Qualified
Qualified.com, Inc.Reviews from AWS customer
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Kevin is awesome.
What do you like best about the product?
Our expert Kevin that helped us integrate qualified to our various internal tools was fantastic!Ease of implementation was awesome!
What do you dislike about the product?
Not much to dislike. Event customization is on your roadmap which is nice would be awesome to have rn.
What problems is the product solving and how is that benefiting you?
A humanistic approach
We're only one month in and our sales are up +24%!
What do you like best about the product?
Qualified has all the right features for us to generate and close leads through our website, and the hands-on support was exactly what we needed to get it up in running in less than a month. Also, the data and reporting has been incredible for us to review and know what's working and what we can improve upon.
What do you dislike about the product?
The price of Qualified is higher than what we were paying for with our previous chat vendor, however you do get what you pay for. Based on our data, Qualified is providing more wins for us that its more than paying for itself.
What problems is the product solving and how is that benefiting you?
Qualified is giving us more data, which allows us to know where we need to optimize the experience so we can further improve our chat operations.
An incredibly valuable addition to our B2B Marketing tech stack
What do you like best about the product?
The ease of use and the support team is exceptional. The number of features that are available provide very measurable results to our business.
What do you dislike about the product?
None at the moment, the support has been fantastic. Anything unclear, they answer very quickly.
What problems is the product solving and how is that benefiting you?
Key problems that Qualified solves include volume of qualified leads, personalized chatbot journeys and providing buyer intent data.
Best Reps to Help Build Experiences
What do you like best about the product?
Sarah has been nothing short of amazing for us to build experineces and proof our chatbot. We tell her our vision and she helps in any way she can. It has been so easy to use and the support team has been incredible. I use qualified to build experiences at least once a month, if not once a week and there are so many features included like blocks, automations, and more. It also integreates into our slack and CRM so it was really easy to implement qualified into our day to day routines.
What do you dislike about the product?
Honeslty there was a slight learning curve but one meeting with Sarah on how to use it eased all my worries.
What problems is the product solving and how is that benefiting you?
it allows our customers to ask a question without having to get a hold of customer service or a sales rep
Exceptional Service and Support!
What do you like best about the product?
What sets this platform apart is the proactive approach taken by the Qualified Success Architect (QSA) assigned to our account. They go above and beyond in helping us brainstorm and implement innovative ways to enhance our overall experience. Their dedication to continuous improvement has been invaluable, ensuring that the interaction with the chat bot is not just efficient but also constantly evolving to meet our changing needs.
During the initial stages of our (really mine) partnership, the QSA took the time to troubleshoot the issues we encountered when we were restarting up the program. Their expertise and patience made the onboarding process smooth and stress-free. It's clear that they are genuinely invested in our success, and their hands-on approach has been a key factor in our seamless transition and ongoing satisfaction.
Overall, I find the product itself, very easy to use and configure, if I needed to jump in quickly to make changes myself.
During the initial stages of our (really mine) partnership, the QSA took the time to troubleshoot the issues we encountered when we were restarting up the program. Their expertise and patience made the onboarding process smooth and stress-free. It's clear that they are genuinely invested in our success, and their hands-on approach has been a key factor in our seamless transition and ongoing satisfaction.
Overall, I find the product itself, very easy to use and configure, if I needed to jump in quickly to make changes myself.
What do you dislike about the product?
I can't think of anything that I dislike about Qualified. If anything it may be more so our internal process that sometime causes some issues with Qualified's datapoints, related to routing based on territories.
What problems is the product solving and how is that benefiting you?
Qualified efficiently notifies our team of target accounts visiting our website. This proactive approach not only streamlines the identification of potential clients but also facilitates seamless meeting bookings. Their platform has played a key role in enhancing our outreach efforts, ensuring a proactive engagement with our target audience.
Amazingly capable tool with stellar customer service
What do you like best about the product?
We implemented Qualified in 2023 and since then, its been doing wonders for lead gen and booking meetings. It is a very feature rich platform that allows you really get insight into those visting your website and makes it a very seamless process between lead and Account Executive.
By far one of the best things about Qualfied has been the customer support. Shawn has been extremely helpful in our onboard and continued refinement of our platform. He has made himself available anytime we have needed anything and is a great asset having the platform.
By far one of the best things about Qualfied has been the customer support. Shawn has been extremely helpful in our onboard and continued refinement of our platform. He has made himself available anytime we have needed anything and is a great asset having the platform.
What do you dislike about the product?
None so far, Qualified has been able to address our issues/concerns and Shawn has been terrific with providing support when we have needed it.
What problems is the product solving and how is that benefiting you?
Having real-time data on who is on our website and the implemenation of a chat bot to help us schedule meetings while the person is on our website.
Great customer support
What do you like best about the product?
Our Success Architect, Jennifer Schneider, has been amazing to work with. I was new to my company and Qualified as a tool but she's very hands-on and has ensured we're set-up for success.
What do you dislike about the product?
A bit less intuitive than other chat tools I've used - but that speaks to the sophistication of Qualified.
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to book meetings in real-time with users on our website.
Great Solution and Amazing Implementation Services
What do you like best about the product?
We were about to pull the trigger on a competing Chat Bot solution, but after engaging with Qualified quickly hit the brakes and went all-in on their superior approach. We've already seen success and MROI, as well as unlocked opportunities for growth with the utilization of the 1st party intent feature. Tanya, our success rep, has been an instrumental in our initial success.
What do you dislike about the product?
It's a powerful solution and can feel a little overwhelming at first, but they provide a Qualified university certifcation and exceptional support to get you comfortable.
What problems is the product solving and how is that benefiting you?
We didn't have a chat bot and though the is a very easy floor to meet with basic Chat Bots available, Qualified offered a better approach that was customizable to our operations. The meeting scheduler is removing friction from our prospects and our BDRs. And, the intent-data is transforming how we prioritize target account prospecting. It's early days and we'll be exploring much more of what Qualified has to offer, because as we mature the solution will scale with us and unlock opportunities for a strong ABM program in the future.
Excellent Service and Product
What do you like best about the product?
From the demo to implementation, we have had a great experience with Qualified. Outside of being a powerful tool, the customer experience has made it an easy and enjoyable implementation. Tanya Mamayenko has gone above and beyond in her support and expertise on helping us getting trained on the platform and getting it up and running properly. Integrations were easily and our sales team is loving it.
What do you dislike about the product?
We have not had any issues with Qualified.
What problems is the product solving and how is that benefiting you?
The meeting scheduler as well as the chatbot have been very benficial. The intent data is great for our team.
Amazing solution for reaching customers as quickly as possible!
What do you like best about the product?
An easy way to see high intent customers and reach them before they are able to reach us, Speed to lead!
Brittany is easy to troubleshoot issues with and discuss possible improvements to increase conversations.
Customers get instant support with almost all issues without have to wait in the phone queue
Brittany is easy to troubleshoot issues with and discuss possible improvements to increase conversations.
Customers get instant support with almost all issues without have to wait in the phone queue
What do you dislike about the product?
Can not right click to copy or past within app, nor can you use spell check within app.
What problems is the product solving and how is that benefiting you?
Getting providers in touch with sales as quickly as possible to provide instant qualifying and getting them to sales reps for pricing conversations & account setup
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