Qualified
Qualified.com, Inc.Reviews from AWS customer
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A Game-changing experience with Qualified
What do you like best about the product?
We recently switched to Qualified as our chat tool on our website after using another popular one. In less than two months, we have seen more success with Qualified than we did with the other tool during our entire time using it. Qualified has been a game changer for us.
Our BDRs can gather insights on visitors and engage with them while they are on our site. If we do not have a representative available to chat, the visitor can easily book a meeting directly through Qualified, eliminating the need for an additional tool to help us book meetings on the site. Currently, we have three teams (BDR, CS, and AE) using Qualified with plans to add more!
The support we have received from Qualified has been unlike any other. We are even discussing how we can incorporate their success model into our own organization.
Qualified moves quickly! New features and innovations are released regularly, which only serve to improve the product.
Our BDRs can gather insights on visitors and engage with them while they are on our site. If we do not have a representative available to chat, the visitor can easily book a meeting directly through Qualified, eliminating the need for an additional tool to help us book meetings on the site. Currently, we have three teams (BDR, CS, and AE) using Qualified with plans to add more!
The support we have received from Qualified has been unlike any other. We are even discussing how we can incorporate their success model into our own organization.
Qualified moves quickly! New features and innovations are released regularly, which only serve to improve the product.
What do you dislike about the product?
While Qualified may not be the most affordable chat tool available – I do wish it had a lower price point. However, the investment is worth it as the value it provides is significant. As the old saying goes, "You get what you pay for," and with Qualified, you receive a wide range of features, services and funtionality that can greatly benefit your go-to-market teams.
What problems is the product solving and how is that benefiting you?
Reaching potential customers in real-time, engaging with them when they're showing interest, getting meetings booked without the usual back and forth to find a time to meet, and generating pipeline and revenue almost immediately after launching.
Qualified has given me great insight
What do you like best about the product?
I like seeing the traffic on our website. Being able to reach out to anyone looking at pricing and seeing people who constantly come back to our website.
What do you dislike about the product?
Sometimes it pounces on people logging into our site
What problems is the product solving and how is that benefiting you?
Booking more demos
Qualified is a great tool.
What do you like best about the product?
Our Qualified Success Architect, Tanya, has made it easy for us to learn the product. This shorten our learning curve and allowed us to start seeing ROI quickly. Is a true Trusted Advisor.
What do you dislike about the product?
Qualified is a power tool that requires some ramp up time for somone to be able to take advatage of all of its features.
What problems is the product solving and how is that benefiting you?
Qualified allows us to get infront of our potential prospects quicker. This allows us to generate additional pipeline along with our traditional prospecting methods.
Smooth Implementation and Excellent Support
What do you like best about the product?
Our CSM, Shelby and Sales person, Tom have been amazingly helpful throughout the entire process. Shelby provides a true white glove service in helping us create experiences, A/B test new ideas, monitor our progress, and keep us informed of new features. Tom even met with me post go live to work through some new use cases to ensure the SDR and Sales team are getting maximum ROI of the tool.
The ability to see web visitors in real-time and how they navigate our site has been extremely beneficial and insightful.
I appreciate the ability to consolidate our tech stack and get so much out of 1 tool: chatbot, live chat, intent data, lead routing and that you can pull in fields from the MAP and CRM is another plus.
The ability to see web visitors in real-time and how they navigate our site has been extremely beneficial and insightful.
I appreciate the ability to consolidate our tech stack and get so much out of 1 tool: chatbot, live chat, intent data, lead routing and that you can pull in fields from the MAP and CRM is another plus.
What do you dislike about the product?
That you can only have 1 tab open at a time. It would be helpful to have a tab on each screen as you are working through different experiences or comparing reports.
Navigating between experiences, blocks, segments, etc. can be tricky as you have to leave the flow you were working on to see the other sections in the settings. It makes it challenging to see your experience from top to bottom in 1 place. However, Shelby has done all of the set-up and helps us with updates, so it's not an issue at this time.
Navigating between experiences, blocks, segments, etc. can be tricky as you have to leave the flow you were working on to see the other sections in the settings. It makes it challenging to see your experience from top to bottom in 1 place. However, Shelby has done all of the set-up and helps us with updates, so it's not an issue at this time.
What problems is the product solving and how is that benefiting you?
Speed to lead: the ability to leverage a meeting booker rather than force a form fill is helpful.
Customer Experience: answering questions in real-time helps potential buyers make a decision and also navigate our site easier
Customer Experience: answering questions in real-time helps potential buyers make a decision and also navigate our site easier
Easy to use, great support and amazing opportunitues
What do you like best about the product?
Easy to use dashboard and great interface
Tons for resources and opportunities to bring in revenue
Tanya also provides amazing customer service. Helps us whenever we need it and always available for a meeting if we have questions, training or a new initiative we want to implement
Tons for resources and opportunities to bring in revenue
Tanya also provides amazing customer service. Helps us whenever we need it and always available for a meeting if we have questions, training or a new initiative we want to implement
What do you dislike about the product?
Reporting system can be messy - better reporting in SF maybe? Not much negative for me
What problems is the product solving and how is that benefiting you?
Helpng us bring in people via meeting bookers, content downloads and pouncing! Allows our reps to communicate with buyers better and bring them in for personalized demo's or get them the support they need.
A powerful engagement tool for pipeline
What do you like best about the product?
- AI features are powerful and unique
- Qualified offers
- Lots of great features to offer customized experiences
- Integrations are useful
- Account representative has been great to work with and learn from
- Way more than just "chat"
- Excellent to work with & highly knowledgeable account team
- Qualified offers
- Lots of great features to offer customized experiences
- Integrations are useful
- Account representative has been great to work with and learn from
- Way more than just "chat"
- Excellent to work with & highly knowledgeable account team
What do you dislike about the product?
- I can't have multiple Qualified windows open
What problems is the product solving and how is that benefiting you?
Qualified provides us with powerful options to engage our website visitors in real-time. The platform's insights allow us to engage audiences with a tailored approach, providing each visitor with a personalized experience.
Killer product and world class customer support
What do you like best about the product?
Qualified is a product that is meant for the times. Having the ability to outreach to prospects in real-time while they are on the website and being able to chat with them via chat, audio, or video is an expectional approach to outreaching potential customers.
Shoutting out specifically Danielle at Qualified, from date of signing through to the life of the contract - she's ensured our team is having success with the tool, constantly connecting on best practices and new techniques. Best in town!
Shoutting out specifically Danielle at Qualified, from date of signing through to the life of the contract - she's ensured our team is having success with the tool, constantly connecting on best practices and new techniques. Best in town!
What do you dislike about the product?
As far as the tool itself goes as well as the CS team - there's no limitations to be called out.
What problems is the product solving and how is that benefiting you?
Reaching prospects and getting connected allowing for an exceptional sales process.
Cares about client success
What do you like best about the product?
The increased visibility to what people are looking at on our website and the ability to interact with them at the moment they are interested in our services.
What do you dislike about the product?
Still trying to understand the success rate for pouncing.
What problems is the product solving and how is that benefiting you?
Deeper insights into perspective clients.
Must have tech for any Salesforce powered BDR Team!
What do you like best about the product?
The product is amazing, but I have to say the service is even better!
What do you dislike about the product?
There is very little that I can dislike, tiny things in reporting could be improved, but nothing that I really dislike.
What problems is the product solving and how is that benefiting you?
Qualified enhanced our conversion rates as we shifted from low performing old school forms to a chat tool where we could engage and guide website visitors and returning visitors. The intent makes it even more powerful. We also use it to quickly schedule for leads, but also extended to events and other use cases.
Director Business Development
What do you like best about the product?
Ease of use.
Ability to customize to meet our business demands.
Ability to actively monitor website visitors and engage for higher conversions.
Ability to customize to meet our business demands.
Ability to actively monitor website visitors and engage for higher conversions.
What do you dislike about the product?
Nothing to report. We enjoy utilizing Qualified and having Tanya M. from Qualified has helped us work out any kinks, all of which are only small issues that have been resolved.
What problems is the product solving and how is that benefiting you?
Qualified helps by providing direct communications to our team for fast answers, online scheduling, and overall team productivity.
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