Qualified
Qualified.com, Inc.Reviews from AWS customer
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The Qualified Team is very helpful and attentive to specific needs.
What do you like best about the product?
Both the great customer service and the ability to connect qualified with salesforce.
What do you dislike about the product?
Qualified is has a lot of new information and processes needed to get ramped up.
What problems is the product solving and how is that benefiting you?
Qualified offers a lot of data about website visitors and visitor engagement.
Marketing Operations Specialist
What do you like best about the product?
It helps us warm up leads and gather contact info of prospects/customers. It also streamlines the process of adding data to Salesforce, such as channels, activities, and opportunities. Plus, our customer success consultant, Nathan Chein, is above and beyond. He is very knowledgeable about the product and always ready to help.
What do you dislike about the product?
I don't have anything that I dislike, to be honest. Just one thing is that we don't use "schedule a meeting" because we want the BDRs to gather as much info about the lead and their interest, and then connect to the appropriate sales rep.
What problems is the product solving and how is that benefiting you?
It helps us to capture leads from our website, which broadens the channel to connect with prospects and customers. Now we have webinars, events, emails, phone calls, and web chat to capture more leads!
Helps build pipeline!
What do you like best about the product?
The customization, reporting, meeting booker, and pouncing it allows for. Oh, and our awesome rep Kevin!
What do you dislike about the product?
There is nothing that I dislike at the moment. I guess the only thing may be that some changes have to affect the whole instance and can not be siloed into a group.
What problems is the product solving and how is that benefiting you?
They are helping us catch more people in conversations that ultimately create pipeline.
Qualified gives our BDR team a leg up in the virtual sales market.
What do you like best about the product?
Qualified allows our BDR team to respond quickly and personally to visitors to our website. This "speed to lead" gives our team the best opportunity to drive an initial interaction to a meeting.
What do you dislike about the product?
My greatest dislike for Qualified has been solved now with their newer app version. Before the app, I would often find myself struggling to find the Qualified tab in my browser, sometimes causing me to miss a lead. Now though, I just click on the app and am ready to chat.
What problems is the product solving and how is that benefiting you?
Qualified solves our problem of getting old, even stale inbound leads. Now we are instantly notified about visitors to our website and able to engage in a matter of seconds.
My favorite tool in our tech stack
What do you like best about the product?
We use Qualified across our 25 reps. It makes it really easy to centralize all of your website visitor data to help reps prioritize their highest intent accounts. It includes how interested they are and how "hot" they are. It will even tell you if they are climbing in terms of interest & if they are falling so there's less to interpret for the rep. The reps can even see exactly what web page they look at so they know what the visiting experience was.
For chat, reps can take over a chat in real time and talk to someone if they have questions.
It's my favorite tool in our stack
For chat, reps can take over a chat in real time and talk to someone if they have questions.
It's my favorite tool in our stack
What do you dislike about the product?
Would be great if there was an out-of-the-box dashboard we could use instead of building it ourselves (there might be but i'm not aware of it right now)
What problems is the product solving and how is that benefiting you?
Helping AE's prioritize their day based on accounts actively in a buying cycle. Ability to jump right into chats with target accounts/contacts to provide a pretty world-class user experience
Qualified - silly name but just do it
What do you like best about the product?
We really needed to take our online chat system to the next level and Qualified provided that. I've been spoiled by their complete service from beginning through implementation.
What do you dislike about the product?
Haven't found a dislike yet. They are highly responsive, accommodating, yet lead the project with energy and persuasion. Nathan Chein - our account rep is THE BOMB!
What problems is the product solving and how is that benefiting you?
We really struggled with the complexities of live chat and using a single resource across all of our Web properties. Although we are still in the midst of rollout, I have such a higher degree of confidence in our platform than ever before.
Qualified has been a game-changer for our sales and marketing strategy.
What do you like best about the product?
From the moment we onboarded, the support team at Qualified has been nothing short of exceptional. They’re incredibly responsive, knowledgeable, and proactive in helping us get the most out of the platform. Whether it's configuring complex routing rules or launching new features, their guidance has made a big impact.
The platform itself is powerful and flexible. Highly recommend to any organization looking to elevate their demand generation efforts with a partner that truly supports their success.
The platform itself is powerful and flexible. Highly recommend to any organization looking to elevate their demand generation efforts with a partner that truly supports their success.
What do you dislike about the product?
One area for improvement is the platform’s limitation around custom JavaScript, particularly for tracking.
We use Bizible for multi-touch attribution, and not being able to deploy custom JavaScript within Qualified has made it difficult to capture and attribute certain touchpoints accurately. It limits our ability to get a full picture of the Qualified-influenced journey within our broader analytics and reporting stack.
We’d love to see more flexibility here in the future—it would make an already powerful platform even more valuable for data-driven marketing teams.
We use Bizible for multi-touch attribution, and not being able to deploy custom JavaScript within Qualified has made it difficult to capture and attribute certain touchpoints accurately. It limits our ability to get a full picture of the Qualified-influenced journey within our broader analytics and reporting stack.
We’d love to see more flexibility here in the future—it would make an already powerful platform even more valuable for data-driven marketing teams.
What problems is the product solving and how is that benefiting you?
We've been able to deeply integrate it into our tech stack and customize it to match the nuances of our buyer journey. The real-time engagement, lead qualification, and meeting booking capabilities have helped us connect with high-value prospects more efficiently—and more meaningfully.
Qualified has helped us get closer to our prospects/customers when they're on our site
What do you like best about the product?
It's incredibly powerful to see a visitor's journey on our site, and being able to proactively message visitors is a game-changer. The Customer Success team (shoutout to Rob and Katie) makes it all come together for us - ensuring the right message (and resource) is presented at the right time to our visitors.
What do you dislike about the product?
Depending on the complexity of your business, the routing rules/experiences can be a little overwhelming. It would be ideal if Qualified passed more metadata to Salesforce from conversations, but there are some workarounds with their API.
What problems is the product solving and how is that benefiting you?
Reduces the back-and-forth after a Demo Request has been submitted; also helps us identify higher-intent buyers. It also helps us better understand who is on our website, so we can tailor our marketing/sales approach.
I've used other chatbots in the past, but prefer Qualified.
What do you like best about the product?
Qualified is intuitive and customizable, making it a nice experience for both the website users and the S&M team. Our Qualified Support Architect has partnered with our marketing team to help us use new features in creative ways.
What do you dislike about the product?
There's nothing I dislike about Qualified. Everything works as expected.
What problems is the product solving and how is that benefiting you?
I'm always looking for new ways to promote product features and marketing assets. I love being able to customize our chatbot to make new features and materials easier for our users to access.
Qualifying Leads in Real Time
What do you like best about the product?
Real-time engagement would be the most beneficial aspect of qualified. Working in a niche market, having the ability to answer questions in real-time helps build trust and interest in what we're offering, not to mention being able to pull in a lead's information from Salesforce if available.
What do you dislike about the product?
I haven't yet come across yet on the platform that I dislike.
What problems is the product solving and how is that benefiting you?
Qualified is helping solve answering questions in real-time. It's also helping provide insight into the types of questions people are typically asking about our product. People are more likely to move forward in the funnel when their questions are answered promptly.
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