Qualified
Qualified.com, Inc.Reviews from AWS customer
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One to watch...
What do you like best about the product?
They are leading the way for innovation in this space.
What do you dislike about the product?
Still has gltches, but then that's normal for all software
What problems is the product solving and how is that benefiting you?
Enhancing the digital buying journey for our customers and prospects
Best Customer Support
What do you like best about the product?
The implementation and CS support we have received is top notch. John Duffy has done an amazing job building out all of our use cases and constantly staying engaged with the team. I wish all the vendors I used came with this high class level of support.
What do you dislike about the product?
Nothing really. I do wish there was a way to auto create contacts when customers hit the chat requesting supporr.
What problems is the product solving and how is that benefiting you?
Qualified is helping us drive higher quality leads via our web page.
Easy way to generate pipeline, and a great customer success team!
What do you like best about the product?
Qualified helps us make the most of prospects visiting our website. Setting up new experiences for our pages, testing the messaging, and showing visitors relevant materials is easy. Our Customer Success Architect, Genise, is also incredible to work with! She's quick to respond to questions/concerns/asks and suggests excellent ideas for testing to improve the tool. Our SDRs also went through a great training session with the Qualified team, and we saw efficiency improvements shortly afterward.
What do you dislike about the product?
It's a lot to learn the tool at first: building new experiences, reporting, and tests can seem daunting, but after additional sessions with our Success Architect, it was pretty easy to understand. I also didn't love the web/browser app but the desktop app works a lot better!
What problems is the product solving and how is that benefiting you?
Improving conversion rates on our website. Qualified breaks down which visitors / accounts we should focus on more, and that helps our SDR team with better targeting / conversations.
The best onboarding, and it's not even close
What do you like best about the product?
Every company flaunts a white glove service, but not many hold up to it. Qualified truly does take all of the heavy lifting off your shoulders regarding setup. Not to mention, the tool is great for the SDR team and for marketing, covering both sides of the coin. Connections into existing tech stack is a big win and something everyone is always worried about, again, pretty easy and works great.
What do you dislike about the product?
Limiting access to certain people could be better, but again our CSM found workarounds for us.
What problems is the product solving and how is that benefiting you?
Engaging right now with people ready to talk has never been more challenging. Now, our team can do exactly that, and if they can't, they have the visibility needed into every action.
Best in class website chat tool and best in class service
What do you like best about the product?
Qualified is a great platform that has really helped my demand gen team increase the number of MQLs we generate each quarter and is far more functional than the tool it replaced. Aside from the tool being a great MQL driver, the service from Qualified is top-notch and the benchmark I use to measure all of my other technology vendors against. If you are in the market for a website chat tool, you won't find a better company to work with than Qualified.
What do you dislike about the product?
To date, nothing. Again, the tool is best in class and their customer service is second to none.
What problems is the product solving and how is that benefiting you?
Website Chat functionality, calendar/meeting scheduling, MQL driver
My experience with Cam and the Qualified team has been top notch!
What do you like best about the product?
Quick turn around times, along with helping me better understand where we have areas of opportunities as well as gaps.
What do you dislike about the product?
There is nothing that I can think of off the top of my head.
What problems is the product solving and how is that benefiting you?
Providing an excellent customer experience as we look to better align to our prospects and customers digital buying journeys.
A Must-Have Solution for Your Website
What do you like best about the product?
Great onboarding experience. This technology made a difference on DAY ONE for our business. The quantification of how valuable this tool has been is difficult to even communicate - it has reduced support calls, increased meetings booked, and even made our overall customer experience better.
What do you dislike about the product?
-------------------------Not Applicable.
What problems is the product solving and how is that benefiting you?
Lead Generation, Meetings Booked, Customer Support, Customer Experience - it has even helped to identify our most valuable advertising channels from a lead quality perspective.
Brittany Rhyme is by far our best vendor resource
What do you like best about the product?
It's a great tool that allows our SDR's to plan and execute on multiple different levels. Also, Brittany goes above and beyond to make herself available for all of our needs.
What do you dislike about the product?
Filter logic between the tool and our CRM
What problems is the product solving and how is that benefiting you?
Providing us with additional ways to reach out and speak to customers, in real-time.
Working with Qualified has been a breeze!
What do you like best about the product?
The phased approach to developing a chatbot on our site has been surprisingly easy and fun. Kevin has been a great help in providing best practices, how we can optimize our performance and what our next steps can be. Just after a few kickoffs calls with stakeholders and providing awesome templates to start out, we were able to launch our chatbot in a couple of weeks with experiences that we're able to A/B test and learn from within the first month.
What do you dislike about the product?
Within the platform, it can be hard to navigate throughout the experience if it's a large one (lots of scrolling), but you get used to it after spending some time in the platform.
What problems is the product solving and how is that benefiting you?
So far it's giving us great insight on user engagement on our website and we're hoping this can help us address UX, content, advertising and sales gaps we wouldn't be able to see without it.
Business Solutions Senior Manager
What do you like best about the product?
Versatility and Customer Support. In-house routing with smooth SFDC integration and clear documentation.
What do you dislike about the product?
Nothing I dislike, set up, integration, launch was all smooth
What problems is the product solving and how is that benefiting you?
Replaced Drift for us and provided more transparency for managers as well as faster response time for inbound leads
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