Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great tool, and an even better team
What do you like best about the product?
The tool/service is extremely informative; we got a demo and you can get a ton of hidden insight into your customers just from their interactions with the site.
What do you dislike about the product?
Nothing so far - the tool has been amazing
What problems is the product solving and how is that benefiting you?
Robert K has been our point of contact, he's worked extremely hard to help get the system setup and supported. Genuinely one of the best experiences I've had with any vendor
Kevin outstanding service
What do you like best about the product?
The precision and depth are outstanding, very much blown away!
What do you dislike about the product?
N/A - 0 dislikes atm it is really servicing us well
What problems is the product solving and how is that benefiting you?
Bridging the gap between customers & internal stakeholders
Kevin has been beyond amazing! So helpful, friendly and responsive - he has surpassed expectations!
What do you like best about the product?
Easy to create Experiences - specifically using blocks to improve time efficiency.
Our CS Account Manager Kevin has enabled us to use Qualified more proficiently.
Our CS Account Manager Kevin has enabled us to use Qualified more proficiently.
What do you dislike about the product?
No option to initiate a CSAT/survey upon completion of Live Support Chat Function - having an option to state the conversation is over, which triggers a survey response from the customer would help us with our insights. Blocking in a CSAT function after Live Support routing can be clunky/overlap.
What problems is the product solving and how is that benefiting you?
Qualified enables us to give customers more information, whilst gathering insights into the success of our process & information distributed.
the best web chat tool and CSM team on the market
What do you like best about the product?
I've used a lot of chat bots in my career, and nothing is better than Qualified. It easily allows me to segment lead routing, territory alignment, and work in other experiences that work hand in hand with SalesLoft. This helps my team increase their booked meetings.
What do you dislike about the product?
I have yet to experience something about Qualified that I dislike. It's a great tool to bridge the Sales Development and Marketing teams that are using an All Bound approach.
What problems is the product solving and how is that benefiting you?
It allows the team to book meetings more intelligently based on where website visitors are exploring.
Best conversational tool I've tried!
What do you like best about the product?
Qualified allows us to engage with our prospects right as they are on the website. Our team can swiftly provide support or direct visitors to the best resources, whether transferring to another teammate, booking a meeting to go over their challenges in more depth or even hopping on a voice/video call right in the chat. The integration to the rest of our tech-stack is seamless; the information submitted to us from the chat instantly appears in Salesforce.
What do you dislike about the product?
The only drawback I can think of is not being able to record calls that happen with our visitors within the qualified chat. Recording the calls would eliminate the need to take notes during that conversation.
What problems is the product solving and how is that benefiting you?
Our visitors don't need to wait to be contacted by our team; the help is delivered immediately. We can eliminate lengthy email exchanges and address customers' needs directly.
Great tool, amazing Customer support.
What do you like best about the product?
The tool has excellent features and great flexibility for customization.
I deal with alot of CSMs for a lot of different tools we use. Qualified has best customer support (CSM) I've seen in terms of knowledge, availability and dedication!
- Ease of use and seamless integration with Marketo
I deal with alot of CSMs for a lot of different tools we use. Qualified has best customer support (CSM) I've seen in terms of knowledge, availability and dedication!
- Ease of use and seamless integration with Marketo
What do you dislike about the product?
- Would love to see an Integration with Bizible
- Faster form meeting loading
- Faster form meeting loading
What problems is the product solving and how is that benefiting you?
Live chat, routing, forms all in one platform.
well designed platform for easy administrator experience
What do you like best about the product?
experience! designing different experience really helps to define your target. having differnt segments also help to efficiently target the right individual within a shorter period of time.
What do you dislike about the product?
Reporting actions. There is a limited amount of action that we can put on the list of names that we can collect from adding filters to a population, and we cannot see the demographics that is within with a pie chart or something unless we export the data
What problems is the product solving and how is that benefiting you?
as mentioned, qualified really helps us to rethink what we should put inside the webpage that is important, and that qualified can help guide the user to the rest of the CTAs in a way where it should sound more 'human'
Extremely easy to use and just an absolute amazing tool when identifying what prospects are reading!
What do you like best about the product?
I think what is most helpful is being able to map it to your territory. Just an absolute advantage when trying to attack your specific geography or territory!
What do you dislike about the product?
There truly isn't anything I dislike about the product..
What problems is the product solving and how is that benefiting you?
It solves many problems, like identifying who's on the website, where they may be located, and the companies they work for. It manages to capture global information for potential prospects to ensure we're not missing any opportunities.
Check, Check, Check
What do you like best about the product?
Qualified checks all of my boxes - easy to use, understand, and their team is amazing. I feel less of a customer and more of a partner; they are there for us each step of the way - ensuring our success and giving us ideas on how to fully make the most out of our campaigns.
I love the reporting function and transparency in SFDC CRM.
If you're a SFDC partner, you will 100% want to implement Qualifed to your app exchange listing and to your website.
I love the reporting function and transparency in SFDC CRM.
If you're a SFDC partner, you will 100% want to implement Qualifed to your app exchange listing and to your website.
What do you dislike about the product?
Nothing comes to mind. Any time we have had an idea or suggestion for a campaign and how to implement chat, our CSM has worked with us to make it happen.
What problems is the product solving and how is that benefiting you?
Transparency on who is visiting our app exchange listing and website - the ability to pounce at the right time and serve up appropriate content - it's the definition of the last mile!
From Backend to Frontend - Qualified is THE Engagement Solution!
What do you like best about the product?
The very best part of Qualified is Brittany Rhyme. I can't say enough great things about her. In Q3 we had a massive system problem that created thousands of faulty conversion records, which we use to track Marketing activities. Brittany was instrumental in helping us stop some of the bleeding (the problem was not entirely with Qualified). She is exceptionally knowledgeable about your product, and when presented with a new request, she always has or very quickly finds a solution. On top of these things, she's a FANTASTIC person - easy to work with, fun to work with, and a phenomenal human being. I don't know what we would do without her!
Website visitors are routed to the right person through different experiences; from a sales perspective, our reps can instantly engage with prospects.
Website visitors are routed to the right person through different experiences; from a sales perspective, our reps can instantly engage with prospects.
What do you dislike about the product?
I personally do not have any complaints. The only thing close to a complaint I've heard is the inability to link share between the desktop app and the web.
What problems is the product solving and how is that benefiting you?
Qualified provides the connection between site visitors and our Sales team, allowing us to book meetings on the fly and in a manner that's convenient for prospects.
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