Qualified
Qualified.com, Inc.Reviews from AWS customer
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It's been amazing!
What do you like best about the product?
What I like most about Qualified is that it goes beyond this initial use case to provide value in other areas. Also, I love that Qualified gives you additional knowledge on the customer that you can use immediately to help seal the deal.
What do you dislike about the product?
I would be honest if I didn't like anything!
What problems is the product solving and how is that benefiting you?
It allowed us to get our lead to the next stage faster.
Prospect Engagement to the NextLevel!
What do you like best about the product?
Qualified has been immensely helpful in driving standard web traffic into meaningful sales-driven conversations. Qualified has made it simple to interact with your website visitors and collecting all the data you uncover in your interactions gets into your CRM. The tool is easy to use and gives a human touch to online interaction. Our qualified rep has been amazing to work with and week after week brings new ideas or tweaks to our process to ensure we follow best practices and have the best user experience.
What do you dislike about the product?
One downside to Qualified is that often times it can be difficult to determine who is actually visiting your site without some type of interaction with the visitor.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve converting web traffic into marketing and sales-qualified leads.
Excellent product and excellent customer service!
What do you like best about the product?
Qualified, especially Tony Vaughn, gave our team true white glove treatment by helping us understand best practices, the best use cases, and how to set up our teams for success. The product is intuitive, easy to set up, and easy to monitor. We've seen increases in engagement and lead gen.
What do you dislike about the product?
I would like to see an easier workflow for testing experiences in the Qualified app like the ability to preview in a separate window prior to pushing changes to prod.
What problems is the product solving and how is that benefiting you?
Qualified helps us increase our conversion rates by taking visitors on a personalized, compelling journey that quickly answers their questions and drives them to take action.
Solid Pipeline Booster with superb handoff to our CRM!
What do you like best about the product?
Qualified lets up easily offer up general and bespoke site visitor experiences. With a bit of setup, we can craft several Handraiser MQL pathways which allow our site visitors to book time with our Sales team. Its SFDC and Marketo integrations, along with Clearbit data enrichment abilities, means we can pretty seamlessly update existing people in our database, or create new records, and source these leads to our Inbound / Chat channel. Qualified also logs the conversation as an SFDC activity on this lead's record, which makes attribution and MQL Task creation easy to understand and track after Sales connects with the lead and creates an Opportunity.
What do you dislike about the product?
Initial setup can be daunting the first time, as you need to clearly define and map any Qualified fields you want to be brought into your CRM. One nuance of Qualified's experience builder is that when you create an if/then choice pathway, you need to be mindful of which branch you are building on, as you cannot easily move a step from one part of a flow to another; they must be individually built. A suggestion here would be to add the ability to select several steps you've already built out and copy / paste this to other sections. This would reduce the effort that goes into building complex and effective chat offerings.
What problems is the product solving and how is that benefiting you?
Qualified allows us to automate MQL generation on our site by offering chat experiences that can route to high value pages on our website or immediately allow site visitors to inquire about our pricing or request a demo of our products. This allows us to tee up persona-focused resources as we roll out new content for people who are just browsing, or get a meeting on the books in real-time. This reduces the time required to respond to the site visitor, freeing up our SDR team to focus on other channels while Qualified automatically generates new meetings for our Sales team.
Great Experience!
What do you like best about the product?
Qualified is a great platform and has been very easy to use. Danielle Lipschutz has been fantastic as our Qualified Success Architect!
What do you dislike about the product?
RIght now, I'm very happy with the platform.
What problems is the product solving and how is that benefiting you?
Customer outreach and awareness. Being able to have customers know what we are doing in the space and how the can connect with us in real time is a powerful tool to have.
Empowering BDRs to pounce and meet prospects where they want to buy!
What do you like best about the product?
Our CSM works weekly with us to review the data and create new tailored experiences. The more time we put into it, the more ROI we receive. We always have the support we need.
What do you dislike about the product?
I don't feel enabled to create my own experiences on the fly without breaking things. This is mostly because I haven't dug into all the trainings yet. It's okay! Our CSM has always been there to walk me through it.
What problems is the product solving and how is that benefiting you?
Qualified has helped us meet the buyer where they want to buy. Qualified makes it easy for buyers to set up meetings even when our sales reps are offline. Our BDRs and AEs are using the tool to view site visitors and plan account strategies accordingly.
Great CSM program, essential to success
What do you like best about the product?
Kevin Lewis and Sterling Williams have been key to our success. From when we first adopted Qualified, to this very week when we are diving into adavnced options. They are always on hand to guide and support us.
What do you dislike about the product?
There isn't anything to dislike with the team I have worked with. The main challenge is how we adapt the platform to work for our highly complex organisation, and we are finding creative ways to achieve what we want.
What problems is the product solving and how is that benefiting you?
We drive a lot of traffic to our webiste, qualified is now helping us to find creative ways to convert them, aswell as basing our development descisions on clean data.
Chat Tool that Impacts Revenue
What do you like best about the product?
Qualified is a step above the rest in their white glove treatment and help along the way. As someone who has procured a variety of software for different companies, Qualified is top-notch in implementation, as well as helping us along the way after getting off the ground. The dashboards help us show ROI on our decision and the integration has been great for us into Salesforce. Genise has been a HUGE help as we meet weekly to discuss the business goals, and how Qualified can further help in those goals.
What do you dislike about the product?
Can't think of anything negative to say, as any hiccups or concerns we've had are always handled quickly by the Qualified team in our weekly syncs.
What problems is the product solving and how is that benefiting you?
Qualified helps us capture leads from traffic to our website that wouldn't be as likey to convert otherwise. In a world where everyone would rather chat than pick up the phone, Qualified really helps us get more prospective buyers for our business. We have meaningful conversations with prospects and customers alike.
Qualified is having a positive effect on conversions and revenue
What do you like best about the product?
The Qualified team, especially Genise, has held our hand through implementation and helped us get more out of the product.
What do you dislike about the product?
Getting everything set up is a manual effort. A level of AI optimization would be beneficial.
What problems is the product solving and how is that benefiting you?
Qualified helping us engage better with site visitors and convert them into sales opportunities.
AMAZING CUSTOMER SUCCESS TEAM
What do you like best about the product?
An enterprise tool is only as good as the customer success team supporting its implementation, and Shelby Parton has taken Qualified's already great support of our account and upleveled it to LEGENDARY! Our bi-weekly calls aren't just reactive implementations of our brainstorming, but rather a conversation around topics both parties bring to the table. She's always looking for ways to help us get better results out of our Qualified experiences and has helped us develop a better understanding of advanced applications for the technology.
What do you dislike about the product?
Nothing! We feel fully supported and enabled. Our specific outcomes have always been the focus of our engagements with Shelby and team, and we're learning to find new ways to use Qualified to drive additional successes.
What problems is the product solving and how is that benefiting you?
We felt like our customer outreach was dependent upon individual channels, rather than meeting the customer where they are in their buying journey and engaging with them in a manner consistent with their expectations.
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