Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified is a fantastic tool to bring in more pipeline
What do you like best about the product?
Easy to use, can see everything about an account, exactly where and when they are look at the website.
What do you dislike about the product?
Sometimes the notifications about someone being active are delayed.
What problems is the product solving and how is that benefiting you?
It lets us see all the traffic coming into the website, with links to the clients websites, and even names.
Great product, even greater team
What do you like best about the product?
The analytics functionality held so much value for our team - holistic views of key metrics were easy to configure and reference, and whenever we ran into trouble we always had our incredible customer success manager, Robert, there to help us.
What do you dislike about the product?
The inability to export Qualified 'experiences' was a bummer, as it'd be really beneficial for the whole team to be able to see what we're doing for collaborative efforts. However, it was still intuitive enough that we were able to pull together our own version of documentation for the larger team to work with.
What problems is the product solving and how is that benefiting you?
Qualified helps our reps get direclty in front of site users who have high intent, it provides us messaging flexibility, and to expedite meetings booked.
Knowledgeable & Genuine Customer Support
What do you like best about the product?
This is my second company with Qualified, for a total of 4+ years in the tool so far. We recently brought on Piper, their AI SDR! We have a very small sales team, so having an SDR “on” 24-7 is so nice. Piper answers questions straight from our (many) website pages and knowledge base. You can also set up specific workflows for Piper or give it strict rules, e.g., “don’t answer pricing questions”, “push pricing questions to a human”. We had some surprise benefits with using Piper: Our reps now spend less time dealing with spam/bots because Piper is filtering them out really well before it ever gets to a human or booking a meeting. This is definitely working better than our ever-increasing list of “not real” email domains to filter out. :) Qualified’s customer support has always, always gone above and beyond. They think through your particular processes and workflows within your company, so you’re not bound to any out-of-the-box flow. They help you set up what you need and give ideas and strategy support along the way. They dig in to your analytics to optimize your workflows and prospect “experiences”. Buuut, you may not need Qualified’s support very much because the UI is pretty intuitive. I really appreciate having a tool that I understand and makes sense (haha) and the support behind it to both hear my crazy ideas and bring they “out-of the-box” ideas to the table.
What do you dislike about the product?
There are a few little things in Qualified that I wish were different, but it’s not anything that you deal with regularly (especially not if you’re in sales), but when you’re in the backend, selecting fields from your CRM, they’re not always searchable, so you have to scroll through many fields… and if you’re like us, and have too many custom fields, it takes a while, BUT you only have the specific fields that you choose to map over, so it’s not like ALL of your CRM object fields are coming over.
What problems is the product solving and how is that benefiting you?
Leads are able to immediately book a demo from our website by linking Qualified's Scheduler to our Book a Demo CTA ... so this takes away friction in the demo booking process (no back and forth emails to schedule a meeting). It allows us to see who's been on our website, if they're already known and cookied. Even if someone is unknown, we can sometimes see their company, which is very helpful! Piper, the AI SDR, is immediately responding to people and immediately giving them information or alerting our support team on behalf of the lead. Piper is also filtering out the spam/bots that try and book meetings with our reps - so it's saving our reps time!
Great Service at Qualified
What do you like best about the product?
The Customer Support is great. My dedicated CS rep is quick to respond and jumps in and fixes / updates things directly. The platform is complicated, so this level of support is really appreciated. My experience with chat support has been great too.
What do you dislike about the product?
The setup is kind of complex (but so are all the competitor tools out there). I can do a number of things so as long as you have someone dedicated to building it out and getting adoption it's great, but you definitely need someone dedicated to it in order to use it to the fullest.
What problems is the product solving and how is that benefiting you?
It's helping us allow meetings to get booked directly on an SDR or AE calendar upon form fill or chatbot meeting request. Our reps also use it to reach out to people browsing on our web in order to attempt to get a meeting with them while they are at the peak of being interested.
Outstanding customer success is Qualified's competitive differentiator
What do you like best about the product?
Qualified is a great tool but what really sets it apart from the competition is the customer service team. With past chatbot software, we only got out what we put in. Due to competing priorities, optimizing live chat on our site beyond ensuring it was functional, was always low priority and never got the attention needed to be successful. With Qualified, it's been the opposite experience. Our customer success manager, Kevin Lewis, has been phenomenal - extremely responsive, happy to make changes for us directly in the platform, proactively implementing recommdations and making sure that we have all the right systems in place. Integrations are easy using Marketo, Salesforce and 6sense. Between live chat and meeting scheduling, Qualified accomplishes the use cases of multiple MarTech tools, with an awesome team willing to help with the implementation.
What do you dislike about the product?
No real dislikes! Some challenges we face repeatedly come from the chat routing (which is complex) and previewing the chat experiences (being able to render a user's chat experience in a preview mode can be tricky).
What problems is the product solving and how is that benefiting you?
Qualified helps us generate pipeline by enabling prospects to chat live with a sales representative and to schedule a more thorough demo meeting on their own time. We also use Qualified to schedule meetings with an implementation team following a purchase.
Amazing customer support team
What do you like best about the product?
We have been able to significantly improve the quality of conversations that our reps are having on Qualified thanks to the help from Logan, our CSM. We've been able to filter out traffic we don't want, and get visitors more engaged in chat by building out new innovative experiences. This has led to a big increase in our conversion rates across all different channels.
What do you dislike about the product?
You can only have Qualified open in one tab at a time which makes comparing data from different time frames more difficult than it should be.
What problems is the product solving and how is that benefiting you?
Getting visitors to our website engaged in chat and booking meetings with them to get them into our sales funnel
Great product with great customer support!
What do you like best about the product?
Qualified is integral to our demand generation strategy and helps amplify our reach when we are promoting content, webinars, and campaigs. What I love most about Qualified is the amazing customer support we reviece from their team. We have regular calls with our customer success architect who helps us set the chat experience strategy, train our team on technical aspects of the product, and finds new ways to further our use of the product - they are truly an extention on our marketing team. Our Qualified rep makes it seem like we are his only client and has dedicated a lot of time to help us get the most our of the solution.
What do you dislike about the product?
Setting up an experience can get confusing if you have too many branches but that is similar acorss most chat tools in my opinion.
What problems is the product solving and how is that benefiting you?
Qualified is helping us provide an additional way for our prospects to learn about our solution and schedule a meeting with our sales team when needed.
Outstanding tool, even better collaborative support
What do you like best about the product?
Qualified provides a clear and comprehensive way of looking at prospects active on your website. The platform serves up your most engaged prospects, but also provides lower intent prospects with engaging options to connect.
Our CSM meets with us regularly to review our experiences, update any chat designs, make suggestions on where to strengthen our usage and is always available if I have questions.
Our CSM meets with us regularly to review our experiences, update any chat designs, make suggestions on where to strengthen our usage and is always available if I have questions.
What do you dislike about the product?
The reporting is awesome, but it can be a lot!
What problems is the product solving and how is that benefiting you?
It's providing a quick and easy way for prospects to speak with sales professionals- either in chat or making their calendars available.
Elevating engagement through Qualified
What do you like best about the product?
Real-Time Visitor Insights: One of the standout features is its ability to provide real-time insights into website visitors. This allows our sales and marketing teams to understand who is on our site, what they are interested in, and their previous interactions with our brand. This data is invaluable for tailoring our communication and engaging with potential customers effectively.
Conversational Marketing: Qualified's live chat capabilities have transformed our website into an interactive hub for engagement. The chatbots are customizable and intelligent, allowing us to provide instant responses to customer queries and even qualify leads before they reach our sales team.
Seamless Salesforce Integration: As a Salesforce user, the seamless integration between Qualified and our CRM system has been a game-changer. The platform automatically routes qualified leads to the right sales reps within Salesforce, reducing manual data entry and improving lead management.
Personalization and Targeting: Qualified's platform excels in personalization. It enables us to create targeted messaging based on visitor behavior and demographics, increasing the relevance of our interactions and ultimately boosting conversion rates.
Conversational Marketing: Qualified's live chat capabilities have transformed our website into an interactive hub for engagement. The chatbots are customizable and intelligent, allowing us to provide instant responses to customer queries and even qualify leads before they reach our sales team.
Seamless Salesforce Integration: As a Salesforce user, the seamless integration between Qualified and our CRM system has been a game-changer. The platform automatically routes qualified leads to the right sales reps within Salesforce, reducing manual data entry and improving lead management.
Personalization and Targeting: Qualified's platform excels in personalization. It enables us to create targeted messaging based on visitor behavior and demographics, increasing the relevance of our interactions and ultimately boosting conversion rates.
What do you dislike about the product?
While Qualified is a powerful platform for improving sales engagement, there are a few areas where it could improve:
Advanced Reporting and Analytics: While Qualified provides valuable visitor insights, some users may desire more advanced reporting and analytics features. Additional customization options for generating reports and deeper insights could be beneficial for businesses looking to dive deeper into their data.
Limited Language Support: Depending on your target market, the platform's language support might be a limitation. Expanding language options for chatbots and other features could help businesses with a global customer base.
Content Management: If content management is a key aspect of your marketing strategy, you might find that Qualified's platform could offer more robust features in this area. Enhancements in content creation, management, and optimization tools would be welcomed.
Advanced Reporting and Analytics: While Qualified provides valuable visitor insights, some users may desire more advanced reporting and analytics features. Additional customization options for generating reports and deeper insights could be beneficial for businesses looking to dive deeper into their data.
Limited Language Support: Depending on your target market, the platform's language support might be a limitation. Expanding language options for chatbots and other features could help businesses with a global customer base.
Content Management: If content management is a key aspect of your marketing strategy, you might find that Qualified's platform could offer more robust features in this area. Enhancements in content creation, management, and optimization tools would be welcomed.
What problems is the product solving and how is that benefiting you?
Qualified's platform addresses several key challenges in the realms of sales and marketing.
Here's how these solutions benefit us:
Visitor Engagement: Qualified helps us proactively engage with website visitors in real-time, making it easier to capture and qualify leads. This means we can start conversations with potential customers when they are most interested, increasing the likelihood of conversion.
Lead Qualification: The platform employs chatbots and automated qualification processes to sift through website traffic, ensuring that only genuinely interested and relevant leads are passed on to our sales team.
Personalization: Qualified's tools allow us to deliver highly personalized messages and content to website visitors based on their behavior and preferences. This tailored approach fosters a stronger connection with potential customers and improves the overall customer experience.
Data-Driven Insights: The platform provides real-time data and analytics on visitor behavior, enabling us to make informed decisions about our sales and marketing strategies. These insights help us optimize our website content and messaging for better engagement and conversion rates.
Here's how these solutions benefit us:
Visitor Engagement: Qualified helps us proactively engage with website visitors in real-time, making it easier to capture and qualify leads. This means we can start conversations with potential customers when they are most interested, increasing the likelihood of conversion.
Lead Qualification: The platform employs chatbots and automated qualification processes to sift through website traffic, ensuring that only genuinely interested and relevant leads are passed on to our sales team.
Personalization: Qualified's tools allow us to deliver highly personalized messages and content to website visitors based on their behavior and preferences. This tailored approach fosters a stronger connection with potential customers and improves the overall customer experience.
Data-Driven Insights: The platform provides real-time data and analytics on visitor behavior, enabling us to make informed decisions about our sales and marketing strategies. These insights help us optimize our website content and messaging for better engagement and conversion rates.
Grabbing the right people at the right time
What do you like best about the product?
Timing is everything when it comes to the BDR process. Especially in a niche industry like cybersecurity. Qualified allows my team to engage with interested customers in real-time, as they learn about our product on the website. Features like demo request and live chat have already paid dividends and produced quality opportunities for our sales funnel. The territory routing features have allowed for a smooth lead flow to the relevant BDRs and account owners.
What do you dislike about the product?
There is a lot of amazing data available in qualified, though it can become overwhelming if you are unsure where to look. Less tech-savvy users may crave an even simpler view. Luckily I've been able to navigate through the analytics page and find the data I need, the Qualified CS team is always willing to lend a hand as well.
What problems is the product solving and how is that benefiting you?
Qualified helps my BDR team engage with prospects on our website via the chat tool with the goal of booking a meeting for our AE team. It also provides visibility into the specific landing pages a prospect engages with, allowing for a more tailored conversation and better qualification.
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