Qualified
Qualified.com, Inc.Reviews from AWS customer
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Exceptional onboarding experience and support
What do you like best about the product?
One of the easiest, most efficient tech implementations I've ever had. Sterling walked us through each step and was well prepared for each of our questions, ideas, and was able to help us implement effectively. It was a surprisingly great experience, which is not what I've had with other chat tools in the past. Our sales team was thrilled by the usability and interface, and was able to quickly get in and get going. Thank you, Sterling and the Qualified team!
What do you dislike about the product?
There are some limitations when it comes to routing based on custom fields that have been a challenge to work through simply because of our SFDC architecture.
What problems is the product solving and how is that benefiting you?
Qualified has helped us to engage with interested prospects on the site in real-time, serve up content journeys for marketing targets, and enables us to support existing customers needing assistance.
Best system we've onboarded
What do you like best about the product?
Ease of use, onboarding experience, and real-time ROI!
What do you dislike about the product?
Cant' think of anything that isnt working great!
What problems is the product solving and how is that benefiting you?
Getting in front of people who want to talk to us as quickly as possible
Holy Smokes, Qualified! Results on first day!
What do you like best about the product?
The sky's the limit with Qualified. Implementation was incredible and ahead of schedule with Brittany Rhyme, Success Architect, at the helm! We couldn't have done it without the Dream Team.
Qualified is the entire package and can be customizable to your business. Major standouts in the tool are:
• Robust Salesforce integration
• Real-time intent Signals Data
• Real-time visibility
• Real-time reporting
Qualified is the entire package and can be customizable to your business. Major standouts in the tool are:
• Robust Salesforce integration
• Real-time intent Signals Data
• Real-time visibility
• Real-time reporting
What do you dislike about the product?
The only thing I dislike about Qualified is that we didn't purchase it sooner.
What problems is the product solving and how is that benefiting you?
It solves many issues, but the major issue it solves is helping us to move more quality prospects through our pipeline quicker.
Great solution and amazing support
What do you like best about the product?
The support from Sarah and the rest of the Qualified team is next level. This solution enhances the digital experience on our web properties and inside of the AppExchange. Allowing prospects and customers to self-service or speak directly to a team member ensures they find what they're looking for quickly.
What do you dislike about the product?
There is nothing of note. Whenever we have an idea or encounter an obstacle, the Qualified team is very hands-on to help us solve the issue.
What problems is the product solving and how is that benefiting you?
Qualified is helping us convert more prospects to opportunities outside of what a basic web form could ever do.
Qualified is the top AI tool for prospecting, nurturing and closing deals
What do you like best about the product?
-Qualified has led the way in incorporating AI with our organization. Piper AI allows us to have meaningful conversations with visitors and she's always ready when a prospect is qualified for a meeting.
-Sales process. All interactions were seamless
-Account management. Sarah and Derek are amazing! In our past software, we often felt siloed. With Qualified, I've never had a vendor that is so attentive and easy to work with.
-UI. Our reps love the interface.
-Reporting
-SALESFORCE INTEGRATION!
-Sales process. All interactions were seamless
-Account management. Sarah and Derek are amazing! In our past software, we often felt siloed. With Qualified, I've never had a vendor that is so attentive and easy to work with.
-UI. Our reps love the interface.
-Reporting
-SALESFORCE INTEGRATION!
What do you dislike about the product?
Nothing! So far our experience with Qualified has been amazing. I have nothing but good things to say about this software and the people that work there. Great job team!
What problems is the product solving and how is that benefiting you?
It is more important than ever to deliver personalized experiences and to accurately track the experiences from beginning to end. Qualified accomplishes that, and more. We also finally feel satisfied with the reporting, both granular and generalized, that Qualified offers. We can now make informed decisions based off of various data points.
Sr. Manager, Sales Development
What do you like best about the product?
The customer service and overall hands on approach that the onboarding & CSM team take. The seamless and granular integrations with SFDC. The best chat features I've seen to date!
What do you dislike about the product?
There is not anything about Qualified that I dislike.
What problems is the product solving and how is that benefiting you?
Connecting with customers before they fill out a form and leave our site.
Qualified is exactly what we needed
What do you like best about the product?
Having a dedicated Solution Architect from the beginning to help build, strategize, and implement Qualified and continue managing the tool day-to-day is huge. It's saved and continues to save the team a lot of time and chatbot-building headaches that we've experienced with other Chatbot vendors. Qualified integrates well with our systems/tools for aligned analytics and reporting, which other chatbot vendors have not.
What do you dislike about the product?
The front-end experience lacks some branding and customization capabilities to better align with our design/brand and website look in feel. But new features and customizations are continuing to roll through.
What problems is the product solving and how is that benefiting you?
More meaningful conversations with Prospects on the website, a chance for our team to communicate with prospects live, and higher conversions across the website.
Qualified is the easiest tool on the market to use
What do you like best about the product?
As a new user of Qualified, I am so impressed with the ease of use and the customer experience with the Qualified team. Coming from a competitor product, the ability to create new chat experiences and segments is so much easier. I also love the Blocks feature so you don't have to rebuild frequently used experience paths. Game changer!
What do you dislike about the product?
I wish there was a picklist of custom fields to choose from when building out a new experience. If you want to insert a custom field, it requires some custom coding in the chatbot message which isn't intuitive. An emoji keyboard would also be nice to have!
What problems is the product solving and how is that benefiting you?
Today's buyer doesn't want to wait to be contacted for demo times. Qualified helps us streamline and speed up the process of booking calls with prospective buyers so we capture more demand.
Qualified Chat
What do you like best about the product?
I like the reporting capabilities and the excellent support that is offered. We meet with a representative on a weekly basis to review any roadblocks and go over updates as necessary.
What do you dislike about the product?
I can't think of a downside to the service. It meets our needs and gives us insight to the success of the built in experiences which is invaluable to use on a day to day basis.
What problems is the product solving and how is that benefiting you?
Qualified is helping to provide a quality experience for those who visit our website and help us to automate some of the work that has otherwise been manual for our team.
Kate Ware and Sara Flohr are kind, friendly and great to work with. They provide great service.
What do you like best about the product?
Qualified is easy to navigate through. Kate and Team go to great lengths to provide updates and look for ways to improve and help in anyway they can.
What do you dislike about the product?
It has nothing to do with the service we receive, it is some of the individuals who want to chat, sometimes rude and inappropriate. We can block those who are, thanks to Kate and Team.
What problems is the product solving and how is that benefiting you?
We meet with Kate and Sarah every other week to discuss issues or what is going on or how we can improve.
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