Qualified
Qualified.com, Inc.Reviews from AWS customer
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Easy onboarding and excellent customer support
What do you like best about the product?
Onboarding was easy thanks to our fantastic customer success rep (shout out Britanny!). She made sure to first deeply understand our business objectives and current processes and then mapped out and implemented the configuration that best fits our use case.
Because Qualified is so well integrated with Salesforce, Clearbit, and Slack (to name a few), we're able to identify visitors and tailor messaging based on specific characteristics -- like opportunity stage, industry, and page visited. And by combining info from Salesforce, Clearbit, and the visitors' behavioral data on the site (like time spent on high-value pages), Qualified is able to identify the highest intent leads on our site and immediately surface them to our chat users via Slack notifications.
Because Qualified is so well integrated with Salesforce, Clearbit, and Slack (to name a few), we're able to identify visitors and tailor messaging based on specific characteristics -- like opportunity stage, industry, and page visited. And by combining info from Salesforce, Clearbit, and the visitors' behavioral data on the site (like time spent on high-value pages), Qualified is able to identify the highest intent leads on our site and immediately surface them to our chat users via Slack notifications.
What do you dislike about the product?
Nothing to say here -- any issues or questions that come up are quickly resolved by our CSM via Slack or in our weekly syncs.
What problems is the product solving and how is that benefiting you?
Generating revenue by creating a new conversion flow on our site and connecting visitors with sales asap.
Must-have product for generating leads
What do you like best about the product?
Qualified has helped us filter our website traffic into multiple streams -- those looking for support, training, employment or product info. In conjunction with the staff at Qualified, we identified the types of people we wanted to be notified about if they came to our website AND were looking for info on our products. Now we get a chance to greet these targeted prospects in real time. So far, 50% of the people that have agreed to chat with us through the bot have agreed to move forward to a live demo. We are absolutely convinced that many of these prospects would have never made it through to a demo had we not had a chance to engage them through the bot as they visited the site.
Additionally, the data that we are capturing now allows us to nurture these visitors through email follow-up campaigns based on their activity on our site.
Additionally, the data that we are capturing now allows us to nurture these visitors through email follow-up campaigns based on their activity on our site.
What do you dislike about the product?
There's nothing wrong with the tool whatsoever, but I caution anyone starting to use the tool to be prepared to answer A LOT of questions that they may not normally have the answers to.
What problems is the product solving and how is that benefiting you?
Qualified is connecting us to people researching our products in real-time. Internet research has become cumbersome, and there is a sea of data out there that doesn't always yield results or answers. We have found visitors really like speaking to a live person and getting immediate answers instead of entering the black hole of form fills.
Perfect for SDRs
What do you like best about the product?
The alerts, integration with salesforce and calendar makes it perfect
What do you dislike about the product?
important to understand that it's more of a conversation chat bot with the end goal of booking a meeting, and not to solve customer support issues using automated responses
What problems is the product solving and how is that benefiting you?
helping prospects get in touch with sales team quickly
The support from customer success won me over
What do you like best about the product?
The support from our customer success manager Kevin has been amazing. He was a big reason we could launch so quickly and responded to any questions or issues with lightning speed.
What do you dislike about the product?
We haven't encountered any issues yet and have found their platform to be very user friendly
What problems is the product solving and how is that benefiting you?
Helping our BDRs book meetings and increase demos
Outstanding Customer Support Experience
What do you like best about the product?
Customer Support: Being in a fast growth start-up, standing up a chat tool tends to take more operational bandwidth for a small team. The Qualified support has been on top of any changes and use case walk-throughs we've requested, with great enablement and suggestions for scale.
Technology: Qualified has an all-in-one view for sales to action on prospects on our website, enabling proactive and personalized outreach in real-time.
Technology: Qualified has an all-in-one view for sales to action on prospects on our website, enabling proactive and personalized outreach in real-time.
What do you dislike about the product?
When syncing directly to SFDC vs. Marketing Automation, then to SFDC, errors in attribution are likely to occur.
What problems is the product solving and how is that benefiting you?
Our team wanted to provide an easier route for prospects to speak to our team and increase our website demo request. We bumped demo request conversions in the first two weeks by 20%. We also attributed to 2 closed-won opportunities under 60 days.
Great user engagement and support
What do you like best about the product?
Real-time ability to see what page visitors are on and interact with them in real-time. You can also set up different playbooks/messaging per page or visitor type, which is highly effective.
What do you dislike about the product?
The setup process and dialing in the messaging. It's a necessary evil, but the Qualified team has always been there to support us or answer questions along the way.
What problems is the product solving and how is that benefiting you?
It's accelerated the visitor to lead transition and ultimately helped our sales development team by increasing the marketing qualified leads. It's also helped visitors looking for support to the right place vs browsing and filling in any form they can find.
Powerful, easy-to-use software with proven results
What do you like best about the product?
Qualified is fantastic at helping us capture leads in real time and proactively identify ways we can help prospects and customers on our site. Our rep, Stephanie, is knowledgeable and super helpful regarding the platform and helping us reach our goals.
What do you dislike about the product?
N/A, I don't have anything negative to say about Qualified
What problems is the product solving and how is that benefiting you?
Qualified helps us understand what our prospects are looking for and allows us to communicate and solve problems in real-time.
More than just a 'switch from Drift'...Qualified is TRULY Conversational Marketing & driving our GTM
What do you like best about the product?
We came over to Qualified from Drift - after using Drift for 3.5 years. We were constantly seeing pain points and hurdles in scaling the tool and building it to fit our needs, let alone adoption and confidence in the data we were capturing (missing). Qualified came into the market and our tech stack at the perfect time, and it's revolutionized opinions of what a truly integrated tool should be.
As a platform: Qualified's platform delivers EVERYTHING their team upholds it to be - collectively, our team hasn't seen a tool that is this well-integrated with Salesforce. Not to mind you, Drift has an outdated SFDC integration, so the bar was already set low from a chatbot perspective. As an admin, Qualified showed IMMEDIATE impact in just the backend configuration alone... but we haven't had a SINGLE data integration hurdle or true "error" since launching end of September. And since we've been able to leverage the Qualified x Salesforce's sharp integration to power stand-alone lead Data Enrichment initiatives, 6sense & ABM initiatives, and Email / Lead Nurturing generation. Because implementation has gone so well, we've restored rapport with the SDRs using the tool and it's now powering both Inbound and Outbound initiatives daily - a massive impact on our pipeline and a win-win for Marketing x Sales GTM teams.
As a customer/team: Shoutout to Danielle for being an invaluable asset of support and guidance during implementation AND adoption, AND strategy - our SDR chat users, leadership, and myself all see Danielle as an extension of our team and actively reach out for help and support because of how reliable, quick, and impactful she has and will always be :) Doing a rip & replace of any tool can be daunting, but the support of Danielle, Jordan & Anna through the hurdles we threw their way made it seamless in the long run and can truly say that the Qualified team does practice what they preach with "whatever it takes"
We are so thankful for the switch to Qualified and how it's revolutionized so many areas in Marketing x Sales alignment: Inbound strategy, Outbound strategy, GTM, ABM. Thank you Danielle & the Qualified team!
As a platform: Qualified's platform delivers EVERYTHING their team upholds it to be - collectively, our team hasn't seen a tool that is this well-integrated with Salesforce. Not to mind you, Drift has an outdated SFDC integration, so the bar was already set low from a chatbot perspective. As an admin, Qualified showed IMMEDIATE impact in just the backend configuration alone... but we haven't had a SINGLE data integration hurdle or true "error" since launching end of September. And since we've been able to leverage the Qualified x Salesforce's sharp integration to power stand-alone lead Data Enrichment initiatives, 6sense & ABM initiatives, and Email / Lead Nurturing generation. Because implementation has gone so well, we've restored rapport with the SDRs using the tool and it's now powering both Inbound and Outbound initiatives daily - a massive impact on our pipeline and a win-win for Marketing x Sales GTM teams.
As a customer/team: Shoutout to Danielle for being an invaluable asset of support and guidance during implementation AND adoption, AND strategy - our SDR chat users, leadership, and myself all see Danielle as an extension of our team and actively reach out for help and support because of how reliable, quick, and impactful she has and will always be :) Doing a rip & replace of any tool can be daunting, but the support of Danielle, Jordan & Anna through the hurdles we threw their way made it seamless in the long run and can truly say that the Qualified team does practice what they preach with "whatever it takes"
We are so thankful for the switch to Qualified and how it's revolutionized so many areas in Marketing x Sales alignment: Inbound strategy, Outbound strategy, GTM, ABM. Thank you Danielle & the Qualified team!
What do you dislike about the product?
Tailoring the learning curve and adoption for teams coming off a different platform. I don't think we would have been able to do it without the immense support and build efforts of the Qualified team; overall, everything was successful. Our org was coming off of using Drift, so there was some "reprogramming" to do outside of general adoption and functionality (ex: the concept of "pouncing," differences in notifications, and differences in round-robin). We had to strategize carefully during the transition to accommodate the current process without a huge shock. Qualified has excellent training resources and internal support to help with adoption, which helped bridge this gap.
What problems is the product solving and how is that benefiting you?
Salesforce Integration, GTM strategy, website performance/insights, pipeline generation
Great Tool for SDRs
What do you like best about the product?
The ability to quickly and easily identify top prospects and have the ability to talk to them directly when on the website has been a huge needle mover for our inbound team!
What do you dislike about the product?
This isn't unique to Qualified, as I've used similar tools, but it can be frustrating at times when you don't know exactly who is on the website. There are workarounds and other tricks you can use to overcome this but that's the only really small frustration. And again, not exclusive to Qualified but all similar tools.
What problems is the product solving and how is that benefiting you?
It's allowing us to quickly identify prospects we're targeting in outbound and allows us to use reports/notifications to quickly start chats and get visibility into what content they're interacting with. On the inbound side it has allowed us to more easily schedule meetings upfront as well as improve our S2L for greater conversion rates.
Top Notch Help from the Qualified Team
What do you like best about the product?
The Qualified team is eager to learn how they can help, open to our feedback, and constantly driving the best out of their own software and our sales team by extension. Shelby Parton leads the charge on their end by getting on the calls, being efficient about the time, and asking insightful questions. She is clearly interested in mutual victories after each call - it's an outstanding experience!
What do you dislike about the product?
No complaints! Qualified is quality software that makes contacting prospects a much better experience. Necessary for a sales stack!
What problems is the product solving and how is that benefiting you?
Contactability and real time information about prospects
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