Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing product, backed by a proactive team
What do you like best about the product?
Great integrations. Very customizable UI. Lots of cool new features on the roadmap. A lot more customizable than other solutions like drift. My account and technical team is proactive, always looking to ensure we're getting the most out of the platform.
What do you dislike about the product?
The photos of the online reps to me looks a little cheeesy, but you can turn that off ;)
What problems is the product solving and how is that benefiting you?
Turning web visitors into qualified, engaged contacts.
Qualified is a chat solution used by our SDR teams to engage with prospects
What do you like best about the product?
Amazing support that helped us integrate with Slack seemlessly
What do you dislike about the product?
None so far. The SDRs seem to love it and the Slack integration makes it even easier!
What problems is the product solving and how is that benefiting you?
A chat solution used by our SDR teams to engage with prospects.
Qualified Does it
What do you like best about the product?
A single platform for 1st and 3rd party intent. Chat and meeting booker all in one.
The person assigned to our account, Andrew, is one of the best CSMs I've ever worked with.
The person assigned to our account, Andrew, is one of the best CSMs I've ever worked with.
What do you dislike about the product?
Unpolished in some areas, which is understandable for a full suite vs. just a point solution.
What problems is the product solving and how is that benefiting you?
Intent data and appointments.
Very customizable Chatbot that brings in quality leads
What do you like best about the product?
Qualified is a great chatbot product that possesses all the core features and functionalities that you would ever need in a chatbot. Their customer success/account team also serves as a thought partner and help you make the most out of this product.
What do you dislike about the product?
Some minor quality of life things can be improved. For example, you can only use the user portal in one single tab, which makes working between experiences a nuissance.
What problems is the product solving and how is that benefiting you?
Qualified allows our sales team to have direct conversation with our prospects, and allow us to capture more demo bookings and product interests directly on the website.
Qualified is much more than a chat solution
What do you like best about the product?
We started using Qualified as a chat solution for our 2 websites, but it quickly became more than that. First, our Customer Support rep has really helped us refine our routing logic so the right users and leads would go to the right Sales rep based on product interest and territory. Second, we've created experiences that naturally leads a user into booking a demo or talking to Sales when it makes sense. Finally, we recently implemented Qualified Meetings which let's a user book a meeting directly after filling up a form so they can find a convenient time right away so they can minimize email and phone tag with Sales. We're currently exploring other Qualified features to provide personalized web experiences to our visitors.
What do you dislike about the product?
Nothing I dislike, but at the end of the day, Qualified is a tool. Making sure this works for you will require internal buy-in, training, and a good look at your current processes.
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to talk and engage with web visitors the way they want to. It allows us to have educated conversations with them and to provide value early on so we can build trust before they're willing to meet with us.
Wonderful product for engaging with customers!
What do you like best about the product?
Qualified makes it so easy to create custom experiences for our customers on our website. A really great tool for promoting events, enrolling new advocates into our program and drawing awareness to new products and features.
What do you dislike about the product?
Nothing at the moment. The tool is very intuitive and easy to customize. I love that we can tie to Salesforce campaigns to track engagement and we can setup Slack notifications whenever someone clicks on a chat flow!
What problems is the product solving and how is that benefiting you?
With so many ways to communicate with customers, we need a way to break through the noise of sending lots of emails. The Qualified chat experience puts the engagement back in our customers' hands and let's us know when we should reach out and about what. It's a creative solution to sharing what we have going and letting the customer tell us what they're interested in.
It's an absolute MUST HAVE for sales teams
What do you like best about the product?
I like the ease of use for both the prospect and our internal team. We can see in real-time who is on our site and strategize to be more efficient in our outreach.
What do you dislike about the product?
Sometimes our internal team members show up as prospects in our system.
What problems is the product solving and how is that benefiting you?
Our old chat was not intuitive and we could not talk to prospects in real time. Qualified allows us to directly answer questions with people on our site.
A Game-Changer for Conversational Marketing
What do you like best about the product?
Being a newcomer to Converational Marketing, Qualified gave me the tools, training, and support I needed to not only get up to speed on leading-edge technology but also understand best practices and paths to success.
What do you dislike about the product?
My company's enterprise data sometimes causes the tool to lag or error out, which needs to be corrected by Qualified engineers. But responses are fast and fixes/workarounds are successful.
What problems is the product solving and how is that benefiting you?
Qualified is generating hundreds of thousands of dollars in Sales Qualified Leads for us every quarter and is giving us a smart way to hook chatbots into our email, PPC, and other campaigns and initiatives.
A Must Have in our Pipeline Generation Stack!
What do you like best about the product?
Qualified is one of the most impactful technologies in our mar-tech stack and I can't recommend them highly enough. From the product experience to the people supporting our account, we have had an A+ experience witih them all around.
What do you dislike about the product?
I know this sounds cliche, but honestly nothing. They delivered a 7X ROI in the first 6 months and our experience has only improved with them as we deepened our reliance on their pipeline cloud.
What problems is the product solving and how is that benefiting you?
Qualified is a much more streamlined and elegant version of chat apps such as Drift or Intercom. Deployment was seamless and our team has found using it and administering it to be clean and easy.
Driving Qualified Pipeline at the Top of Funnel
What do you like best about the product?
Qualified is easy to use and incredibly powerful. The data helps point us in the right direction and the interface makes it wasy to engage with customers in their online journy!
What do you dislike about the product?
Toggling between tools is always a challenge, but Qualified is so valuable it's worth having one more window open!
What problems is the product solving and how is that benefiting you?
Online chat with customers on our website. Allowing custoners to schedule a meeting with the right internal contact on the first. Understanding buyer interest / intent. All of which helps us meet customers where they are at which identifies interest in potential partnerships.
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