Qualified
Qualified.com, Inc.Reviews from AWS customer
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Chat-tastic!
What do you like best about the product?
Qualified's chat is the real chat-tastic superstar in the conversational AI game. It's chat-tastically awesome for businesses seeking to talk the talk and walk the walk when it comes to engaging customers, prospects, and pipeline!
Our CSM Danielle Lipschutz is the bomb. She is always pushing us to continually improve and provides incredible customer support.
I've had the ability to use countless tools like this and this one is actually worth it's weight.
Our CSM Danielle Lipschutz is the bomb. She is always pushing us to continually improve and provides incredible customer support.
I've had the ability to use countless tools like this and this one is actually worth it's weight.
What do you dislike about the product?
I think the biggest downside for me, is just how complex the interface from an admin perspective can be. Don't get me wrong the ferrari has a lot going on, so it can be challenging to muscle these all to be streamlined and simple. But overall love the power and wouldn't trade the power for a bit more simpler admin experience.
What problems is the product solving and how is that benefiting you?
It's solving the speed to lead and website engagement issue.
Amazing product and outstanding customer support
What do you like best about the product?
I love how intuitive Qualified is. As an enablement manager the change management was easy, and our reps love using it. I also have to give a huge shoutout to our QSA, Brittany Rhyme, who is one of the best in customer support
I've ever worked with.
I've ever worked with.
What do you dislike about the product?
I feel as though we are too dependent on our QSA for routing questions, although that could be on us, but I wish the routing piece was easier.
What problems is the product solving and how is that benefiting you?
We use Qualified for our top of funnel needs.
Amazing Tool & Great Strategic Partners
What do you like best about the product?
Qualified has been an amazing tool in our toolbet. We replaced both Intercom and Chilipiper with Qualified and have been very happy with the results. The platform is easy to use and they are always rolling out new features that help drive additional impact.
Platform aside, the Qualified team has been incredible to work with. Our CSM Andrew Ritter is the best CSM I have ever worked with. He is aligned with our strategy, extremely responsive, and is always suggesting additional areas of optimization. Not to mention, he and our AE Matt Warnicke have done countless trainings with our sales teams. We've also had the opportunity to pick the brains of Qualified's Demand Gen and Rev Ops leaders. The whole team has always gone above and beyond to support our org and are wonderful strategic partners.
Platform aside, the Qualified team has been incredible to work with. Our CSM Andrew Ritter is the best CSM I have ever worked with. He is aligned with our strategy, extremely responsive, and is always suggesting additional areas of optimization. Not to mention, he and our AE Matt Warnicke have done countless trainings with our sales teams. We've also had the opportunity to pick the brains of Qualified's Demand Gen and Rev Ops leaders. The whole team has always gone above and beyond to support our org and are wonderful strategic partners.
What do you dislike about the product?
There is quite a lot of data available within the analytics platform, but I think it could be more user friendly and robust. I'm able to pull together what I need between both Qualified and SFDC, but I'd love to have that all in one place and a bit easier to navigate.
As with any chat platform, making sure the routing is always up to date is time consuming. It would be super cool if you were able to copy routing rules from a platform like LeanData or an integration that allowed you to use the same rules, so you don't have to make updates in two places.
As with any chat platform, making sure the routing is always up to date is time consuming. It would be super cool if you were able to copy routing rules from a platform like LeanData or an integration that allowed you to use the same rules, so you don't have to make updates in two places.
What problems is the product solving and how is that benefiting you?
Qualified helps us more effectively and efficiently engage with our web traffic via custom chat bots, meeting scheduling, and visitor pouncing.
Customer Service is Outstanding!
What do you like best about the product?
Qualified provides an intuitive platform that seamlessly integrates with the rest of our sales tech stack. Our teams across segments and regions utilize this platform for Outbound and Inbound motions. Andrew, our Customer Success Manager, feels like an extended part of the team. He's proactive in asking questions, quick to supply us with support, and creative in this problem-solving. He has taken the time to learn our business inside and out to ensure our continued sucess.
What do you dislike about the product?
Qualified has so many features that we could probably dedicate a single resource to manage it, making it difficult for a team of people with different job functions to make sure we are harnessing it to its full potential.
What problems is the product solving and how is that benefiting you?
Qualified is opening up more Inbound lead sources, and a way for our Outbound team to prospect more effectively. It's providing our prospects with a more customize experience.
Great Partners Anticipated Business Needs
What do you like best about the product?
The qualified product was true to form. The team was very attuned to the needs of our business and how their chat solutions could help meet our corporate goals. It integrated perfectly with our tech stack and provided us with real-time stats on how our website traffic was engaging with our reps which made it much easier to manage and show value. Whenever we had a questions or challenge to work through the Qualified team was right there to help us find a way to solve the issue.
What do you dislike about the product?
There wasn't any down sides to Qualified. I highly recommend the platform.
What problems is the product solving and how is that benefiting you?
We needed a way to engage with our customers and prospects that landing on the website. It not only helped us accomplish that goal, it also became one of the highest performing channel for our business development team.
Andrew Ritter is a ROCKSTAR!
What do you like best about the product?
The customer support provided by Andrew far surpassed any expectations we could have imagined. He was prompt in his response and always flexible. Origin of mplementation of the tool was seamless. As our needs changed, Andrew was quick on his feel to shift with us and came to the table every call with suggestions on how to use Qualified to get the most out of the tool. Despite our unique model, Andrew was able to help us mold the tool to fit our needs which made use Easy.
What do you dislike about the product?
Our only struggle was weeding out our unique candidate leads vs our business leads. This challnege was more related to our model than Qualified it self.
What problems is the product solving and how is that benefiting you?
Access to more qualified leads in a "hands-off" approach. This allowed our reps to move through their standard sales cycle while also getting alerts to incoming leads to our sight.
Fantastic product, great team
What do you like best about the product?
Our Success Architect, Logan, transformed how our organization leverages the product. Meeting Booker for our sales team is a favorite. We are now beginning to leverage other features such as who is on site.
What do you dislike about the product?
Unless you have a deidcated person on the team to mange this, you need some help with set up and on going support to maintain.
What problems is the product solving and how is that benefiting you?
How we can provide better service to prospects and customers on our site.
Best on the market
What do you like best about the product?
Qualified has so much helpful data and truly one of the greatest for sales teams, plus always receive great help from the Qualified team
What do you dislike about the product?
Nothing to report, honestly having a very good experience.
What problems is the product solving and how is that benefiting you?
We can truly understand the customer journey
Great Product, Incredible Customer Support
What do you like best about the product?
Implementing Qualified functionality on our website has made a significant impact to our lead generation and our ability to service existing users. Implementation was fast and required little effort from my team. The support I get from Rob is second to none - no other vendor or service we use has the same level of hands-on support or inherent knowledge and level of responsiveness. Rob has directly influenced the success of this program and keeps it moving in the right direction, even when our priorities are spread thin. The product is great but the customer support is truly above and beyond.
What do you dislike about the product?
For a company of our size, it was difficult to obtain the budget needed for Qualified. But they worked with us on price and the support has made the investment easy to justify.
What problems is the product solving and how is that benefiting you?
Qualified helps us captilize on the traffec we get to our website. People today want different ways to interact with our brand, and Qualified has elevated our prospects support and lead generation. It allows us to highlight new content and give specialized experiences. We will be using Qualified for ABM as well.
A powerful tool backed by amazing service
What do you like best about the product?
Qualified is a great addition to any website where you would like to improve the conversion of your site traffic. They give you multiple ways to engage with site visitors, including chat and a streamlined meeting booker. If you're using Salesforce and a marketing automation tool, you will appreciate the ease of integration. And all of this is backed by an amazing customer success team who will partner with you to ensure you get great results.
What do you dislike about the product?
I would recommend anyone considering qualified to 1) ensure you have the time to properly implement the software and 2) invest in continuous testing of experiences to get the most from your investment. Tis is not a "set it and forget it" type of tool if you want the best results.
What problems is the product solving and how is that benefiting you?
Online website live chat and engagement along with streamlining meeting booking.
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