Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified was such an easy-to-approach platform.
What do you like best about the product?
To put it shortly, it is the best and fastest way to approach clients. Being able to communicate with them directly is a huge plus. The book a call feature also enables a more personalised and friendlier bonus. You would also be able to filter out which client really needs a call, or to see if their questions can be answer via chat (saves time and effort). It is also easy to visualise and implement. Can easily see previous interactions on SalesForce.
What do you dislike about the product?
Not being able to open and work on two tabs. Once multiple clients start chatting at the same time, it would be nice to operate Qualified on two seperate tabs (without the "use Qualified here" feature). Sometimes it makes it hard to keep updated when the client B responds whilst working with client A.
What problems is the product solving and how is that benefiting you?
One of the aspects that have been implemented throughout the usage was the "Leave a message" feature when no representatives are available. This is very useful as we would not need to reach out directly asking for their inquiry (once seen that they have visited), but can directly answer the messages that they have left for us. It saves a whole step and also reduces time reaching out to clients when some may not even respond.
Easy to use to connect with our clients!
What do you like best about the product?
Live, real chats with potential clients. The reaction is amazing when they notice they are talking to a real person and not a Bot. If I am not avaialble, we have implemented other means of contact in which we can find easily - for example - ask a quesiton. we can react quickly for those who are interested in our product.
What do you dislike about the product?
There is nothing I can think of in which I dislike about Qualified, it is an amazing tool which has become a game changer for me.
What problems is the product solving and how is that benefiting you?
First engagement comes from the website visit so it benefits a lot of time for me. To be there to answer a question (and avoid a longer conversation) is key
Stellar CSM Goes a Long Way!
What do you like best about the product?
Easy to implement and integration with Salesforce is reliable.
What do you dislike about the product?
Somewhat of a learning curve to get up and running
What problems is the product solving and how is that benefiting you?
Qualified helps our prospects book demos in real time, solving a major painpoint in our business which required manual lead routing and scheduling.
Great implimentation and support puts Qualified above the rest
What do you like best about the product?
Qualified is incredibly powerful but like all tools the use of the product is the most important part. The support team, in this case Jenn S. is invaluable in maximizing the use of Qualified.
What do you dislike about the product?
Needs a bit more customization ability for branding.
What problems is the product solving and how is that benefiting you?
Easy integration into Saleforce and distribution among BDRs.
Qualified is a great tool!
What do you like best about the product?
I like the ability to interact with website visitors, the notifiactions, the customer service, ongoing training!
What do you dislike about the product?
I don't have any complaints about Qualified
What problems is the product solving and how is that benefiting you?
It allows us to interacts with website visitors, have visitors book meetings with us even if we aren't available to chat, it has an auto pounde feature where it talks to website visitors based on specific criteria that we can control.
Love Qualified!
What do you like best about the product?
We recently just switched over to Qualifed from Drift. As we've been implementing the tool and incorporating it into our SDRs' processes, prospects are able to easily book meetings through our website's live chat. We also love the report views that show high intent prospects! Most of all, it's been such a pleasure working with Danielle Lipschutz throughout our implementation. She provides great support and is always answering our questions in a timely manner!Excited to learn more from her!
What do you dislike about the product?
We're learning the tool more and more every day, and I'm sure there's a lot more that can be done to maximize our use of the tool in our sales process. Biggest challenge that's top of mind is that the activity in Qualified (i.e. when a prospect books a meeting) doesn't show up in our Salesforce instance, but Danielle is working closely with our team on getting this fixed!
What problems is the product solving and how is that benefiting you?
Allows prospects to book time with SDRs faster
Surfaces high intent prospects for SDRs to reach out to and convert sooner
Surfaces high intent prospects for SDRs to reach out to and convert sooner
Power, Intelligence, and Exceptional Support
What do you like best about the product?
Qualified is a powerful and intelligent platform that greatly enhances our lead generation capabilities. The inclusion of lead auto-generation, AB testing, lead tracking, customizable dashboards, and reports align perfectly with our needs, making a significant impact. Furthermore, Danielle consistently remains available to answer questions and provide guidance. Excellent support service!
What do you dislike about the product?
No dislikes, but I hope Qualified can create folders for grouping items, particularly for Automatic Experiences. The current long list can become a bit cumbersome when managing multiple channels plus A/B tests at the same time.
What problems is the product solving and how is that benefiting you?
Significant improvement for Chat flow/experience, Lead Tracking, and Analytics with Qualified.
Smooth Implementation and Ridiculously Cool Tool
What do you like best about the product?
We have collapsed multiple tools into this one and are able to reach out to folks who pop on our site. Our user experience and goal of being able to connect with our audience is finally achieved. We also have transparency into our site users and can create custom experiences depending on the person. The dedicated support staff that comes right out of the gate is also what made this such an easy implementation, shout out to Kevin! 10/10 would recommend!
What do you dislike about the product?
I would love to see more of the recommendations for the back end of the software come to life, as there are a few limitations compared to the competitors, however it's a drop in the bucket compared to the benefits.
What problems is the product solving and how is that benefiting you?
Support our tour scheduler, automatic experiences with chat for those that use the site, it's like having a salesperson available after hours.
Great tool and amazing support
What do you like best about the product?
Not only is the tool great (doing all that it promises to do) but the ongoing support and partnership is really what makes the tool outstanding.
What do you dislike about the product?
I do enjoy the tool and they are constantly evolving - but the overall UI could use improvements.
What problems is the product solving and how is that benefiting you?
Providing customer support and direct booking.
Best experience
What do you like best about the product?
We are very happy and grateful for the exceptional support we received from the Qualified team, starting with their impressive cold outreach all the way to the onboarding process. Brent led an incredible demo, which played a pivotal role in our swift decision-making. Kevin continues to be amazing, providing outstanding support throughout the implementation and onboarding process.
What do you dislike about the product?
There is nothing I can think of for now.
What problems is the product solving and how is that benefiting you?
It helps us generate tailored messaging for segmented groups of audiences and helps improve TOFU conversion rates.
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