing new features, and we have been delighted with every one. It’s no exaggeration to say that Qualified has completely transformed the user experience and effectiveness of our website!
Qualified’s customer success team is 100% top-notch. Rob is always proactive in helping us make the most of all of the features, including chat, meetings, and signals. If we come to him with a need, he finds a way to make it happen — proof that the company delivers on its promise to do “whatever it takes.” The product team is consistently releasing new features, and we have been delighted with every one. It’s no exaggeration to say that Qualified has completely transformed the user experience and effectiveness of our website!
Great product and team
What do you like best about the product?
Easy to use UI from an admin and user perspective, great onboarding and ongoing support and robust integration capabilities.
What do you dislike about the product?
Some of the UI seems a bit too buttoned up.
What problems is the product solving and how is that benefiting you?
Visitors landing on our pages seeking additional resources, i.e. diversion to relevant info without allocating customer service resources. Prospective customers can get in touch with sales and/or book a meeting in real time.
Excellent onboarding
What do you like best about the product?
Qualified for the Salesforce AppExchange has allowed our team to easily manage chat agents and workflows. It also has given our team the ability to pounce on prospective leads to help drive conversations quickly.
Besides the product itself, onboarding was excellent with our success architect! The fact that Qualified trained our team on the tool vs us internally doing so, helped us save time and gave a forum for our users to ask all the questions they had.
Besides the product itself, onboarding was excellent with our success architect! The fact that Qualified trained our team on the tool vs us internally doing so, helped us save time and gave a forum for our users to ask all the questions they had.
What do you dislike about the product?
SSO was a little confusing for our user's initial login but our success architect helped us with this and we were able to resolve it the same day.
What problems is the product solving and how is that benefiting you?
Before Qualified, we could not interact with live visitors on our AppEx listing.
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